Infinity speeds not what BT promised in contract

BT,
13 months ago I signed up to Infinity and then upgraded to Infinity2 earlier this year. My contract letter from BT advised I should be able to download at 29Mbps and for most of this year that has been the case. Often it exceeded that as can be seen from the attached graph. I appreciate it's not using the official BT test but I have used that and the results are identical. You can see the highest speed was 38.59Mbps. Impressive!
As you can see there has been a substantial drop in speed in recent weeks. I have performed tests via both Ethernet enabled PCs and wireless 'n' laptops and the results are identical. I haver also run tests at 6pm and 11.30pm with no difference so busy times are not a factor. I have performed a power down on the router but the low download speeds persist.
Is this a problem only BT can fix and if so how do I go about getting it fixed? Can it be done via these pages or is a phone call necessary?

resets are the worse thing you can do as the DLM will see the line as unstable and reduce your IP Profile to stabilise the line you now need to leave the modem powered up 24/7 with no restarts for at least the next 2 weeks to give the DLM to see the the line as stable and then your IP Profile should start rising again
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It is no more misleading than many advertising claims which always seem to have an asterik limiting the claims. How many people actually get the EPA mileage printed on the sticker for their car?
If you think Verizon over hyped WiFi speeds how about router manufacturers? (150 300 450 600 ......1900 ).
I have the 75/35 package and connected using Ethernet often get 80/40.
Standing in the same room as the VZ router I can often get 55 down on its 2.4 Ghz radio. If I connect to the AP I have running off the Actiontec that has a 5 Ghz radio sometimes I can sometimes get 70 down.
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BT infinity speed not what it should be

Hey everyone I've had bt infinity now for about 5 weeks and havn't had any real problems, my speeds should be 40mbps down and 10mbps up, but for some reason lately my download speed has dropped to about 12/13 mbps peak and 20/23 off peak, i've called bt customer services who have said everything is fine and are in my opinion fobbing me off.
Can any one advise me what to do, i've done the usual restart of the router, clearing the cache from my devices so speed tests are faster, and tried bot wired and wireless connections.
Many thanks.
Azel.

Hi Azeluk,
I'll be happy to have a closer look at this for you.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
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Seriously slow speed, not what was promised

i have been reading thru the other threads. I will re-iterate the point which has not been answered, why does this have to go thru' a forum instead of a proper help desk?
I changed yesterday to BT broadband. When I ordered it, I made the point that both of us rely on internet for our work and so I asked the sales person if there would be any disruption to internet service. I was told there would be NO disruption. Unfortunately, that is not true. I keep reading about waiting 10 days, but i was not told that would be 10 days of incredibly slow service. Why would this be the case when the house/phone line previously served broadband perfectly well?
Just wandering, we have always turned everything off overnight, would that make a difference? Does the Hub have to stay on 24/7?
email etc is working with a little patience, but cannot download any video clips, doesn't cope with even a 2 minute youtube. very annoying and disruptive. thanks

welcome to the forum
there is a proper CS help 08001114567
there is a 10 day training period while the equipment at the exchange tries to find the best stable connection for your line. during this period you should leave the router connected 24/7 with no manual resets. however the router may restart (often) during the training period.
after the training period is complete then you can switch the router off at night, many do, but it is not recommended by BT. to many resets/disconnections in a short space of time will have a bad affect on your speed and profile
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BT Infinity speeds not reaching the quoted through...

Hi, I'm after some collective advice (and maybe even some help) on my BT Inifinity connection.
Firstly the facts:
I live roughly 682m (in a straight line)/1.3km by road from the local exchange.
My BT INFINITY Cabinet is roughly 0.48km on foot (possibly twice the distance when taking the copper cable length into account).
On ADSL 8mb: IP Profile of 7mb with a throughput of 6.95mb maxed with Hub 2 sync'd at 8mb.
On ADSL 2+ 20mb: IP Profile of 17mb with a throughput of 16.5mb ish with Hub 2 sync'd at 19mb (BT Quoted me 13mb on the broadband checker)
(I Know ADSL is a whole different kettle of fish compared to Infinity, it's merely an example of how well my line copes with broadband)
On 20/09/11 I had BT Infinity installed. The Engineer didn't tell me what speeds to expect but I knew from the conservative BT Infinity checker i should get at least 32.7mb (DOWN). My upload is maxing out at just over 8mb (quoted at 6.6mb by BT). I showed the engineer a speed test i did then and there with him in the room - the results are as shown: (35.8mb Down and 8.14mb Up)
http://speedtest.net/result/1492182858.png
I was chuffed, even more so when it rose by the end of the day topping out at just over 36mb with the same upload speed. http://speedtest.net/result/1492351342.png
3 Days later my connection dropped and my throughput was showing as 32mb. I put this down to the DLM as i was still in the 10 day training period. But since then it hasnt changed and my IP Profile has been set at 33mb. On day 11 i power-cycled the modem and then the home hub but still no luck. 32mb is by no means nothing to be snuffed at but it seems speedtest.net is showing my speed wrong as i found out when running a test on BT Speed Test which showed me my Ip Profile of 33mb, but only acheiving a throughput of 30mb! So much for the "Your download speed should be: 32.7Mb".
So, i don't know if my initial higher speeds where my true speeds given that my line is very stable or if what i'm getting now is the best i can get and i got my hopes up for thinking i could still get much better than what BT quote me.

Update:
Short Version: There was a 10v surge on my line that was causing my connection to be unstable.
Result so far:
http://speedtest.net/result/1528755806.png
http://www.pingtest.net/result/48425777.png
Long Version (Probably TL;DR so i apologise in advance):
Last friday I accidentally yanked the power lead out of the vDSL modem while trying to replace a dodgy Ethernet cable on my wife's PC - The Home Hub 3 is on top of her desk with the OR modem mounted on the wall above it.
As quick as i could i plugged the power back in, and it proved to be a godsend. My dsl light would flash, go dim and it would do it a few times before going solid green for about 10 seconds and then it would repeat. After a while I phoned Technical Support, who diligently read from their script and got me to check all the cables including the RJ11 from the modem to the phone socket - all while the dsl light was doing it's thing. It was irking me cause i had already gone to the trouble of diagnosing the cables and i knew it had to be one of two things; Either my line or the OR Modem. I perservered with the Inidan lady I was speaking to (She was being nice to i'll give her that) before she ran out of tricks and escalated my case to BT Wholesale and would contact me in 1-2 days to see if my connection was working.
Annoyed that she was about as much use as a silent movie to stevie wonder, i went back to trying to get my modem to connect which only got worse when the hub wouldn't recognise the modem being connected. The broadband light would come on as a steady orange after a failed connect attempt, but no PPPoE activation. I thought "great now my hub has gone up the tube".
Eventually after 7hrs i had enough, i unplugged both the hub and modem and took a five minute breather. I then started with the vDSL Modem, plugged in the RJ11 lead and plugged the power back in and low and behold, after a few tries the dsl connected. I gave it a minute just in case my modem was giving me false hopes. After seeing it had successfully connected i then plugged in the Hub and let it cycle through to the orange broadband light at which point i connected the infinity cable and got it all working again. I had reconnected at 30Mb/8Mb and thought the nightmare was over.
Next day (Saturday Morning), my modem had dropped to 22Mb/8Mb with an IP Profile of 24Mb and figured this was normal seeing as i spent 7hrs without any connection. I held my tongue and put up with it for the rest of the day.
Sunday Morning my modem had dropped again and reconnected at 20Mb/8Mb with an IP Profile of 22Mb... i was not happy and i still hadnt heard back from BT. Fortunately i got a call from BT Wholesale who then asked me what the problem was (an Indian guy this time - do we not have UK Call Centers anymore???) and so i told him, and through his thick accent i manage to discern that he had booked me an Engineer for the next day (yesterday).
Engineer turns up - A quiet Indian guy who asked me what was up and told him, and while he listened he acted like he just wanted to get done and go. So i left him to it. Credit where credit is due - he did a line test (both socket and test socket) and didn't find anything wrong and said he would go the cabinet and have a look see. It turns out there was a fault with my line but he was almost done for the day and passed it onto another engineer who was actually quite chatty, polite and a joy to talk to. He knew what was wrong and confirmed it with me, plugged a test device in to the phone socket and shot off to do his thing. 10 minutes lates he comes back and does the line speed test with his gadget (i have no idea what its called). While talking to him to he showed me what the gadet was doing and showed that my line is capable of 44Mb/15Mb - lolled. He told me i can get the full 40/10 but i didnt hold my breath. He told me what he was doing next and what would happen every step of the way. he rang me to tell me my IP Profile had been reset and it did right as i was talking to him - he was even curious as to what i would get. He told me it would take a while for my speed to increase and happy as pig in smelly stuff i thanked him whole heartedly and waited as i was still stuck at 22Mb but i had a ping of 21 on speedtest.net... i new my connection was vastly improved. Pingtest showed a ping of 18!.
Today (tueday) still working and as i found out the hub 3 has this problem of not updating the speed. I had to go into the settings and "disconnect" the home hub but NOT the modem and reconnect and low and behold fast internet again. 37.5Mb/8.2Mb with a download speed of a steady 4.4mb/sec topping out at 4.5Mb on occasion and spiking sometimes at 4.7Mb/Sec.

Infinity speed not like it was - halved

Hi, when I had Infinity installed, probably over 6 months ago now, I was delighted with speeds of 8mb or above. Not a lot, but it was enough to stream movies on our TV, so ideal for us. (It's not true cable to our house, but it's cable half way (or something))
However, since then I began to notice BBC iPlayer began to buffer more and more often, until it was virtually useless and then we were unable to stream movies at all; unable to get past the first few minutes without it buffering and continuing to buffer. This was nothing like the service we'd had originally and we'd paid for streaming rental movies but had been unable to watch them.
Our speed check went down to 4.5mb on average. I expected it to go back up again at some point but it never has and now I feel something should be done. From an average 8mb down to an average 4.5mb really isn't great. I may as well not have Inifinity at all.
Can anybody help?
Thank you.
Pip.
Bt speedtest result:
Download speedachieved during the test was - 4.23 Mbps
For your connection, the acceptable range of speeds is 12 Mbps-0 Mbps.
IP Profile for your line is - 4.54 Mbps
Upload speed achieved during the test was - 4.28Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps
The test result has indicated that you should contact your ISP for further assistance.

Hi, thanks for the quick reply.
I've just done the BT speedtest with results below:
Bt speedtest result:
Download speedachieved during the test was - 4.23 Mbps
For your connection, the acceptable range of speeds is 12 Mbps-0 Mbps.
IP Profile for your line is - 4.54 Mbps
Upload speed achieved during the test was - 4.28Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps
Yes it's 4.5 mega bits per second we've been getting on average and we originally had about 8mbps (mega bits per second)
Our desktop connection (which I use for these speed tests) is wired.
We're using the Home Hub 3.
we're quoted 21mbps but we've never had that and didn't expect that.

Broadband download speeds not what they should be

Hello all I'm having a problem with my pc download speed when I proform a speed test using either speed checker or the bt speed check all is okay with tempeh connection incoming and I should be receiving 9.25 mb/s down and 1mb/s down but all all pcs including laptops on either wireless or Ethernet cannot exceed 1.2 mb/s on downloads I have plugged into the test port on the first point but alas the same 1.2 peak speed I'm at a lose end at the moment on wether it's the external line that goes to the first point need upgrading of the first point isn't correctly working any help would be fantastic
Solved!
Go to Solution.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
does this explain anout diwnload speeds relative to connection speed. http://techallica.com/kilo-bytes-per-second-vs-kilo-bits-per-second-kbps-vs-kbps/.
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
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I have been promised BT Infinity speeds over Coppe...

On 31/10 I went to BT website, entered my postcode to see what services I could get and ordered BT Infinity 2 (with £125 sainsbury voucher offer). upto 78mb speed Yay!
Was given an installation date of 11/11 with activation within 24hrs.
On the 4/11 I got a text saying the order was on hold as they were trying to contact the previous line owner,
who had moved out on the 31st, having sold the house to me.
I phoned BT and explained to them that the previous owner no longer lived there, and that they had disconnected the telephone line anyway. I was assured the order would progress and the hub would be delivered on the 11/11.
Came home on 11/11 expecting to find a parcel with the hub, but nothing so left it till the next eve and still nothing.
Phoned again and told that the order management team would give me a call back in the next 24hrs.
On the 13/11 (eve) I got a phone call from order management team telling me my service would be connected on the 19/11.
I said this was unacceptable & in breach of agreed contract, but they wouldnt budge.
Asked to speak to someone higher up and passed to another lady, who kept calling me Colin. (my surname is Collins).
She said they were still waiting to talk to the previous line owner to take it over, so i repeated that the line was dead and the owner had moved out 13 days earlier.
Again, i asked to speak to someone higher up and was promised that the service would be set up today (14/11) and activated on Monday. I asked about the Hub and was told this would be delivered 'next week'.
By this time I was so frustrated I contemplated cancelling the whole order and seeing what other ISPs were in the area.
To my shock, I found the fastest speed available to the village I leave in was 17mb as there is no fibre optic!
I checked my BT order status this morning, to find that the BT home Hub 5 has been dispatched, so I phoned and asked to speak to their technical engineers to see how I can connect a LAN port to a copper telephone line!
I was passed yet again to the order management team, who told me my order had been cancelled as they couldn't provision a port at my local exchange, but the broadband team were preparing the connection for the 18/11.
I said I was not surprised as there is no fibre optic in the area. The lady suggested she ran a line check which I said was probably a good idea.
She came back and said there is no fibre optic to my address, only copper telephone line. Yay!! progress!
She said she will pass this info to the expert team and organise for an engineer to test the line and may require an engineer for installation.
She then promised that I would still get BT Infinity speed that I ordered, so i said can I have that in writing which she emailed me and texted me.
So lets see what happens next week. I am not holding my breath!

wilthewiz wrote:
Don't cancel, make them provide what they're contracted to provide
How could they do that if there's no fibre optic cable to his street cabinet?
Openreach manage the infrastructure, BT Wholesale sell the services to ISP's, BT Consumer is just one ISP.
My advice would be to cancel before the activation date if that is what you are considering. Once activated you are locked in to the contract and liable for early termination charges if you cancel within the contract minimum term (usually 18 months). You can officially complain but that can sometimes take months to get processed, and may not necessarily come out in your favour.

Contract not what was agreed via email and phone

Hi all, new to this forum so I'm hoping people here will be friendly and helpful .
I recently (Oct '10) changed my phone back to BT and got a package deal along with my existing BB and Vision services.
Spoke to a helpful guy called Tim Chappell who organised everything via email and phone.
I have had my recent quarterly bill it is not what we agreed. I am paperless billing and I cannot see what package deal I am on until my quarterly bill comes through. The first bill was very confusing with lots of cancellations for the existing package and then lots of price shuffling so I could only really see what I was paying on my second quarterly bill.
I have tried and tried in vain to contact Tim with no response. Live Chat and Cancellations have emailed him to contact me urgently but still nothing.
All the agreement is in the emails I received/sent so I have proof of the package he did, but what it says on my billing is different so it's my word against theirs until Tim responds to me.
Sorry for the long rant, can anyone help solve this please?
Solved!
Go to Solution.

DS wrote:
Aye, although me no work for BT, I still like to wear one when I'm posting - makes me feel like one of the team!
Check your exchange or major service outagesIf someone has given a helpful answer, please click on their Ratings star on the left-hand side. ***

Told by BT that I should accept the infinity speed...

After receiving a replacement homehub3 and then a contractor replacing the openreach "part" last year my speeds and drops were a thing of the past. I was contacted by BT after I made an enquiry when I read an article about an increase in the infinity speed..... He told me that it was good news that I can increase my infinity speed to 76mpbs down and approx 19-20 mpbs up, all I had to do was to commit to a new contract. Great news now an increase from approx 37mpbs to 76!
The past three days after several speed tests my speeds are around 41-44mpbs so I contacted BT, that was my mistake. I was taken through the test scenario and it was still coming back at about 55-59mpbs.
I was then told that I "should not have been getting the 72-74mpbs," and things like "are you sure?" I have been bragging about my 74mpbs to everyone for about a year now!
The young girl/lady on the line told me that I was only promised 64mpbs and I should be happy with these speed test results now of 54mpbs, my line has now been "split" and I am now "sharing"?? Oh and this time of day it is extremely busy on the internet?!
Sorry but I have done all the switch offs, resets, etc....I know what I had and it was approx 74mpbs for about a year, now a lot lower, so ideally I would like it back to where it was, if any moderator could look into this for me?

Basically what I was told, put up and shut up But I am taking notes and keeping all records.
I joined because tyhe latancy on gaming was amazing, now its pants, totally ruined my experiance with them, just look at my connection now, that green line was almost at the bottom, now its hitting the middle
What's slow about FTTC........DLM

Bt Infinity speed in going down and down

Welcome All
I have a problem with Bt infinity option 2. Since I jon BT in June this year my download and upload speed is constantly going down every months. First There was 47/17 with 54/19 max on my line is OK. After few weeks 46/16, after few weeks 42/16, after that 40/15, after that 38/13, 38/12, 36/12, I checked on BT site my brodband speed and its been changed to max 54/13. Then I called CS and after 24h My speed has gone up to 42/12 and after few weeks (now) is 29/8.5. I choose infinity option 2 to get the best possible speed from my line but this is not what I expected. In that case by the end of contract I will end up with 0/0 I wrote 2 complaints but there was no answer at all. Yesterday when I called CS they redirect me to technicall support and I've been told that BT can give me minimum 50% of estimated speed on my line and that is OK, There is no fault on the line, my PC is working fine.
That meens BT is changing my speed, ip profile was 48/20 at the beginning now is 31/20
And one thing, I've been told that upload speed dont have a minimum so I can end up with 0 without problem
anyone has an idea what to do?

I did not notice any works near the cabinet, i've sent an email to mods. Maybe there is a chance to reset ip profile so it can be checked ones again? As i tried reset hub several times over last few weeks and propably i make it worse but i didnt know about how resetting your hub affected ip profile and line looks line dont deal with the amount of data or something. Im waiting for response from mods and in mean time maybe some of you can give me more advice what to do.
And one thing: when i do speedcheck on btwholesale.com on the results when the download green bar is "Max Achievable Speed 0Mbps" is it that strange? should be max ip profile or something. on upload green bar there is 20Mbps as ip profile

BT Infinity Speed - I feel Mislead/Cheated - will ...

I had my line upgraded to BT Infinity option 2 on the 18th of April. I was quoted an estimated speed on the checker before placing my order of 24.1mbps (Generally within +/- 2 Meg above or below).
When the engineer left my premises he informed me that he had the line at 21mbps with loss on the copper cable after maximum throughput of 40meg to the cabinet, which i accepted.
After he had left I ran a BT diagnostic just to get a feel for it myself and it came back at 19mbps, i was downloading at about 2.6meg from steam, getting pings on my ventrilo and gaming from 15-25.
I was a bit underwhelmed with finding it was 5 meg below the estimate but it was nice to get the download speeds and pings my programs were showing.
But since then during the stabilization period apart from disconnecting and fluctuating wildly from between 0 and 17 mbps it has been dropping steadily lowering the IP profile every couple of days until now after 15 days (with the stabilization period over) it is down to an IP profile of 15.97 and registering between 13-15mbps on tests. My downloads seem to be at 1.8meg on steam and my pings are coming it at 30-90.
I've had an engineer out to the premises and with his checks and tele-cons he made he has informed me this is likely the max speed i will be able to get and is unable to improve it.
This is 8Meg below my estimate not the advised 1-2meg difference, only two thirds of the quoted speed and i'm told nothing can be done. This doesn't seem right or fair, this isn't the super fast service i have been spammed with on TV and Letters and emails from 'Warren Buckley' Managing Director of customer services...
So i guess i'm stuck and just have to lump it.. pay the £26 per month for a sub par service, yes its better than my normal broadband line which was 7 meg but its not what i was expecting or paying for.
Are the lines/cabinets/exchanges likely to upgraded again soon to increase this speed? or will the costs be lowered for people who don't recieve a very good service? I would like to think in the near future things will be upgraded again and i can get a proper fibre service, but if things are not likely to improve some sort of pricing discount for a poorer service is in order.
Steven Macro

Guess you could cancel and go back to ADSL and pay roughly the same price for more than likley a much slower speed?
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BT Infinity could not be installed?

Hello!
Well, today my broadband was supposed to be installed; however there were complications. After the engineer returned from the street cabinet, he informed me that there are mixups between the cabinets as I think he said there were 2 around my area. One I believe is 'normal' and the other is for fibre optic? I may be wrong, but it may make sense to someone in the know.
They were having problems with getting the hub to connect to broadband, as the little broadband light on the hub wouldn't change from orange to green. They came to the conclusion that there is a mixup of 'records' at the street cabinets and that the cabinet which the fibre optic broadband connects to doesn't 'tell' the hub should connect to the internet.
That was it really, they packed up and left because it was out of their hands. They were pretty friendly guys. I'm just confused as to what happens next? - I am kind of left in Limbo and the engineer said that it should be fixed 'very soon' because we are the first of our area to have, or rather, attempt to have fibre optic broadband.
I'm just unsure as to where everything goes now. I still have the VDSL and Infinity Hub all wired up and such, and I 'think' that my contract has already started (18 Months). I'm not too sure on the contract, I will have to phone up and ask. Could someone just explain this all to me in layman's terms as I'm not very enlightened in internet communications and such!
Thanks!

Egg-Roll,
What will happen is the order will be delayed whilst the issue is sent back to Wholesale to update their records. Once this is done the job will be sent back to the engineers to go out and connect you from the right cabinet.
It will delay activation for a few days whilst the errors are corrected. I am sorry about the delay but normally there is a review date set for the job so we can check for an update on how things are progressing.
If you want drop me an email with your BT account and telephone number and a link back to this thread to [email protected] and I can keep you in the loop so you know whats going on.
Cheers
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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Discount not carried as promised

I originally signed up for BT Infinity 20gb with a -£15.00 per month discount for the first six months. I decided to upgrade to BT Infinity Unlimited. The BT website says the following:
(http://bt.custhelp.com/app/answers/detail/a_id/36397/~/what-happens-to-my-contract-if-i-upgrade-my-b...)
When you upgrade your BT Broadband - for example from Broadband to Unlimited Broadband extra - you transfer with it any discounts as well as the remaining months of your current contract.
The only exception to this is if the higher broadband option has a special offer or if you're moving from BT broadband to BT Infinity.
I called the BT customer service line to make sure I could carry over my -£15.00 discount onto a new Infinity Unlimited package and 4 things happened during that call on 15 December:
1. The customer service rep said, yes, that was BT's policy and I would retain my discount as per the website's claim.
2. She put me on hold for 5+ minutes to verify with her supervisor.
3. She confirmed the "yes" and said she added notes to my account explaining the situation so that anyone dealing with it further would understand. I heard her type these notes and say them under her breath as she did this while I was on the line.
4. She told me that if my first bill did not reflect the retained -£15.00 discount to call them back and they would rectify it.
The first bill came. No discount applied for one and a bit months. I called the help line and after 45 minutes of transfers and holding, the new rep told me that "unfortunately" I had chosen a package that "does not come with a discount" and that there were no notes on my account and no record of a retainable discount in the sale of the new Unlimited package.
I presented verbally all the information above and all he could do was log a complaint, for which I have not heard back about. He said it would take 4-5 days. So yesterday, I received a text acknowledging that I had logged a complaint and saying it would take TEN days to hear back from BT. Meanwhile I am owed a full discound for the coming month and a prorated discount for the part of a month.
Can anyone explain to me why the above link, explaining the rules, does not apply simply to this situation? None of the above exceptions to the discout rule apply to my situation. I have not signed up to a higher broadband option with a special offer and I have not moved from BT broadband to BT Infinity (I've moved from Infinity 20GB to Infinity Unlimited). My complaint reference is VOL012-************.

If you would like to try Live Chat they should be able to help you.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

What is meant by contract ?

hi all,
I am new to SAP.
what is meant by contract, pipeline, third-party, sub-contract,consinment ?
thnks in advance.
by,
raghul

Dear raghul
- [Contract]    When you enter into an agreement with some parties for some reason, it may be called as contract which would be valid for a specified period wherein, conditions to be adhered to, would be listed and should be agreed by both the parties.
- [Pipeline]     In automobile industry, this is very famous. A pipeline consists of a chain of processing elements arranged so that the output of each element is the input of the next. If any work is stopped in between these element, the entire production would come to standstill. This plays a vital role in major manufacturing industries.
- [Third Party]    In third-party order processing, your company does not deliver the items requested by a customer. Instead, you pass the order along to a third-party vendor who then ships the goods directly to the customer and bills you. A sales order may consist partly or wholly of third-party items. Occasionally, you may need to let a vendor deliver items you would normally deliver yourself.
- [Subcontract]    In manufacturing industries, it is highly impossible to carry out all operations. Wherever sensitive operations involved, it will be done inhouse and rest they will have couple of vendors to do that particular operation. For that particular operation of a component, whatever the vendor incurrs, company will pay the money.
- [Consignment]    In case of sales to OEMs (Original Equipment Manufacturers), this plays a major role. OEMs like Maruti, Suzuki will not place order as and when they require. Instead, they will release a open order which will be valid for two three years. Based on this open order, they just release schedules regularly. What manufacturer should do is to appoint a warehouse agent nearer to the OEMs region and stock the goods ordered by OEMs. As and when it is required by these OEMs, it will be despatched from these warehouses.
thanks
G. Lakshmipathi

Infinity speeds not what BT promised in contract

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