ADOBE XI - SUBSCRIPTION EXPIRED

I purchased an AdobeXI subscription:
- I am unable to enter the serial number I was given as it is a serious of numbers and letters - the software will not accept the letters???
- My software now shows that I only have a trial version and that i must purchase the software or continue the trial - trial has expired. I have purchased a subscription.
Appreciate insights - work around - what can I do please

Adobe - Student Edition Order Fulfillment
Education FAQ
Mylenium

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Cancel the Cloud http://forums.adobe.com/thread/1439535?tstart=0 may help

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Hi, i'm just renew my Adobe Muse subscription (month to month) 3 hours ago and when I try to open it shows this message "Your subscription to Adobe Muse has expired".
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I keep reading that if the subscription is expired or canceled, the files created using the suite are no longer available for use. How is that? I was under the impression that I can locally store all my files. If I transfer my files to someone with an active copy of Photoshop, they should still be able to be used correct?
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When your subscription expires or is cancelled, you lose access to the use of the Cloud apps (software).
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http://www.adobe.com/products/creativecloud/faq.html
What happens to my files in the cloud if I cancel my membership?
If you cancel your paid membership you will still have access to the free level of membership, which provides 2GB of storage. You will have a 90-day grace period to delete files to get your cloud storage down to 2GB (or to purchase additional storage separately if you choose). If you leave more than 2GB of files in your cloud storage for more than 90 days, you may lose access to some or all of your files.

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Hi,
My problem was solved by one of your colleagues. I bought a Student and Teacher subscription (I am Professor at Paris Descartes University) on July, 24 and my Visa Card was charged. This was done using the ID claude.xxxxxxxxxxxxx
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Edited by moderator Geoff the kiwi to remove email addresses that can lead to spam attacks. Claude I suggest you use the message service to communicate your Adobe ID's to Ignacio - I have messaged him the unedited message as well.
Le 14 août 2014 à 18:06, ibarrien <[email protected]> a écrit :
Lightroom mobile subscription expired
created by ibarrien in Photoshop Lightroom - View the full discussion
Hi Claude,
we cannot see that your adobeid is connected to any paid account on our side. Can it be that you have two adobe id's?
If so please contact me with it privately.
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Insanity is hereditary, you get it from your children
If this post or another user's post resolves the original issue, please mark the posts as correct and/or helpful accordingly. This helps other users with similar trouble get answers to their questions quicker. Thanks.

Facts about Adobe's subscription, read before you buy.

Facts:
Adobe auto renew your yearly subscirption even if you don't say a word.
Once they resubscribed you, you will have to pay for the whole year's fee.
There is no button in your user account page to stop the auto renewal.
There is no button in your user account page to cancel the subscription.
You need to contact customer support personally to do it the above two action.
If you choose to stop the auto renewal, you are only allowed to do so within 30 days AFTER your existing subscription expire and they resubscribed you.
Adobe does not give you any reminder before your subscription expire.
Adobe does not give you any notice after they resubscribed your product.
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As a user that has been using Adobe product for 8 years. I simply do not understand why stopping renewal is not an option in the user account if Adobe is willing to do business in good faith. Adobe's product is still good to use and I understand it might be hard to survive in the current software industry without using the subscription model, but using this cheap tactics to get a user to resubscribe is way too cheap, especially by a company with such well established reputation in the creative industry.

This forum is about how the help forums operate, not about using the Cloud itself
Cloud Forum http://forums.adobe.com/community/creative_cloud

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Hello there,
I hope someone can assist me. I currently have unlimited india calling plan. This product was discontinued sometime ago. However i still hold the subscription as i have been holding this subscription for a long time.
However on friday (day before yesterday) my payment for the subscription was refused due to my debit card not valid anymore.
I have spoken to the skype customer service via chat on friday and they advised me to update the card details which i did , and i was told the subscription will be renewed automatically which didnt happened.
I again spoke to the skype customer service yesterday and they advised me the same thing again to update the card details which i did yesterday and i was confirmed the subscription will be renewed within 24 hours, which , when i checked today, didnt happened.
I spoke to the skype agent today again to renew my skype subscription , but agent advised me the same thing as other agents to update the details . I told him that i have already done that twice.
Then he advised me to cancel my subscription and reactivate again. But i dont want to go this way, becoz if i cancel the subscription and then not being to to reactivate i will loose the product even for today.
My skype subscription still says active in the account status. However no payment has been taken yet. and my subscription expires tonight.
Can someone kindly let me know what can i do to retain my subscription? as i dont want to loose it
The thing i have done till now are :
(1) updated my payment details twice
(2) added three source of payment (1 using credit card, another using paypal, and the third using debit card
i was advised by the agent , that the payment system is automated. Can someone let me know when the system will try to take the payment second time. as the first time being refused first time on friday?
OR please someone can advice me a alternate way to retain my subscription?
thanks

atur4kp wrote:
I currently have unlimited india calling plan.
Hello
According to your account you have one Subscription - the Unlimited UK/India Plan - not the Unlimited India Plan. Please clarify. PayPal couldn't process your original order due to the expired credit card. As you have now updated your card you should resubmit your order. If you cancel a Plan which is no longer available or allow it to expire you will lose it permanently.
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If my advice helped to fix your issue please mark it as a solution to help others.
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ADOBE XI - SUBSCRIPTION EXPIRED

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