Airport Extreme unit will not allow Windows devices to access WiFi

For the last 10 or so days, my Airport Extreme unit will not allow Windows based devices to access WiFi (ASUS laptop and Nokia Windows Phone). Our Apple devices have no issues (MacBook Pro, iPad, iPhone, iPod). Settings were not changed but there may have been a program update? Have tried resetting without success. Today I tried to bypass the problem by creating guest network access - my MacBook Pro can access the guest network, but again, the Windows-based devices can't log in.
Airport packaging stipulates that this product will service both Apple and PC products. I'm stumped and this is a bit of an issue as my wife's PC has been cut off from the Web as well as my Windows phone. This Airport unit is fairly recent having been bought August or September of last year - so a recent purchase, but to get Apple assistance it appears I'd need to purchase service ticket... (Am using Mountain Lion 10.8.4 and Extreme 5th Gen.)
Is there an easy solution?

No software updates available.
Found a Network Options checkbox which blocked IPv6 connections in Airport Utility. Unchecked it, that didn't change anything, so I've returned it to its original setting. But under Internet Options, Airport is set to allow IPv6 connections. Strange that this unit would have settings that appear to contradict each other.
There was an access control panel - but to grant control here, I'd need an Apple address which my Mac would have but which the Windows devices would not, so that setting couldn't be used to address this problem.
So, no solution to the issue that I can see.

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Do you have a cable modem?
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http://technet.microsoft.com/en-us/library/hh831373.aspx
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INFO FROM LINK:
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Airport Extreme unit will not allow Windows devices to access WiFi

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