AirPrint HP OfficeJet 6500A problem

I bought a new HP OfficeJet 6500A. Can print via AirPrint the very first day. Then, subsequently, can't no matter what I did or how I reset the config both the in iPad or HP printer. Downloaded the latest firmware in HP and later iOS in my iPad. What happen? Called Apple Care, they asked me to call HP. Called HP, the Indian helpdesk guy say he does not have an iPad, cannot check. Any help please?

Kenny-
If you double-click the Home button on the iPad, a row of recent Apps will line up along the bottom of the screen. Scroll across and look for the Print Queue. It is possible you have a print job hanging up the queue.
Fred

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Apple Airprint to HP Officejet 6500A Plus via Wired Connection to Router

Hi There,
So I've done a considerable amount of research into this across the internet and this forum and I'm still struggling to find a satisfactory solution.
I have an HP Officejet 6500A Plus connected by ethernet into my BT Homehub 3.
It is my understanding that even though this is a wired connection, as long as my iOS device (iPad 2 or iPhone 5) is connected to the same router, I should still be able to see this Officejet over through the airprint facility.
Unfortunately this is not the case. I only get the "No Airprint Printers Found" message on both devices. The only way I have managed to get my Mac Pro (Mavericks) to connect was to mannualy add using the IP address for the printer.
Can anyone give any guidance as to what I might be doing wrong? The printer is definitely connecting to the internet as I can print from my iOS devices using HP ePrint app for iOS.
Some might say well what is the problem, just use the HP app but this is not point. I believe if something has been implemented to make things easier then use it. I chose this printer specifically for this functionality so it's a little frustrating to find it so difficult to achieve the desired results.
Hope it's something straightforward and someone can help.
Thanks,
Steve
This question was solved.
View Solution.

Further to this request, and reading many more similar issues, I think I may resolved this.
I am not 100% sure but I have read some threads suggesting there are issues around BT's Homehub 3 and bonjour so this may be an issue.
I have tried the following over the past couple of days...
1) Completely reset my router (wiped all settings and started again) - No luck!
2) Tried changing from WPA2 to just WPA security - No luck!
3) Tried forwarding the bonjour ports to the printer - No luck!
4) Switched off router, printer and all iOS devices then powered back router, printer and then iOS devices - Printer appears on iOS devices but when print was selected, iOS device repeatedly returned Printer Not Connected error.
Finally, what seems to have done it (at least for now) was...
1) Unplugged ethernet from the Officejet and set it up as Wireless connection.
2) Powered down router, printer and all iOS devices then powered back up in the order stated earlier.
3) So far I have tried printing an email and a web page from my iOS devices and both have been sucessful.
Incidentally I had been struggling also to airplay from my iPhone and iPad until I started messing around with settings above and now this issue also seems to be resolved.
Due to variety of combinations (different printers, routers etc) people will have, it seems to be quite difficult to find a solution which addresses an individual problem however I hope some of my experimenting and findings might help others in some way.

Problems printing to HP officejet 6500A plus e-All-in-one printer e710n

Hi,
I am struggling to print to my " HP officejet 6500A plus e-All-in-one printer e710n". According to the setup network test (Wireless network test report), everything is successful (status "PASS" for all fields). I also checked that the IP configured is the same as the IP displayed on the printer when i push the wireless button (updated via "Update IP address").
I have a laptops as well as netbooks connected to the wireless network. All these devices could previously print, however now none of them can. When i run the diagnostics (both the standard trouble shooter, as well as the one from microsoft when clicking on the fixit option), no problems are detected. When checking the device manager, i can see no conflicts.
When i open the printer control panel and click on "Customize your printer" and then go to "Ports" and click on the "configure port" option, i get an error "An error occurred during port configuration. Operation could not be completed (error 0x0000007b).".
Please assist with any suggestions.

I was able to resolve the problem.
I reinstalled the printer on one of my other laptops (this might have cleared up an error on the printer). I think the true problem is related to the fact that we left the printer on, we've started switching it off when not in use. Even though it goes into sleep mode, it seems to cause problems over time if not switched off on the printer itself.
The basics i did was check the network connection, printed a status of the network connectivity (you can do that from your control panel on the printer). If the network looks good, then try leaving your printer off for an hour or so, if that doesn't work, try reinstalling the printer on your device and start switching it off after use. I know it sounds crazy, but that's what i've been doing and haven't had a problem since.
It was a strange problem, in some cases i wasn't able to see the printer from devices that previously could, when the devices that could see the printer tried to print, it would print okay for a few pages and then start printing garbage, followed by failing completely and cancelling the print. When this happened there would be an error on the device saying it cannot connect to the printer, even though it could at the start of print.

HP OfficeJet 6500A connection problem

I just bought an HP OfficeJet 6500A all in one. I connected it to my router with an Ethernet cable. Everything works fine on my main PC running on WIN XP SP3. I installed the HP software onto two laptops, one running on WIN XP SP3 and the other running on WIN7. I was able to connect the WIN7 laptop to the printer instantly but the WIN XP laptop keeps returning the "Unsuccessful network installation" message. The 6500A printer is found on the network. What should I be doing to get a connection?

If you reset your router and printer you will have to connect back to your SSID using your password. Have you verified it is connected to your router?
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Photoshop Elements 12 no longer see's my scanner. So I cannot scan my pictures, help. Windows 8.1 with HP Officejet 6500A Plus printer. Scanner works with other programs in my PC. Problem is PS12

So I cannot scan my pictures, help. Windows 8.1 with HP Officejet 6500A Plus printer. Scanner works with other programs in my PC. Problem is PS12

I bought the Officejet 6500A Plus about one month and have experienced the very same problem. I tried to remedy this problem following suggestions in a number of different posts (static IP, router, firewalls etc), all to no avail. Last week I called support. The support I received by the tech over several hours and different days for a week was very good. However none of his suggestions corrected the connection issue. After today's recommended fix failed, he advised HP is aware of this issue with the 6500 and other affected printers. He claimed HP was working on a firmware upgrade. He did not know when the update would be provided. The tech also claimed HP acknowledged this problem in a written announcement. He agreed to email the announcement to me. I haven't received it. This has been the only problem I've had with the 6500

HP 19-2014 All-in-One for installing problem to OfficeJet 6500a

I downloaded the printer driver provided by HP support team who gave me HP support URL and installed printer driver on my windows 8 new computer. When I installed the Office jet printer, I didn't have USB cable to connect. I used the RJ45 to connect and I had the trouble tip. That mean one end for the printer and the other end for the wireless router. I did. Another trouble tip shows "the HP software has been installed successfully. However the software on the computer was not able to completed the installagion of your printer on te network".

Hi chongsu,
Welcome to the HP Forums!
I understand that you are having a problem install your HP Officejet 6500a.
I have a couple questions for you:
1.) What Operating System are you using? Windows or Mac? What version?
2.) Can you make copies with the printer?
3.) What is your printer's Product/Model Number? To find your printer's Product/Model Number follow instructions in this link. Finding Your HP Product Model Number.
Hope to hear back, and have a great day!
RnRMusicMan
I work on behalf of HP
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Problem with the Officejet 6500A. WIA driver not recognized

I can't scan from my printer to my computer. I did a diagnostic and it failed on the WIA scan. On the printer it says it doesn't recognize the OCR or it lost a connection but I have it connected with a usb. Can I download a new driver for it or do I have to do a full factory restore? I looked online at forums where other people have the same problem and that was the only solution I found.
I have an HP Pavilion dv7 laptop and an OfficeJet 6500A. I would really appreciate a solution to this.

I have the HP 6500A Plus and a HP WINDOWS 7 laptop, and the scan function stopped working properly after a year, and I had the exact error messages you did. I could not scan to computer. It took me two days to find the solution. The WIA, or windows image acquisition wasn't running. Before you begin, if windows fax and scan is also disabled, go to control panel and click on PROGRAMS, then click TURN WINDOWS features on and off within Programs and Features. If windows fax and scan is working skip this step. Under PRINT & DOCUMENT SERVICES, make sure that two boxes are checked: INTERNET PRINTING CLIENT AND WINDOWS FAX AND SCAN.
Here is the sequence to activate WIA:
Click or press windows icon or start at lower left bottom:
In the search box type SERVICES, THEN ENTER. When the screen appears click on SERVICES (LOCAL) in the left column.. When this opens scroll down to WIA, it should be on AUTOMATIC AND RUNNING, and if possible start it. This is what I could not do, as I kept getting error message 1068. But I learned there are 2 other services that WIA needs to function properly. ALL THREE HAVE TO BE STARTED AND ON AUTOMATIC.
Scroll down to : REMOTE PROCEDURE CALL, THEN SHELL HARDWARE DETECTION, see if they are STARTED or on AUTOMATIC. When I activated the shell hardware detection I went back to WIA and it started, and I no longer got the error message. This last one is the one that solved the enigma, and the Scan to Computer worked immediately, as did windows fax and scan. Take your time as I did, as I am not a computer wizard, and it should solve the dilemma.

HP Officejet 6500A Plus e-All-in-One Printer - E710n wireless print and web app problem

We have an HP Officejet 6500A Plus e-all-in-one Printer - E710n and run Windows 7 on our laptop.
I have run the wirelss setup wizard and have successfully connected the printer to the router, and both the laptop and printer are on the same network and have identical SSID.
However, we can not send any prints the printer wirelessly. We have to hook it up to the USB to do so. We are also unable to access our web apps; pressing the app button on the printer control panel brings up the following:
"Connection error. The printer was unable to connect to the server. Check your internet connection and try again."
I have run through the suggested solutions under "A Network Connected Printer Cannot Access Print Apps, Web Services, or ePrint" in the customer care help centre which didn't work, although when I tried to enter the IP address under IPv4 into the browser address bar it timed out. I tried the HP Print and Scan Doctor, but it returns a result that suggests everything is fine.
I turned off the firewall and tried again with no luck.
I really am at a loss now. Diagnostics say it should work, but it doesn't. Help!

Disable Bitdefender altogeher and try again.
Also, see this: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02251103
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I am employed by HP

HP Officejet 6500A Plus

My HP Officejet 6500A Plus all in one printer recently stopped functioning and printing. First the Wireless network stopped working (Wireless Status Disconnected) and the Wireless Netwok Test Report advice was “contact HP support”. Then I started getting endless errors and flashing print screens with numerical references like 83C00009, 00729C98 etc. Any attempt to turn off the printer using the “off button” resulted in another error message. The following are examples of the stream of new error messages that appeared each time the “off button” was pressed: B0000A16; B03DA14A; B811DEB6; B8383184; B03E3B66; B83D99B8 etc. To finally “turn off” the printer it became necessary to disconnect the power. I have consulted the manual and queries on the HP site using the numerical references as search criteria, does not return any useful results / strategies. I found a video about how to do a partial “reset” (turn on using # + 3) but while this did allow me to access the print screen, it did not resolve anything and the numerical errors and flashing lights reappeared. I downloaded the HP diagnostic tools, but they came up with nothing – i.e. could not communicate with my printer. I read on some post that there may be a problem with the printer head, so I ran the Printer Status Report, but it seemed OK. Regardless I ran the clean the PrinterHead tool, and again this seemed OK, so I didn’t run the 2nd stage. My printer is out of warranty. It is 1.5 years old, but hasn’t been used that much. According to the Printer Status Report it has printed 1534 pages and scanned 290.
What can I do? Most of the "internet searches" suggest that if the printer is out of warranty the only option is landfill.

Thank you. Thesole reason I bought this printer was to use its wireless “Airprint” functionality to print from an iPad and when it worked it was a fabulous product. The start of these constant alphanumeric errors seemed to coincide with the wireless function ceasing to work (it went offline, HP Network Configuration Report – Network Status “Offline”, and Wireless status “Disconnected”). Maybe that was just a coincidence. Running the “Wireless Network Test Report” the recommendation is “Contact HP support***”. I.e. The Wireless is on (blue light good) PASS, but the Wireless Working status is FAIL.
I have only tried using the USB in an attempt to get around the wireless not working, i.e. still able to do some basic printing and perhaps upload firmware updates etc. I have tried different USB ports on my laptop computer but only with the same USB cable that came with the printer. This original printer cable has only been used a couple of times and it has on two occasions allowed me to print successfully from the laptop (i.e. initially it worked although . Surely it should be OK. I am reluctant to go out and buy another cable in the hope that it might resolve something and I don’t really have access to another computer to test.
Thank you I have previously seen that article. It was somewhat useful. My errors messages (mostly 83C0009, and sometimes just a black and white striped screen or B0525DAE, B866A570 etc) however do not include system ink failure and the article basically therefore simply recommends switching the computer off at the same time the ink cartridges are removed. This has in the past provided some improvement in the frequency of the error messages but it is usually short-lived and the error message returns. The error message can however become entrenched and at that point the print cartridges don’t move when the printer door is open and therefore can’t be removed. At this point I've tried turning the printer on while holding down #+3 to try and get back to a home screen, rather than an error screen.
On the upside, I can occasionally still make photocopies and the print quality is good.
Any guidance on what I should do next?

HP Officejet 6500A won't scan.

My HP Officejet 6500A Plus E710n (purchased late 2011) won't scan. Prints just fine. I have a MacBook Pro with OS X Lion 10.7.5 (11G63) purchased late 2011.
I haven't scanned anything in over a year. When I tried to scan a document a few days ago, the problem began. After researching the Apple and HP boards, I uninstalled the original HP software and installed HP's updated software/updates/drivers. I also installed Apple's HP updates, still won't scan. Keep getting the error message "Scanner reported an error. Failed to open a session on the device."
I also deleted/re-added the printer and rebooted the MacBook umpteen times.
I see that when I re-add the printer, it comes up as Bonjour Multifunction (see photo), yet there's no mention of Bonjour in my Activity Monitor.
I'm stumped! Can anyone help? Thanks in advance.

Since that didn't work, try uninstalling and reinstalling the printer and the HP software. I'll link the download below, so you don't have to search for it again. Let me know what happens.
HP Officejet Full Feature Software and Drivers - OS X 10.8
I'm also going to include links to the instructions for uninstalling and installing the printer, in case you need to reference them.
Uninstalling the Printer Software
Installing the Printer Software on a Wired (Ethernet) or Wireless Network (Using an Access Point)
I am a printer tech for HP.

HP Officejet 6500A Plus will not maintain wireless connection reliably

For the HP EXPERTS on Expert Day, April 18, 2012:
B.L.A.T. (Bottom Line At Top): We have an HP Officejet 6500A Plus purchased about 5 months ago. We wanted to use it as a wireless-connected printer in another room besides our home office. It is useless to us because it will not maintain its wireless connection, even sitting just a few feet from the router in the same room. Except for numerous hours of troubleshooting, we have left it sitting powered up, but unused and idle, for almost the entire 5 months in our home office. DURING ALL THAT IDLE TIME, IT HAS LOGGED OVER 3,200 DISCONNECTS, at a consistent rate of 24 disconnects every 24 hours, even though it ALWAYS reports that the wireless signal quality is “EXCELLENT” (all this is according to the Wireless Network Test Reports we’ve printed throughout the last 5 months). So our question is, what is it that this printer is trying to do once an hour over a wireless connection that is causing these thousands of disconnects? And how can we stop it?
NOTE! Before you round up the usual suspects (namely our router and our PC firewalls) please note that we also bought an HP Officejet Pro 8600 Plus ON THE SAME DAY as the Officejet 6500A Plus. The 8600 was also installed with a wireless connection, and has worked without a single network issue for the entire 5 months.
NOW, FOR THE REST OF THE STORY…
WHO WE ARE: My wife and I have worked on HP equipment for 33 years, starting in 1979 as corporate customers of HP when we worked for Exxon; then we both worked for HP directly for 17 years; and we’ve now used dozens of pieces of HP equipment in our home during the last 12 years in retirement. We’re primarily software folks, so we’re not exactly experts in hardware and networking, but on the other hand, this ain’t our first rodeo either.
OUR CONFIGURATION:
PC’s – All running Windows 7 x64 with all important patches applied and Norton Internet Security 2012: HPE-270f and HP AIO 200-Quad, each with full 6500A and 8600A drivers installed on wireless connection. These 2 PC’s themselves can connect either wirelessly or via Ethernet to our home network. The 270f has a dual-band wireless board. Both bands work. We also have a new dv7t laptop with only the full 6500A driver installed via wireless connection. The laptop is now upstairs and it’s connected to our home network wirelessly without any issues. (This is where we had hoped to also put the 6500A, but it needs to work reliably via wireless connection.)
ROUTER: Netgear N600 WNDR3700 providing Ethernet and wireless networking. Router provides a very strong wireless signal throughout the house. No wireless problems with any other equipment including an iPod, two Kindle Fires besides all the HP equipment.
PRINTERS: Besides the two HP printers, the HPE-270f PC has a Canon MP960 installed on it. And if we can’t get the 6500A working right or replaced with something that does work right, we may be buying our second Canon printer. By the way, on the 6500A, ePrint and App’s are set to ON, but of course they’re not being used, just like everything else on this AIO.
OTHER: We also have a Sonos music system that connects to our network via Ethernet and has its own proprietary mesh network (on another frequency) for transmitting ripped music wirelessly to speaker units throughout our house. (If you aren’t familiar with this totally cool system, check out sonos.com). We’ve never seen any evidence of interference between these two wireless networks, or our wireless phone sets either.
HP TOOLS AVAILABLE ON ALL 3 PC’s: HPU
UPDATE 5.003.001.001 (reporting everything up-to-date); HPHDU 3.1.0.17; HPPDU 5.0.0.015 and HPNDU 4.3.0.002.
SYMPTOMS: The 6500A Plus installs quickly and easliy, and connects wirelessly just fine during installation. But sometime over the next hour (usually less), it disconnects and won’t print from PC applications. Sometimes the application puts up an “Unable to communicate with printer” screen, even though the PC usually thinks the printer is “ready”. Other times, the PC thinks the printer is offline (but printers don’t have “offline” buttons anymore!). Often, if you just leave everything alone, the 6500A will somehow reconnect and print out the spooled file 5-30 MINUTES later. So it does usually seem to be able to recover given some time, but that doesn’t always fit our schedule! Occasionally, turning the wireless radio on the printer off and back on will fix it right away. But usually, you have to power the printer completely off, and then back on. As far as we know, that always fixes it…..until the next disconnect a few minutes later!
PREVIOUSLY TRIED: After reading some of HP’s wireless network support websites, I manually assigned a fixed IP address to this printer. It didn’t seem to matter; according to the wireless network test report, it still logs disconnects at the rate of one per hour, and all the failure symptoms were the same.
We also dabbled a bit with setting this printer as “trusted” to the Firewall, but that didn’t seem to matter either.
Next, we connected the printer via Ethernet. The printer immediately started to work, even though it had just been in its “failed” state over the wireless connection. As far as we know, it never failed while connected via Ethernet. This seems to point to a purely wireless hardware/firmware problem on the printer itself.
Late last year, I tried two different chat sessions about this with the inter-continental AIO support teams, each one lasting several hours. Unfortunately, none of their optimistic solution scripts seemed to fit our problem. They both seemed determined to reconfigure the 6500A as a TCP/IP printer, which of course worked fine initially, just like everything else. At this point, they would understandably want to close the chat. But 20-30 minutes later, we could no longer print to it. During the second chat, they got into one of our PC’s remotely and effectively turned off the spooler (by selecting “Print Directly” or something like that). After that, all was well again (as usual) UNTIL the printer disconnected, at which time attempting to print from that PC would HANG the application (since the spooler was no longer buffering) and eventually hang the whole PC. One giant leap backwards. That’s when I gave up on the multi-hour chat sessions.
The three diagnostic utilities (HDU, PDU, NDU) have been tried over and over. When the printer is in its disconnected state, the DU’s usually don’t detect the 6500A at all, or if they do detect it, they are unable to fix anything. Frankly, it’s easier to just power the printer off (which takes about a minute) and power the printer back on (which takes more than a minute) and then wait for the spooler to kick in (usually about 30 seconds). BUT WE DON’T CONSIDER THAT A SOLUTION!!
B.L.A.B. (Bottom Line At Bottom): We have used up nearly the entire black ink cartridge and at least a ream of paper troubleshooting this brand new printer, to no avail. This printer is useless to us unless it can maintain a wireless connection reliably. Please help!
Thanks –
Bob and Jane
(Note: we have an appointment from about 11:20 am EDT – 1 pm EDT, 8:20 am PDT till about 10 am PDT)

I bought the Officejet 6500A Plus about one month and have experienced the very same problem. I tried to remedy this problem following suggestions in a number of different posts (static IP, router, firewalls etc), all to no avail. Last week I called support. The support I received by the tech over several hours and different days for a week was very good. However none of his suggestions corrected the connection issue. After today's recommended fix failed, he advised HP is aware of this issue with the 6500 and other affected printers. He claimed HP was working on a firmware upgrade. He did not know when the update would be provided. The tech also claimed HP acknowledged this problem in a written announcement. He agreed to email the announcement to me. I haven't received it. This has been the only problem I've had with the 6500

HP Officejet 6500A Plus not staying connected to wireless network

Just picked up a HP Officejet 6500A Plus e-All-in-One Printer - E710n the other week and set it all up and it was working wonderfully. But I noticed after it goes into sleep mode it disconnects from the wireless network and doesn't reconnect.
I will get a overview of how I have it all set up.
I have a DSL modem with a TRENDnet TEW-639GR router connected to it. I have set my router to reserve IP addresses for the computer and printer. That way I can leave the computer and printer wireless IP settings as automatic and they will always get the same IP address. I do this for the wireless network at my parents place as well and it works perfectly with their HP Photosmart C7280.
I also set up the HP ePrintCenter feature on the printer so that I can print by sending the printer an email. When I first set it all up this was working great. I tested it all and it was awesome. When I would log onto the ePrint website it would show as connected and it was all good.
So then what happened was it was all fine then the next day when we want to print something the computer says the printer is offline. I go on the HP ePrintCenter website and it says not connected. I print out a wireless network report page and it says not connected. After I printed that test page, I guess it woke up the printer enough or something as it then connected to the router and printed fine as well as showed up as connected on the ePrintCenter website. So all was good. Then the next day the printer goes to sleep and again it shows as disconnected.
Should it not be staying connected in sleep mode? How will the printer know something is being sent to it and that it should wake up if it is not staying connected?
Any suggestions of what I should change with the settings? I suppose I could try setting the IP settings as static on the printer itself but I shouldn't need to as I set it to static on the router. When it finally does reconnect it does always keep the same IP. If that is what is required I guess I could do that but then what is the point in having an automatic setting if it doesn't work? I would rather have this issue fixed that have to do a work around for it.
Thanks in advance!

Hi,
The printer should stay connected to your wireless network after the printer enters the sleep mode.
This is not an expected behavior.
I believe such an issue may be caused due to a signal quality or any conflict as too many broadcust on the same channel.
Please try the following steps in order to better understand the issue:
Follow the Wireless Setup Wizard if your printer currently disconnected
Enter the Setup menu.
Enter the Network menu.
Click Wireless.
Click Wireless Test Report.
What is the signal quality provided by the report and what channel used to broadcast by your router?
If you may scan and attach the report, it may help to better understand any possible cause.
Regards,
Shlomi
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HP Officejet 6500A Plus does not feed paper

HP Officejet 6500A Plus, Mac OS X 10.6.8,The printer does not feed paper. Then gives the message that 'printer is out of paper'. I have done all of the reset and cleaning procedures recommended on the HP web site. That does not correct the problem when I do 'Print Status Report'.Observing through the front with a flashlight, the paper feed mechanism comes down on top of the paper stack, but the rollers do not feed paper. Then the feed mechanism lifts up and the error message 'printer is out of paper' is displayed on the small screen on the printer. If a single sheet of paper is inserted deep into the printer so that it can be captured by the print rollers, then the printer produces a normal 'printer status report'.The problem appeared after printing some photos on official HP photo paper with new official HP cartridges. Advice? From:molybdenum

Hello molybdenum, Please follow the steps by clicking the below link.Does not pick paperor Copy paste the below URL in the browser ..http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02446494&cc=us&dlc=en&lc=en&product=4152639&tmp_track_link=ot_search
Regards,
Jabzi
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I have two Officejet 6500a's. How do I get them both to work with my laptop?

I now own two Officejet 6500a plus All-in-One printers. I take my laptop back and forth between where they're located. I have the driver on my laptop, and it works with one of them, but how do I make it recognize the second one...and also not then fail to recognize the first one? I'm trying to have both work wirelessly with my laptop. So far, the second one is connected to the wireless network, but my laptop tells me it's not connected to the printer and can't print. I'm not sure what to do because the driver is already installed.
My laptop is a MacBook Pro running OS X Mountain Lion, if that's important.
Thanks in advance for your help!

Sorry that you are having a problem with connecting both printers to the network.
First, you will make sure both printers are on the network through the front panel display screen.
If you have one already working, name it (Officejet 6500 #1, home, work, etc). The 2nd officejet that is not connecting correctly, you will need to re-download the software on the laptop again.
DO NOT uninstall, just install the drivers and software from the website or the CD, if you still have it.
When it ask, how you would like to connect, and you choose wireless, it will search for the printers on the network. Make sure you choose the printer #2 (IP Address).
You can check for the IP address on the settings on the printer.
After it downloads and finishes, you can go to the Devices and printers, and change the name to (#2, work, home, etc).
Even though, its the same software and same printer name, the computer has to distinquish between which is which.
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SOLVED! HP Officejet 6500A E710 will not stay connected to the network. scanner not connected

After 5 hours of live remote HP tech support, and 10 more hours of web searching, I am happy to say I have solved the wireless network connection issue with scanning and printing using the HP Officejet 6500A E710n-z. I notice that there are a lot of people with similar issues with no common, successful fix. Here is what worked for me.
Background Info:
Upgraded internet service from 9Mbps to 27Mbps...Provider brought out new Arris DG860 modem/router. Configured network and connected all clients (smart phones, PCs, Tablets, etc) successfully accept the printer. With this new router/modem the printer/scanner/fax would not connect to my PC at all (Windows 7 64-bit). The Officejet was always connected to the network, however, anytime I tried to print I would get an error "Unable to connect to the printer...", and when I made an attempt to scan.."Scanner not connected, make sure it is connected to the network..." blah blah blah.
Process:
After searching the web for solutions with no success, I finally made my first call to HP tech support. Tech tried numerous fixes: many network changes (channel, static IP, etc.), made changes to Windows system settings and registry, installed new software and drivers, ran the scan doctor, partial, semi, and full reset on the printer. He changed my wifi channel to 6 (or 11) from AUTO and whola. That seemed to fix the problem. After hanging up the phone 10 minutes later "No connection" errors again. Made a second call to HP Tech Support, and this new tech basically tried all the same fixes as the first tech. Worked again for 10-15 minutes then disconnected. Made third call to tech and this individual tried the same fixes as the previous two, but to no avail. He said he would have to direct me to a more Advanced Technician and would call back tomorrow. They called back the next day, and this new tech fixed the issue within 20 minutes.
Problem/Solution:
The fourth "more advanced" tech made one change in my network configuration settings. He changed my network mode from B/G/N to B/G and now the printer/scanner/fax stays connected and works like brand new. The only problem is that all my devices (including the Officejet) are 802.11N capable. Setting my network to the old B/G mixed mode slows my speed down just a bit. Using B/G/N mode or N, my download speed is 27 Mbps. On B/G mixed my speed is 25Mbps. Not too big of a deal, though. All the HP Support Techs were very nice and helpfull. They refunded my $25 Tech fee [fee charged when product is out of warranty] because the problem is not "technically" solved, even though it does work. Conclusio: This seems to be an issue with my the modem/router provided by my ISP. Could also be that it is an older Officejet and need to upgrade. To Fix Follow the Steps Below:
Step 1: Find your default gateway IP...usuall 192.168.0.1 or 192.168.1.1 or similar. Type this IP into your web address bar and hit enter.
Step 2: Enter the username and password. This is normally set at factory default --> username: admin ....passowrd: password .... or .... admin
Step 3: Go to the "Wireless Setup" tab and under the "Advanced Options" and "Wireless Network Settings" change the "Wireless Mode" to "B/G mixed".
Step 4: Click "Apply" then close the browser.
You may, or may not, lose your wifi connection for a short period while the new settings are applied and you may, or may not, have to power cycle your modem/router. That's it. Worked for me and I hope it works for you too. If you have any questions or comments please feel free to post.

OK, that all sounds right. Here are a few more router config ideas:
1. Make sure that 802.11g mode is available, along with others is OK, but 'g' must be present.
2. Change the channel to 11.
3. Use WPA or WPA/WPA2 encryption, not WPA2 only.
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I am employed by HP

AirPrint HP OfficeJet 6500A problem

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