Advances Queue problem for Service Module

Client wrote :-
"Messages can be queued well but can not be dequeued automatically.When I dequeue manually, the messages can be processed."
Could you check environment settings related to AQ please?"
Can you please advice how to approach on this ??
EBS R12.1.3

Hi Vicky;
What is your EBS and OS?
Please check below note which could be helpful on your issue:
How To Purge Fnd_AQ Tables [ID 1156523.1] << also see referance part
Performance Issues Caused by WF_EVENT_OJMSTEXT_QH.DEQUEUE Procedure [ID 735812.1]
Java Mailer and Other 11.5.9/OWF G Current Issues in Applications 11i [ID 260393.1
Regard
Helios

Similar Messages

Sales Quote and Sales Order for Service Module.

Hi All,
I have a scenario with one of the customer where they have a Service Department. The customer is into installation and servicing of Air conditioning systems.
The scenario is as mentioned below:
Customer does the installation of Air Conditioning work and then provides service to the same, if contract mentioned that service is also to be provided by same team. There are also times when the customer quotes only for Servicing of the Air Conditioning in the Projects where the installation is not done by them, but a third party. In such case the customer sends his Sales Quotation for taking up the Servicing of the Air Conditioning (AMC for a year), to be provided to the principle client. If he wins the opportunity then the same will be transferred to Sales Order.
Now in SAP Business One the Service Module starts only with Service Contract and Service Warranty Templates. This is considering that the equipments are delivered by the Contractor him self. This scenario is fine.
But for equipments which are not delivered by the customer, then manual Customer Equipment Card can be prepared and then service contract created to it. But here there is a disconnect between the Quotation that they send to principle and attaching the Sales Order, if the Service Bid is won by Customer. If i need to keep a reference as to which Sales Order was received by Customer from Principle in Service Contract, there is no provision for same.
Is there any way i can do it other than creating a UDF and linking the sales order number to Service Contract and not developing any screens for same?
Require all your valuable inputs..
Regards
Rohan S. Kamble

Hi Rohan........
There is no such standard field in Service Contract to attach Sales Order. You can create UDF else you can have FMS and map it to remark field.
And when you copy it to service call you can attach the same SO at Activity level or it will be attached automatically as yiu are defining it into the service contract.........
Regards,
Rahul

Advanced Quick Link for services

Hi to all!
I need to customize Quick Links for services.
For example, if the employee has not recorded the working hours, the quick link is shown: "You have recorded 20 hours from 40!".
Please let me know how to do that.

Hi, Bala!
Should I use the HRXSS_SER_GETMENUDATA to ABAP-developing, or there is a way to customize it? And where can I find the manuals (documentation) about Quiсk link and fm HRXSS_SER_GETMENUDATA?
Thank!

Partial redeployment problem for J2EE module update

hi, all
I have one application file (.ear) composed of three EJB modules. I tried to paritally redeploy one of them, but it didn't work.
Here is the command-line for partial redeployment: java weblogic.Deployer -adminurl t3://XX.XX.XX.XX:XXXX -username XXXX -password XXXX -name XA_MOrderEAR -source XAMOrderEAR -targets MOrderBM.jar@SquadA_N1 -redeploy, where XAMOrderEAR is the name of the exploded archive, MOrderBM.jar is the EJB module to be partially redeployed, SquadA_N1 is a cluster.
Here is the result:
<2010/2/22 下午02時10分06秒 GMT+08:00> <Info> <J2EE Deployment SPI> <BEA-260121> <Initiating redeploy operation for appl
ication, XA_MOrderEAR [archive: null], to SquadA_N1 .>
Task 29 initiated: [Deployer:149026]redeploy application XA_MOrderEAR on SquadA_N1.
Task 29 failed: [Deployer:149026]redeploy application XA_MOrderEAR on SquadA_N1.
Target state: redeploy failed on Cluster SquadA_N1
weblogic.application.CannotRedeployException: Module 'MOrderBM.jar' has the same ClassLoader as the Application 'XA_MOrd
erEAR'. Consider redeploying the entire application.
Please tell me how to solve the problem. I tried to set enable-bean-class-redeploy to true in weblogic-ejb-jar.xml. It didn't work too.
thanks
Blithe Meng

Hiya
You can debug this quite easily yourself.
Enable the SQL Trace for that session and see the Last SQL in the raw trace file.
You can also run the trace with the option to view bind variables.
This way you can find out why the SQL is returning no_data_found
thanks
anil passi

Authentication Problem for Web module

Trying to secure a third party web servlet by attaching it to the default app.
This should be fairly straight forward in that I setup my web.xml with a security constraint, a login config, and a security role as follows:
web.xml
=====
 <security-constraint>
 <web-resource-collection>
 <web-resource-name>File Manager</web-resource-name>
 <url-pattern>*</url-pattern>
 </web-resource-collection>
 <auth-constraint>
 <role-name>fmuser</role-name>
 </auth-constraint>
 </security-constraint>
 <login-config>
 <auth-method>BASIC</auth-method>
 <realm-name>File Manager</realm-name>
 </login-config>
 <security-role>
 <role-name>fmuser</role-name>
 </security-role>
I then setup a role to JAAS/JAZN mapping as follows inside orion-web.xml
orion-web.xml
=========
<orion-web-app>

<security-role-mapping name="fmuser">
<group name="fmanager-users"/>
</security-role-mapping>
</orion-web-app>
And I've setup an fmanager-users group in JAZN and added a user but when I try to navigate to my application I get a 401 - Unauthorized (or 403 - Forbidden in newer version of OC4J) and if I switch the login-config to FORM it doesn't redirect to the login forms at all.
This is highly frustrating as this is all done following Oracle sketchy documentation through many manuals and guides for hours but can be done in Tomcat in about five minutes.
Any ideas anyone?
Thanks,
Martin
Edited by: mpzarde on Nov 26, 2008 10:29 PM
Edited by: mpzarde on Nov 26, 2008 10:31 PM

Think I figured it out; I was trying to bind my servlet to the default application which in turn isn't setup with a security provider or at least doesn't make it directly available to modules bound to it.
As soon as I setup a separate application (fmanager in my case) and defined a skeleton META-INF/application.xml everything started working.
Can anyone confirm this?

Highly Required CRM 5.0 Best practices for CRM Service Module

Dear all,
I have been searching for CRM 5.0 version best practices in Internet quiete a long period, but could not find anywhere.
currently SAP is providing only best practices for SAP CRM 2007 version.
since most of configuration is differing because of Webclient Interface, I request you to refer a source from where I can get the CRM 5.0 Best Practices for Service module.
Your suggestions and help will be highly appreciated.
Best regards
Raghu ram

Hi Srini,
<removed by moderator>
Thank you & Best regards
Raghu ram
Edited by: Raghu Ram on Jul 16, 2009 6:09 AM
Edited by: Raghu Ram on Jul 16, 2009 6:11 AM
Moderator message please review the rules of engagement located here:
https://www.sdn.sap.com/irj/scn/wiki?path=/display/home/rulesofEngagement
Edited by: Stephen Johannes on Jul 16, 2009 8:12 AM

Service Module - Contract Template

Hello Experts,

We plan to implement service module in our SBO8.8 (pl6). I've been reading subjects about it for several weeks and do some testing. We've been using SBO almost about 1.5 years and trying to utilize its capabilities from time to time.

Our requirements for Service Module consist of 2 scenarios,

- Serial numbered items.
Create contract templates with "serial number" contract type.
Set automatic creation in General settings for customer equipment card (CEC).
Assigned to item in item master data.
Whenever delivery or A/R invoice made, CEC made automatically "per serial number" bassis,
while Service contract also automatically made in "per delivery/AR invoice" basis.

The questions I still wonder are,
1. In which part of the setup tells SBO to create Service contract automatically?
The reason I asked is, what happened if there are 2 differenct contract template? one based on serial number, and the other one
based on customer. When I got to choose which Contract Template to use?
This would be the same with how can I choose contract template in Item Master Data general tab when I want to assign
contract template based on Customer/Items Group contract type?

2. When the customer make a complain, and the item needs to be send back for repair. How can I received this item without
using the Return/AP credit memo windows? 
The reason is, the item has been sold to distributor, distributor sold to dealer, and
then dealer sold to end user. While the end prices in between are beyond our control, we do not know what amount to put on
return/AP credit memo form. Is there a way we could just received it without involving journal entry (the amount)? and after repair, delivery it back to customer.

3. Item A sold to Customer A, item B sold to Customer B. Then in reality, Customer A sold item A to Customer B. In our database, both CEC and Service Contract for item A will be under customer A. When customer B calls to make service call, how do we choose
that item serial number (being sold to customer A) for the service being made for Customer B?
I tried to choose the serial number first on the servic call windows to bring that specific items, apparently Customer A automatically
filled in the customer field. If I tried to change the customer, the serial number field will be gone and can only be updated by
items belongs to Customer A.

- The second scenario would be how to give service contract to customer whom items they bought mosly are managed by batch.
It almost the same with question #1 above. When do we got to choose to link a service contract to 'specific' customer that we
want to provide service warranty? So when delivery/AR being made, all items inside it reflect the service contract we want.

Seems like I stil have a lot to learn the advantages and limitation for this service module before implementing in our production database. Hope to hear any advices and feedback.

Thank you,
Peter
Edited by: Peter Widjaja on May 14, 2010 10:10 AM

roadman18,
This article should cover the issue you are experiencing. Give the steps outlined under the light patern a shot and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Service module document in R12

Hi,
I am working on oracle apps Service module implementation process in R12.
I have some of the issues on this service module.
1) The service module is a iPayment module?
2)If it was ipayment module, then could you please guide me how to integrate payment system.
3)Also send me the any link for Service module.
Could you please help me on this.
Thanks,
sara

Please provide more details as what type of counters (usage, trackable etc)? Also are you trying to create templates/groups with counter properties etc.
At high level, these are the apis - CSI_COUNTER_TEMPLATE_PUB.create_counter_group, CSI_COUNTER_TEMPLATE_PUB.create_counter_template and CSI_COUNTER_TEMPLATE_PUB.Instantiate_Counters
Thanks
Shree

Service module web service

Greetings,
Is it possible to develop a web solution for service module and sales opportunities module of SAP Business One 2007B/2005B. As i went through the web services offered by DI server, i could not find one for the service module and sales opportunity module. Can u please guide me.
Regards,
Gokul K.

Hello Gokul K,
ServiceCall and Activity etc objects in Service and Sales Oppotunity module are not supported in B1WS right now. But You still can develop your web solution via DI Server. You may refer to the following link for how to add a service call via DI server.
[Re: Add a Service Call using B1WS|Re: Add a Service Call using B1WS]
Kind Regards
-Yatsea

Ipod service module has encountered a problem and needs to close

I have recently got a 80gb ipod video, but have been unable to use it, because no matter what I do I can't get it to appear in the source pane on itunes. Everytime I connect it to my PC I get a window up which says the "Ipod service module has encountered a problem and needs to close, sorry for the inconvenience etc"
I have followed ALL the instructions, including uninstalling itunes and quicktime (which I have done at least 7 times), reinstalling them with different settings on my computer. I have reinstalled a stand alone version of quicktime. I have tried restarting the ipod service, I have deleted all files from recycle bin and from Temp files. I have spoken to ipod at great length (3 different people, totalling approx 2hrs 30mins on the phone) and to a guy at Comet where I bought it from (20 mins on phone). Basically I have done everything I and anyone else can think of, but I still get the same message.
DOES ANYONE HAVE ANY OTHER SUGGESTIONS....PLEASE HELP I AM AT MY WITS END !!!
packard bell Windows XP
packard bell Windows XP

I get a window up which says the "Ipod service module has encountered a problem and needs to close, sorry for the inconvenience etc"
hmmmm. i don't have a solution to offer you at this stage. by we can try some general troubleshooting strategies to see if that can isolate the cause of the problem.
if you're game, we could start proceedings by trying a connection after a selective startup with just the itunes and quicktime background processes enabled. see:
Using MSCONFIG to troubleshoot conflicts in Windows
do you still get the crash after the selective startup?

IPod Service Module has encountered a problem...

Upgraded to XP Service Pack 3 and found that my iPod no longer shows up in iTunes and thus won't sync, however it is recoginzed by my computer. Have tried multiple fixes including uninstalling service pack 3 as well as uninstalling and reinstalling iTunes several times. Every time I connect my iPod or try to manually start the iPod Service Module (per instructions on a support page) I get an error message that it's encountered a problem and has to shut down. I've also removed all iPod entries in add/remove programs (i.e. updaters and iPod for Windows entries). Not sure where to go to next. I'm back to running XP service pack 2, but the problem continues. Any advice is appreciated.

Just to let you know...you're not alone. I have the same problem with no solution. I've surfed the Net for answers and have only found that it is not a new problem. I hope that someone out there can suggest a solution.

Oracle Advanced Queuing - Propagation problem - 11g

Hi,
I have a problem when propagation messages between queues. When the message is propagated, it stays on the source queue with READY state.
I have created two queues on 11g with a propagation rule that any message from queue A are sent to queue B. My problem is that the message from the source queue stays in the source queue even after propagation, which isn't what I was expecting. The problem doesn't occur if the queues are on a different database. This problem only happens if the queues are on the same database.
the script I use is this:
For USERB (which has the destination queue)
create type EVENT_MESSAGE as object (
eventsource VARCHAR2(30),
eventname VARCHAR2(255),
eventid NUMBER(19,0),
message CLOB
DECLARE
an_agent sys.aq$_agent;
BEGIN
-- create the publish/subscribe queue table
dbms_aqadm.create_queue_table(
queue_table => 'DESTINATION_QUEUE_TABLE',
queue_payload_type=>'EVENT_MESSAGE',
sort_list => 'ENQ_TIME',
message_grouping => DBMS_AQADM.NONE,
multiple_consumers=>true
-- create the queue
dbms_aqadm.create_queue(
queue_name => 'DESTINATION',
queue_table => 'DESTINATION_QUEUE_TABLE',
queue_type => DBMS_AQADM.NORMAL_QUEUE,
max_retries => 5
dbms_aqadm.create_aq_agent(agent_name =>'DEQUEUE_AGENT');
an_agent := sys.aq$_agent('DEQUEUE_AGENT', null, null);
dbms_aqadm.enable_db_access(
agent_name => 'DEQUEUE_AGENT',
db_username => 'USERB'
dbms_aqadm.add_subscriber(
queue_name => 'DESTINATION',
subscriber => an_agent,
queue_to_queue => FALSE,
delivery_mode => DBMS_AQADM.PERSISTENT
-- start the queues
dbms_aqadm.start_queue('DESTINATION');
END;
For USERA
create type EVENT_MESSAGE as object (
eventsource VARCHAR2(30),
eventname VARCHAR2(255),
eventid NUMBER(19,0),
message CLOB
BEGIN
-- create the publish/subscribe queue table
dbms_aqadm.create_queue_table(
queue_table => 'SOURCE_QUEUE_TABLE',
queue_payload_type=>'EVENT_MESSAGE',
sort_list => 'ENQ_TIME',
message_grouping => DBMS_AQADM.NONE,
multiple_consumers=>true
-- create the queue
dbms_aqadm.create_queue(
queue_name => 'SOURCE',
queue_table => 'SOURCE_QUEUE_TABLE',
queue_type => DBMS_AQADM.NORMAL_QUEUE,
max_retries => 5
-- start the queues
dbms_aqadm.start_queue('SOURCE');
-- create the propagation
dbms_aqadm.add_subscriber(queue_name => 'SOURCE',
subscriber => sys.aq$_agent('DEQUEUE_AGENT','USERB.DESTINATION',null),
queue_to_queue => true);
dbms_aqadm.schedule_propagation(queue_name => 'SOURCE',
start_time => sysdate,
latency => 25,
destination_queue => 'USERB.DESTINATION');
END;
When I enqueue a message to the source on USERA with this:
declare
rc binary_integer;
nq_opt dbms_aq.enqueue_options_t;
nq_pro dbms_aq.message_properties_t;
datas EVENT_MESSAGE;
msgid raw(16);
begin
nq_pro.expiration := dbms_aq.never;
nq_pro.sender_id := sys.aq$_agent('ENQUEUE_AGENT', null, null);
datas := AGEAS_EVENT_MESSAGE('message','eventname',1,null);
dbms_aq.enqueue('SOURCE',nq_opt,nq_pro,datas,msgid);
end;
The message is propagated to the destination queue, no problem, but the message state on the source queue is kept as ready. I would have expected it to be marked as processed and disappear from the queue table.
When I look at the AQ$_SOURCE_QUEUE_TABLE_S the I see these records:
     QUEUE_NAME     NAME     ADDRESS     PROTOCOL      SUBSCRIBER TYPE
     SOURCE     (null)     "USERB"."DESTINATION"@AQ$_LOCAL     0     1736
     SOURCE     DEQUEUE_AGENT     "USERB"."DESTINATION"     0     577
Can anyone help?

I was talking about following oracle documentations:
Oracle Database 11g: Advanced Queuing (Technical Whitepaper)
Streams Advanced Queuing: Best Practices (Technical Whitepaper)
Oracle Streams Advanced Queuing and Real Application Clusters: Scalability and Performance Guidelines (Technical Whitepaper)
They are available at.. http://www.oracle.com/technetwork/database/features/data-integration/default-159085.html

Service module placement and the L2 adjacency problem

I'd be very interested to hear others opinions on this. You have a datacenter environment with L2 boundaries at end of row aggregators, then L3 back to the core and edge. You have 6500 service module switches hanging off the core housing ACE and FWSM modules. You want to offer firewalling and load-balancing services to servers around the datacenter.
What is the current best practice ways of resolving the L2 adjacency requirement that the firewalling and load-balancing services impose? L2TPv3? EoMPLS? Any relevant advice, deployment examples, whitepapers etc would be much appreciated!
Thanks for any replies,
George

George
You could i suppose look to use L2TPv3 if your switches support it or EoMPLS but to my mind this is actually using a band aid to fix a problem that shouldn't be there.
We too struggled in our data centres with this setup but remember you only need L2 adjacency if you are running the FWSM in transparent mode or the ACE in bridged mode.
If you are then the cleanest solutions are either
1) redesign core connections to L2
2) deploy 6500 switches in the distribution layer. I say distribution layer because it's not clear from your description what your topology actually is but i'm assuming L2 access to distro and then L3 distro to core and the core switches are the 6500 switches.
Personally i always use the routed L3 approach where possible for fast failover and no STP and in the campus environment it works really well.
However L3 from the access-layer to the distro in the data centre is very limiting and you often come across problems such as the one you are facing.
Now again it does depend on your topology but assuming the issue is your core is L3 connected and you need L2 adjacency with your distro to offer servers i would look to deploy 6500 switches in the distro layer with the service modules in them.
If i have misunderstood please come back with more details.
Jon

Service Module Problem -- Please Help!

Greetings,
I simply cannot get iTunes to recognize my iPod. I am running iTunes 7.1.1 and Windows XP. I have tried every suggestion at the Apple website, and nothing works. Instead I get the message "IPod Service Module has encountered a problem and needs to close." I have even gone so far as to uninstall 7.1.1 and reinstall 6.0.5, and that didn't work either.
Going through this and other forums, the only suggestion I have seen that I haven't tried is reinstalling Windows. That seems like an extreme measure, and I would rather try something less drastic.
If any Apple employees are reading this, I love my iPod. It's a great toy. But, this is an extremely frustrating problem, and I know I'm not the only one who's had it. Can you guys possibly fix this issue(s) in the next iTunes release?
Thanks for any and all help,
Jason
5th generation IPod -- 55G Windows XP

we'll get a crash log from itunes, and send it to the Apple engineers for a look.
Typically, you'll need to configure Dr. Watson on your PC in order to generate crash logs. Windows start menu -> Run. Type in "cmd". Hit return. At the prompt in the command line window that comes up, type in
drwtsn32 -i
And hit return.
This will create crash logs in Documents And Settings\All Users\Application Data\Microsoft\Dr Watson\. There'll usually be a file in here called "drwtsn32.log"
prior to collecting the itunes crash log, delete any existing crash logs in there. (we want to make sure we send the correct crash log.)
Generate the crash, collect the crash log, and and send it as an attachment to this email address.
in the email to Roy, be sure to include the following information:
- A link to the thread on Apple Discussions where the issue is being discussed
- The username you are using in the thread
- The version of iTunes you are using or trying to use
- the version of Windows you are using (mention service packs)
- A concise description of the issue you are seeing
- The exact text of the error message you are seeing

Advanced Queuing for Oracle / Dequeue failed

Hi *,
I'm using Oracle Advanced Queuing and OC4J with some MDBs. Unfortunately sometimes I have following exception:
03-05-21 10:29 Error listening to 'USER_QUEUE'
oracle.jms.AQjmsException: JMS-120: Dequeue failed
     at oracle.jms.AQjmsError.throwEx(AQjmsError.java:283)
     at oracle.jms.AQjmsConsumer.dequeue(AQjmsConsumer.java:2034)
     at oracle.jms.AQjmsConsumer.receiveFromAQ(AQjmsConsumer.java:981)
     at oracle.jms.AQjmsConsumer.receiveFromAQ(AQjmsConsumer.java:918)
     at oracle.jms.AQjmsConsumer.receive(AQjmsConsumer.java:834)
     at com.evermind.server.ejb.MessageDrivenHome.run(MessageDrivenHome.java:905)
     at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:797)
     at java.lang.Thread.run(Thread.java:479)
All messages hang in my queue with READY state. I really don't know what is happening.
I have observed that when I run my MDB, but on the different machine, one message is consumed and the same exception arises.
Why Oracle cannot run dequeue process correctly?
best regards
Maciek

We had similar problems. Mostly the cause was incorrect message type (other than AQ$_JMS..., i. e. ancestor of "message" class) or incorrectly filled body of a message. For example, there seems to be a bug in AQ$_JMS_TEXT_MESSAGE object: you have to set at least one of varchar2 or CLOB in body of message. Otherwise, dequeue will fail, JMS assumes there is some text inside.
We are using 8i and 9i databases and messages are created using plain constructors (not methods from 9i, since code has to run on either version). I cannot recall any troubles using methods from 9i during researching, but there might be a bug somewhere.
Myrra

Advances Queue problem for Service Module

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