HP OfficeJet 6500A connection problem
I just bought an HP OfficeJet 6500A all in one. I connected it to my router with an Ethernet cable. Everything works fine on my main PC running on WIN XP SP3. I installed the HP software onto two laptops, one running on WIN XP SP3 and the other running on WIN7. I was able to connect the WIN7 laptop to the printer instantly but the WIN XP laptop keeps returning the "Unsuccessful network installation" message. The 6500A printer is found on the network. What should I be doing to get a connection?
If you reset your router and printer you will have to connect back to your SSID using your password. Have you verified it is connected to your router?
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OfficeJet wireless connection problems
I am hoping someone can help me as I have exhausted every option I can find.
I bought an OfficeJet 6830 All in one printer. I have several devices that need access to it.
My desktop Dell uses a USB cable to connect to the printer and it works well.
I have three laptops that I would like to connect wirelessly to the printer, but I can't get any of them to identify the printer.
I can install the printer using a USB cable, so I know the software and drivers will install.
When I set up the printer, I set up the wireless connection. The printer attaches to my Actiontec router (FiOS) and I can log into the router to see the device. It shows it as active. The blue light on the front panel of the printer is on and solid. I can check the settings in the printer and it shows the correct SSID and correct format for an IP address. I have set it up as a static address in the router and manually set it in the printer.
The problem occurs when I try to install the software on the laptops. I get to the point wher I specify the connection as Wireless and the software attempts to find the printer, but it never finds it. I have tried manually typing in the address for the printer, but this does not help with discovery.
I even tried installing the drivers and software using the USB cable which was successful. I then tried to convert the connection from USB to Wireless, but I don't think the software was waiting long enough for the printer to establish an IP address, because it would show a panel that stated the printer was connected to the network but waiting on an IP address. I would select Wait for the printer to establish an IP address, but even after the printer's blue light stopped flashing and stayed solid, the software still cannot find the printer.
Anyone have further suggestions I might try to get it connected to my laptop?
I would hate to ship back the printer, but if I can't print wirelessly, then I need to find a better printer
Thanks.
Update:
I found the Actiontec article and reread it twice before noticing that AES encryption was needed rather than the TKIP/AES I was using. I changed it to AES and I was able to install the software and get the printer to communicate with the laptop over the wireless connection.
Unfortunately, it didn't last very long as it is again refusing to communicate between the laptop and printer.
Does anyone have a clue what's going wrong?
ThanksHi blbower,
Well, by the sounds of things we may have our work cut out for us.
Let's start off right frm square one.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
Please remove the usb cable from the Windows XP computer and from the printer and leave it disconnected until further notice.
If you have already attempted to install the software and drivers on the Windows 7 computers, please click on the following link for Uninstalling the Printer Software. I suggest you do this for each computer so that we are starting off clean.
Once the uninstall is complete, please restart each computer so that the changes take affect.
If you have any firewalls or anti virus protection running, disable it on each and every computer.
This next link is the HP Officejet Pro 6830 e-All-in-One Printer series Full Feature Software and Drivers .Please save this file on each computer to the Desktop so that it creates its own icon.
Double click the new icon and follow the instructions for the installation.
These steps will need to be done on each system.
On the printers main display, we are going to need to reset the Network Defaults so that it starts off fresh.
On the front touch panel, scroll to the right to the Setup option, go to Network set up and then to Restore Network Defaults. Press YES to make the changes.
Once it has been reset, go to the Network Setup option once again and this time select Wireless Set up Wizard. Once this is complete you will then see an IP address that you can add to each computer on the portion where it asks for a connection option in the installation.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks once again for your time.
Cheers,
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W a t e r b o y 71
I work on behalf of HP -
HP Officejet 6500A+ connected wirelessly to HP Omni 220 PC.
The printer and PC do not stay connected for any length of time. It is a 50/50 shot as to whether I will be able to print anything from the PC. Sometimes it starts printing, makes some spooling noises, gets hung up for 15 minutes, then drops the file to be printed. I can't get it to print any Word .docs, or .pdf's that contain images or pictures. Sometimes if I turn the printer off, then back on I MIGHT be able to get one sheet out of it.
I have uninstalled and re-installed from disk
I have updated drivers
Firmware Version: CIP1FN1126AR
Software Version: 022.050.231.000
Driver Version: 04.43.07.853
I can't get the PC to STAY talking to the printerApparently the password for our router is 32 digits long and the HP printer would not take the whole thing and therefore was consistantly unable to connect. Tried a different account with a shorter password, and that time is seemed to accept, when in fact the printer "got confused, put on a happy face, and maintained total ignorance". Maybe it entered a fatal loop, but it just would not do anything.
If I hard-wired it would that help the PC and printer to "talk" to each other? -
HP Officejet 6500A Plus will not maintain wireless connection reliably
For the HP EXPERTS on Expert Day, April 18, 2012:
B.L.A.T. (Bottom Line At Top): We have an HP Officejet 6500A Plus purchased about 5 months ago. We wanted to use it as a wireless-connected printer in another room besides our home office. It is useless to us because it will not maintain its wireless connection, even sitting just a few feet from the router in the same room. Except for numerous hours of troubleshooting, we have left it sitting powered up, but unused and idle, for almost the entire 5 months in our home office. DURING ALL THAT IDLE TIME, IT HAS LOGGED OVER 3,200 DISCONNECTS, at a consistent rate of 24 disconnects every 24 hours, even though it ALWAYS reports that the wireless signal quality is “EXCELLENT” (all this is according to the Wireless Network Test Reports we’ve printed throughout the last 5 months). So our question is, what is it that this printer is trying to do once an hour over a wireless connection that is causing these thousands of disconnects? And how can we stop it?
NOTE! Before you round up the usual suspects (namely our router and our PC firewalls) please note that we also bought an HP Officejet Pro 8600 Plus ON THE SAME DAY as the Officejet 6500A Plus. The 8600 was also installed with a wireless connection, and has worked without a single network issue for the entire 5 months.
NOW, FOR THE REST OF THE STORY…
WHO WE ARE: My wife and I have worked on HP equipment for 33 years, starting in 1979 as corporate customers of HP when we worked for Exxon; then we both worked for HP directly for 17 years; and we’ve now used dozens of pieces of HP equipment in our home during the last 12 years in retirement. We’re primarily software folks, so we’re not exactly experts in hardware and networking, but on the other hand, this ain’t our first rodeo either.
OUR CONFIGURATION:
PC’s – All running Windows 7 x64 with all important patches applied and Norton Internet Security 2012: HPE-270f and HP AIO 200-Quad, each with full 6500A and 8600A drivers installed on wireless connection. These 2 PC’s themselves can connect either wirelessly or via Ethernet to our home network. The 270f has a dual-band wireless board. Both bands work. We also have a new dv7t laptop with only the full 6500A driver installed via wireless connection. The laptop is now upstairs and it’s connected to our home network wirelessly without any issues. (This is where we had hoped to also put the 6500A, but it needs to work reliably via wireless connection.)
ROUTER: Netgear N600 WNDR3700 providing Ethernet and wireless networking. Router provides a very strong wireless signal throughout the house. No wireless problems with any other equipment including an iPod, two Kindle Fires besides all the HP equipment.
PRINTERS: Besides the two HP printers, the HPE-270f PC has a Canon MP960 installed on it. And if we can’t get the 6500A working right or replaced with something that does work right, we may be buying our second Canon printer. By the way, on the 6500A, ePrint and App’s are set to ON, but of course they’re not being used, just like everything else on this AIO.
OTHER: We also have a Sonos music system that connects to our network via Ethernet and has its own proprietary mesh network (on another frequency) for transmitting ripped music wirelessly to speaker units throughout our house. (If you aren’t familiar with this totally cool system, check out sonos.com). We’ve never seen any evidence of interference between these two wireless networks, or our wireless phone sets either.
HP TOOLS AVAILABLE ON ALL 3 PC’s: HPU
UPDATE 5.003.001.001 (reporting everything up-to-date); HPHDU 3.1.0.17; HPPDU 5.0.0.015 and HPNDU 4.3.0.002.
SYMPTOMS: The 6500A Plus installs quickly and easliy, and connects wirelessly just fine during installation. But sometime over the next hour (usually less), it disconnects and won’t print from PC applications. Sometimes the application puts up an “Unable to communicate with printer” screen, even though the PC usually thinks the printer is “ready”. Other times, the PC thinks the printer is offline (but printers don’t have “offline” buttons anymore!). Often, if you just leave everything alone, the 6500A will somehow reconnect and print out the spooled file 5-30 MINUTES later. So it does usually seem to be able to recover given some time, but that doesn’t always fit our schedule! Occasionally, turning the wireless radio on the printer off and back on will fix it right away. But usually, you have to power the printer completely off, and then back on. As far as we know, that always fixes it…..until the next disconnect a few minutes later!
PREVIOUSLY TRIED: After reading some of HP’s wireless network support websites, I manually assigned a fixed IP address to this printer. It didn’t seem to matter; according to the wireless network test report, it still logs disconnects at the rate of one per hour, and all the failure symptoms were the same.
We also dabbled a bit with setting this printer as “trusted” to the Firewall, but that didn’t seem to matter either.
Next, we connected the printer via Ethernet. The printer immediately started to work, even though it had just been in its “failed” state over the wireless connection. As far as we know, it never failed while connected via Ethernet. This seems to point to a purely wireless hardware/firmware problem on the printer itself.
Late last year, I tried two different chat sessions about this with the inter-continental AIO support teams, each one lasting several hours. Unfortunately, none of their optimistic solution scripts seemed to fit our problem. They both seemed determined to reconfigure the 6500A as a TCP/IP printer, which of course worked fine initially, just like everything else. At this point, they would understandably want to close the chat. But 20-30 minutes later, we could no longer print to it. During the second chat, they got into one of our PC’s remotely and effectively turned off the spooler (by selecting “Print Directly” or something like that). After that, all was well again (as usual) UNTIL the printer disconnected, at which time attempting to print from that PC would HANG the application (since the spooler was no longer buffering) and eventually hang the whole PC. One giant leap backwards. That’s when I gave up on the multi-hour chat sessions.
The three diagnostic utilities (HDU, PDU, NDU) have been tried over and over. When the printer is in its disconnected state, the DU’s usually don’t detect the 6500A at all, or if they do detect it, they are unable to fix anything. Frankly, it’s easier to just power the printer off (which takes about a minute) and power the printer back on (which takes more than a minute) and then wait for the spooler to kick in (usually about 30 seconds). BUT WE DON’T CONSIDER THAT A SOLUTION!!
B.L.A.B. (Bottom Line At Bottom): We have used up nearly the entire black ink cartridge and at least a ream of paper troubleshooting this brand new printer, to no avail. This printer is useless to us unless it can maintain a wireless connection reliably. Please help!
Thanks –
Bob and Jane
(Note: we have an appointment from about 11:20 am EDT – 1 pm EDT, 8:20 am PDT till about 10 am PDT)I bought the Officejet 6500A Plus about one month and have experienced the very same problem. I tried to remedy this problem following suggestions in a number of different posts (static IP, router, firewalls etc), all to no avail. Last week I called support. The support I received by the tech over several hours and different days for a week was very good. However none of his suggestions corrected the connection issue. After today's recommended fix failed, he advised HP is aware of this issue with the 6500 and other affected printers. He claimed HP was working on a firmware upgrade. He did not know when the update would be provided. The tech also claimed HP acknowledged this problem in a written announcement. He agreed to email the announcement to me. I haven't received it. This has been the only problem I've had with the 6500
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HP Officejet 6500A Plus not staying connected to wireless network
Just picked up a HP Officejet 6500A Plus e-All-in-One Printer - E710n the other week and set it all up and it was working wonderfully. But I noticed after it goes into sleep mode it disconnects from the wireless network and doesn't reconnect.
I will get a overview of how I have it all set up.
I have a DSL modem with a TRENDnet TEW-639GR router connected to it. I have set my router to reserve IP addresses for the computer and printer. That way I can leave the computer and printer wireless IP settings as automatic and they will always get the same IP address. I do this for the wireless network at my parents place as well and it works perfectly with their HP Photosmart C7280.
I also set up the HP ePrintCenter feature on the printer so that I can print by sending the printer an email. When I first set it all up this was working great. I tested it all and it was awesome. When I would log onto the ePrint website it would show as connected and it was all good.
So then what happened was it was all fine then the next day when we want to print something the computer says the printer is offline. I go on the HP ePrintCenter website and it says not connected. I print out a wireless network report page and it says not connected. After I printed that test page, I guess it woke up the printer enough or something as it then connected to the router and printed fine as well as showed up as connected on the ePrintCenter website. So all was good. Then the next day the printer goes to sleep and again it shows as disconnected.
Should it not be staying connected in sleep mode? How will the printer know something is being sent to it and that it should wake up if it is not staying connected?
Any suggestions of what I should change with the settings? I suppose I could try setting the IP settings as static on the printer itself but I shouldn't need to as I set it to static on the router. When it finally does reconnect it does always keep the same IP. If that is what is required I guess I could do that but then what is the point in having an automatic setting if it doesn't work? I would rather have this issue fixed that have to do a work around for it.
Thanks in advance!Hi,
The printer should stay connected to your wireless network after the printer enters the sleep mode.
This is not an expected behavior.
I believe such an issue may be caused due to a signal quality or any conflict as too many broadcust on the same channel.
Please try the following steps in order to better understand the issue:
Follow the Wireless Setup Wizard if your printer currently disconnected
Enter the Setup menu.
Enter the Network menu.
Click Wireless.
Click Wireless Test Report.
What is the signal quality provided by the report and what channel used to broadcast by your router?
If you may scan and attach the report, it may help to better understand any possible cause.
Regards,
Shlomi
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SOLVED! HP Officejet 6500A E710 will not stay connected to the network. scanner not connected
After 5 hours of live remote HP tech support, and 10 more hours of web searching, I am happy to say I have solved the wireless network connection issue with scanning and printing using the HP Officejet 6500A E710n-z. I notice that there are a lot of people with similar issues with no common, successful fix. Here is what worked for me.
Background Info:
Upgraded internet service from 9Mbps to 27Mbps...Provider brought out new Arris DG860 modem/router. Configured network and connected all clients (smart phones, PCs, Tablets, etc) successfully accept the printer. With this new router/modem the printer/scanner/fax would not connect to my PC at all (Windows 7 64-bit). The Officejet was always connected to the network, however, anytime I tried to print I would get an error "Unable to connect to the printer...", and when I made an attempt to scan.."Scanner not connected, make sure it is connected to the network..." blah blah blah.
Process:
After searching the web for solutions with no success, I finally made my first call to HP tech support. Tech tried numerous fixes: many network changes (channel, static IP, etc.), made changes to Windows system settings and registry, installed new software and drivers, ran the scan doctor, partial, semi, and full reset on the printer. He changed my wifi channel to 6 (or 11) from AUTO and whola. That seemed to fix the problem. After hanging up the phone 10 minutes later "No connection" errors again. Made a second call to HP Tech Support, and this new tech basically tried all the same fixes as the first tech. Worked again for 10-15 minutes then disconnected. Made third call to tech and this individual tried the same fixes as the previous two, but to no avail. He said he would have to direct me to a more Advanced Technician and would call back tomorrow. They called back the next day, and this new tech fixed the issue within 20 minutes.
Problem/Solution:
The fourth "more advanced" tech made one change in my network configuration settings. He changed my network mode from B/G/N to B/G and now the printer/scanner/fax stays connected and works like brand new. The only problem is that all my devices (including the Officejet) are 802.11N capable. Setting my network to the old B/G mixed mode slows my speed down just a bit. Using B/G/N mode or N, my download speed is 27 Mbps. On B/G mixed my speed is 25Mbps. Not too big of a deal, though. All the HP Support Techs were very nice and helpfull. They refunded my $25 Tech fee [fee charged when product is out of warranty] because the problem is not "technically" solved, even though it does work. Conclusio: This seems to be an issue with my the modem/router provided by my ISP. Could also be that it is an older Officejet and need to upgrade. To Fix Follow the Steps Below:
Step 1: Find your default gateway IP...usuall 192.168.0.1 or 192.168.1.1 or similar. Type this IP into your web address bar and hit enter.
Step 2: Enter the username and password. This is normally set at factory default --> username: admin ....passowrd: password .... or .... admin
Step 3: Go to the "Wireless Setup" tab and under the "Advanced Options" and "Wireless Network Settings" change the "Wireless Mode" to "B/G mixed".
Step 4: Click "Apply" then close the browser.
You may, or may not, lose your wifi connection for a short period while the new settings are applied and you may, or may not, have to power cycle your modem/router. That's it. Worked for me and I hope it works for you too. If you have any questions or comments please feel free to post.OK, that all sounds right. Here are a few more router config ideas:
1. Make sure that 802.11g mode is available, along with others is OK, but 'g' must be present.
2. Change the channel to 11.
3. Use WPA or WPA/WPA2 encryption, not WPA2 only.
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I am employed by HP -
Apple Airprint to HP Officejet 6500A Plus via Wired Connection to Router
Hi There,
So I've done a considerable amount of research into this across the internet and this forum and I'm still struggling to find a satisfactory solution.
I have an HP Officejet 6500A Plus connected by ethernet into my BT Homehub 3.
It is my understanding that even though this is a wired connection, as long as my iOS device (iPad 2 or iPhone 5) is connected to the same router, I should still be able to see this Officejet over through the airprint facility.
Unfortunately this is not the case. I only get the "No Airprint Printers Found" message on both devices. The only way I have managed to get my Mac Pro (Mavericks) to connect was to mannualy add using the IP address for the printer.
Can anyone give any guidance as to what I might be doing wrong? The printer is definitely connecting to the internet as I can print from my iOS devices using HP ePrint app for iOS.
Some might say well what is the problem, just use the HP app but this is not point. I believe if something has been implemented to make things easier then use it. I chose this printer specifically for this functionality so it's a little frustrating to find it so difficult to achieve the desired results.
Hope it's something straightforward and someone can help.
Thanks,
Steve
This question was solved.
View Solution.Further to this request, and reading many more similar issues, I think I may resolved this.
I am not 100% sure but I have read some threads suggesting there are issues around BT's Homehub 3 and bonjour so this may be an issue.
I have tried the following over the past couple of days...
1) Completely reset my router (wiped all settings and started again) - No luck!
2) Tried changing from WPA2 to just WPA security - No luck!
3) Tried forwarding the bonjour ports to the printer - No luck!
4) Switched off router, printer and all iOS devices then powered back router, printer and then iOS devices - Printer appears on iOS devices but when print was selected, iOS device repeatedly returned Printer Not Connected error.
Finally, what seems to have done it (at least for now) was...
1) Unplugged ethernet from the Officejet and set it up as Wireless connection.
2) Powered down router, printer and all iOS devices then powered back up in the order stated earlier.
3) So far I have tried printing an email and a web page from my iOS devices and both have been sucessful.
Incidentally I had been struggling also to airplay from my iPhone and iPad until I started messing around with settings above and now this issue also seems to be resolved.
Due to variety of combinations (different printers, routers etc) people will have, it seems to be quite difficult to find a solution which addresses an individual problem however I hope some of my experimenting and findings might help others in some way. -
Problems printing to HP officejet 6500A plus e-All-in-one printer e710n
Hi,
I am struggling to print to my " HP officejet 6500A plus e-All-in-one printer e710n". According to the setup network test (Wireless network test report), everything is successful (status "PASS" for all fields). I also checked that the IP configured is the same as the IP displayed on the printer when i push the wireless button (updated via "Update IP address").
I have a laptops as well as netbooks connected to the wireless network. All these devices could previously print, however now none of them can. When i run the diagnostics (both the standard trouble shooter, as well as the one from microsoft when clicking on the fixit option), no problems are detected. When checking the device manager, i can see no conflicts.
When i open the printer control panel and click on "Customize your printer" and then go to "Ports" and click on the "configure port" option, i get an error "An error occurred during port configuration. Operation could not be completed (error 0x0000007b).".
Please assist with any suggestions.I was able to resolve the problem.
I reinstalled the printer on one of my other laptops (this might have cleared up an error on the printer). I think the true problem is related to the fact that we left the printer on, we've started switching it off when not in use. Even though it goes into sleep mode, it seems to cause problems over time if not switched off on the printer itself.
The basics i did was check the network connection, printed a status of the network connectivity (you can do that from your control panel on the printer). If the network looks good, then try leaving your printer off for an hour or so, if that doesn't work, try reinstalling the printer on your device and start switching it off after use. I know it sounds crazy, but that's what i've been doing and haven't had a problem since.
It was a strange problem, in some cases i wasn't able to see the printer from devices that previously could, when the devices that could see the printer tried to print, it would print okay for a few pages and then start printing garbage, followed by failing completely and cancelling the print. When this happened there would be an error on the device saying it cannot connect to the printer, even though it could at the start of print. -
Officejet 6500A plus won't connect to new wireless router
I recently purchased the Netgear R6250 Wireless Router. My HP Officejet 6500A plus was able to connect to my old router, the Netgear WNDR3400, but it will not connect to my new router using the WPS feature, nor the Pin method.
I get "An error has occured" message when using the WPS, and an "Invalid Passphrase" with the manual input. I have verified the passphrase several times with the same result.
Is the issue with my new router (i.e. I need to make some sort of change to its settings that are not indicated in the manual) or is there an issue with the Printer (i.e. something special needs to be done to allow it to connect to this new router)Yes, download the user guide here.
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?cc=us&dlc=en&lc=en&product=4083977&
Follow the instructions to connect to wireless router. Page 224 Use the Setup Wizard.
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I worked for HP but now I'm retired! -
Unable to connect printer to my network with Officejet 6500A E170a-f
Hi everyone,need help from you techy guys,I NO THAT THIS SEEMS AN OLD STORY BUT YOU GUYS ARE MY BEST BET.(Before I RETURN the printer).I recently purchased the HP Officejet 6500A Model No;E170a-f .The printer was purchased from a company who deal in ex-demo/customer returns,the printer is practically new as its only printed 400 pages and scanned 41 pages and its still got the original ink cartridges.The problem I am having is getting it to connect to the network so as to be able to use eprint options.I have tried almost all the HP diagnostic software that HP Support have on site.I have downloaded the latest software for this printer,also downloaded latest updates including HP print and scan Doctor,Troubleshooting HP Installation failure-Network,been on HP site and HP Support Forum for 3 days scratching my head trying to solve the problem,even bought new ethernet cable but nothing,works fine when connected via USB Cable,the printing and scanning.
I`ll give you some technical points about the system.
PC Running Vista 32 bit
plenty of hard disk space.
The Printer Spec:
Officejet 6500A
Model No: E170a-f
Serial No:{Removed for privacy}
Product No: CN555A
CONNECTIVITY SETTINGS
Network Statusffline
Active Connction Type:None
URL:Http://0.0.0.0
Host Name:HP868067
When the Ethernet Cable is connected at the rear of the printer there are no lights flashing(yellow and green) and the Indicator lamp on the control panel does not seem to work also.
ANY HELP WILL BE MOST WELL COME I SHALL THANKYOU IN ADVANCE.Hi,
Welcome to the forum. My suggestion: return it and get your money back or swap for a working printer.
Regards.
jam2411 wrote:When the Ethernet Cable is connected at the rear of the printer there are no lights flashing(yellow and green) and the Indicator lamp on the control panel does not seem to work also.
BH
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So I cannot scan my pictures, help. Windows 8.1 with HP Officejet 6500A Plus printer. Scanner works with other programs in my PC. Problem is PS12
I bought the Officejet 6500A Plus about one month and have experienced the very same problem. I tried to remedy this problem following suggestions in a number of different posts (static IP, router, firewalls etc), all to no avail. Last week I called support. The support I received by the tech over several hours and different days for a week was very good. However none of his suggestions corrected the connection issue. After today's recommended fix failed, he advised HP is aware of this issue with the 6500 and other affected printers. He claimed HP was working on a firmware upgrade. He did not know when the update would be provided. The tech also claimed HP acknowledged this problem in a written announcement. He agreed to email the announcement to me. I haven't received it. This has been the only problem I've had with the 6500
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HP 19-2014 All-in-One for installing problem to OfficeJet 6500a
I downloaded the printer driver provided by HP support team who gave me HP support URL and installed printer driver on my windows 8 new computer. When I installed the Office jet printer, I didn't have USB cable to connect. I used the RJ45 to connect and I had the trouble tip. That mean one end for the printer and the other end for the wireless router. I did. Another trouble tip shows "the HP software has been installed successfully. However the software on the computer was not able to completed the installagion of your printer on te network".
Hi chongsu,
Welcome to the HP Forums!
I understand that you are having a problem install your HP Officejet 6500a.
I have a couple questions for you:
1.) What Operating System are you using? Windows or Mac? What version?
2.) Can you make copies with the printer?
3.) What is your printer's Product/Model Number? To find your printer's Product/Model Number follow instructions in this link. Finding Your HP Product Model Number.
Hope to hear back, and have a great day!
RnRMusicMan
I work on behalf of HP
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I have a new HP Officejet 6500A plus. I cannot get it to connect to my Airport Extreme V5.6. It see the wifi signal but Fails on "Filtering" and possibly the channel. Does anyone know how to reset or reconfigure filtering and channel on the old airports?
This is a part of the larger MacBook Pro connectivity issue. There are several related threads dealing with the MBP's networking problems. If your unit is suffering from this type of difficulty, good luck ... (or a long ethernet cable)
(PS Everybody please make noise on this one so apple comes up with a solution.)
< Edited by Host > -
Just connected to AT&T Uverse internet. iPhone can print to the Officejet 6500A but my MacPro can't
I just started with AT&T Uverse internet, My HP Officejet 6500A-710n says that it is wireless. My iPhone can find it an print to it, but my MacPro says that the printer is offline.
I tried restarting everything. That did not work.
I uninstalled the HP software from my Mac, but when I go to reinstall, it again says that it cannot find the printer.
Any ideas?First,
Please try reconnecting your Mac into the network, in order to verify it is connected to the correct network.
Additionally, please clarify your Mac OS version and how you trying to install the software.
If your are using the included Disk, verify it is intended for your Mac OS version. It should be listed on the CD.
If you downloaded the installation from HP site, clarify the full filename, in order ot verify it is the correct one.
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution -
Problem with the Officejet 6500A. WIA driver not recognized
I can't scan from my printer to my computer. I did a diagnostic and it failed on the WIA scan. On the printer it says it doesn't recognize the OCR or it lost a connection but I have it connected with a usb. Can I download a new driver for it or do I have to do a full factory restore? I looked online at forums where other people have the same problem and that was the only solution I found.
I have an HP Pavilion dv7 laptop and an OfficeJet 6500A. I would really appreciate a solution to this.I have the HP 6500A Plus and a HP WINDOWS 7 laptop, and the scan function stopped working properly after a year, and I had the exact error messages you did. I could not scan to computer. It took me two days to find the solution. The WIA, or windows image acquisition wasn't running. Before you begin, if windows fax and scan is also disabled, go to control panel and click on PROGRAMS, then click TURN WINDOWS features on and off within Programs and Features. If windows fax and scan is working skip this step. Under PRINT & DOCUMENT SERVICES, make sure that two boxes are checked: INTERNET PRINTING CLIENT AND WINDOWS FAX AND SCAN.
Here is the sequence to activate WIA:
Click or press windows icon or start at lower left bottom:
In the search box type SERVICES, THEN ENTER. When the screen appears click on SERVICES (LOCAL) in the left column.. When this opens scroll down to WIA, it should be on AUTOMATIC AND RUNNING, and if possible start it. This is what I could not do, as I kept getting error message 1068. But I learned there are 2 other services that WIA needs to function properly. ALL THREE HAVE TO BE STARTED AND ON AUTOMATIC.
Scroll down to : REMOTE PROCEDURE CALL, THEN SHELL HARDWARE DETECTION, see if they are STARTED or on AUTOMATIC. When I activated the shell hardware detection I went back to WIA and it started, and I no longer got the error message. This last one is the one that solved the enigma, and the Scan to Computer worked immediately, as did windows fax and scan. Take your time as I did, as I am not a computer wizard, and it should solve the dilemma.
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