All in One printer issue with Windows 8.1 update

Hi all,
Hoping someone out there may be able to help with the following.
I have a Canon MG8250 all in one printer/scanner. All was fine on Windows 8, but then upgraded to 8.1 a couple of weeks ago. Just got round to using the printer and scanner and the printer wouldn't work (scanner was fine). Uninstalled MP drivers and reinstalled from Canon site and all seemed fine with the printing. Alas the scanner now would not work. Did the same, uninstalled MP Navigator Ex and reinstalled from Canon site, but no fix this time. PC says "Cannot start MP Navigator Ex" and printer says "Set PC to start scanning".
Anybody know how to fix?
Thanks,
Peter

Hi @louielou581 ,
Thank you for visiting the HP Support Forums. I'm sorry to inform you that your post has needed some editing to remove personal information such as the email address in your post. From our Rules of Participation:
Protect privacy - yours and others'. Don't share anything about yourself that you would not want to see on a road-side billboard. Don't post contact or other personal information-your own or anyone else's-or any content that you receive in one-to-one communications without the author's consent. For example, don’t post your computer’s serial # or contact information publicly, and do not allow someone you don’t know to remotely take control of your computer.
If you need people to contact you directly, either ask them to send you a private message or subscribe to the thread so you will be notified when there are replies. You may also click on your name anywhere in the forum and you will be taken to your profile page, where you can find a list of threads you have participated in.
Sharing personal email addresses, telephone numbers, and last names is not allowed for your safety. If you have any questions feel free to send me a private message in reply.
Thank you
George
I work for HP

Similar Messages

HP Officejet Pro 8500 all-in-one printer - issues after upgrading to Windows 8.1

After successfully downloading a driver from the HP website to enable using this all-in-one printer with a new HP laptop using a Windows 8.1 OS, I confirmed that the printing function works normally (just as it did with a Windows XP OS on my wireless home network).
However, I don't find any icons appearing on the 8.1 desktop for other HP apps (e.g. HP Solution Center, HP Photo Creations). I do have an icon for the Printer. When opened, it shows two options: 1) add a new printer and 2) add new software (from the original CD). But the original CD is for the XP OS, which I don't try and possibly mess up what already is working.
So-o-o, Is there any HP software download available for HP apps to use with this printer, especially HP Solutions Center?

Hi Riley.
You can get HP Photo Creations here:
www.hp.com/go/hppc
It's a free download for Mac and Windows.
Hope this helps,
RocketLife
RocketLife, developer of HP Photo Creations
» Visit the HP Photo Creations Facebook page — news, tips, and inspiration
» See the HP Photo Creations video tours — cool tips in under 2 minutes
» Contact Customer Support — get answers from the experts

HP Officejet 4500 All-in-One Printer - G510g installation windows 8.1 64bit

After operating a HP Officejet 4500 All-in-One Printer - G510g from both an old Windows XP notebook and from an ASUS Windows 8, 64bit laptop, subsequently updated to 8.1; I'm now trying to install it to run from a Toshiba Satellite NB10T-A notebook Windows 8.1 64bit, but without success.
The original installation CD does not provide an installation but on start up (presumably because it is only compatible with Windows XP and 7.
The www.hp.com site offers a download of a full driver for the printer, forWindows 8.162bit. This seems to download fine. The file unpacks, says it is installing, but on completion the driver is not available.
There are no options to uninstall, either in control panel/printers or in control panel/software.
Without the driver, the Windows 8.1 system recognises the printer and allows simple printing ffrom applications. However, it is not possible to use the scan options, giving the error message that the driver is not available. Neither HP Solution Center or HP Document Manager are installed.
I have tried HP Print and Scan Doctor. This recognises the printer on USB link, says that there are missing drivers, downloads, unpacks and installs drivers. But the printer icon in control panel/printers continues to have an alarm icon and indicates that the printer is still missing drivers.
I have also tried the HP Printer Installation Wizard. The result is similar.
Please advise how I can install the scan options of this equipment and confirm that the machine is compatible with windows 8.1 64bit.
Thank you
This question was solved.
View Solution.

Hello @monc , welcome to the HP forums!
I read through your post about how you cannot scan on your Windows 8.1 computer as the driver and software doesn't seem to be completing successfully on your system. However, you have been able to install the printer and its functioning fine on other computers.
I would suggest checking the Control Panel to see if there are any printer files to uninstall: Uninstalling the Printer Software
Restart the PC afterwards
Perform a Clean Boot
Restart the PC again
Download and install the printer again: HP Officejet Full Feature Software and Driver
If you see any error messages or codes during the installation process, make note of the exact problem or error and post me back a screen shot or the details.
Good luck
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP Officejet 4500 Desktop All-in-One Printer - G510a and Windows 8.1

The drivers for this do not seem to work on Windows 8.1. Whilst I can print no problem I cannot access the solution centre from my new laptop and i cannot scan. It gives me the message No scan options refer to device documentation to troubleshoot. It works fine on my old laptop which has Windows XP installed.
NB i have tried installing from your website and when i click on install it runs for a few seconds then sends the error message that it cannot find the file.
Does this mean that the HP Officejet 4500 Desktop All-in-One Printer - G510a is not fully compatible with Windows 8.1. Help please I am getting very frustrated.

Hi amp229,
Welcome to the HP Forums!
I see that your are getting the specified file cannot be found error, during the installation.
Please try the following:
1.) Check that IE pop-up blockers are turned off before downloading the installer. Internet Explorer Pop-up Blocker: frequently asked questions.
Then try the install.
2. If you're running McAfee Live Safe or any other firewall, please temporarily disable the "real time scanning". Turn off real-time scanning.
Then try the install.
3. Go to the start screen (you may also press the windows key + R to open the run box) and type %WINDIR% this should show the windows folder.
Click on the folder and scroll until you see files. Look for a filed named "HPWINS*.DAT" (the * is for a number that varies) remove this file and try the installation.
Then try the install.
Hope this information helps, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Deskjet 3520 e-All in one printer trouble with scanning network, connection and very slow print

Dear all
I bought two days ago HP Deskjet 3520 e-All-in one printer serie, but i have some really bad issues with the scanner! I have searched on the internet and i couldn’t find anything to solve the problem.
I have installed the printer according to the book of the printer, so everything did go well(i think), except that i can’t connect the scan to my computer, a Mac OS X (i am connected with the printer). I get directed to the website where i can connect the scanner, but every time i try to connect it with wi-fi, i get two notification, one from my computer (from HP Itility (Dutch) program) that the connection is off and second from the website that i have to make sure that i’m connected with internet (which i am) and to check the IP address if it is the same with my computer (which is the same).
Obesely something did go wrong, but i can’t find the problem.
Beside when its copy or prints a document (no matter how many pages) it’s very slow. It takes 10 -15 minutes till the printer starts. Has it something to do with the problem i’ve got with the scanner or is the printer always so slow? Because the very first time, when i installed the printer, it printed very fast.
By the way i also print the test-results to check if there is a problem, but according to test-results there are no problems at all.
I hope that someone recognize this problem and can help me to solve it.
Regards,
Esra

Hello chesterpascual,
Welcome to the HP Support Forums!
Regarding the Deskjet 3520 and the error to use setup cartridges, you will need to call HP's Technical Support to see about sending some to you.
Click here to locate the contact information.
Regards,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Hp 8600 All in one printer problem with scanning through wired network its very slow!

Hi
i have problem with scanning thru network which takes almost more than 2minutes very slow compared to scanning when printer connected locally with USB. i need some solution to fix this issue. Plz advise me what needs to be done prior to scanning?

Welcome to the community @Larrypat
I understand your printer is not connecting wireless and only connecting USB. I have some questions and ideas for you that should help. Let's get to it!
Could you please remove the USB cable, run the Print and Scan Doctor again and send me a screen shot of the results from running the diagnostic tool?
Also let me know which model from the C7200 series you have:
HP Photosmart C7250 All-in-One Printer
HP Photosmart C7280 All-in-One Printer
HP Photosmart C7288 All-in-One Printer
Try power cycling the network devices:
Turn off the printer and computer and unplug the router for 1 minute (do not press any buttons on the router).
Plug the router back in and wait another minute, next turn on the printer and computer. Run the Print and Scan Doctor afterwards and try printing.
Let me know how it goes and the results
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Looking for an All-In-One Printer Rec. with Mac

Hello,
I'm looking for a Color Laser All-In-One printer, with ADF and Networking capability for under $600. Any recommendations of printers that work well with Mac? I know the HP's are good, but my concern is with their software. I've had nightmare experiences with them.
Thanks!

Bought the HP Color LaserJet 1312nfi for 399.99.

All in one printer compatible with Mavericks

I have an Epson Stylus NX 430 which I've been unable to use since "upgrading" to Mavericks. Tried my HP Scanjet G3010 - also not compatible. I just need the name of an all in one printer/scanner that *is* compatible with Mavericks.
Thanks for any suggestions.

Judith,
It says in this Doc that the NX430 Printer driver is available. - so I think it will work for printing.
http://support.apple.com/kb/ht3669#epson
You'll have to check with Epson about scanner driver.
Have you been able to print? Do you get some error message? Most common one is "unable to download driver from the server." That just means you need to Reset the Printing System, then Add the printer:
http://support.apple.com/kb/PH14141

Scanning with HP Officejet 6500 Wireless All-in-One Printer - E709n using Windows 7 Pro editition

I have had this printer for many years and it was fully operational only for the first two years of its link to my computer. I have uninstalled and reinstalled the software many times with no success. The Printer/Scan doctor does not solve the problem and gives an error HP Twain Scan. The HP Scan Flow Manager also says that software components are missing The printer works fine but the scanner in the solution center always responds with a error code saying installation is incomplete, "reinstall HP Photosmart software that came with the device and try scanning again" . The extended error information is 4,[2,0,80040154), (0,0,0),(3,56,0)] Another computer, my wife's laptop, running Windows 8 was operational until the end of May 2015, and she is also getting this error code with her computer. This has got to be the most annoying all-in-one I have ever used. I have a Canon all in one at work that I have used with the laptop and the all operating features are mindless...it just works. HP software must have compatibility issues either related to operating systems updates or security software. My computer uses AVG, the laptop uses McAffee and beither scanner operates with this printer. I need to get this scanner operational!

Hi , Welcome to the HP Forums! I understand that you cannot scan with your HP Officejet 6500 wireless printer on Windows 7 and 8. I am happy to look into this issue for you! Some questions for you: Are you able to make copies with the printer from the scanner glass? Loading and Copying 216 x 279 mm (8.5 x 11 inch) Plain Paper. (This way we can verify that the hardware is functional.)Do you see any error messages on the printer's display screen, or blinking lights? In the meantime, please take a look through this scanning guide, An 'HP Cue Scanning Flow component has encountered a problem and needs to be closed' Error Displays for HP Deskjet, Officejet, and Photosmart All-in-Ones. Hope to hear from you soon! “Please click the Thumbs up icon below to thank me for responding.”

HP OfficeJet J4580 All-in-one printing issue

Dear Sir or Madam,
Two years ago I purchased this all-in-one deskjet and for the first year it operated perfectly, both over usb and connected to my Airport wireless router. For the last year, however, I have been unable to get it to print correctly. Although it does print, the page misses multiple lines of printing. What I mean is that, for example, the bottom or top half of an entire line of words will not print, and the problem reoccurs multiple times on the page. It does not appear to occur regularly, and seems to be caused by the the black cartridge only.
Because the printer is no longer under warranty I have attempted to troubleshoot the problem myself. I have replaced both print cartridges with new HP branded media. I have run the clear cartridges utility and have cleaned the cartridge carriage contacts/ cartridge contacts using a Q-Tip with distilled water. I have also removed the black cartridge for two hours and turned it upside down as recommended. The problem does not occur in the copy or fax function - but does occur with wireless and usb-connected printing. The test page prints correctly.

First solution is to do a partial reset.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00720603&cc=us&lc=en&dlc=en
If this doesn't bring the solution!
perform a re-install of the printer.
if this doesn't help - you could do a re-install with an alterantive driver , of the 990C.
( this driver is standard available in windows software!)
add printer and use/pick the driver of the 990C.
I work for HP but posts and replies are my own.

HP C309a All in one Printer - Problems with printing documents the correct size.

Hi I recently purchased an HP 309a as a replacement for an EPSON printer which had to be replaced a couple of times so I thought I would change manufacturer.
The HP printer prints well in post places but when I print from Excel on an A4 scale it only prints 3/4 size on an A4 page. I tried everything to get it to print the correct size. I have adjusted the settings to scale to A4, print boderless etc and it just will not print correctly.
It seems to be ok in Word and many other programs so I don't know why there is an issue with Excel. Iam I missing something, please help.
Also is there any way to default the printer to A4 automatically instead of 8" x 11".

I also have issues using this printer with Excel/ Word.
When I am using Excel or Word I have to remove the HP 309a as my default printer.
when set as default, excel and word just "hang" for up to 3 minutes when opening or saving.
I called HP who said the printer works with all other files so basically it's tough. One of their tech guys tried to sort it out but couldn't.
Has anyone else had this same problem? If so, how was it resolved?
£300 for a printer that doesn't work with MS. It's not funny and I won't buy HP product again.

Wireless Printing Issue with Window 8

hello there,
we have few window 7 & 2 window 8 laptop.
all window 7 laptops are working fine with Wireless Router.
but one of my window 8 laptop is not getting connected with my Wireless Printer.
is there any solution for the same?
as i am been finding very difficult to set up all this things.
please let me know if any one of you can help me out in this matter.
my another window 8 laptop is working properly.
but in my new laptop with window 8, my printer is showing me OFFLINE only.
Thanks in advance.
regards...

Are you running 8 or 8.1. There is a bug in the network default configuration in 8.1 that will cause this behavior. If you have 8, are you connecting over Standard TCP/IP Port or WSD?
Did you already install a vendor driver? Which device are you connecting to.
Alan Morris formerly with Windows Printing Team

CS5 printing issues with Windows 7

I have recently upgraded to windows 7 64bit and CS5. My printer is a Xerox Phaser 8560. I cannot print any vector art from any creative suite program. The print preview is correct but when it prints, the image is small and on one side of the paper and a second blank page prints right after that. I did not have this problem with my previous XP and CS4. I have went to Xerox and downloaded the right printer driver for windows 7 64 bit and even upgraded my firmware. The only way I can print correctly is a bitmap. For instance, when I print from acrobat I always have to have "print as image" checked. It prints correct in photoshop too, It seems it will only print bitmaps from CS. Anything from Illlustrator, Indesign will not print correctly. Has anyone experienced anything like this? Please HELP! I cannot find any resolutions.
Thanks

I have recently upgraded to windows 7 64bit and CS5. My printer is a Xerox Phaser 8560. I cannot print any vector art from any creative suite program. The print preview is correct but when it prints, the image is small and on one side of the paper and a second blank page prints right after that. I did not have this problem with my previous XP and CS4. I have went to Xerox and downloaded the right printer driver for windows 7 64 bit and even upgraded my firmware. The only way I can print correctly is a bitmap. For instance, when I print from acrobat I always have to have "print as image" checked. It prints correct in photoshop too, It seems it will only print bitmaps from CS. Anything from Illlustrator, Indesign will not print correctly. Has anyone experienced anything like this? Please HELP! I cannot find any resolutions.
Thanks

Printer issue with Window 8

I had a windows update and as a result of the update (I guess) my printer will not allow me to print. I have deleted the software and re-try loading it again. But with no success of printing. I did not have difficulty with the printer with Windows 8 until a stupid update.

Hi missbeetle,
Welcome to the forums! I see that you cannot print in Windows 8 after an update. I am happy to help you! I have a few questions for you:
What type of printer do you have? To find your printer's Product/Model Number follow instructions in this link. Finding Your HP Product Model Number.
How is the printer connected? Wireless or USB?
Can you make copies with the printer?
Hope to hear back from you, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Officejet 6800 e-All-in-One-series - issues with printing from MSWord / Setup

I have been trying to set up the HP Officejet it seems for over 2 weeks - it works then doesn't - I dont want to return it but if it doesnt work proper .... I removed and reinstalled software - yesterday printed from MSWORD - today its not --- it will print pages off the internet but not from my MSWORD - its set up wirelessly - so frustrated - and what's worse is I am HP lover and now I cant even find a HP support phone number to call and I am pretty sure I remember being told while I was making my purchasing decision I could call HP for support with reference to set up when I bought the printer. Can someone tell me if the printer then not working is normal for this printer - with reference to printing MSWORD etc and if not is there some special place I am suppose to click to fix - thank you in advance

Hi @TheoD,
Welcome to the HP Forums!
Sorry to hear about your frustration with not being able to print from MS Word with your HP Officejet 6800 printer. But I am happy to help!
It is definitely odd that this printer is not printing from MS Word but will from the Internet. I am not seeing much documentation for an HP Officejet 6800, is it possible that you have the HP Officejet 8600? Just double-checking to make sure I provide the correct information. To find your printer's Product/Model Number follow instructions in this link. Finding Your HP Product Model Number.
For further assistance, I will also need to know what Operating System you are using. Windows or Mac? What version? If you do not know the Operating System you are using, please visit this website. Whatsmyos.
If you are using Windows, please try our HP Print and Scan Doctor, and let me know what happens!
Otherwise, if you still prefer to call someone, please call our phone support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Have a nice day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

All in One printer issue with Windows 8.1 update

Similar Messages

Maybe you are looking for