Alignment of body for work item via SWNCONFIG

Question

Hi All,
As per my present client scenario, every work item will be sent to UWL and external mail also. It means, user wants to execute the work item from external mail (Gmail or outlook)through SWNCONFIG transaction. Here my issue is as follows.
I am getting the below issue when work item goes to external mail.
Body sequence is out of alignment as you can see it in Red color below(You can observe the placement of the symbol u2018:u2019 is out of alignment).
Actual Output Required:
Item #                         : &MATNR&
Description                    : &WA_MARA.MAKTX&
Item type                      : &WA_MARA.ITEMTYPE&
Project ID                     : &WA_MARA.LPID&
Product Group                  : &WA_MARA.PRODUCTGRP&
Purchase / Manufacture value   : &WA_MARA.PUR_MAN_VALUE&
PDM Status                     : &WA_MARA.PDMSTATUS&
Life Cycle Status              : &WA_MARA.LCSTATUS&
Task sent by                   : &WA_MARA.ZUSER&
Actual Output Obtained At Present:
Item # : 1111
Description : PDM Data
Item type : PHysical Item
Project ID : Local Project ID
Product Group : Product Group
Purchase / Manufacture value : P
PDM Status : PDM Status
Life Cycle Status : Life cycle
Task sent by :
Please let me know the solution for this asap.I would really appreciate you for your help in this.
Thanks in advance..

Answer 1

Hi!
You can try playing around with mail formats in SWNCONFIG, provided work item text is formatted using tabs, however I do not think that will help. You should format task description using SAPscript formatting symbols - SWN_SELSEN should convert it to correct output format.
Or you can create work item description in HTML - that should keep formatting everywhere. Use tab "Work item display" in your WF step, there is a demo f-n module SWL0_PREVIEW_DEMO_HTML that can be used as example.
WBR -
Pauls