All I get is a grayed out box where the graphic should be when I open up an old indd file.

Occasionally when I open an old indd file (created by PageMaker and last saved to CS4 format) some of the graphics (tifs) do not show correctly. All I get is a grayed out box where the graphic should be. The only work around that I have found so far is to have one of my co workers open the document with InDesign CS4, and cut and paste the graphic to Photoshop and then save as a png file. Once the graphics are resaved they import correctly. Note that these graphics will NOT display correctly in any InDesign version higher than 4. I do not have access to any of the original graphic files (the computer they were created/stored on is long gone).
To add insult to injury, when I try and replace and save the document into CC2014 something gets damaged in the file since the saved (CC2014 version) document will not export to a pdf.
I would hate to install InDesign 4 back on my machine since I am currently running CC2014 on a Windows 7 laptop.Anyone have a better solution?

Thanks Bob.
I am thinking along the same line.
It's interesting that some of the unaffected graphics in the document come up as embedded, but some are just placed there with no link information.
I guess it's just a matter of how the original graphic was treated or saved.

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When I go to Preview to view a photo it shows up for less than a second then disappears and just leaves a gray box where the photo should be. iMac (Retina 5K, 27-inch, Late 2014). I need Preview for work.

After the OS X Yosemite 10.10.3 update When I go to use Preview to view a photo it shows up for less than a second then disappears and just leaves a gray box where the photo should be. iMac (Retina 5K, 27-inch, Late 2014). I need Preview for work.

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
The test works on OS X 10.7 ("Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a general summary of what you need to do, if you choose to proceed:
☞ Copy a particular line of text to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.
5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is sometimes, but not always, slow, run the test during a slowdown.
You may have started up in "safe" mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. Load this linked web page (on the website "Pastebin.") The title of the page is "Diagnostic Test." Below the title is a text box headed by three small icons. The one on the right represents a clipboard. Click that icon to select the text, then copy it to the Clipboard on your computer by pressing the key combination command-C.
If the text doesn't highlight when you click the icon, select it by triple-clicking anywhere inside the box. Don't select the whole page, just the text in the box.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:
[Process started]
        Part 1 of 8 done at … sec
        Part 8 of 8 done at … sec
        The test results are on the Clipboard.
        Please close this window.
[Process completed]
The intervals between parts won't be exactly equal, but they give a rough indication of progress. The total number of parts may be different from what's shown here.
Wait for the final message "Process completed" to appear. If you don't see it within about ten minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it and go to the next step. You'll have incomplete results, but still something.
12. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you're told to do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.
Copyright © 2014, 2015 by Linc Davis. As the sole author of this work (including the referenced "Diagnostic Test"), I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

My iPad downloaded ios 8 and all I get is an unresponsive black screen with the logo. And when I reset it it goes to the page where it says hello in a bunch of languages then I try to configure it and my screen once again goes black. HELP!

My iPad downloaded ios 8 and all I get is an unresponsive black screen with the logo. And when I reset it it goes to the page where it says hello in a bunch of languages then I try to configure it and my screen once again goes black. HELP!

Hello Lesliegrande,
Thanks for using Apple Support Communities.
Please follow the troubleshooting in the article below to help resolve this issue where you are unable to update your iOS device.
If you can't update or restore your iPhone, iPad, or iPod touch
Take care,
Alex H.

How eo get rid of the annoying pop-up box just below the search box on the mozilla home page when I open mozilla?

how eo get rid of the annoying pop-up box just below the search box on the mozilla home page when I open mozilla?

That is the snippet container.
You can hide that container or set the browser.aboutHomeSnippets.updateUrl pref to an empty String on the about:config to make Firefox use some default snippets.
*http://kb.mozillazine.org/about:config
You can hide the box that shows the snippets with code in userContent.css
*http://kb.mozillazine.org/Editing_configuration
You can use the ChromEdit Plus or Stylish extension to have easier access to the customization files.
*ChromEdit Plus: http://webdesigns.ms11.net/chromeditp.html
<pre><nowiki>@-moz-document url(about:home){
/* hide snippet container on the about:home page */
#snippetContainer { display: none !important; }
}</nowiki></pre>
Can you attach a screenshot if you mean something else?
*http://en.wikipedia.org/wiki/Screenshot
Use a compressed image type like PNG or JPG to save the screenshot and make sure that you do not exceed the maximum file size (1 MB).

I cannot watch You tube. I get a black box where the video should play with no bar underneath to

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It's an Adobe 10.2 issue. All that is being said is "turn hardware acceleration off". Well 1) that doesn't work, and 2) what's the po
int of having it if it doesn't work?
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Why can't I open pictures sent to me in email. All I get is a yellow mozilla box in the middle of my screen that won't go away unless I restart.
== This happened ==
A few times a week
== when I try to view a picture

The ! turns up when iPhoto loses the connection between the thumbnail in the iPhoto Window and the file it represents.
What version of iPhoto? Assuming 09 or later...
Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Rebuild iPhoto Library Database from automatic backup.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one. .
Regards
TD

I hooked up my iPod to the computer and opened iTunes and now all my music is gone. I have greyed out areas where the music is supposed to be. Can I get my music back?

I hooked up my iPod to the computer and opened iTunes and now all my music is gone. I have greyed out areas where the music is supposed to be, but it says that I still have the same number of songs as I did before. Can I get my music back?

Grayed out whee? Computer? On iPod?
If in iPod that means the music files got corrupted and are lost.
You can redownload most iTunes purchases by:
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How to get rid of grayed out songs on iOS devices?

I keep getting these grayed out songs on my iPod, that have the round circle in the far left column, that means the song is trying to download or sync.
The song stays that way, and I can't delete it, either. in my iTunes library, I have tried making an AAC version of the song, and then dragging that into my iPod, and everything looks OK. But then the grayed out song with the round circle shows up again.

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync/delete all music and resync
To delete all music go to Settings>General>Usage>Storage>Music>Tap edit in upper right and then tap the minus sign by All Music
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

TS1702 tried to install ebay app two days ago. Still hasn't installed, is grayed out and says waiting... When tried to uninstall it shakes, but no X appears. How do I get rid of this app?

Tried to install eBay app two days ago. Still hasn't installed, is grayed out and says waiting... When I tried to uninstall it shakes, but no X appears. How do I get rid of this app? eBay app was from the App Store.

Try restarting your devise by holding down the power button and the home button. The uninstalled app should disappear after a little while.
Hope this helped

I upgraded to the new version "4" and it will not load any websites..."unable to locate server" is all i get and cannot figure out the problem ....had to delete and go back to an earlier version whichi understand is unsafe...what to do?

# Question
I upgraded to the new version "4" and it will not load any websites..."unable to locate server" is all i get and cannot figure out the problem ....had to delete and go back to an earlier version which i understand is unsafe...what to do?

That was probably caused by your Firewall blocking the newly installed version of Firefox.
No known security issues with Firefox 3.6.17, which was just released this past week.

I recently got an iphone 5S and my songs not purchased from iTunes are grayed out (phone only) and are skipped past when playing them through my iPhone.

I recently got an iphone 5S and my songs not purchased from iTunes are grayed out (phone only) and are skipped past when playing them through my iPhone. i have tried the following:
1) Removing all music from phone and resynced to iTunes PC library.
2) Erased phone and restored from back up
3) Erased phone and started as a new iPhone
4) Reformated the music files in my library that weren't playing
5) Deleted songs from iPhone and computer and re-imported CDs
6) Tried to redownload my COMPLETE MUSIC LIBRARY from iCloud.
7) I have also turned it off and turned it back on several times
8) I tried syncing through my macbook (only moved partial songs to it to see if it would even work).
9) I have tried to get Siri to play them, did not work.
10) All music does play fine on my iPod Touch 3rd (iOS6 i think) gen and iTunes on Mac and PC
11) I added a CD to my roommates iTunes and it plays on their iPhone 5S but not mine.
After all of these things it is now WORSE!!! My iTunes purchased songs are now experiencing the same issue along with some (not all) of the original music files that were skipping and grayed out. My conclusion is i have no clue at this point! I have done everything i have found online in EVERY discussion, i have spent over 60 hours trying to get this to work and i am asking myself, i bought this product why am having to fix this when it worked just fine on my iPod touch (3rd Gen) and iPod Classic!!!! PLEASE APPLE FIX THIS ISSUE FOR US!!!!

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hope this helps!

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Hello I bought a G-Raid GR4 4000 4 TB and used it for a backup with my new Imac27. Now this is all I get. "Time Machine couldn’t complete the backup to “G-RAID”. to complete backup. An error occurred while creating the backup folder."
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If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Enter the word "Starting" (without the quotes) in the String Matching text field. You should now see log messages with the words "Starting * backup," where * represents any of the words "automatic," "manual," or "standard." Note the timestamp of the last such message. Clear the text field and scroll back in the log to that time. Select the messages timestamped from then until the end of the backup, or the end of the log if that's not clear. Copy them (command-C) to the Clipboard. Paste (command-V) into a reply to this message.
If all you see are messages that contain the word "Starting," you didn't clear the search box.
If there are runs of repeated messages, post only one example of each. Don't post many repetitions of the same message.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Some personal information, such as the names of your files, may be included — anonymize before posting.

How do I keep Firefox from graying out sections of the URL?

How do I prevent FireFox from graying out sections of the URL as it appears in the location bar? I hope I can keep the mechanism to get all the information information I can about the sites I'm using.
Please let me know whether, if necessary, I could go back to another version of FireFox to avoid the graying out feature.
Thank you for your help with this.

Urlbar highlighting 
 
This is a feature in Firefox to highlight the domain in the URL bar. Other parts will become grey. You can change a preference to make the entire URL dark. Users can revert to the old behavior by setting '''browser.urlbar.formatting.enabled''' to '''false''' in '''about:config'''. 
 
To change this preference: 
 
type about:config in the Location/URL bar and press Enter. 
if you see a warning, accept (promise to be careful) 
Filter: browser.urlbar.formatting.enabled 
in lower panel, double-click that item to toggle value to false

ICal uses up my screen showing grayed-out hours of the night when I do not have appointments - support instructions about Preferences do not work.

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This also happens if I change the number of hours I ask to be shown, in preferences again. For example, if I specify that I want to make appointments for 7 a.m. to 5 p.m., that totals ten hours. Whether I click "Show 24 hours" or "Show 10 hours," I still have those grayed-out, useless nighttime hours taking up my screen and forcing me to scroll when I don't want to scroll. I don't want my day to start at 1 a.m. When I click onto a day, I want to see 7 a.m. at the top of the screen.
I'm on Snow Leopard, iMac intel duo, running iCal 4.0.4 .
Here are the official support directions/instructions for this.
"To change the time range that appears in the main calendar view, choose iCal > Preferences and click General.To change the range of time when you’re normally available each day, choose your daytime hours from the “Day starts at” and “Day ends at” pop-up menus. All times outside that range are shaded in the day or week calendar view.To set the number of hours that are displayed when you view your calendar in Day or Week view, choose a number from the Show pop-up menu."
It mentions these unavailable hours will be "shaded," but my issue isn't whether or not they are shaded (I don't much care) but the fact that I don't want to see them on my screen and be forced to scroll a lot.
I took screen grabs of these calendars and corresponding Preferences settings, but apparently I'm supposed to go into Photoshop and resize them, etc etc, in order to upload them to this forum. Not going to do it. I hope my description above is clear enough.

Have you tried resetting the SMC ? > Resetting the System Management Controller (SMC)

All I get is a grayed out box where the graphic should be when I open up an old indd file.

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