AGENT RESYNC

Hello everyone
Environment:
Production Environment
RHEL5.5
Oracle 11gR2
RAC 4 instances
No ASM Instance
Last monday we had a unexpected shutdown event in a node of our RAC servers. After recovering the node and restablishing the environment we noticed that EM doesn't show the node as an live instance saying that the listener should be syncronized. Since I'm new to RAC instances I'd like to ask how I do sync or resync in the instance so that it can be seen by the EM. When checking the status of that instance everything seems to be ok. I've found a note that says that "unblocking" the agent would force the listener on.
Any help would be greatly appreciated.
thanks in advance
Mr.Daemon
Edited by: user10441556 on 13/03/2012 12:32
Edited by: user10441556 on 13/03/2012 12:40

Make sure the agent is up and running. Set your PATH to point ot the Agent's HOME/bin, unset the ORACLE_SID and ORACLE_HOME, and try emctl stop/start agent
As Dan says, this might be a case of reinstalling the agent. I'd open a Support ticket first and get them to help, because dropping and reinstalling an agent is painful. (See http://docs.oracle.com - look for Grid Control, take the appropriate version, specifically look at the Advanced Installation manual.)

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Oracle Enterprise Manager 10g Release 5 Grid Control 10.2.0.5.0.
Copyright (c) 1996, 2009 Oracle Corporation. All rights reserved.
Agent Version : 10.2.0.5.0
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Thanks mnazim,
I run agentca -f from agent home on target machine (i run this as root, is it ok?). It seems it worked ok:
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Stopping the agent using /oracle/agent10g/bin/emctl stop agent
Oracle Enterprise Manager 10g Release 5 Grid Control 10.2.0.5.0.
Copyright (c) 1996, 2009 Oracle Corporation. All rights reserved.
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Perform - mode finished for action: Configure
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Sorry, I am a newbie, I didnt get your 'and paste the targets.xml'.
1. Where should I find that 'targets.xml' file?
2. What exactly should I do with that? Paste content of that .xml here in thread?
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</Targets>
What's next to do?
Regards,
Nikolajus
Edited by: Nikolajus on Jan 21, 2010 3:23 AM
Edited by: Nikolajus on Jan 21, 2010 3:26 AM

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resyncState: IN executeCommand
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CAUSE
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$ping <agenthostname.domain>
$nslookup <agenthostname.domain>
$nslookup <ipadress_returned_by_previous_command>
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====
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====
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Is this a RAC database?
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Oracle Enterprise Manager 10g Release 5 Grid Control 10.2.0.5.0.
Copyright (c) 1996, 2009 Oracle Corporation. All rights reserved.
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Oracle Enterprise Manager 12c Cloud Control 12.1.0.1.0
Copyright (c) 1996, 2012 Oracle Corporation. All rights reserved.
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Below is part of the logfile ($OMS_HOME/sysman/log) which I think indicates the root cause.
2013-02-21 10:51:17,461 [[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR gcloader.Receiver
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Content type : AGENT
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Error Msg : Discovery is applicable for this plug-in but has not been provided in the input] from agent:https://dwbi-durl-oel.
gso.lab.emc.com:3872/emd/main/ does not match with repository
2013-02-21 10:51:17,761 [[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR gcloader.Receiver
logp.251 - Agent:https://dwbi-durl-oel.gso.lab.emc.com:3872/emd/main/ was blocked due to plugin match between repository and ag
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p.251 - [EM-03554] The plugin, [ The plug-in is emc.oem.star
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Version on agent : 12.1.0.6.0
Content type : AGENT
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Error Msg : Discovery is applicable for this plug-in but has not been provided in the input] from agent https://dwbi-durl-oel.
gso.lab.emc.com:3872/emd/main/ does not match with repository. Agent was blocked due to this match
java.lang.Exception: The plugin, [ The plug-in is emc.oem.star
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Version on agent : 12.1.0.6.0
Content type : AGENT
Error code : MISSING_DISCOVERY_INPUT_WHEN_APPLICABLE
Error Msg : Discovery is applicable for this plug-in but has not been provided in the input] from agent:https://dwbi-durl-oel.
gso.lab.emc.com:3872/emd/main/ does not match with repository
        at oracle.sysman.core.pbs.gcloader.Receiver.doGet(Receiver.java:932)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
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EMC Storage Array Plug-In                                                                           12.1.0.6.0
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EMC Storage Array Plug-In                                                                           12.1.0.5.0
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Pre-requisites check failed
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Oracle Enterprise Manager Cloud Control 12c Release 2
Copyright (c) 1996, 2012 Oracle Corporation. All rights reserved.
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Thanks,
Ed

Just got some more log messages from $OMS_HOME/sysman/log.
It says to start the master Agent there isn't any documentation on that?
2013-02-21 18:42:00,028 [EMUI_18_41_59_/console/cli] ERROR agent.EMPluginAgentDeploymentHelper logp.251 - Plugin deployment on Agent https://dwbi-durl-oel.gso.lab.emc.com:3872/emd/main/ cannot proceed because Master Agent https://dwbi-durl-oel.gso.lab.emc.com:3872/emd/main/ is down. Start the master Agent and retry plugin deployment
2013-02-21 18:42:00,095 [EMUI_18_41_59_/console/cli] ERROR agent.EMPluginAgentDeploymentHelper logp.251 - Plugin deployment on Agent https://dwbi-durl-oel.gso.lab.emc.com:3872/emd/main/ cannot proceed because Master Agent https://dwbi-durl-oel.gso.lab.emc.com:3872/emd/main/ is down. Start the master Agent and retry plugin deployment
2013-02-21 18:49:59,778 [[STUCK] ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR agent.EMPluginAgentDeploymentHelper logp.251 - Plugin deployment on Agent https://dwbi-durl-oel.gso.lab.emc.com:3872/emd/main/ cannot proceed because Master Agent https://dwbi-durl-oel.gso.lab.emc.com:3872/emd/main/ is down. Start the master Agent and retry plugin deployment
2013-02-21 18:49:59,788 [[STUCK] ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)'] WARN resync.DiscoveryResyncCallback logp.251 - [On agent: https://dwbi-durl-oel.gso.lab.emc.com:3872/emd/main/ Plugin: oracle.sysman.oh failed with version: 12.1.0.2.0 Reason: Plugin deployment on Agent {0} cannot proceed because Master Agent {1} is down. Start the Master Agent and retry plugin deployment]
2013-02-21 18:49:59,879 [[STUCK] ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)'] WARN oms.TMRemoteClient logp.251 - invalid quiesce timeout (0) specified: using 86400 instead
2013-02-21 18:50:00,060 [[STUCK] ExecuteThread: '2' for queue: 'weblogic.kernel.Default (self-tuning)'] WARN resync.DiscoveryResyncCallback logp.251 - Problem discovery resynchronization : emd_guid and host_guid information missed for plug_id:oracle.sysman.ohThanks,
Ed

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BT Home Hub Manager - Information for Helpdesk Agents:
1. Product Name: HomeHub5
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Well, my line was very stable before this stupid resync night before last. My line is now very noisy. Lets hope DLM sorts it out, fast.
1. Product Name: HomeHub5
2. Serial number: +076286+1505012010
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5. VDSL uptime: 1 days, 12:00:58
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13. BT Wi-fi: Yes
14. 2.4GHz wireless network/SSID: BTHub5-F2GC
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16. 2.4GHz wireless security: WPA2 Only (Recommended)
17. 2.4GHz wireless channel: Automatic (Smart Wireless)
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19. 5GHz wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5GHz wireless security: WPA2 Only (Recommended)
21. 5GHz wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
23. MAC Address: 4c:09:d4:b4:2a:4e
24. Software variant: -
25. Boot loader: 0.5.0-BT (Tue Jun 17 18:52:56 2014)

UCCX Agent Team Change & CSD

UCCX 9.0(2)
Client is reporting issues where an agent changes team, but the supervisors continue to see the agent within their old team.
It appears in general that changes to a team's "assigned CSQ" nor to an agent's assigned team update in CSD. We've tried log out/login of CAD and CSD users, and Admin db resync, but nothing helps. Looking to avoid outage due to service restarts.
Assistance appreciated.
Brian

Cisco Supervisor Desktop pulls configuration information when it is first launched, this includes agents, teams, queue info, etc. Unfortunately CSD does not update this information during the course of its operation and requires closing and reloading the application to refresh this data.
HTH,
Tanner Ezell
www.ctilogic.com

Custom clearing agent payment issue

Dear experts
Purchase order was created and the material was received on port (imports).
custom clearing agent has cleared the goods.
now custom clearing agent needs his charges.
the inv from vendor with reference to PO is not received.
any solution to settle the custom clearing agent payments.
till the inv. from vendor not received custom agent payment is is pending.
what should be done to resolve this issue.

Hi,
Copy one of your freight condition types and create a new condition type as custom clearing charges, please ensure that condition category is Delivery charges (B). In calculation schema enter this condition type at the appropriate position. Now when creating the PO, enter this condition type put the value, then select this condition type and go to details, here you will have a field to enter the vendor code, there key in the vendor code of custom clearing agent.
Now in MIRO enter PO no. and choose layout for Planned delivery cost, you can now enter the value for your agent and pay him.
Note: Please use this to pay only for service charge for the agent, for payment of custom duty you should use the condition type for custom duty and key in the vendor code for the customs clearing office there so that its easy to differentiate between custom duty and the service charges charged by clearing agent.
Regards
Chandra Shekhar

AGENT RESYNC

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