ADSL Filter Master Socket Configuration

I recently installed my Home Hub 4 incorrectly by connecting an ADSL filter to a BT Master Socket which did not require it. As a result I had an amber light and no connection and an unnecessary engineer visit. I cant see on the packaging ("4 easy steps") or manual where it tells me to not fit the ADSL filter in this instance. Did I miss this somewhere else?

Had look online at instructions and all can see js the socket shown was a standard socket and your socket had 2 outlets which was different
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IPlate/Master Socket, Help Needed!

(Before i start this is my first post so sorry if i mess something up )
Hi,
I want to install a BT Iplate but i have a Master socket that is not supported. (Pic below)
Is there any chance i can change my master socket to the one below so i can install an iplate?

Hi Eaglealex7,
The newer Openreach BTNTE5 master socket already filters interference from extension sockets. Pre-filtered ADSL/VDSL master sockets also already filters interference from extension sockets.
if you have a look at this link here it will tell you what Master sockets work with the iplate / Accelerator : http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25075
The accelerator/iplate can sometimes cause more issues in some cases. Have a look at removing the BellWire/Ring wire from terminal 3 of your master socket and extension sockets which does the same thing as the accelerator/iplate but sometimes more effective. Link : bellwire removal
Cheers
jac_95 | BT.com Help Site | BT Service Status
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Two lines in use, one master socket that is bypass...

I work at an organisation that has a subscription for two lines. One line is used for the main phone system of the business and the other is used for two purposes: 1. There is a payphone for guests on it; 2. The business internet connection comes through it (DSL). The internet connection is noticably slower than it should be and often drops out, so I've had a look at the wiring of the phone lines.
Both lines come into the building from the pole through a single 4-core black drop-cable, as is quite normal I think. This cable comes into the back of an NTE5 master socket. The wire colours are Green, White, Orange and Black. None of these connect to any part of the master socket - neither the main panel, nor the removable front plate. Instead, they are all connected with the little translucent crimp-type things to the wires of the internal "extension" cables. My first quesion is, is this correct? I think it's incorrect, especially as one pair of wires immediately gets split off to 2 extensions, as I'll now describe...
From the master socket there are two "extension" cables. One goes directly to what I think is a normal extension socket (smaller than an NTE5, but it does have some kind of inductor or capacitor, and it looks modern). This socket's pins 2 and 5 are wired directly from the orange and white wires respectively in the drop wire. To this socket, the ADSL modem is connected and nothing else.
The other extension cable goes off somewhere else. However, it must be carrying two phone lines - because the payphone must come off it (which shares the line with the modem), as must the main phone system. It is a 6-core round white cable. Its Orange and White/orange wires are connected to White and Orange in the drop cable (i.e. the same pair that goes to the modem extension) and its Green and White/green wires are connected to Green and Black in the drop-cable. I haven't been able to trace this cable yet, but all I know is that it must end up splitting off to the pay phone and the main phone system, because they are separate lines.
So, is the incoming line not terminated correctly, in that it doesn't connect at all to the master socket and the one pair of wires immediately splits off to two extensions? Could this be causing the internet connection problems?
Any help would be greatly appreciated - preferably from one of you former BT men ;-) I'm trained in electronics myself, so answer technically if you want.

Yes, the payphone has a filter.
Yes I agree that the line the main phone system comes off may not need a master socket for whatever reason (i.e. it may have its own circuitry).
But as for the broadband line - it splits off to the payphone extension and to the modem extension as soon as it leaves the drop wire, which seems wrong to me. As far as I understand, one of the purposes of the master socket is to be able to detach the front plate in order to isolate the consumer's extensions from BT's line; but with the extensions being hard-wired in, that's imposisble. And with no master socket, I assume that whatever circuitry is normally in a master socket isn't present on the line. Does this matter? Is it just surge protection, or is there some kind of filtering as well? We will of course contact BT about this, but I'd like to know first whether there really is something wrong.

Using master socket to test Home Hub 2

I've been having problems with my broadband dropping out. I've tried 5 different ADSL filters so have now decided to test the hub using the master socket. I'm not wireless. My question is do I need to also connect the ethernet cable to the hub whilst testing or is it just the power and broadband cables? Thanks

Thanks for your help. I don't think the lead is going to reach my master socket from my pc so I suppose there's no other way of testing it.
Does anyone have the following problem:
When my connection drops, the only way I can keep it going is by making a phone call! I just dial 1471 and leave the line open. Not very satisfactory but at least it works lol.
I don't have any other electrical items in the room except the printer, I use a simple extension socket that seems ok and I've changed the ADSL filter - have tried 5 - and I'm now thinking of calling out an engineer but don't want to incur the £129.99 fee before I've completely eliminated internal wiring problems and thought that by doing the test it would tell me if my wiring was the problem and not something outside.

Internal Wiring / Master socket ?

Apologies if this has been done to death. I'm in a new build property , and when the Homehub is connected to a standard socket via adsl filter my BB speed is around 0.78 Mbps at best ! But when I go through the internal socket in the master socket it's fine !
Would upgrading to Infinity remedy this fault ? I understand its plumbed in via the master socket , or will I get the same with Infinity until I remedy whatever internal wiring issue I have
Any help or suggestions would be gratefully appreciated
Solved!
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It sounds like your internal wiring is the cause of all your problems as has already been posted you should only have wires connected to terminals 2 & 5 no other connections should be made it sound like you need all over your internal wiring reconnecting correctly it may need a local telecoms engineer to look at it for you Openreach would charge at least £130.00
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Is my master socket okay for Infinity?

Hi all, I'm keen to get BT Infinity, but some genius previous house owner has installed a radio above the BT master socket. As you can see from the picture, it partially blocks the top of the socket. There is also a nightmare tangle of an ADSL filter and line splitters, which I'd like to get sorted out before or during the installation.
Do I need to get the master socket moved? Can this be done as part of the installation, or should I arrange for it to be done separately, before ordering Infinity?
Hoping the experts here can offer some advice.
(Click the image to open in a new window for a larger view.)
Thanks in advance.
Solved!
Go to Solution.

Thanks, but what I'm concerned about is the way the radiator obstructs the NTE5 socket. I've been unable to fit an iPlate or XTE front plate because the radiator is in the way, blocking the top half of the NTE5. I've often thought about getting BT to move the master socket a few feet further along, to where it is clear from obstructions, but it seems a lot of money to move it a few feet.
Does Infinity require anything screwed to the NTE5 which would stick out? What about the VDSL iPlate I've seen advertised? Does Infinity still require microfilters, and is there a benefit in having an interstitial plate that filters all voice extensions?
As you can see there are two wired extensions running from the master socket as well as the ADSL modem, so I do need filtered voice extensions.

"Master socket or lack of"

Ok trying to trce the phone lines
black drop line comes into the house via a door frame somewhere near the bottom of the door frame on the iside a white cable exits and on the end of this after a pass under the floor the cable ends at what looks like a BT master - single piece like an extension , cap inside and BT trumpeter logo however nothing its connected to it. My partner seems to think there is an old GPO box in the door frame!
there is an extension box on the oter side of the wall from the incoming wire which has a further extension bodged into it and on the end is the BT home hub and Vision box the phone works off the home hub
is it worth getting an eingineer in to sort it out a the master has clearly been stuck on a patched wire and the whole thing has been bodged and patched by previous occupant
Broadband is down to 1.something to a max of 3Kbps as for phone we dont have any hard wired phones to check the line.
are we liable for any charges for getting it sorted or likley to be fined for the messing about with the drop wire?
Sean

seanlyon wrote:
OK further investigation black drop wire goes into the door frame and caught in behind the standard for the door is a small white junction box, from that emerges 2 white wires, one presumably goes to the small single piece master socket, the other goes to what looks like a cheap DIY shed extension box from which comes a further extension under the floors to where the BThub is plugged, As the hub hasnt been attached to a "master" (the extension has no capacitor or anything in it) will this be contributing to the braodband speed drop off and vision not working.
As i said in OP no phones connected to the sockets so cant really test the line with a handset.
whats the best way to configure the set up for best quality
Hi
The socket that you think is the master is it possible for you to plug the Home hub into that? ensure that there is nothing else plugged into the other sockets, goto www.speedtester.bt.com and run a speed test.
I know you say that you do not have a corded phone to test the line but to ensure that you do not have a noisy line which (would cause speed issues) can you not beg/steal or borrow one?
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Where's my master socket?

Was delighted to find yesterday, on a random check of the BT site, that we've been fitted for Inifinity. First thing this morning I booked us in for the upgrade.
I know that the equipment will need to be connected to the master socket, so I'm trying to work out which one that is. Is there any way of telling externally? We live in a three-storey house, and there are sockets in at least three different rooms on the ground and first floor (and I'm not sure there's not more, we have three in the living room at various points...)
Anyway, at present we have the home hub running in the living room (1st floor) so that I can run an Ethernet cable to my Xbox. I do have a wireless adapter, so if I need to move the equipment down to the kitchen (ground floor) it's no big deal, but I'm just wondering which one it'll be, especially as my wife's office is in the top floor and I don't think she'll be impressed if she ends up with a worse signal for her work computer just so I can play games that bit faster
Solved!
Go to Solution.

Hi
There are a couple of different types of master sockets here is a link to help you identify which one you have http://www.thinkbroadband.com/tools/phone-socket-comparison.html . Hope that works for you.
Edit: I guess it may be the NTE5 but you could also have the old style ADSL V1 dual socket (I know I had the adsl one for many years before I upgraded to Infinity)
Also the OR engineer can convert most sockets to a master socket so I guess you can choose were you want it to go.
Hope this information is useful to you.
Edit : Also if you follow the BT line from outside and see where on the outside wall it goes into your house there's a good chance you could match it to the socket on that wall maybe.

Another question (master socket)

Sorry for another question, but this is a forum after all .
Tomorrow all being well I should receive my welcome pack and business hub and on Friday I should receive Infinity, however I need something answered before the installation begins on Friday.
When I moved in my master socket, well, it had no faceplate on the bottom half (just a test socket basically) so I got myself one of those ADSLNation faceplate things which fit to the bottom half of the master socket and work as a filter. My question is:
- Should I remove the ADSLNation faceplate, use a standard micro-filter instead and explain to the engineer (if he queries it) that when I moved in there was no faceplate on the lower half of the master socket?
... or ...
- Should I leave it as it is with the ADSLNation faceplate on the front (screws don't properly fit either so I didn't bother with screws for that)?
Just concerned that if I appear to have used the ADSLNation (in other words not official BT faceplate) instead of an official BT one then the engineer might make a fuss or something?
Many thanks.

I see. Thanks for the clarification everyone.
I'll either take it off before Friday morning and use a normal micro-filter, so that it has no opportunity to go missing with the engineer, or if I decide to leave it there I'll make sure the engineer doesn't take it with him (as it doesn't belong to him after all, since I purchased that from ADSLNation and may at some point in the future need it again, e.g. if I moved years later to a location where Infinity isn't currently supported).

Master Socket Re-Location

Now I know You can pay Open Reach to do this at a cost of about £130 but my question is;
My master scocket is smack in the middle of my kitchen, you can imagine how annoying this is. I already have my open reach modem mounted on the wall of my kitchen and refuse to keep the Homehub there too.
If I wish to have my master socket re-located to my office round the side of my house I need to lift a row of blocks from my driveway and pre-lay the cable. However I don’t want to go to all this trouble and expense just for the Open Reach man to turn up and go Ohhh mate you needed blue cable not grey...
My questions are:
· Is there someone I can contact without going round the houses (excuse the pun) to ask what cable to acquire and whether this is acceptable?
· Shall I use standard phone cable or should I future proof it and lay Cat6?
Thank You For your time.

Thank you both for your sound advice and both are good comments.
I favour the moving of the master socket as if I leave the OR modem where it is I still have to get the CAT5E/6 cable back into the middle of the kitchen.
I have tried power-line adapters for the last leg but found them unreliable.
If I move the whole shooting match I can just drill through the back of the phone socket in the study and the new cable can go from the outside junction box by the front door to the study socket. BT can then upgrade this to a filter socket.
Thanks Lads for your advice, This has inspired me to get off my bum and get it done.

ADSL Filter Problems

Hi!
New to BT Broadband and not very technically minded. We have recently swopped from orange to BT as we were getting slow connections speeds and my sons live box 'lagged'. We have one BT Master socket (no extensions) and I need to plug in three items - BT Home hub(small plug), normal home phone (normal plug) and a device my husband uses for work (small plug). We call it a hand held (its a bit like the one the parcel delivery drivers use, which he has to connect everynight to upload his figures for work etc and I presume has an internal modem). So, I have fitted a standard double adapter into the master socket. Fitted a new filter into one and connected the home hub and home phone to that. Attached another filter and connected the hand held device to this. Now the hand held device can't get a dial tone. I tried several different ways to connect and have done a speed test in between. As set up above - I get a download speed achieved in test of 4304kbps and with the filters altered so that the hand held device can connect, I get 600kbps. The maximum I've been told my line can support is 5.5megs, so neither speed is very good really and it seems that how I have the handheld connected is the main culprit on the slow speed.
We get no interferrance on the home phone.
Firstly, can someone tell me if I have this connected wrong? Or is there an adapter that I can plug 3 devices into one being a normal home phone and two small plugs (preferably with a filter incorporated)
Our master socket is positioned high up above the kitchen cupboards so its not like we can just plug in and unplug the handheld everyday without climbing up on top of the kitchen units. (Don't ask why its up there!)

Sorry you lost me on data throughput..... I did say I wasn't very technically minded!
Unfortunately, after setting the devices up as described below our phone has no dial tone now. It may be the adapter so I will swop for another one before breaking down into tears.
We were with orange for years (originally wanadoo) and didn't receive any hard sell at all! In fact I would say we were left to fester. I did contact them lots of times and was sent emails on all things I should try at home first ie changing the filters, changing the channel, turning off all other applications on the computer - I've been through the lot!!
The chances of my husbands IT firm understanding what a usb adapter is let alone what 'osme' software is highly unlikely. We were going to go over to Virgin and he rang to check the hand held device was compatible. He was told not to bother as it didn't work properly on Virgin!
Would go through the process of unplugging everything else so he can T-com but it takes a little bit longer than a few minutes and the rest of the family are usually using the broadband connection for the internet and gaming at that time. Besides as I have said before the master socket is above a kitchen cupboard high up on a wall!!
As I asked previously, if we were told the line was capable of speeds of upto 5.5 megs. What sort of figures should the speed test report to indicate that this is what we get?
I have read a few of the other messages about slow speeds ie utube being literally impossible to watch and iplayer pausing every few minutes instead of playing continuously and thats what we get consistently.

No access to my master socket - can I still get In...

Hi, I'll try and keep this as short as possible...!
I recently ordered Infinity. The BT engineer came and couldnt install as he couldn't access my master socket. I do know where it is, as my brother-in-law and I wired up the sockets a few years back when we were refurbishing.
Unfortunately however, the master socket is about 2 foot below the floor-boards in my dining room, which is then covered with a wooden floor, which I cannot lift. From that master socket, the primary line runs underneath my house all the way to the wall at the back where it comes up into a modular plate with 1 telephone socket, (along with an ehternet port and 2x co-axials for sky) . From the master socked under the ground another secondary cable comes out at the front of the house and up to the front bedroom which services my phone and my second sky box, i.e. I need this cable to allow my sky multi-room to work.
From the master socked underground we ran ethernet cabling from there to the socket at the back of the house, so Im sure there are at least 2 pairs of wires running to that socket, possibly 6, (if we ran only 2 upstairs to the secondary socket)
Hope ive explained my setup sufficiently. Can anyone advise if Infinity can be installed on the primary line at the back of the house based on this information? Or let me know if I need to clarify anything else?
any help would be much appreciated! thanks

ok thanks.
Problem is, if they put a new master socket in, my old master will be disconnected and the lines going to the back of the house and the bedroom upstairs will be cut off, and I depend on both those lines being there for both sky boxes to work, and also for my router to link back into my network wiring which runs throuhgout the house (again all channeled into walls and under floors so not easy to change)
Ill call BT tonight and see if they'll let me order Infinity 1 then. Even if my line speed is affected, I currently have their standard broadband (which they say runs at between 3-6mbps but it doesnt), its really slow, much slower than virgin adsl line which I had previsouly, but swapped to get BT sport free So any improvement on speed will be welcomed tbh
Thanks again

Price for master socket change?

Well im currently with bt with my phone and broadband.We have a really old master socket and its in badish condition.We have been getting slowish speeds has well and wondered how much it would cost just to get a nte5 one put on? anyone know the price? thanks in advance
heres my stats for my connection,do they look ok?
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 01:50:25
Downstream:
14 Mbps
Upstream:
1.164 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
6.8 dB / 6.1 dB
Line attenuation (Down/Up):
20.0 dB / 12.5 dB
Output power (Down/Up):
18.7 dBm / 12.4 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
101 / 0

can you run speedtester.bt.com and post the results. Stats look good to me, so far
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BT Infinity / Master Socket

Hi,
Last week I had BT Infinity installed, but having done some reading around I'm slightly concerned by the work that was (not) done, and thought I'd post this for some advice.
I used to have an ADSL Nation NTE5 faceplate, from which I had wired a telephone extension. I also had my ADSL router connected via a 5m (or so) RJ11 extension cable, as my master socket is nowhere near a power socket.
While the installer was there, I asked about moving the master socket but he indicated that I'd have to pay BT to have this done (though he actually recommended I look for a local contractor who could do it much cheaper). I've since heard that some rather more helpful installers have done this work as part of the job! Perhaps the fact that mine was the last of the day meant he just wanted to get away early...
In the end, he reused my RJ11 extension cable to connect my BT Openreach modem to the master socket, but I'm concerned that this isn't a good idea and should actually have been done using CAT5e? I asked about running an extension from the master socket to be able to connect the OR modem elsewhere in the house and he indicated that this is possible. Subsequent reading around suggests this isn't possible though, and you can only run telephone extensions from the new faceplate?
Does anyone have any advice? My ideal scenario would be to have the OR modem in our utility room (used to be the garage), and to probably connect the Home Hub via powerline - or CAT5e - from somewhere more central in the house.
Thanks in advance - I'm more of a software guy, so this isn't my area of expertise!
Cheers
Nat
P.S. This all started because I've had a couple of dropped connections since the install, which could only be resolved by power cycling the OR modem.

The engineer should do either of these.
Move the nte5 to where you need it.
Do an nte5/ extension swap.
Run an internal data extension.
Run an external data extension.
If they say you have to have it at the point of entry then they are not being completely honest with you.
Perhaps it was a contractor/ mobile workforce chap and not an openreach engineer.

Fitting Master Socket on Deactivated Line - Infini...

Hi all, Just a quick question...
I'm about to order BT Infinity and get it put onto the second line going into my house and would just like to know if it is OK for me to fit a new BT NTE5 master socket to this line myself?
The previous socket on the line (ADSL V10) was found on the floor and the wires inside snapped away from the terminals. This line is under no agreement with BT (We deactivated it when we moved in). Plus I don't really want to pay £130 for an engineer as I am capable of doing this bit of prep-work myself working for a company that deals with telephone recording and telephone systems.
Josh

My understanding is that they are just going to update the faceplate of the master socket so the OpenReach NTE5 I have bought should be fine.
I went through the order process for Infinity 2 and there is no charge for re-activating the line so long as it is not damaged...Which it won't be by the time I order BT Infinity. =)
Josh

ADSL Filter Master Socket Configuration

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