Alguém conseguiu resolver o problema da tecla do Wi-fi que apagou do 4s após atualização do sistema ?? isso é um absurdo !! E ainda dizem que temos que pagar pelo conserto !! FORA APPLE !!
Boa tarde,
Possuo um Iphone 4S que logo após atualizar seu sistema operacional parou de funcionar o WiFi, a tecla para selecionar o Wifi só fica cinza e não seleciona o mesmo, ou seja, não fica verde, aparelho intacto, nunca caiu, nada, perfeito externamente e isso ocorreu logo após o sistema operacional indicar atualização do mesmo, uma vez que a o próprio fabricante coloca a atualização do IOS.
Logo em seguida entrei em contato via telefone com o suporte técnico, onde o mesmo me fez fazer todos os procedimentos possíveis e imagináveis da Apple para o IPhone 4s, depois disso fui orientado a restaurar todo o sistema do meu Iphone 4s por um consultor chamado Felipe, levei em média 2,5 horas para atualizar o aparelho e ao fim de todas as tentativas continuou o mesmo defeito e simplesmente baniu todas as informações, registros, fotos, vídeos entre outros do meu aparelho e o suporte nada tinha me dito antes sobre o que aconteceria com a atualização e restauração.
Visualizando os atendentes que não iriam conseguir resolver meu problema chamaram na mesma ligação uma outra representante ( porta voz ) da Apple, cujo nome seria Rachel.
A mesma por sua vez começou me atendendo de uma forma plausível e me conduzindo a aceitar o que ela estava falando, uma vez que deixo bem claro: Comprei um aparelho novo na caixa com nota fiscal, pagando todos os impostos e sem pedido de desconto para que eu pudesse ter em mãos um aparelho funcional, para uso da minha parte profissional, onde ouvia dizer que a Apple poderia me atender neste quesito, hoje por sua vez ouço mais reclamações do que elogios.
A primeira compra ocorreu em 2012, no começo de 2013 meu aparelho sofreu danos e fui orientado a ir em um representante Apple no Brasil. Fui diretamente a loja iTown situada no Shopping Barra Shopping 1º Piso Av. das Américas , 4.666 - Barra da Tijuca - RJ, chegando lá fui informado que meu aparelho teria que ser trocado e que teria que pagar uma quantia para possuir um outro aparelho das mesmas configurações só que novo, sem uso e com uma nova nota fiscal enviado diretamente da Apple, já que estava em um representante legal da mesma.
Feito isso, esperei exatos 30 dias para que pudesse retirar da loja acima citada o aparelho comprado e pago para poder usufruir dos benefícios aos quais já não estava tendo tanta confiança.
Hoje, exatos 10 meses e 11 dias após a retirada do aparelho na loja iTown representante Apple, fui informado pela Srta. Rachel mencionada acima que o meu aparelho que por sua vez deu problema após atualização do sistema feita pelo próprio fabricante, está sem garantia. E conforme mencionado acima, fui atendido pela mesma cordialmente no começo da conversa que por sua vez logo em seguida a mesma representante me tratou com descaso chegando ao ponto de mencionar que nada poderia fazer, e que se eu quisesse procuraria o setor jurídico da empresa, já que eu tinha mencionado que iria procurar os meus direitos, pois era um absurdo estar sendo tratado daquela forma.
Pedi que a mesma me mandasse por e-mail o relato de toda nossa conversa e mais uma vez com total descaso a mesma disse que iria mandar um e-mail da forma que teria que ser enviado, ou seja, da forma que melhor iria convir. Questionando mais uma vez o e-mail, a mesma me informou que estava sem sistema, questionando a mais uma vez sobre o prazo de envio a mesma de forma ríspida me disse que não podeira prever tal retorno.
É com total desgosto que envio esse e-mail para vocês, isso se chegar as pessoas que devem ler o que está escrito aqui, pois a Apple nem e-mail de ouvidoria ou SAC possui e temos que ficar a merce de quem nos atendeu.
Informo que irei certamente procurar meus direitos e a quem eu puder como consumidor, falar, relatar, esse total descaso ao qual passei em relação a marca e atendentes, farei sempre que possível.
Fica o relato de um consumidor totalmente insatisfeito.
Rodrigo Andrade
IMei : 01 318300 374680 6
N. de Série: DQJJM112DTD1
Eis como ficou resolvido o meu problema:
Viajei aos Estados Unidos e entrei na primeira Apple Store que encontrei (Del Monte Mall em Monterrey, Califórnia).
Após 15 minutos de conversa com o vendedor, a assistente de suporte e o "Apple Genius" trocaram meu IPAD Mini por outro.
Ficou claro que a garantia propagandeada pela Apple funciona nos EUA mas não no Brasil.
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