Agent state changed to reserved but call is not ringing/landing for 30 seconds

Hi All,
we have IPCC 8.5, CVP 8.5, UCM 8.5, last few weeks we are facing
agents are facing intermittently, their state changed to reserved but call is not landing/ring for a while, and we have seen call is going to RONA in CVP logs.
We have cross checked the Device Target (4 CVP servers) its fine, Queue music is interruptable.
In Ingress/VXML gateway we have the dial-peer pointing to two subscribers with equal priority. Seems to be some call is not routing to agent phone (delay is there between voice gateway and ip phone) due to some reason. We dont use SIP proxy we use static routing to subscribers.
Please share your ideas.
with Regards,
Manivanna

In Ingress/VXML gateway we have the dial-peer pointing to two subscribers with equal priority.
The gateway should point to the Call Servers. The Call Servers should have static routes to the subscribers.
If the call is not getting to the agent even though they go into Reserved (the Call Router has selected them), ensure that the SIP trunks to the Call Servers and the agent phones are in compatible partitions/CSS. Examine the logs on the Call Server when the INVITE is sent to the agent phone. If the INVITE returns 404 (not found) or 503 (unavailable), then the setup is wrong.
Regards,
Geoff

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Agent state changed to reserved but call is not ringing/landing for 30 seconds

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