Advanced Returns Management (EhP4 of ERP 6.0

Dear friends:
We need to set up Advanced Returns Management which has been introduced in Enhancement Package 4 of ERP 6.0.
We are trying to simulate this in IDES. Can anybody give us details of customizing settings that are to be done in IDES to conduct the transactions pertaining to Advanced Returns Management? Thanks in advance.
With best regards,
Viji

Hi,
In order to customize advanced returns, you have to do the following:
a. Define the return reason codes
b. Define the refund codes
c. Define the inspection code catalog
d. Define the order types that are relevant for advanced returns management
e. Define the logistical follow up activities
f. Define the number ranges for inspection sheets
g. Define the default values.
Follow the node under advanced returns management. Please let me know if you need any specific information. Refer to the guide for advanced returns management in the SDN papers.

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Idoc types for Advanced Returns Management (ARM) in EHP4

Hi
Does anyone know the Idoc type/Message type for return sales order with Advanced Returns Management (ARM) in EPH4? I have searched all ORDERS Idoc types /associated function module and I am not able to find the new fields available in ARM in the function module. Your immediate feedback in this regard will be highly appreciable .
with regards,
Joseph Anand B

Hi,
In order to customize advanced returns, you have to do the following:
a. Define the return reason codes
b. Define the refund codes
c. Define the inspection code catalog
d. Define the order types that are relevant for advanced returns management
e. Define the logistical follow up activities
f. Define the number ranges for inspection sheets
g. Define the default values.
Follow the node under advanced returns management. Please let me know if you need any specific information. Refer to the guide for advanced returns management in the SDN papers.

Attachements in material inspection of Advanced Returns Management

Hi Gurus,
there is a button in material inspection of advanced returns management (ECC 6.0 EHP4) to upload attachements.
I assume, that they use Archive Link funktionality to store the attachements.
Does someone know, what's to customize (if Archive Link: which Business Object and document type) so that I can upload the attachments ?
Regards
Michael Benner

Hello,
I've got the solution for the problem fron the SAP.
If a content repository A2 (in transaction OAC0) is configured it's possible to store attachments to the material inspection.
A configuration for a specific business object and/or document type is not nessessary. It works just with the content repository A2.
Michael.
Edited by: Michael Benner on Feb 22, 2011 4:54 PM

Advanced returns management

Hi,
is there any roadmap for the integration of ERP's Advanced returns management functionality in C4C?
Like the integration in CRM on premise?
Thanks,
Borut

Pushkar Ranjan do you have any info about this topic?
Thanks,
Borut

Incorrect Return PO Quantity in Advance Returns Management

Hi,
Issue Description - Return Sales order is created to process returns for multiple materials. In Returns sales order, Return Reason, Follow up Action(Ship to Vendor) and Refund controls are keyed in. Note that Advance Returns Management is activated. Returns delivery gets created and inspection is done on the GR line items. On saving the inspection, a Return PO to the Vendor is getting created. Issue is Return PO is getting created with correct quantiy for the first line item but for the second line item, the quantity is getting increased. No customization has been done. Tried to identify the bug through debugging but didnt materialise. Can any one help with any note or corrective action available for the same?
Thanks

Hi
Try to do a trace with ST05 and check if any userexit, VOFM, BADI or enhancement is working. I do it when debugging sessions are expensive in time. If you need any other advice, don't hesitate, tell me.
I hope this helps you
Regards
Eduardo

Queries on Advance Complaint Management Integration with Advance Return Management

Hello All,
We plan to implement Advance Complaint Management and integrate the same with Advance Return Management in SAP CRM, I have gone through the following links for the same
http://help.sap.com/saphelp_crm700_ehp02/helpdata/en/f8/d9632674dc4934a6ae266ce5e9f651/content.htm?frameset=/en/46/010af618cf3482e10000000a1553f6/frameset.htm
http://help.sap.com/saphelp_crm700_ehp02/helpdata/en/a9/4cf641ea7a497cae3fee1c251af1c8/content.htm?frameset=/en/f8/d9632674dc4934a6ae266ce5e9f651/frameset.htm&current_toc=/en/2e/b0da18dbe84ed9bdff9a5d6d91f531/plain.htm&node_id=44&show_children=false
http://scn.sap.com/thread/3408793
We need to implement the return to vendor functionality and I have the following queries
1) Does the return PO and delivery followed by the goods issue happen automatically? once the complaint transaction is released
2) Can Service Confirmation be integrated with Advance Complaint Management
Kind Regards
Atul

ok

ARM - Advanced Return Magnagement in EhP4

I have a few questions regarding the functionality in the Customer Returns.
Is it possible to change the Inspection activity in the transaction MSR_INSP_DISPLAY?
For the follow-up activity u201C0011 Transfer to Free Available Stocku201D in the Inspection in WH (MSR_INSP_DISPLAY ) - does anybody know how configure it in order to make the transfer to Free available stock actually happen?
It is for the time being not possible to terminate the Advanced Return Order. The stock is still blocked after I have done the Goods Receipt in the Returns Delivery (vl02n)?
Additionally I would like to ask if anybody knows how to create a new Follow-up activity as a copy of the existing one and then change it?
Any information about the Advanced Return Mgmt would be helpful.
/MERV

Hi,
We have used advanced returns in our solution design.. I don't think you can create your own follow up activity. I think this is pre-defined. Can you let me know the error that you have faced for return to free stock ?
When you do a returns delivery, the system puts the stock in a blocked stock as per the movement type used. You will need to move the stock to unrestricted stock using a goods movement. However, if you are using a follow on activity, you should be able to move the same to free unrestricted stocks.
Regards
Rohit Zalani

Download EHP4 for ERP 6.0 using Optimizer

We're trying to download EHP4 for ERP 6.0 uisng Solution Manager
optimizer. We've reviewed EHP4 master guide but very confused as how to
download through Solution Manager. For instance, our business team
asked us to install SRM server and FSCM of EHP4 for ERP 6.0. When we go
through optimizer and find FSCM uses is grayed out and SRM server is
not even there.
Questions:
1. How to enable grayed out components in optimizer so we can download?
2. Are all those components such as SRM server installed on ECC server,
or should be on other servers such as SRM ?
Thanks very much!

Felipe Pitta wrote:>
> We're trying to download EHP4 for ERP 6.0 uisng Solution Manager
EHP4 is still in RampUp.
> 1. How to enable grayed out components in optimizer so we can download?
Are they available for the user (S-User) in the service marketplace? You can check by trying to download the stack from there instead of SolMan.
> 2. Are all those components such as SRM server installed on ECC server,
> or should be on other servers such as SRM ?
This depends on your local setup - both are possible.
Markus

Solution manager, PI and ERP incl FICA (IS-U) test systems on same HANA DB server Appliance

Hello
I wander is it possible to have Solution manager, PI and ERP incl FICA (IS-U). All for test/system purposes:
I am sure we need separate application servers for Solution manager, PI and ERP incl FICA (IS-U),
I would have question regarding Appliance i.e Hana DB server. can Solution manager, PI and ERP incl FICA (IS-U) products reside on same Appliance i.e Hana DB server in MCOS or MCOD? (I am sure that for production use this is no-go option)
What is the case when renting cloud solution?
Thank you a lot in advance
Jan

Check the java part, most of the Solman Web Based thing use the java, check the management console to ensure message server and dispatcher proper work, normally is: http://hostname:50113.
If central note give you problems deimplement all the not complete implemented notes and use SUM
and MOPZ to update your system with the last SP, then apply the central note acording to your SP level.
We found that have the system in the last level prevents a lot of problems because of not complete implemented notes.

EHP4 on ERP 6.0 - Missing technical usages

Hello all,
we have been asked by our functional people to make a copy of our Production HR system and try the EHP4 on this copy from PRD system.
I have made the copy and now I am trying through the maintenance optimizer to select the EHP4.
When I am reaching the option to select the Technical Usages, I cannot see 2 of the 3 required TUs from our functional people.
They would like to have:
Human Capital Management, Travel Management and Cross
ERP SAP
but from these 3 I can find only the Human Capital Management. In particular, under the Human Capital Management tree, there are 2 option "grey" (cannot be selected) HCM-Services & HCM Self Services and one which is "selectable": Human Capital Management.
Could you please give me some info how could I add the missing Technical Usages?
Best Regards,
Loukas

Hi ,
ok this is clear. However there is no HCM-Services in my production instances list in SMSY.
I go then and expand the tree of HCM-Services in MOPZ and I see a small table with the required instances and product versions.
For the HCM-Services I have:
Human Capital Management (the row of the table is white/grey = activated for my system)
SAP XSS (the row is red and no system is assigned)
Portal Content Common (the row is red and no system is assigned)
Portal Content Self Service (the row is red and no system is assigned)
The required Instances are:
SAP ECC Server
SAP XSS (Self Service)
SAP NW - EP Core
SAP NW - EP Core
All of them are selected as relevant in my SMSY but as you can see they are not activated in MOPZ.
It is wise to mention though that we have no Portal system installed in our landscape.So I guess , I am trying to "cheat" the SolMan to allow me to donwload EHP4 for a system which doesn't exist?
Kind Regards,
Loukas
Edited by: Loukas Rougkalas on Jan 3, 2011 11:33 AM

Extended Complaints and Returns Management

Hi there,
Can anyone tell me how to access the application : Extended Complaints and Returns Managements?
Thanks in advance
chan

Hi,
as far as I know, the application Extended complaints and returns is a J2EE application:
sap.com/crm~cr_b2b
So the way to access it, is:
http://host:port/cr_b2b/admin
This way, you should be able to access the XCM settings. Of course the application should be activated.
regards,
Wim

D20 sata disk support advanced power management

My d20 comes with a sata 250 GB WD (WD2500AAJS). I have centos 6 on it now. hiberate seems not working on this box: 1. after hibernate it automatically power up but boot into a black screen with backlight on.
2. pm-suspend.log shows that everything is successful during hibernate stage, except that /usr/lib64/pm-utils/sleep.d/99hd-apm-restore.hook hibernate hibernate: Advanced Power Management not supported by device sda. (the WD disk is the only disk plugged into the system for debugging purpose)
3. hdparm -i /dev/sda returns AdvancedPM = no
My first step is to work on the hiberate/restore problem (leaving auto reboot later). So the problem and log/hdparm messages are consistent that the sata disk does not support apm. how to turn on the apm support? is there any specific option to specify in the BIOS? is there any bit to flip on the hard disk? ... (right now BIOS enables AHCI mode and in native IDE mode, disk connects through Marvell controller)
Thank you very much.
Solved!
Go to Solution.

Hi, psuturtle:
Thank you for quick reply. This is the least I want to hear. It seems much on my own.
Googled around found a couple of related topic:
1. http://wdc.custhelp.com/app/answers/detail/a_id/958/~/how-to-enable-and-disable-pm2-%28power-managem...
Basically, WD sata disk is by default disabled with its APM. It instructs to "place a jumper shut on pins 3 and 4", though I haven't tested it. I don't know how windows circumvent this hd option problem though. On the other hand, if the disk is connected to one of the 3 IDE connectors (for optical drives), suspend/hiberate works fine although having slow I/O after resume (I did this with Fedora 14/15 but haven't tried on centos). So I guess it is Marvell Constroller drive might have some unexpected effort here.
Well, thank you anyway.

Problem with Advanced Security Manager

Hi
I am using the advanced security manager to migrate security from Essbase 7 server to Essbase 11 server. The users who are externally authenticated on essbase 7 server are under native security mode on the Essbase 11 server after security import.Does the Advanced security manager put all the users (whether they are externally authenticated or under native security mode) in native security mode after import?
Please help

Hello 831221
In version 11 "native" means that the users are stored in OpenLDAP (once Essbase was externalized).
You would only be able to create "external" users if the Shared Services have been connected to an external User Source (e.g. MSAD) prior to
importing the users.
best regards
.T

S_ALR_87012357 report - Advance Return for Tax on sales and purchase

Hi Friends,
I would like to know few things in regards the VAT report S_ALR_87012357 report - Advance Return for Tax on sales and purchase:
(1) What information brings the S_ALR_87012357 report?
(2) As of now this report displays tax against vendor line item and not expense line item. Is there any other report that shows all the positions lines affected to tax?
(3) Is it possible that the tax line stays only in the expense line account and not in the vendor line account or not any intercompany line account?
(4) Is it possible S_ALR_87012357 report shows information about the tax allocanted in expense accounts and not in vendor accounts?
Appreciate a faster response.
Thanks in advance.

Please try report S_ALR_87012359. This report gives you opportunity to choose account selection.
I am unsure how the SAP is setup in your organisation. S_ALR_87012357 should pick up expenses selection as well.
This report entirely depends on tax code selection.

S_ALR_87012357-Advance Return for Tax on Sales&Purchases-additional steps

Hi SAP Team,
We have config "Advance Return tax on Sales /Purchases" u2013 S_ALR_87012357 for finance team in Czech Republic (CZ) and the report is working fine and weu2019re using the program RFUMSV00. Now we have an additional issue that need to meet the clientu2019s requirement and the scenario is as below:-
Local Currency u2013 CZK (Czech Republic Kroun)
Group Currency u2013 USD
Hard Currency u2013 EUR
All the invoice should be process in CZK currency and every month the business user will be receiving EUR based invoice which was converted by the vendor on the daily rate to CZK, the business team will use the conversion rate(EUR-CZK) which was supplied by tax office every month end.
The issue is the business team need to enter a manual entry using FB41 every month end (e.g. Tax base=0, tax code=I3, tax amount=CZK1,000) to meet the tax office requirement, the problem is if you enter in this way the system will not nett off the input tax to =0 if you ran the program RFUMSV00 and this will cause an imbalance in input tax GL balances.
My question is:-
1. Is there any where in config we can set this as a automatic process?
2. Any other manual step we can worked on to nett off the input tax.. FYI u2013 the output tax is netting off, where else the input tax will nett off if there is no manual posting.
Appreciate for your help guys..
Mano
Edited by: Manohar Perumal on Oct 9, 2009 2:34 AM

Hello all
Is there is any pointers on this issue?
Thanks & regards,
Prashant

Advanced Returns Management (EhP4 of ERP 6.0

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