Error in WEB IC FOR WORK ITEM "Choose an assignment reason"

We are getting an error in WEB IC where user is trying to resubmit the work item by giving the resubmission date, re submission reason , Status, and sub status
but when users are trying to save it they are getting an error i.e. "Choose an assignment reason" and they are not able to complete the process
I know there is config for maintaining "Define Reasons for Assignment of Work Items" in SPRO under work items, but this config is not applicable since we are not assigning work item to a new unit and/or a new collection specialist, or removing any assignment. we are just re submitting the work items
Any help on this will be highly appreciated.

Hi,
Just a thought - on a couple of my previous projects we had some custom CRM Fron-end validation between Work Item Sub Status and either re-assignment reason and/or Closing result code.
Perhaps check with your Development support team to ensure no such cross-validation exists upon saving.
Regards,
Ivor Martin

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