Advice and or Clarification of Product

Good Afternoon
Firstly i am new here , so hello to all :-)
I am based in a small town in the north of Scotland called Dingwall
I am a current BT Broadband customer and i have the Option 3 package ( unlimited broadband use / free evening weekend calls etc ) and my line speed will only be maximum of 8MB this was what i was advised when i asked BB customer support.
I have been using the service for around 1 year now and although i have never questioned it i am seeing some very slow speeds duriing peak times , i use the internet for various things ( gaming / downloading / streaming / browsing etc ).
When i say very slow i am talking about 1MB or less during peak times, i am currently at work and have only just found this forum so dont have screen shots etc to hand but would still like some confirmation as to what i could expect from my package.
Also just to clarify out with peak times , i get upto 800Kbs download which seems a little more like BBand as opposed to what i get the rest of the time , i am classing peak times from 16.00 - 00.00 and out with 00.00 till around 10.00.
My thoughts on this are (i used to work for BTOpenworld when it first launched on the helpdesk based in Alness ) it could be contention ratio it was some time ago since i worked there around 8 - 9 years but i recall home lines being 50 - 1 and business 20 - 1 , thats my conclusion but i would very much like someone on here to jump in and put me right in terms of my assumptions. ( i am very aware there are many factors that could influence my connection speed )
I dont think 1MB is acceptable even during peak times , esp when my firend also based in Dingwall has recently moved from BT to TalkTalk and is getting 16MB during peak times.
I would say i am around 1 / 1.5 miles from major exhange in Dingwall but i have been told there are many sub-exchanges so perhaps i am being routed through them hence my problem.
anyways i'll stop going on now and wait for someone to repsond.
Kind Regards
Peter

Welcome to this customer to customer forum.
To enable forum members to help you, could you please read the web page that is shown below, which asks you to do a few checks first, and has some helpful hints.
When you have done that, please follow the instructions at the end, and post the results here, so members can offer advice. Thank you.
Speed and disconnections
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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