Adobe Reader not translating print option to driver

I'm a Connectivity Engineer for a Canon Service Provider and I've got a client who has recently update to Adobe Reader 10.4.1 on their Windows 7 64bit workstation and is having some difficulties with printing PDF documents to their Canon iPF8300s. In the Adobe print window, when you select Portrait or landscape, these settings do not translate to the Canon driver. This was not a problem with their previous version.
The document we tested was an Arch D 24"x36" print and no matter what option they choose it always prints portrait which wastes a ton of paper. The paper roll width is 36".
As a workaround we physically go into the Canon driver and select the option to "Rotate 90 degrees" and this seems to work. But they really do not want to have to enter the print driver to do this. They expect the Adobe Reader settings to translate over.
the print driver for the iPF8300s is the latest version, v.4.50.
http://www.usa.canon.com/cusa/professional/products/printers/large_format_printers/graphic _arts_and_photo_printers/imageprograf_ipf8300s#DriversAndSoftware
Anyone have any thoughts on this?

What happens now when you click the link or button to print checks? Does Firefox's PDF viewer come up or nothing happens at all?
If you need to completely disable the viewer, there is a hidden preference you can change.
(1) In a new tab, type or paste '''about:config''' in the address bar and press Enter. Click the button promising to be careful.
(2) In the filter box, type or paste '''pdfjs''' and pause while the list is filtered
(3) Double-click '''pdfjs.disabled''' to toggle its value to true.
If you test in your original tab, does that make any difference?

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AdobeReaderDocumentCouldNotPrint.txt
Glyn Price Tue 17 March 2015
Why should Adobe Reader fail to print because of settings
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Adobe Reader not translating print option to driver

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