Alchemy Refund: Creative dosen't answer

I people,
i'am one of a lot of idiots that bought creative Alchemy for audigy 2 zs.
I appreciated very much that creative stared a mass refund of 9.99 $, but at the moment i don't received money yet, i have the following problem, and creative as stopped to answet my email ( i wrote them 4 times).
My problem is quite simple.
When i received creative email that informs me about refund for alchemy driver, my credid card is going to expire after 30 days.
I have informed about this creative, and they answered me to ask for refund in any case, because it takes less then 30 days to arri've.
?Now, 40 days have been passed, my credid card is expired and i don't received the refund, and creative as stopped to answer my email.
There is someone in my same situation ?

Hi,
<p style="margin: 0in 0in 0pt" class="MsoNormal">I&rsquo;ve passed your issue to the respecti've person and they will get in touch with you to have it sorted out.
<p style="margin: 0in 0in 0pt" class="MsoNormal">
<p style="margin: 0in 0in 0pt" class="MsoNormal">Cheers.

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