Queries on Advance Complaint Management Integration with Advance Return Management

Hello All,
We plan to implement Advance Complaint Management and integrate the same with Advance Return Management in SAP CRM, I have gone through the following links for the same
http://help.sap.com/saphelp_crm700_ehp02/helpdata/en/f8/d9632674dc4934a6ae266ce5e9f651/content.htm?frameset=/en/46/010af618cf3482e10000000a1553f6/frameset.htm
http://help.sap.com/saphelp_crm700_ehp02/helpdata/en/a9/4cf641ea7a497cae3fee1c251af1c8/content.htm?frameset=/en/f8/d9632674dc4934a6ae266ce5e9f651/frameset.htm&current_toc=/en/2e/b0da18dbe84ed9bdff9a5d6d91f531/plain.htm&node_id=44&show_children=false
http://scn.sap.com/thread/3408793
We need to implement the return to vendor functionality and I have the following queries
1) Does the return PO and delivery followed by the goods issue happen automatically? once the complaint transaction is released
2) Can Service Confirmation be integrated with Advance Complaint Management
Kind Regards
Atul

Similar Messages

CRMOD integration with Content management system

Helll All,
Is any one try with Contenet management system integration with CRMOD. If yes could you please help me with some techniques how to integrated with CRMOD. Thanks in advance.
Regards,
Subbu

If you Google 'Flash SCORM' you should find a good deal of
info.
Dave -
Head Developer
http://www.blurredistinction.com
Adobe Community Expert
http://www.adobe.com/communities/experts/

Integration with with 3rd Party Document management System

Hi
We are implementing Invoice Management in SAP, using the Opentext VIM ECC Addon.
The Customer has a 3rd Party Document Management System called DocHarbour which is NOT Archivelink enabled.
The process flow is that Invoices will be scanned and available in a share drive somewhere.
Using SAP and Invoice Management Work, we would like to attached these documents to the relevant SAP Documents, and then post them to the 3rd Party Doc Management System , but the Images must be retreival in SAP at any time .
Everything tells me the 3rd party Doc Management System needs to be ArchiveLink enabled for this work.
Is anyone able to shed any light on this issue , provide possible solutions , workarounds or infor ?
Any help or information appreciated.
Thanks in advance.

Dear Minesh
My suggestion would be use SAP Content server provided by SAP as is easily available and easy to setup.
Doing Integration with third party involves much time and efforts.
Client always thinks of Moon. Always show him his city.
With Regards
Mangesh Pande

FM integration with Travel Management

Hi,
My FI consultants encountered a message 'Saved trip entailed no cost' upon clicking of SAVE button at transaction PR01 (Travel Expenses).
Any idea what is the meaning of the above msg and what is the missing configuration to get rid of the msg ?
kindly advise,
thanks
alice.

I am also interested in this.
Whenever we are creating advance, system pops up this message. Because, it has integration with funds management this message comes up. It says, no commitments were set up as there were no costs associated it. But even advance is also cost of a trip. But system is not recongizing it.
Is there anyway we can overcome this. Also, because system doesnt recognize advance as an cost, it doesnt display it in PR05 screen. It shows as 0 in reimbursement column.
Highly appreciate if someone can give us some clarity on this.
Thanks.
Kumar

Document on Positive Time Management & Integration with payroll

Hi,
Can any one suggest me any link from where I will get the IMG steps of Positive time management implemetation, time evaluation, time wagetype detail as well as the steps of integration with payroll..
Thanks in advance.
Ajay

Hi Chandrashekar,
Can you please advise how actually the transfer of clock times from time recording terminals to SAP R/3 will work?
I read from help.sap.com that there is a SAP certified CC1 interface (BAPI based) which can be used for this purpose. However, in such a case, the time recording terminals should be SAP CC1 certified.
If the time recording terminals are not SAP CC1 certified, then what is the method to be used? Will we write a custom BDC program in this scenario and what all should be considered in functional specification of such a BDC program.
Please advise.
Thanks and warm regards,
Vianshu

Idoc types for Advanced Returns Management (ARM) in EHP4

Hi
Does anyone know the Idoc type/Message type for return sales order with Advanced Returns Management (ARM) in EPH4? I have searched all ORDERS Idoc types /associated function module and I am not able to find the new fields available in ARM in the function module. Your immediate feedback in this regard will be highly appreciable .
with regards,
Joseph Anand B

Hi,
In order to customize advanced returns, you have to do the following:
a. Define the return reason codes
b. Define the refund codes
c. Define the inspection code catalog
d. Define the order types that are relevant for advanced returns management
e. Define the logistical follow up activities
f. Define the number ranges for inspection sheets
g. Define the default values.
Follow the node under advanced returns management. Please let me know if you need any specific information. Refer to the guide for advanced returns management in the SDN papers.

Incorrect Return PO Quantity in Advance Returns Management

Hi,
Issue Description - Return Sales order is created to process returns for multiple materials. In Returns sales order, Return Reason, Follow up Action(Ship to Vendor) and Refund controls are keyed in. Note that Advance Returns Management is activated. Returns delivery gets created and inspection is done on the GR line items. On saving the inspection, a Return PO to the Vendor is getting created. Issue is Return PO is getting created with correct quantiy for the first line item but for the second line item, the quantity is getting increased. No customization has been done. Tried to identify the bug through debugging but didnt materialise. Can any one help with any note or corrective action available for the same?
Thanks

Hi
Try to do a trace with ST05 and check if any userexit, VOFM, BADI or enhancement is working. I do it when debugging sessions are expensive in time. If you need any other advice, don't hesitate, tell me.
I hope this helps you
Regards
Eduardo

Advanced Returns Management (EhP4 of ERP 6.0

Dear friends:
We need to set up Advanced Returns Management which has been introduced in Enhancement Package 4 of ERP 6.0.
We are trying to simulate this in IDES. Can anybody give us details of customizing settings that are to be done in IDES to conduct the transactions pertaining to Advanced Returns Management? Thanks in advance.
With best regards,
Viji

Hi,
In order to customize advanced returns, you have to do the following:
a. Define the return reason codes
b. Define the refund codes
c. Define the inspection code catalog
d. Define the order types that are relevant for advanced returns management
e. Define the logistical follow up activities
f. Define the number ranges for inspection sheets
g. Define the default values.
Follow the node under advanced returns management. Please let me know if you need any specific information. Refer to the guide for advanced returns management in the SDN papers.

Integration with Materials Management

Hi,
Can any one tell me how SRM is integrated with Materials management?
Whether Eprocurement is the new functionality in latest release of SRM?
What r the steps to be followed for configuring E-procurement?
Plz through some answers for the above queries.
Regards
Pratap

Creating Device Categories in IS-U
Procedure
1. Choose Utilities industry >> Device management >> Technology >> Device category >> Create.
You branch to the initial screen for creating device categories.
2. Enter the required data and choose a basic device category to be allocated to the device category. Chose Continue.
- If a material exists for the device category specified, you branch to the screen Create Device Category: General Data. Go to step 3.
- If no material exists for the device category specified, the Create MM Material dialog box appears.
Here you can create a material in MM in the background. Processing is then continued on the next screen for device category maintenance.
3. Enter further data for the device category and if necessary add additional basic device categories. Save your data.
You branch to the initial screen for creating device categories.
Result
The device category was created in IS-U. In addition, a material master was created in the background.
If you want to use all of the MM functions available, you must extend the material master you created in IS-U in MM.

Attachements in material inspection of Advanced Returns Management

Hi Gurus,
there is a button in material inspection of advanced returns management (ECC 6.0 EHP4) to upload attachements.
I assume, that they use Archive Link funktionality to store the attachements.
Does someone know, what's to customize (if Archive Link: which Business Object and document type) so that I can upload the attachments ?
Regards
Michael Benner

Hello,
I've got the solution for the problem fron the SAP.
If a content repository A2 (in transaction OAC0) is configured it's possible to store attachments to the material inspection.
A configuration for a specific business object and/or document type is not nessessary. It works just with the content repository A2.
Michael.
Edited by: Michael Benner on Feb 22, 2011 4:54 PM

Advanced returns management

Hi,
is there any roadmap for the integration of ERP's Advanced returns management functionality in C4C?
Like the integration in CRM on premise?
Thanks,
Borut

Pushkar Ranjan do you have any info about this topic?
Thanks,
Borut

Training and Event Management Integration with FICO

How Training & Event Management is integrated with FICO?
How it will be integrated and where?
Could you please put it in simple way?

Hi Rajesh,
Cost allocation:
Here it is possible to charge an employeeu2019s cost center with the fee for attending a business event (e.g. training course, workshop). The business event organizeru2019s cost center will be credited and the attendeeu2019s cost center will be debited.
Crediting of the senderu2019s cost center  Debiting of the recipientu2019s cost center
The costs incurred from actually holding a business event can be transferred from the resources cost center to the business event organizeru2019s cost.
Crediting of the senderu2019s cost center  Debiting of the recipientu2019s cost center
In SAP Configuration:
Training and Event Management > Integration->Billing and activity Allocation-->Activity Allocation and cost transfer posting.
Please do above configuration and create business events with or without resourses, in that you can maintain cost centre to post the expenditures .
Bhairavareddy

Java class integration with Oracle Identity Manager 9.1.0.2

Hello Friends,
I have a java class that is responsible for sending notifications, my question is how do the relationship of this class with the Oracle Identity Manager 9.1.0.2 so you can take the class and notify users when an application is approved or rejected.
Any recommendation for this process.
Thanks for the support
Edited by: JLK on Jun 12, 2012 5:20 PM

Hi
Java class integration with OIM happen through concept of adapters. You can go through OIM documentation of how to create adapters.
In your case you should create a process task adapetrs adn attach it on the Approved response code in your approval process.
Desingn Console --> Process management --> Process definition --> <Apprlication Process Ex: AD User>.
Alternatively you can also send notification using OIM OOTB email templates.
Regards
user12841694

Internet Download Manager cannot integration with firefox4 itis Look in the menus it works but it does not actually work ?

internet Download Manager cannot integration with firefox4 its Look in the menus it works but it does not actually work

IDM may need to be updated to work with Firefox 4.0. You could contact them and make them aware of the problems you are having with their program.

Coherence integration with oracle weblogic portal for Session management

Could you please let me know how to configure coherence integration with oracle weblogic portal for Session management. Its very urgent. please help.

Please take a look at the following web page -
http://coherence.oracle.com/display/COH35UG/Coherence*Web+Session+Management+Module
-Luk

Queries on Advance Complaint Management Integration with Advance Return Management

Similar Messages

Maybe you are looking for