ADSL2 to Infinity in contract?

I am currently with a different broadband supplier but I am thinking of signing up to BT as I am no longer in contract with my present supplier (I do have a BT Line).
My question is... If i go for the up to 16Mb Unlimited ADSL2 package it is on an 18th month contract, I am quite happy with this but the dilema I have is that Infinity is due to be rolled out in my area at the end of this year, would I be able to move from ADSL2 to Infinity whilst in the 18 month contract or would BT make me stick to the ADSL2 until the contract is complete?
Thanks.
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Go to Solution.

you could upgrade to infinity when it becomes available but your will need to start a new contract
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Similar Messages

  • Bt Infinity New contract started Very Very Slow in...

    Hi Just wondered if anyone can give any help.
    Ive swapped to BT Infinity in the last week but my evening connection is very slow.
    If I check speed in the morning it will be at 37/38 Mbps.  After 4pm of an evening speed drops to 3-6 Mbps.
    Ive cotacted the Indian contacts but they havent helped really.  Ive tried a wired ethernet cable and this makes no difference. 
    Can any one tell me if you can get out of the contract if within 28 days.?
    Cheers

    Scott
    I'm in Ulverston too. This has been an ongoing problem since the beginning of December, feel free to run the speed tests, but thats not going to get this problem respoved.
    There appears to be a problem with the Dalton in Furness exchange which is the parent exchange for Ulverston, Barrow in Furness and the surrounding area. Quoting PlusNet: "The cause of the speed problem affecting the Dalton-in-Furness exchange and surrounding areas has been identified and a fix is being planned however there were problems (it needed some new backhaul capacity out of the exchange but the new fibres were dead on arrival) so there's no ETA yet."
    People on different ISPs have the same problem, I'm on Zen Internet, and its also been reported on the PlusNet forums too, see the following posts:
    https://community.bt.com/t5/BT-Infinity-Speed-Connection/Extreme-download-speed-slowdowns-during-eve...
    https://community.bt.com/t5/BT-Infinity-Speed-Connection/Infinity-2-slow-speeds-during-peak-hours/td...
    http://community.plus.net/forum/index.php?PHPSESSID=4107caa684d50c8a66507ba2df823bb9&topic=122054.11...
    http://community.plus.net/exchange-information/
    Looks like its up to BT Wholesale to sort out the Dalton exchange as it isn't fit for purpose now they are rolling out fibre in the area.
    I do find it strange that BT don't hae a method to monitor the performance of the exchanges, but instead rely on the community to highlight / track down the fault.
    Mike

  • New Infinity Upgrade Connection - Again More Probl...

    I regraded my ADSL2 to Infinity 80/20 (Busines) a couple of days go. Was estimated to get 56 download and 18 upload, so chose the Infinity 80dl/20ul. At installation we got 30mb download which was quite a way short of what we was expecting!!
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    She basicaly said its better than what you had on ADSL and thats that!!
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    IF ANYONE CAN HELP, PLEASE TRY!!
    PLEASE HELP ANYONE

    Hi Jdatkin
    I'm sorry we can only offer help for residential services on this forum.
    If you visit the BT Business Forums you should be able to get more assistance.
    http://business.forums.bt.com/ 
    Thanks
    Stuart
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • Infinity where is it - can someone from BT give a ...

    As the title says where is Infinity?
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    What is the delay?
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    BT are one of the ISP's that have been talking to DR regarding using their fibre network to provide Infinity within Barnsley. This was also told to me by one of the OpenReach Engineers from our area.
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    Your exchange is ADSL enabled, and our initial check on your postcode indicates that your line should be able to have an ADSL broadband service that provides a fixed line speed up to 1Mbps. However due to the length of your line the 1Mbps service may require an engineer visit who will, where possible, supply the broadband service.
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    Our test also indicates that your line currently supports a fibre technology with an estimated WBC FTTC Broadband where consumers have received downstream line speed of 22 Mbps and upstream line speed of 9 Mbps.
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  • BT telephone and broadband package

    Hello, 
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    Kind Regards.

    just worth noting that sky use the same OPENREACH Infrastructure as BT and all other providers offering fibre products it was also Sky that stopped users using the 1280 prefix so it would cost them more to remain with BT
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    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Customer Service - lost the will to live

    Knowing my BTBA mobile contract ran/runs out sometime this month I thought "Better ring up and check that the old contract continues". BT should have told me "In 2days it runs out and you will get a text message" but started on a marketing call - during the call I had time to establish that for an HTC Hero 3g want £20/month for 24mnths + £1.95"admin fee" was a better deal for me than BT anywhere 250 + £5 "unlimited data" + £50 for the handset.  Made the mistake of entering into the "debate" that BT for 18months was a better deal than 3G for 24 months and that it would cost less.  Thought I was winning until BT moved the goal posts and replaced their number 18 with there recent signing "Numero Seventeeno" .  This striker is 1 month younger and does't carry the middle aged spread of £20 and a £49.95 handset.  BT were revitalised and came back strongly with mathematical wizardry that has only been seen before when Man Utd were bought using their own money.  The game petered out into a draw when the home side turned off the floodlights rather than risk their classy defender Infinity (a contract of 1p/month costs the same as one at £100/month if the contract lasts until infinity)
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    Just about to put the phone down when it rings - its 1571 ring back that I've got a message.  Listen to part of  the message and guess what? It's the automated BT customer service survey that doesn't know its talking to a BT telephone answering service and because one of the buttons on your "telephone keypad" is not being pressed it keeps repeating the instructions on how to  score your answer to the question.

    Maybe try BT Mobile on 08007822326?

  • Where is my 50 gig Cloud service?

    I renewed my Infinity 2 contract last Saturday and received an immediate email saying it had completed but 6 days later there is no sign of the 50 gigs storage space and I'm stuck with the same 2 gigs I had before. I called BT who gave me a number to call and spoke to somebody who took control of my computer for about half an hour without visibly doing anything and then just said he would look into it but nothing has changed. 
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    Hi Sgr_bilko,
    Thanks for the post.  Something is amiss here .  You should have got the increase in Cloud capacity as soon as the order to re-contract completed.  I would like to take a look to see what is causing the delay.
    Please drop me an email via the 'Contact Us' link in my profile. (click on my name and you will find the link under the "about me" section). Include your BT account details and the link to this thread.
    Cheers
    Sean
    BTCare Community Manager
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • Home Hub 2 & https time out issues

    I have had a new HH2 for the last few weeks and have realised that since fitting the Hub, I am having issues with accessing secure sites (https).  I find that as I go through the security that a bank or similar would ask for, there is a long delay before proceeding and quite often I will receive a time out message.  I have tried this on my desktop and 2 laptops and get the same problem.  Is there a setting that I need to change in the Hub?
    Solved!
    Go to Solution.

    Not really enough information but these links may help, it depends on whether you are on ADSL or ADSL2+ or Infinity.
    Under certain conditions the Homehub 2 does not play well with fragmented packets & unfortunately there  appears to be no way of altering the Homehub default setting , so if relevant you will need  to alter the settings on all affected devices.
    http://community.bt.com/t5/BB-Speed-Connection-Issues/BT-Broadband-and-MTU/td-p/12660
    http://community.bt.com/t5/BB-Speed-Connection-Issues/MTU-Setting/m-p/69919 
    "I have this awful feeling someone is watching every move I make (one of my pet hates is router location tagging)." Marvin (A paranoid Android)

  • Has my download speed been capped?

    Not sure whether this is a stupid question (probably!), or I am mis-interpreting the stats displayed by my home hub (5), but is this an indicator that my download rate been capped (I am on an infinity 2 contract btw)?
    6. Data rate:
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    7. Maximum data rate:
    18066 / 59040
    Line state:
    Connectedppp3_0
    Connection time:
    4 days, 13:35:14
    Downstream:
    34.18 Mbps
    Upstream:
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    It looks like I am getting the maximum permissable (allowable?) - if I divide 35000 (Data Rate) by 1024 it results in 34.179 - so the downstream rate appears to tie up with the data rate, but my suspicions lie with the data rate - an exact 35000?
    If I run 'speedtest', I get an upload of around 16mb, and download of 32. Likewise the BT performance test, which reports I am getting less than my IP profile, which is set at 33.88.
    Two weeks ago I was getting around 44mb down, but faced with the max data rate shown I am getting nowhere near this.
    Solved!
    Go to Solution.

    Thats what caught my eye, if there had been a few extra numbers at the end I probalbly wouldn't have picked it up.  Funnily enough before I started looking at this, my download rate went a lot higher than it had been previously (almost back up to the highest level I saw after it was first installed), and at the same time (maybe co-incidence but I am suspicious) I noticed a lot of BT engineers out and about in the local area. 2 days later it dropped and I appear to be stuck with the 35000. I have recently upgraded to a HH5 from a 4, but I wouldn't see that as a cause for BT to cap me, unless they now think I am on infinity 1 (though I have just checked my last bill and they are charging me for I2).
    Anyway, noise margins:
    8. Noise margin:
    6.0 / 11.6
    9. Line attenuation:
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  • HH3 wireless problems

    so I have the HH3 with the infinity 2 contract for nearly a year now
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    Also I used the bt area speed checker and it says my area can get 80meg
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    I want wireless.I am at the stage now I am looking at going back to the more
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    any help is welcome

    so phoned today to cancel my account as I had enough.
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  • HomeHub 3a Problem

    Hi Guys,
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    Thanks
    Darren

    the speed you resync at will always vary slightly and more so if if you resync after dark the speed will be lower
    the best time to resync is around midday
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  • BT Inifnity Page not working

    According to BT website there is now no service for my line for broadband, adsl2+ or infinity
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    Your broadband checker results
    We’re sorry... we couldn't find any results for the details you entered. If you don't have a phone line with BT, please try again by entering only your postcode and house number. Alternatively, please check back later.
    regards

    That happened to me a while back. If you select the "none BT customer" tab and use your house number and postcode it should work or at least it did when it played up for me.

  • Question about new infinity contract

    Hi,
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     During the online order process I was unsure of a few things 
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    hi mate
    A - yes
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  • Infinity speeds not what BT promised in contract

    BT,
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    resets are the worse thing you can do as the DLM will see the line as unstable and reduce your IP Profile to stabilise the line you now need to leave the modem powered up 24/7 with no restarts for at least the next 2 weeks to give the DLM to see the the line as stable and then your IP Profile should start rising again
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Question re Re-Contract to ADSL2+

    My line was upgraded to ADSL2+ 1st March. Yesterday I spoke with the appropriate team to Re-Contract for that service on Option 3 after being advised that my line should support an average of 10 Meg, and was advised I would start a 10 day 'settling' phase once the order was put through.
    I forgot to ask how long that may take (assuming it would be pretty immediate).
    Can anyone advise how long that process will take? ...... as it appears nothing has changed so far
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings Star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
    Solved!
    Go to Solution.

    It will most probably take a few days after you place the order to start the 10 day training period because it needs to be triggered manually by BT.
    Hope this helps
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