Air Extreme 6th Generation no internet connection

Just bought the 6th generation AirPort Extreme. Having difficulty setting it up. Cannot get a wifi connection. I checked with my ISP and after cycling my modem and the AirPort Extreme on and off several times, I am certain that the cable modem that I have is working. I have the airport utility app and have downloaded a firmware update for the AirPort Extreme, but that has not helped.
Any suggestions?

Power down the modem and leave it powered down for a long time, as much as a half hour or longer is sometimes required. While it is powered down, disconnect its coaxial cable. Literally unscrew it and leave it that way.
Connect the Extreme to your modem, leave them connected, and do not disconnect them from one another without powering down the modem again.
"Hard reset" the Extreme according to the instructions below. Connect the modem's coaxial cable, power it up and let it perform its startup sequence. This usually takes a moment or two.
Configure the Extreme using AirPort Utility. Once its configuration is complete, resolve any errors it may report, then click Update and allow a moment or two for it to complete its startup sequence.
In whatever wireless devices you are using, select the AirPort network you just created and supply its password.
If you still have trouble, contact AppleCare because you have done everything reasonable to get it to work.
To "hard reset" an AirPort Base Station: make sure it's powered up, then press and hold its tiny reset button and keep it depressed for five to ten seconds, long enough for its LED to flash amber rapidly. Release the reset button. Then, the LED will glow amber steadily for about a minute. Then, it will flash amber, slowly, about once every second or two, waiting for you to configure it with AirPort Utility.

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Help setting up using my airport extreme to share my internet connection

I want to use my built-in airport extreme to share my internet connection with my PS3. I have a verizon aircard and have read on the internet that this can be done (but not necessarily with airport). I turned on internet sharing with airport and my ps3 reads my connection and obtains my ip address, but then it says could not connect to internet due to DNS server error.
Could someone run me down the process step-by-step so I can see what I'm doing wrong? Thanks for your help.
P.S. I have a iMac running on leopard if that matters.

ll959reds, Welcome to the discussion area!
Unfortunately the Internet Sharing provided by OS X does not provide nearly the configuration possibilities as even a very inexpensive wireless router.
Also if the firewall is enabled on the iMac, it applies equally to all ports including the AirPort (wireless) connection to the PS3. Therefore the firewall will block many of the requests from the PS3. To solve this issues, you would either need to disable the iMac's firewall or configure the iMac's firewall to allow connections via the AirPort side.
A much simpler solution is to use a wireless router instead of your iMac to provide the connection for the PS3.

Just purchased Airport Extreme ac and lost internet connection 3X. Reset to factory settings and worked for 2 days then lost connection and remedied by unplugging power supply. Anyone else having problems?

Just purchased Airport Extreme ac and lost internet connection 3X in less than one week. Fisrt time, reset to factory settings and fixed problem. Has occurred 2 additional times and connection re-established by unplugging AP extreme. Anyone else having these problems? Do I have a bad router? Thanks.

I definitely think this is a Mavericks issue. My iMac running Mavericks is the ONLY system in the house that drops the network randomly while all other systems never lose the network. No idea how to resolve this, but here is the workaround I'm posting:
I've had the 'network drop' issue with my Airport Extreme for the last 2 months. It reconnects when I pull the ethernet cable and plug it back in. I've tried downgrading the AE firmware, resetting to factory, etc. Nothing worked. I finally threw in the towel and created a script that monitors my network connectivity and restarts my interface if it senses it has dropped:
#!/bin/ksh
while true
do
yup=`ping -c1 -t2 www.google.com|grep from`
if [[ -n $yup ]]
     then echo "Internet is connected!"
else
        ifconfig en0 down; ifconfig en0 up
        echo "Down at `date +%m%d%Y%H%M%S`">>./dropped.out
fi
sleep 5
clear
done
I know its a workaround, but its saving me the headache of constantly pulling my cable and putting it back in!
Good luck!
-Mike Gray

Airport Extreme 6th generation and Time Warner, Arris modem - no internet on mac

After installing a new Time Warner Arris modem we have encountered the following issues:
Light is green on the airport and everything appears normal
Wifi only works on iPhones, roku, and windows laptops.
Ethernet from airport extreme is also working (xbox one works fine).
Wifi internet does NOT work on Mac computers (we have two in the house both running Yosemite). The light on the airport is green and the macs can connect to wifi but cannot connect to the internet (DNS issue?).
The wifi on my mac yosemite laptop does work on my office wireless and anywhere else but home.
Backstory:
So a few months ago I purchased a brand new 6th generation Airport Extreme 802.11ac. It worked fine with our old generic Time Warner cable modem until we forced to upgrade to a new Arris modem/router combination this weekend to upgrade our internet speeds (I don't recall the model I can get this later). We told TWC that we did not need a router and would prefer to use the Apple router but they said it would work just as before by just plugging it into the ethernet port.
Initially we had network errors and I had to change from NAT to Bridge mode on the airport extreme and this worked for about a day. The next morning I could only get internet and wifi on my iPhone or a windows machine elsewhere in the house.
What I tried (none of these worked):
resetting the router and modem worked briefly but the problem repeated itself a few hours later or after connecting to a different wireless network.
deleting network config files (http://osxdaily.com/2014/10/25/fix-wi-fi-problems-os-x-yosemite/).
deleting the wireless network from saved networks and connecting again.
Again this is a problem with mac laptops ONLY. I have no machines running an older version of OS X so I can't test that easily (I can borrow one from a friend to rule that out). We have 2 Mac computers both running yosemite and both have the same problem. Every other wireless device in the house works like a charm. Any ideas?

(using a White, new Surfboard 6141 and Time Warner as provider)
This is a simple cable modem, that will deliver only one IP address to the AirPort Extreme.
My apple extreme in set in Bridge,(by default it is a 2007 model. Has never been a problem when I used Verizon.
Bridge Mode is not the correct setting for the AirPort Extreme. It needs to be in a Router Mode of DHCP and NAT.
Bridge Mode would have been the correct setting with a Verizon modem/router......but the SB6141 is not a router....it is a simple modem.
You can try to make the settings change to see if that will work, but in most cases when you are making a modem change on a network, it is recommended to first reset the AirPort Extreme back to factory default settings (to wipe older and possibly conflicting settings), and then configure the AirPort to work with the new modem.

MacBook Air + Time Capsule frequently dropping internet connection

I too have been having frequently dropped wireless connections between my MacBook Air (MBA) and my Time Capsule(TC). My TC is connected to a cable modem and I also have an Airport Extreme Base Station (AEBS) at a different part of my house which is used to extend my network connecting via ethernet to a PC running VISTA, and wirelessly to a printer and an older MacBook. I also connect wirelessly to my home network with two iPhones, a Squeezebox 3 with a server running on the PC. I have an Apple TV and a Squeezebox 2 connected to my TC via ethernet.
When my connection drops I will either see a Time Capsule disconnect message or if I am surfing the web, the browser just hangs. The wireless ICON strength is still pegged a the max level. None of my other devices (wireless or ethernet) connected to the TC or the other AEBS seem to drop their internet connections. I can re-establish the connection on my MBA by either turning off my MBA's Airport wireless and then turning it back on or by running the network diagnostics. The latter method usually shows green lights for all but the "Internet" and the "Server" which will have yellow lights. Usually when I select my wireless network and press continue, it will prompt for my WPA2 password which I have to reenter even though I always check the box for it to remember the password in the keychain.
After reading the various discussions on disconnect problems and trying the various "solutions" I was still having the disconnect problem.
Last night, I decided to turn off my Time Capsule and was then able to maintain an internet connection for considerably longer than before. Perhaps it was one of the other "solutions" that caused that. After turning my TC back on, the disconnect problem reoccurred within about 5 minutes.
Next, I did my too frequent Time Capsule remedy which was to disconnect the power and then reconnect the power. (Seems like some of these devices (APPLE TV included) could use power switches.) I then deleted the .sparsebundle backup file on the Time Capsule. I was then able to restart Time Capsule backup and things have been running uninterrupted for over 12 hours...still backing up (20GB in 12 hours? Doesn't seem very fast!). I can report back later if this actually "fixes" my disconnect problems in the future. I am dubious that it will.
I have several questions about the MBA and the TC/Time Machine backup operation.
1.) I often forget about the TC when I close the lid on my MBA and haul it off to work. At work (connecting via ethernet), I will eventually get a TC disconnect error. But I am wondering if there are points in the backup process where a random disconnect will cause some sort of TC corruption. What is the recommended way of handling this? Should I always stop the Time Machine backup before turning off my MBA? (A nuisance if so!)
2.) What is happening when the TC backup operation stops functioning and hangs up the MBA's internet connection? (I see lots of messages logged in the system log when this happens; but, of course, I don't have much of a clue of which ones are normal and which are not normal. I could send a copy of the logs when it happens next (I am assuming it will).
Also one other anecdote. A few months back, I had taken another AEBS to my work to use during a training conference. My MBA kept dropping its connection while the other PC laptops in the room maintained their connections...(very embarrassing!). Maybe one of the other "solutions" would have fixed the problem or maybe if I had just turned off my Time Machine backup it would not have disconnected. I will repeat that exercise when I get a chance now that I have some things to try.
It seems pretty clear to me from my own experiences and the discussion reports of others that the disconnect problem lies in the MBA's wireless internet connection software or the configuration of it. It seems like it is having difficulty recovering from various wireless connection "mishaps".

Folks, I was having a very similar problem for the last 6 months. My connection was fine until June 2008, after which my Macbook and my Time Capsule would constantly conflict. If I rebooted or reset the TC, or the MB, things would be fine for a few minutes or sometimes a few hours and the problem would recur soon thereafter. About a month ago, I had to do a clean reinstall and the problem vanished for about 5 days, after which it reappeared. My MB never had a problem at work, or at someone else's home or with other routers, only with TC. Apple sent me a new TC, then they replaced my Airport card but the situation did not change ... UNTIL ABOUT AN HOUR AGO.
An hour ago, I called Apple for the nth time in the last 6 months, and the rep heard me out (just like the previous n-1 reps). He then asked me to to System Preferences --> Accounts --> Login Items and asked if Real Player Downloader showed up in my list. Indeed it did. He asked me to remove it, and told me that Apple had just figured out that the Real Player downloader was recently found to be causing a drop in the connection between Macbooks and the TC (as well Airport Express).
The problem I've been having baffled everyone. All the previous reps, the guys at the Genius Bars, nobody had a clue. Joe (the rep I spoke with this morning) seemed very confident that the removal of the Real Player Downloader from the list of login items would resolve the problem. So far, so good. My connection seems solid (its only been an hour, but earlier it would drop after 5 minutes of use).
I hope my problem that (literally!) used up hundreds of hours of my time has been finally resolved. I hope this solution will work for at least some of you as well. What gives me hope is that this solution is logically consistent with the history of my problems. I probably first downloaded Real Player in June 2008. And when I did a clean install, I remember downloading Real Player a few days after the reinstall. So I'm pretty hopeful that my issue has been finally resolved.
Shame on Real Player for putting out a defective piece of software. And thank you Joe!

Airport Extreme Flashing Amber - but internet connection is OK

I have the current generation of Airport Extreme, which has been working just fine, until tonight. It started flashing amber. My internet connection is OK, and in fact my desktop is connected to the internet thru the Airport Extreme via ethernet cable, so that pathway works (which rules out faulty cable between Airport and modem). But the amber light keeps flashing, and none of my devices that connect via WiFi can connect to the internet (to be clear, they can see my base station, but they cannot connect to the internet. The only device that can connect is my desktop, which again is connected to the base station via ethernet cable). I've done multiple power-cycles, and a hard re-set of the base station, same result. In Airport Utility, the error is "Your Apple Wi-Fi base station does not have a valid IP address", but assuming that this is the correct error (which I am doubting, since I am connected to the internet), there is no way for me to address it.
I have two Airport Express's on this network - needless to say, they are also showing up as problems in Airport Utility since their base station is amber.
BTW - I am running OSX 10.6.8 - OK, I'm a dinosaur. But just in case that was the problem, I tried to address this with the current Airport Utility from my iOS 7 iPad, but still no luck.
Any advice?

Thanks, landrefl. Airport Utility IS telling me that there is an error, and the error is ""Your Apple Wi-Fi base station does not have a valid IP address". But that's my problem - I'm writing this now because I am connected to the internet, through the wired connection thru my Airport Extreme. So, although it is telling me what it thinks is the problem (""Your Apple Wi-Fi base station does not have a valid IP address"), that a) seems to be incorrect, and b) I don't know how I can change or correct it anyway.

Just set up my airport extreme but have no internet connection? What do I do

Just set up airport extreme on my IMac but have no internet connection. What do i do?

I would suggest that you try a complete power recycle of your networking hardware. Please check out the following AirPort User Tip for details. Please post back your results.

Airport Extreme keeps dropping the internet connection to my mac

Hi, for a while now my airport extreme has been dropping my internet connection to all my mac computers. Its just the internet that drops i still have connection to the airport because i have a external HD hooked up to it and i can still access it when the internet drops. I dont think it has anything to do with my macbook because i have taken it friends places that have a wireless router and it never drops there. The airport usually drops when im on youtube watching videos. It always seems to drop when the video is less then half way done loading. I would extremely appreciate the help. Thank you for your time.

My problem is gone!!!!! I found what my problem was! So... after many days of being frustrated with the dropping. I phoned apple. They said it might be the service provider. Ok, well Apple said that some internet service providers don't like it when people use wireless routers. Because of people stealing internet and such. And since there is a lot of computers running off of my wireless router there are a lot of IP addresses connected to the internet opposed to just one set if you were connected to one computer by ethernet. So after my chat with apple, I phoned my internet service provider, Tbaytel. I told them that i have been losing internet connection for 5 months, and i would like it they would tell me what's going on. I told this guy what apple told me about the IP addresses always changing and he started to laugh at me and he told me that they don't know what there talking about.. After they told me to do the stupid shut everything off... now turn it back on.... is that light flashing?? Ok... now plug in the router.... All ******** basically. So after this guy being all confident telling me what to do and thinking that the problem will be gone, we wait 5 min and the internet drops again. So i tell him. There was a long pause....Ok ill try and do a reboot of the connection. He does this reboot thing and i have connection again. It doesn't drop. 3 hours later it drops again... So the problem came from the internet service provider, which was not a very good one. 2 months ago we swithed to SHAW and guess what? We haven't dropped yet!

AirPort Extreme amber blinking - error: "Internet Connection"

Hi all,
Just purchased the AEBS last night. I have a somewhat "interesting" setup with my network.
1) My home is prewired with LAN and I'm using a wired (only) Linksys router for this. The reason for this system is in the laundry room and I'm not putting the AP in the laundry room - I can't have a printer there! Also in the laundry room is the cable modem, which feeds into the wired lynksys router.
2) Connected to this wired router, in the office, is the Airport Extreme. I'm using it as a wireless "bridge" - just there to make Wifi (and share my printer).
Here's the issue:
My AirPort works perfectly. I get a connection, I can browse all the other devices on the network, the printer prints perfectly, etc.
EXCEPT : the amber light is blinking and in the AirPort software (Mac) says that there is an error with the "Internet Connection". It tells me that:
"Your base station does not have a valid IP address. Please make sure your base station is connected to your broadband modem or local area network (it is), verify, etc..."
There is one true statement in the description above from the AirPort. It does not seem to have a valid IP address. When I type in Safari 192.168.1.107 - the IP address listed on the main configuration pane, it never finds the page and gives me a "page not found" error.
Moreover, I have an NAS attached to the AirPort which I can access - through the browser interface - perfectly. This NAS is a true NAS - meaning it doesn't connect through a USB port but through a network cable.
Lastly, before you reply with suggestions - thanks so much for that by the way, know that I can't change my network set-up physically - everything needs to stay where it is as of now.
Thanks to all,
Al

Thanks for the response once again! I'm sorry that I wasn't clear in the beginning as I could have been, but here's the deal: I know there are a mutlitude of ways to set up (any) network but mine needs to stay exactly the way it is (physically - in terms of where each router/station is located).
The reason for this, and also the reason why I can't use your suggestion, is the following: if I move the Linksys to the den (from the laundry room), I will have Wifi, but then I lose my ability to have the pre-wired home (with Gigabit) wiring. This is because the den (as does every other room in the house) only has the "output" on wall and no "input" jacks thus I can receive the WAN signals, but can't redistribute them back all over the home (for my wired devices). My laundry room is the home's "hub" where all the wiring comes into and only from here am I able to send out my wired signals to every room in the home.
I can't get rid of my wired connection since I need Gigabit speed.
So now it's back to square one: the AirPort is still blinking amber but is in bridge mode, telling me that it has no "IP address".

Airport Extreme Cannot see Live Internet Connection from Cable Modem

Hi,
When I run a cable directly from my cable modem to my MacBook everything works fine. In fact, that is how I am connected to the Internet right now.
However, when I run the same cable into my Airport Extreme (AE) and then connect my MacBook to the AE (wired or wireless), the AE reports a problem connecting to the Internet. This is a new situation as everything has been working fine for months. I have changed nothing in this set-up for it to stop working.
I can only assume the at the AE is broken: the Internet connection is live, it was working fine for months and then stopped working. Is there anything I should try before I throw the AE in the garbage?
Thanks in advance.

Welcome to the discussions!
It appears as if you may not be aware that cable modems must be completely reset whenever the device that they are connected to changes. The reason for this is that the cable modem "remembers" the device that it has been connected to. In your case, it's "remembering" your computer and looking for it when you plug it in to the AirPort Extreme.
You need to make your modem "forget" your computer. Here's how:
o Push the reset button on the modem if there is one on your modem
o Power the modem down immediately after you push the reset button
o Pull the battery in the modem if it's easily accessible
o Leave the modem powered down at least 20-30 minutes (Some ISPs take longer)
Power down the rest of your network as well.
After the power down period, start the modem first and let it run 3-4 minutes by itself
Then start the Airport Extreme (you may need to "hard reset" the device again to start over on the configuration) and let it run a few moments
Then start your computers one at a time
Please post back on your progress. Remember, if you need to connect your computer directly to the modem again, you must reset the modem again because it will "remember" the AirPort Extreme if you have reset it correctly.

Will cables CAT6a (Shielded Twisted Pair) work (will the grounding work?) with Airport Extreme (5th and 6th generation) ? I can see a little metal edges on the Airport Extreme 6th generation, is that the grounding for STP CAT6a cables?

I recently had to change the cabling for my house and since I would have to buy all new, I used CAT6a cables, and I noticed that they are all Shielded Twisted Pair (STP), which meand that they have an extra layer of protection against interferences. The RJ45 Connectors are all made of metal on these cables.
The main router in my house will be a 6th generation Ariport Extreme, and I noticed that on the Airport Connectors, there are to metal edges on the RJ45 female. Is that the groudinging for the STP cables? I noticed the same metal edges on the Airport Extreme 5th generation.
Thank you,

Yes, but the power cable on the AE has no gnd pin so there is no actual grounding.. cables should only be grounded at one end anyway.. but the metal tabs are linked to the metal frame of the AE or TC..
At least in all the models up to AC .. it is still out of my reach cost wise. As I would have to pull it apart and plug my meter in there.. still they will eventually start coming in for repair.

Time capsule 1st generation loosing Internet connection

I have a time capsule 1st generation on my iMac. Since I updated to Lion, my time capsule started to flash orange every hour or so… it's extremely annoying and I really have NO idea what to do.
Here's some specs and configuration for my network
Firmware: 7.5.2 (75200.14)
Wireless Security: WAP2 Personal
Allow this network to be extended CHECKED
Channel: Automatic
Radio Mode: 802.11n only (2.4GHz) - I tried on 5GHz only and I had the same problem.
Multicast Rate: 6Mbps
WPA Group Key Timeout: 1 hour - I tried 1 day, 10 days, X months, doesn't matter, problem still here
Create a closed network - UNCHECKED - Because the mac mini keeps on "forgetting" the network and it ***** to remember such a long password so I decided not to hide it anymore
Since the time capsule is pretty close to my computer, I use an ethernet cable but everything else in the house is Wireless (iPhone, iPod Touch, iPad, Mac Mini, apple tv, Macbook Pro and Macbook)

I found out that if you are already in airport when the problem starts, it doesn't update the message but the light gets amber and you loose connection for more or less 15 seconds.
I got this issue again this morning, opened up airport and got 2 messages... then it went back online as if nothing happened. It's doing this every single hour.
Since I can't plugg on wifi only since I ALSO get the "No Hardware Installed" message in wifi, I have to be plug with the ethernet cable
Am I the only one starting to REALLY hate Lion or what? None of this was happening on Snow Leopard...

Why my brand-new macbook air getting so slow on internet connection?

My mba getting so slow all the sudden, it take me at least 20 sec to get on Google page. anybody can tell me what is wrong?

Have to say comparing this thread to many others that it isn't just the internet and wireless connection. I'm just about ready to throw my new Macbook in the garbage as this has been an ongoing issue since I bought it. And it's not the connectioon as anyone else coming in to our home is able to connect easily, Google TV runs just fine, the only device with issues is the MacBook. The hours I waste waiting for pages to load or trying to reconnect are numerous. Very dissappointed.
While this thread had a happy outcome, most of the others are like my situation where the problem doesn't get resolved. If the standard PCs and windows can work fine why doesn't a Mac. I feel duped and dumped twice as much money into a device that doesn't work as good as the less expensives laptops with Windows.
Frustrated

I have an airport extreme for my main internet connection, an express to listen to music on my home theatre, another express to extend the network upstairs, and one more express for my wireless printer. whats the best way to setup the express stations?

So basically I would like to know if its best to have them setup on "join a wireless network" or "extend a wireless network"
Obviously the one I use to extend the network is setup that way, the other 2 are set on "join a network"
is this the optimal configuration? or should I have them all on "extend a wireless network" ?

There is really no "best" setting here for the AirPort Express devices. If you need more wireless coverage in the area where an Express is located, then it makes sense to configure the Express to "extend" a wireless network.
If you already have good coverage in an area where an Express is located, then the "join" configuration makes sense.
I've yet to meet the first user who felt that he/she had too much wireless signal coverage in their home, but you never know.

Is there any simple way I can find out whether my router or my mac air is responsible for dropping internet connection constantly? Often when I do the network diagnostic, the wifi light is green, but isp internet and server are either amber or red.

This is driving me crazy. The router (it came with the apartment) is a Fritz!Box fon Wlan 7240. I would be willing to buy an new airport if that would fix it. But in this country (Germany) you probably can't give things back.

This is not an alternative to Susan Howard's diagnostic questions, only an atempt to collect more data about your situation.
Do you have the instruction manual for your router? I ask because at some point it might be a good idea to reset the router. Turning it off for about 15 seconds then turning it back on helps sometimes. The more basic procedure (this is with my router) is to push the reset. But that would mean you have to re-configure the router with password etc. from scratch.

Air Extreme 6th Generation no internet connection

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