Agent Assignment - if no agent found

Hi,
I have created a dialog work item. i have done agent assignment with position id.
My problem is if position id is not having users( in some cases) then the workitem will go to whom? , how can i resolve this .
Thanks & Regards
Sankar.

Hi Sankar,
The work item is sent to the position, so If the position is empty then it will go to no one (well... that's what happens on 4.6C - unfortunately, no warnings or errors are produced to indicate this work item is without an agent).
Note: If the "Position" doesn't Exist on the runtime environment - then your Workflow Will go into Error when "establishing the agent".
However... run tx. SWI2_ADM1 to get a list of "Work Items Without Agents" and... Your Work item is there... And you can reserve the work item and forward it to an agent
To resolve this:
Check your "Agent Assignment" on that dialog task...
You can specify the "Possible Agents", so that the work item will be sent to the "Position" and all "Possible Agents" (not 100% ideal - but will ensure that an Agent is found). Make sure it's Not a General Task to do this.
Alternatives:
You might want to reconsider applying a "position" directly to a task in the workflow. Instead, try using "Roles" - it gives you more flexibility in runtime.
Hope it helps.
Tom

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Agent Assignment in PFTC vs SWDD

Can someone explain the difference between maintaining the Agent assignment in PFTC (Additional Data -> Agent Assignment->Maintain->Crate Agent asignment) vs assignning Agents to the task in SWDD.
My undertanding is that PFTC agent assignment is the Possible agents and SWDD is the actual agents. Is this correct?
Regds
Thiru

Hi Thiru,
Agents assignment in PFTC is the possible agents and that in SWDD is Responsible agents. The actual agents would be the intersection of Possible and Responsible agents.
Eg:
A, B & G Reponsible for Company Code DE10
C & D Reponsible for Company Code DE20
E & F Reponsible for Company Code DE30
A, B, C, D, E, F (G is not maintained for instance) are possible agents I maintain for the task as we might use this task for any company code.
For a workflow instance related to company code DE10, I would maintain A, B & G as the responsible agents as they are the only who are supposed to work for DE10.
Now the actual agents who can execute the task would be only A & B.
G is not one of it because Though G is a reponsibel agent, He is not in the possible agents list.
Hope this helps !!!!
Regards,
Simin Raveendran.

Workflow Agent Assignment

Hi,
Can someone give me some direction on where in SPRO de we configure agent assignment. Thanks in advance
Ibou

this is a master data assignment and not in IMG
see the example given below for reference:
1) use TCODE WEDI
2) Go to Control - inbound process code
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4) Double click on this
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Agent Determination: Responsibilities - No objects found Message no. 5A244

I'm trying to create a responsibility with Object abbr. MATKL_001, but when I enter I get error message as in subject line.

Thanks Susan for your reply
The transaction is PFAC_CHG - Change Rules for Agent Assignment. Within tab "Responsibilities" I'm trying to "Create" a responsibility but then get error No objects found Message no. 5A244 when I enter Object abbr. "MATKL_001". I'm just not sure where this ties up?
The Object Abbreviation "Contains an abbreviation of up to 12 characters. The abbreviation represents, or identifies, a specific object (for example, an organizational unit). Objects may also be identified by the object ID." I'm trying to add a rule with responsibilities for Material Group, but I'm not sure how this all ties up. Do I have to create for instance an HRP1000 object entry for object type Material Group before performing this step? And how to do this? Also, which object type should be used?
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Agent Assignment for tasks

Hi,
i have created a ECM WF.
Now i wanna do d "Agent Assignment"
Requrement is if User A checks the ECR then User B shud approve it.
If user X checks the ECR then User Y shud approve it and so on.
Thus my requirement is Hierarchy based i.e. depending on the departments hierarchy.
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Rgds & Thanks

Hi,
If your requirement is in such a way that....
for user X .... user Y is the approver
for user A..... user B is the approver,
then you can use the concept of Rule with responsibilities where in which you can find the approver based on a particular condition. The documentation to create the same can be found from the link below from help.sap.com
http://help.sap.com/saphelp_470/helpdata/EN/ef/3dc9469bbe11d189470000e8216659/content.htm
Hope this will help.
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RFQ Workflow: Agent assignment

Dear All,
We are working on the Release RFQ workflow.
Per my understanding, the IMG settings determine the users/OUs who should be receiving mails
to release the RFQ. This multilevel approval is in place.
Now, I have created an RFQ, this triggered the workflow, but there is an error in the release activity.
The error says "Purchase reqn number is not found".
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of the workflow? Why does the error abt purchase reqn appear?
Does it look if the RFQ is created w.r.t Purchase reqn?
As this is both MM/workflow related doubt, Iam posting it in both the forums
Please help me.
Thanks,
nsp.

Thanks for your response.
These steps are already taken care of.
Now, what I have done is, I have created an RFQ with reference to a purchase requisition. In SWEL, I see workflow WS20000080 triggered. But I get an error saying "Element purchase order is not available in the container. Error in resolution of rule 'AC20000030' for step. Agent determination failed"
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Agent assignment to release code

Hi All,
please tell me where can i assign agent to release code so that the position of approver is maintained under processor.
we use pr release strategy process.
thanks

Hi
thanks for answering. ac tually the problem i am facing is related workflow error for agent assignment.
error: agent determination for step "0000000004" failed
workflow WS20000077 no. 0000057057045 activity 0000000004 role AC20000026. no agents found.
please help.
there are 5 release strategy levels for PR in clients system.
5 release codes C1 c2 c3 c4 c5
c1 c2 c3 c4 are assigned as 9
c5 as 1
please help
thanks
Tarun

The SMD Agent 'HOSTNAME hasn't been found!

Dear,
I have already upgrade the Solution Manager 7.0 EHP1 . I have a problem with my SMD error The SMD Agent 'BASAPI02' hasn't been found!
I want to setup E2E Root Cause Analysis for ERP 6.0 Stack Java system.
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In the Agent Administration ( DIagnostics Administration -> Managed SYstem -> Agent Administration) found that the agent is online.
does anyone know why this happens and how to resolve
Thanks in advance,
Antonio

Hello Antonio
The agent name registration or agent registration on it's own depends on the version of your diagnostics agent.
From diagnostics agent 7.20 and higher if you have installed it using default connection setting in sapinst then you don't need to seperately register the diagnostics agent in the agent candidate management.
Once the agent is known you should see it in the agent administration list. If you don't see the agent in the agent administration list it would mean it is not yet known and you have to go through the agent candidate management first.
The server name assignment is normally done through the managed system setup. After selecting your SAP system to be configured and pushing the setup button you get a screen in which you have to fill in the hostname, user+pass and so on at the left side bar. On the right side you should see one or more lines that represent your SAP system.
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Extended Notification not working for Dialog Task with agent assignment

Hi Friends,
I have an issue where I have a user decision step and a sub workflow contains a dialog task with agent assignment.
Extended notification is configured properly and is working properly for user decision step but its not working for the dialog task created as an activity.
Batch jobs are configured to run report SWN_SELSEN.
I was checking SDN and found this discussion handy :
http://help.sap.com/saphelp_nw73ehp1/helpdata/en/4f/3bed495cc018c8e10000000a42189e/content.htm
One thing that wonders me is that notifications show up in SOST 4-5 seconds before the user decision step starts execution.
See screenshot from SOST and WF log.
SOST log :
2 questions here: Why is notification not being sent for Dialog task?
Why is user decision notification being sent that early even before the User decision task starts execution?
Please provide your valuable inputs.
Regards,
Sandip

An activity step with agents is supported by the extended notifications if it is a decision task or not, I have used it many times and it works well just no approval/rejection links if it's not a decision task.
From your screenshot you can see that a mail has been created and is found in SOST, usually this cases are problems with the mail server or connection to it, check the mail settings in the SMTP node in transaction SCOT, also check with mail server team if there is a block to/from the SAP server.

Changes in Customizing for agent assignment do not transport well

Hi,
We have made changes in some tasks regarding agent assignment (we select the option 'General Task' in the Attributes button). This generates a Customizing request.
After releasing these 2 requests (Customizing and Workbench), we transport them from Development to Test. But when checking the new workflow in Test, the Customizing modifications regarding agent assignment do not occur.
We have tried the two possible sequences of transporting the requests: first Customizing and then Workbench, then the other way, with same results.
Is there any specific order that should be followed to correctly transport Customizing and Workbench requests?
I appreciate your help!
Regards,
Ivson

Thanks a lot,
Our wf doesn´t use organizational structure, but checking the transport logs as you suggested (that´s what I should've done first!), has shown an error of type 12 in the last Customizing requests we have sent.
The log error's header says
'Method execution 08.09.2006 16:01:39 (12) Canceled',
Going to the details,
'Execution of programs after import (XPRA)'
'Ended with return code: ===> 12 <==='
There is also one Workbench request with the same type of error.
All clues are welcome,
Best regards,
Ivson

In a Real time project what would be the agent assignment attribute setting

Dear Experts,
I have never worked on a workflow project. I have been only practising workflow on a IDES system. I would like to know in a real live production system what settings do we use when we define the agent assignment at the task level? Do we set the attribute as GENERAL TASK always?
To be more specific as in the task attributes we have many options like
GENERAL TASK
GENERAL FORWARDING ALLOWED,
GENERAL FORWARDING NOT ALLOWED AND
FORWARDING NOT ALLOWED.
From the first three options which is most generally used in a real time projects?
AND
is it necessary to always set the attribute as GENERAL TASK before transporting the workflow definition to other systems from the development system?
appreciate your help on the same.
cheers
chky

Hello Learner,
It depends on the requirement, but in most of the cases we assign the task as general task.
To have some more information on the various attributes,
·        General task
If you define a task as a general task, all users can execute the task. This is useful if the task is used in a workflow and you only want to define the recipients in the step definition. A recipient can forward associated work items to all users.
Work items whose tasks are defined as general tasks and for which no responsible agents or default rules are defined are offered to all users of the SAP System for execution in their Business Workplaces.
·        General forwarding allowed
A work item that represents a task with this property can be forwarded by one of its recipients to all users, even if they are not possible agents of the task.
·        General forwarding not allowed
A work item that represents a task with this property can be forwarded by one of its recipients only to the possible agents of the task.
·        Forwarding not allowed
A work item that represents a task with this property cannot be forwarded by one of its recipients.
Hope this will help.
Regards,
Sam

Agent Assignment Doesn't work For Some Users

Hi all,
In OOCU_RESP there are four agents in a responsibility. But only one (say A) of the four gets tasks in Inbox. The other three (say B, C, D) get nothing.
I removed A from the responsibility and B, C, D still get nothing. In SWIA the log shows no agent assigned. But in SWI2_DIAG there is no error info.
In OOCU_RESP, Simulate rule resolution, i can get all 4 agents assigned.
I feel like there is something wrong with B, C, D's SAP account settings. But I have no clue what it can be. Advise please!

Hi Dayong
Please check the Agent Assignment settings of the task used for sending the WI to the users. Is the task set to General task or specific agents are listed there?
PFTC->Supply the Task-> Additional Data -> Agent Assignment
Also, check if these agents are listed in Excluded agents in the Workflow Step.
regards,
Modak

Fork issue: Agent assignment is not happening in 1 branch but working for t

Hi,
I have a fork with 3 branches.
Agent assisgnment is happening in 1 branch but not happening in the other 2 branches.
The branch of fork that works has all the agents in an internal table.I created a 'multiline container element' and assigned the agent to this element in the next step.This is happening in a loop, until all the agents in the internal table are sent a workitem.This is working fine.
The branch of fork that doesn't work has a single agent.I determine the agent in a step before fork. The step immediately after fork must be assigned the agent - as an expression.
For testing purpose, i assigned a 'User' instead of an Expression , yet in the log, i get 'No Agent'. What should i do?
Could you please help in resolving this issue?
Regards,
Monica.

Hi Monica,
check my answer here:
Agents are not getting assigned properly
Plus could you please stop creating new threads in this forum with the same problem?
Kind regards, Rob dielemans

Agent Assignment Missing

Hi Experts,
I have created a custom workflow which has a user decision step. We have used a rule for agent assignment and we have also maintained General task: can be edited by all users. We have implemented deadline monitoring for this step.
When we moved this workflow to QA, agent assignment (General task: can be edited by all users) was not transported.
Now when we executed the workflow, agent was not determined, but still deadline emails were triggered.
Is this correct ? Shouldnt the workflow go into an Error state as no agent was determined ?
Note: I know that we can transport agent assignment using RE_RHMOVE30.
Thanks.

Requested start states , when the workitem must be sent to user's inbox, In Simple, it mentions after how much interval of time the workitem will in the user's inbox
In your case after 3 Mins of.... (check it) the workitem will be in the user's inbox,
and coming to Latest End , it is a grace period to user to act on the workitems, if user does not act on the workitem then this deadline is reached, in your case teh suer has give one day , if he does not act on the workitem with in one day the deadline is reached.

Unable to delete agent assignment from Standard Task 8267 DECISION

Hi All
In transaction PFTC_CHG I'm trying to Delete Agent Assignment (Shift + F2), the screen simply refreshes and the action is not performed - the user is not deleted from the Demo Workflows parent folder? I'm not sure how to change or remove this entry? Authorisations check out fine.
Regards,
Adrian

Hi ,
Go through below links ..i am sure you will find something helpful.
How to delete agents
remove assigned agents
Regards,
Himanshu Joshi

Agent Assignment - if no agent found

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