Adobe Support Availability Questions and Feedback

I am currently having an issue with Adobe Shape not saving/syncing to my CC Library, on a Saturday evening here in the U.S.A. I decided to contact Adobe Support. After navigating to this page:
I clicked on chat as was recommended. I tried to be more specific about Adobe Shape, but when I clicked on choose a different product, it just looped me back to the start. (At the start, though many other mobile apps were available to select, neither Adobe Shape, nor Shape, was available.)
After waiting for almost an hour in queue, I was informed that I was chatting with the installation dept, and should try chatting again during business hours, as chatting about troubleshooting a specific issue or product is not available during non-business hours.
If this is indeed the case, then why was Chat recommended to me after I selected troubleshooting? Why is there no mention of this on any of your support pages? Displaying this fact somewhere in your Support pages might greatly shorten your weekend and night queues greatly.
I'm also wondering, is this is a policy change? I do seem to vaguely recall getting support through chat for specific issues during off hours in the past.

neat. here is the Adobe SendNow app I've never heard about.
I'd sure as hell rather be using this than yousendit! I've been paying them 50 bucks a month and don't enjoy the service at all.
this would be another good thing to have tied into our cloud homepages. you could see your file upload, confirm they got it. blah blah.
https://www.acrobat.com/sendnow/en/home.html
I think I'm closer to finding the basecamp thing.... maybe its called echosign... no.. workspaces? yes.
Adobe workspaces is the BaseCamp of Adobe that I was looking for.
https://workspaces.acrobat.com

Similar Messages

IWeb question and feedback

I've been testing iWeb '08 and putting it through its paces. It really does a good job if you know what you are doing. It is way more capable then the easy templates reveal. But first I have a question.
If I want to include an external javascript file with a page, how do I get iWeb to publish it with all the other data? Right now I have to manually copy it to my publish folder after every time I publish. Not a very elegant solution.
I also have one big request for the next version of iWeb. For some pages, I want to make the browser background transparent. HTML allows this but not iWeb. iWeb only offers a solid color or image. It would be so easy for Apple to include a "none" option for this field like they do the page background. Here's why this little detail is so important.
When I use HTML snippets, I can put one iWeb page within another using iframes. I also overlay iframes for various effect. I need the embedded page browser backgrounds to be transparent so when the inline frame refreshes, the browser background doesn't wipe the iframe clean each time. This is what it does without the transparent option. It makes the whole inline frame look like a refresh instead of keeping the existing objects solid, except for the specific objects I want to change. It may seem a small detail but this goes a long way to making the site look solid and professional. Using transparent iframe overlays allows me to do some pretty nifty looking pages.
Right now I have to post-process my files using a utility that does a multi-file find and replace. It is fast but it still is a hack job - not very Apple-like or elegant. What I end up doing is having every page that I want to be transparent use a certain known color code (ie. #000000) that I then search for and replace with the word "transparent". This does the trick, but again, not the way things should be with Apple software.
This change I'm requesting in iWeb is not anything unreasonable or hard to implement. One Apple tech could do this in about 5 minutes. This opens iWeb up to doing iframes elegantly and enables iWeb to do amazing things without post-processing hacks. I know Apple wants to keep things simple but this one change does not jeopardize this for beginners, yet opens things up to us who are capable. It could make complex pages simple.
Actually, I wish Apple would go even further and add a new option at the bottom next to web widgets. Call it the iFrame, or subpage, option. That way I could do inline frames without even resorting to HTML snippets. Have the details come up in the inspector too. This is more complex to add but even a more elegant solution. Newbies and simple templates could ignore this function but advanced web designers would flock to it.

You are just talking to other users here, so make sure you also put in all your requests to Apple via the Provide iWeb Feedback item in the iWeb menu.

H.264 Questions and Feedback

Hello Everyone,
I was wandering if I encode a home movie via compressor or even quicktime pro via mp4 using h.264, let's say i encode the same file at 1000 kbps using only the "main" profile and then I encode the same exact file at also 1000 kbps using the "baseline" profile only. Will there be a difference in quality? Will the file I encoded with the "main" profile be better of better quality? Thanks.
Nicolas

you complicate things too much. To encode for multiple devices is inane. Sit back and think, what are the uses for the encoded files. I chose m4v as much as I can. Plays fine on my 23 inch Apple HD display. Plays fine on my ipod Classic. Plays fine on my Panasonic plasma TV through the ipod.
Pertaining to HD then I would convert to the min requirements of Apple TV. 720p
That would be enough work for anyone.
You are not going to get HD out of an ipod. Heck most .m2t files from TV streams are less than 640 x 480. They look good on an ipod. AND try MPEGStreamClip or Handbrake instead of QT Pro. I have QT Pro and never use it.

MY CC SUBSCRIPTION HAS BEEN SHUTDOWN – TOLD PAID BY ADOBE SUPPORT - UNABLE TO WORK

I am currently shut down by Adobe. I can't use any products on the Creative Cloud. Adobe has had a gun to my head for the past 7 days and just pulled the trigger. I am currently unable to work. I have used 3 credit cards with Adobe on this account and all have failed at some time over the years that creative cloud has been in existence with one having to be terminated because of the hack issue. I've spent 3 days with Adobe support this week and now I'm on my fourth day of several hours each day trying to get this solved. It started on December 12th when my auto payment wasn't accepted and I received an email to please update my payment information. I checked and nothing had changed and just re-entered the same correct information. The cloud apps still worked but I was getting the dreaded countdown timer. On December 15th I had 27 Days left. On December 15th on another machine I had 26 Days left. On December 16th, I didn't get the countdown timer on any machines. On December 17th, I had 25 days left. Then after speaking on the 4th day with Adobe Support (800-833-6687) and being assured that everything is fine, ignore the timer, your payment has gone through and been accepted, I received an email from Adobe Creative Cloud that my Creative Cloud membership has transitioned from Paid to Free. What happened to the 25 days I had 4 hours ago? That made me have to call Adobe Support again that day and listen to another agent (names are available if needed) tell me that everything is fine your payment has gone through ignore all emails and messages. I will check back with you tomorrow to make sure all is ok.
December 18th - TODAY MY CREATIVE CLOUD ACCESS HAS BEEN SHUT DOWN. That means none of the Adobe applications will work. All that happens is the Application Manager opens with the countdown timer two big red 00's saying "Please Check Your Billing Info." anytime I try to open an Adobe application This means nothing works. I can't perform any business design functions. NO ACCESS TO CLIENT FILES ON THE CLOUD. Supposedly you have 30 days to take care of billing problems. I went from 25 days to 0 days in one day. Shutdown. The Adobe Customer Service Agent has not called back yet today. By the way my bank paid Adobe $53.14 on December 15th. Adobe also charged a temporary authorization on December 17th of $1.00. It's very hard to keep my true feelings suppressed about the past 6 days events.
Thanks for the special holiday present Adobe.

This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Adobe Support Advisor tool

how do i install Adobe Support Advisor tool and whare do i find the link for it

Apparently discontinued
Adobe - Adobe Support Advisor

HT5312 The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.

The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.

Apple ID security issues -
Call Apple Care and ask for the Account Security Team. They can assist you with your issue.

I have no "Rescue email" contact in order to reset my security questions and I don't believe I ever answered any security questions when I created my Apple ID for Itunes. Someone kindly sent me Apple support link but to no avail! Please Help me!

I have no "Rescue email" contact in order to reset my security questions!! I've been trying now for 4 days to contact Apple/Itunes but I only get sent answers from a support team that say they cannot help me with my problem!!
The thing is that I can't ever remember answering any security questions and without a rescue email, I'm unable to reset them or even set them for the first time!!
I can't believe that no-one from Apple/Itunes can help me with this simple problem but unfortunately that is the case - Incredible, isn't it!!!
Would anyone know how I could solve this problem online??? Because each time I sign into Itunes, the same security questions reappear and reappear and reappear. In fact I've got to the point where I feel like uninstalling Itunes and downloading an alternative.
Many thanks

You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(111154)

Please, don't anyone take offense. I appreciate those who volunteer to help others. But, isn't there a real technical support group at Adobe to answer questions? I've had to download and reinstall Lightroom twice because of some "missing" component. Now,

Rant complete.

You can contact Adobe directly using the link below. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
1. Adobe Photoshop Lightroom
2. Adobe ID, and signing-in
3. Click on the blue button: Still need help? Contact us – then click the area marked chat 24/7, then click “start chat ”
It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away. Have your serial number available. The agent can directly troubleshoot your system if you agree to activate the Adobe Connect add-on.
Click here to get help now Contact Customer Care

I want some contact with Adobe and there is NO chat support available.

I mistakenly ordered Adobe Premiere Elements 13 AND Adobe Photoshop Elements 13
TOTAL COST: $200 Australian.
There is no one to contact and no email address.
I do NOT want Adobe Premiere elements as I am not involved in video work.
Where to from here?

Thankyou ATR for your reply. Yes I just stayed waiting on the chat line
and eventually got a response.   I'd had the trial products for about 23
days and it kept asking me if I wanted to purchase and I thought yes, I was
happy with the program but still have a lot of learning to do.
I downloaded Adobe Elements 13, then saw Adobe Premiere Elements 13... so
being a typical female, I thought, this must be something extra good on top
of what I had ordered. I paid on 18th April but when I tried to register,
it wouldn't let me.   Got help chat then, they advised me to wait until the
trial had expired and the the two registration numbers would enter okay.
However biggest surprise of all was when I was in the camera shop today and
mentioned it to the man who ran an introductory one day course which I
attended on Elements; he informed me the Adobe Premiere Elements 13 was for
video!!   Horror, I never use video.
Anyway they informed me they couldn't refund part of the package, it had to
be the whole lot.   Don't know about the US/Aust dollar difference, but the
Adobe spksmn said it was $US1,899.   My receipt from them was for $200
Australian dollars... sounds odd. However, I told them I would be
downloading the Adobe Elements 13 ONLY when I reordered.
However, thank you so much for your response.
Kind regards
Gay Janiec

Dreamweaver cs5 problems and adobe support close the case on you

I emailed Adobe support with the message below and they closed the case on me and told me to go over to the developers connection website and open a case there. Well of course there is no where to open a case there, it brings you back to the normal support pages, so I opened a case again!
This is just one of the flaws in Cs5 I've found from intensive useage yesterday.
1. Hangs for nearly 2 minutes if you use an external link to ny file like jquery in the header of the pages - detailed below
2. Sometimes when selecting a related file it says "not on server" and actually tries to open ANOTHER ftp connection listed. It switches connection and then says"not on server" - well of course not....because it just changed to another server! However many time you change it back, it won't have it.
3. The pop up css is a good idea but not well thought out. I have to right click to get inspect but when I roll over the areas it doesn't show the css in the css panel. If I right click and select to show the code, it shows me the css, I then have to click it to select it in the left column. All very long winded... WHY NOT JUST CLICK AN AEA ON THE LIVE VIEW PAGE AND IT SHOWS THE CSS THERE INSTANTLY TO EDIT?!
4. On first open after a quit and relaunch, or restart, switching from normal view to live view hangs Dreamweaver for over a minute before live view is displayed.
Very very buggy and I feel I have paid for a beta version.
Hello I now have Dreamweaver CS5.
It has MAJOR flaw.
If a webpage contains the code
<script type="text/javascript"
src="http://code.jquery.com/jquery-1.4.2.min.js"></script>#
It takes over 1 minute to open each page after launching
This is caused by the 'related files' facility
THIS IS TOTALLY UNACCEPTABLE in software which is this expensive.
All design companies such as us use jquery.
Please fix this flaw asap or supply me with a fix. Turning of related files
helps but if I was to do that what would be the point in
having that facility? (which I am paying for!)

Hi,
Appreciate your reply and accept what you say, I'll take on board the suggestions.
My answers under yours below
Second, the Bug Report form is here: https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform . Technical support is not a bug reporting center, nor are they developers which is why they probably closed your case. And there really are not any questions in your support request it reads like a bug report and an angry one at that, not even starting out calm, shouting almost immediately.
- Frustration, I've been up all night, hours messing with it.
Thanks for the link, I'll post to that. I personally don't agree that bugs this big should be present in software of such high upgrade fee's and which should have been tested but I guess we all know its the way of the world now.
1. Why are you working with remote website files that are not part of your domain and not in your local site? This is a bad practice to get in the habit of. If their website shuts down, so does the functionality of yours. Many here will argue that point.
- This is a valid point I've come across before and reading up on it I found it was said that the site in question was on cloud servers, mirrored etc. The link I posted was from someone elses post who was having a similar problem. I personally use the flowplay/jquery main link which has ALL the jquery plugins/effects so whatever is used on that page works.
http://cdn.jquerytools.org/1.1.2/full/jquery.tools.min.js
We did this as it seemed that was what everyone was doing, it seems I am wrong and I take on board your comments about downloading the file.
2. "Sometimes". That is the key word in your statement. Sometimes it happens, sometimes it doesn't. What happens when it says "Sometimes not on server" and what happens in the other times. What's different? It's usually hard to believe it's random luck. But developers in a bug report need to know these things. What's different about the file(s)? Is it with certain file(s), type(s), etc? How would it open another FTP connection, do you have multiple FTP locations defined within one site definition?
I probably used the wrong word in 'sometimes' - A better description would be "some of the related files". When live view is on the right and code on the left, related files across the top. If I hover my mouse over the files, it tells me where they are. This info is incorrect on 'some' of the files, not all of them but about 8 out of 10.
It shows the file as being in the folder of another account in the site defs, but its not in there, it's in the one I'm working on (and which is live in the ftp file window). So if I click on the file to view it, it says its not available, and asks if I want to download it from the server. That doesn't work because it then tries to switch the ftp connection to the other site and download.
I thought it was muddled so I removed all the ftp sites and set up just one, the one I was working on. But that didn't work... it then thinks the related files are in "unnamed site 1" - anywhere but looking in its own folder or on its own ftp server!
4. You seem to be referring to Question #1 here so that is answered.
"Please fix this flaw asap or supply me with a fix." - So you are saying Please fix this flaw with a patch or give me the patch. Again, this sounds like you want to file a bug report and not create a support request.
- Accepted, you are right, its a bug report, just they directed me to the developer website and I kept ending up here, so began to believe this is where I should be posting.
"All design companies such as us use jquery". - While I wouldn't be so quick to say all, but rather most, I would say see my answer to #1. Why make your site dependent on someone else's?
- Accepted, I appreciate your honest comments and critism and fot taking the time to reply :-)

I am using a macbook air laptop, i trying to transfer my photoshop files from my macbook desktop to my laptop but it comes up with Error: 1 and advises me to contact adobe support for help.

I am using a macbook air laptop, i trying to transfer my photoshop files from my macbook desktop to my laptop but it comes up with Error: 1 and advises me to contact adobe support for help.

Are you referencing your Photoshop image files, or Photoshop application files?
If the latter, cease and desist at once!
Always install Photoshop from scratch, from the original media: CD/DVD or download.
If the former, please provide details:
BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
a screen shot of your settings or of the image could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

I have purchased music with my old apple id, old computer and old email. My old email and computer are not available anymore and I dont remember my password and securtiy question anymore. How can I authorise my old apple id to authorise the new computer?

Hi, I have a new computer and new apple id. I've purchased music with my old computer, email and apple id.
I cant access now the previously purchase music, because it wants to authorize the new computer to play the
music. I cant remember password and security questions for my old id and the old email doest exist anymore.
What can I do?

Hi, Carmen.
Thank you for visiting Apple Support Communities.
If you need to reset you security questions, do not know the answers and no longer have access to that email account, see the last sentence under Note in step 5.
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need tocontact iTunes Store support in order to do so.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/ht5312
Cheers,
Jason H.

I have a Kobo N416 E-Reader. It is no longer supported by Kobo and is outdated. I was told that I can use Adobe Digital Editions Desktop App to download book to this Kobo N416 E-Reader . How do I do this ? Thanks

Question; How do I download Ebooks to my Kobo N416 e-reader using Adobe Digital Editions App ? I have already tried to get help from Kobo Techs but they say the Kobo N416 E-Reader is no longer supported by Kobo and is outdated. Kobo told me to use Adobe Digital Editions to download the books I bought on Kobo to my Kobo N416 E-Reader. I have already contacted Adobe Digital Editions for help but they could not help me and told me to go to Adobe Forums.

I didnt't say that our business is using Linux Desktops. I wrote, our main clientele is. And what our customers do like to use is something we cannot control...
>What difference does it make to you if Adobe releases a new version of Reader that is not supported on Linux?
a new Adobe Reader version that's supported on Linux would be nice. a dialogue between Adobe and Linux developers would be nice...
>As long as the old versions can open the files correctly, that's all that matters, no?
No, not if our staff is trained to use the newest Adobe Acrobat (trainings are usually for the newest versions) and uses that to produce forms. Now the files open correctly. But what will be in some months or years? Do people working on Linux do have to print the forms then again to fill in?
So do you recommend that we stop the process of producing electronic forms and stay with paper-fill-in forms? Is that the goal of Adobe? (maybe not so clever for your "financial viability"?!?!? ... ein schuss ins eigene bein?!?!)
>Adobe is a public company and therefore it's not going to maintain a version of its software at great cost if it's not financially viable. It's as simple as that...
So it is to be interpreted that Adobe is interested in killing Linux cause if users cannot work with let's say forms, they will have to switch to something that can do that for them...
We definitely don't want to force Windows or Mac on our clientele. So as far as I get it, we will go back to paper forms and terminate our licence agreements with Adobe and deinstall it...
KR

I've forgotten my security questions and my rescue email address is no longer available due to the address is many uears ago, what can I do for purchasing in itunes store?

I've forgotten my security questions and my rescue email address is no longer available due to the address is many uears ago, what can I do for purchasing in itunes store?

You won't be able to change your rescue email address until you can answer your questions, you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

Setup encountered an error and cannot continue. Please contact Adobe Support for further assistance

I have encountered the following error an all the systems I have attempted to run the CS4 install on.
Setup encountered an error and cannot continue. Please contact Adobe Support for further assistance.
We are using a modified XP SP3 image. Modified meaning unique GPO's and permission sets. I do not know what all has been changed or is out of the ordinary. We receive this error during the Checking System Profile screen. The blue bar doesn't even begin to move. It takes a couple of seconds, then fail with above stated error. The event viewer shows a security failure audit, but it shouldn't as I have full admin rights into the PC, and the network.
My main question is what is the Checking for System Profile actually checking? Is it something in the Registry? The System32 directory? Maybe trying to create a file in the temp folder? Does anyone know what it actually does? And where I might begin to look at where my systems are hosed up at?
Of course if you have seen this error, and know a fix, that's just as good.
Thanks in advance.

Hi All,
I have exactly the same problem as Chris. I downloaded the free trial version for Adobe Photoshop Extended (CS 4) today and when trying to install, the same error message prompted when checking profile... I do not know what they are at all.
I checked the log and it says this:
[ 3560] Sun May 10 23:52:59 2009 ERROR
-------------------- BEGIN - Initialization Failures - BEGIN --------------------
Fatal error initializing from proxy files.
The following proxy files could not be loaded
E:\Adobe_CS3\payloads\AdobeWinSoftLinguisticsPluginAll\AdobeWinSoftLinguisticsPluginAll.bo ot.xml
E:\Adobe_CS3\payloads\AdobeXMPPanelsAll\AdobeXMPPanelsAll.boot.xml
E:\Adobe_CS3\payloads\BridgeStartMeeting\BridgeStartMeeting.boot.xml
-------------------- END - Initialization Failures - END --------------------
I do not have hdd storage for E drive. It is a DVD drive actually and the folder is located at the Desktop. I wonder whty the path pointed to E ~_~
Also, should i have the CS3 prior to this CS4 Extended ?
Any ideas?
- cleoleeps

Adobe Support Availability Questions and Feedback

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