Alphabetical and Folder Issues

Ok, let's look at one Event that I have set up and give me some input, correction or answers to the following real scenario if some of you would please.
I have all the photos of my daughter from the various years of Easter, from 1998 to 2006.
I have the photos organized within the Libary ,Photos section, within their own folder by holiday and year. So, it looks like this Easter 1998, Easter 1999, Easter 2000, etc. Inside each of these folders I have tagged each group of pics using the Batch Change to Easter - the year - and then automatic numbering...so I end up with something like Easter 1999 - 01 and so on and so forth for each additional year and folder. When the pics from each of these folders was finished...I dragged them all in an album that I entitled Easter within My Albums view on the left pane of iPhoto. My event is just titled Easter in the Event view.
Now, I have three ways of viewing these Easter photos...within Easter Event, Easter Album and within Library, Photos selected. Now this is all fine and dandy except for a few things.
Why can I not sort the folders within the Library ,Photos view, alphabetically? I do not see an option to do this. Also, there are no subfolders within Events that I see. So, all of the years merge togther to where I get a giant Event folder within Events thats does not seperate the years, which I would like to have.
Message was edited by: Freis1968
Message was edited by: Freis1968
Message was edited by: Freis1968
Message was edited by: Freis1968
Message was edited by: Freis1968
Message was edited by: Freis1968

If you're in the Photo's window you can sort the photos by title which is essentially alphanumerical. However, the Events/folders that they are in, if you have Event Titles selected to be displayed, will remain in their chronological order based on the file dates. It's the nature of the beast.
If you want to sort the Event folders in a different order you'll have to batch change the dates of the files in each event via the Photos->Batch Change.
Do you Twango?
TIP: For insurance against the iPhoto database corruption that many users have experienced I recommend making a backup copy of the Library6.iPhoto database file and keep it current. If problems crop up where iPhoto suddenly can't see any photos or thinks there are no photos in the library, replacing the working Library6.iPhoto file with the backup will often get the library back. By keeping it current I mean backup after each import and/or any serious editing or work on books, slideshows, calendars, cards, etc. That insures that if a problem pops up and you do need to replace the database file, you'll retain all those efforts. It doesn't take long to make the backup and it's good insurance.
I've written an Automator workflow application (requires Tiger), iPhoto dB File Backup, that will copy the selected Library6.iPhoto file from your iPhoto Library folder to the Pictures folder, replacing any previous version of it. It's compatible with iPhoto 08 libraries. You can download it at Toad's Cellar. Be sure to read the Read Me pdf file.

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Unknown artist and folder issue/itunes mac

So, for some reason, some albums imported to itunes get sorted in "unknown artist/unknown album" folder on the harddrive. I mean, in itunes they are where they're supposed to, but they dont show up under the right artist folder in Finder/harddrive.
Is there any way to fix this?
I ask, because sometimes I try and be clever and do backup, but I just realised that there are hours worth of music that I havent backupped, cause it's hidden in some unknow folder.
Help?

AnrBjötk wrote:
So, for some reason, some albums imported to itunes get sorted in "unknown artist/unknown album" folder on the harddrive. I mean, in itunes they are where they're supposed to, but they dont show up under the right artist folder in Finder/harddrive.
When the tracks are added to iTunes, iTunes will file them according to how the files are tagged.
I ask, because sometimes I try and be clever and do backup, but I just realised that there are hours worth of music that I havent backupped, cause it's hidden in some unknow folder.
Help?
Keep your library consolidated, and make sure to back up the entire iTunes folder.

Import and Folder Issues

I've spent hours trying simply to consolidate some images into various folders. I'm trying to import a file with the extension .CRW into a folder and get the message that (same filename).psd already exists in the folder. Yes, it does, but I want them both. Why is that a problem?
Next, I want to move three files from one folder to another but I get the message that (filename).XMP already exists in the destination.
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Ken,
There are numerous posts on this subject. Currently LR treats same name, different extension files as sidecars of each other. Check out the numeroues RAW + JPG posts for example.
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Hopefully this behaviour will be changed in the forthcoming 1.1 release mentioned by Jeff Schewe et al.

AVCHD File and Folder Issues

I am trying to import AVCHD files that I recorded from a Panasonic Camera from a SanDisk SDHD 32 GB card into Final Cut Pro X. When I clicked on the card on my mac, the folders went: NO NAME/PRIVATE/AVHD/BDMV/STREAM. I accidently moved the STREAM folder from under the BDMV folder. I fixed this problem, so the structure would be correct again, but Final Cut still will not let me import the .mts files in STREAM. Any help?

Which version of FCP X? The latest version can open the mts files.
Russ

I have a Windows 7 Professional, 64 bits on my computer and have recently installed iTunes 11.1.3.8. but i started having this msg :"The folder iTunes is on a locked disk or you do not have write permission for this folder" issues: how can i solve it?

I have a Windows 7 Professional, 64 bits on my computer and have recently installed iTunes 11.1.3.8. but i started having this msg :"The folder iTunes is on a locked disk or you do not have write permission for this folder" issues: how can i solve it?

Right-click on your main iTunes folder and click Properties, then go to the Security tab and click Advanced. If necessary grant your account and SYSTEM full control of this folder, subfolders and files, then tick the option to replace permissions on child objects which will repair permissions throughout the library. This is the XP dialog but Windows 7 shouldn't be too different.
If it won't let you change the permissions use the Owner tab to take ownneship from an account with administror privileges.
tt2

Drag and Drop issue from Explorer folder to Music Library

Hello
I just updated my iTunes to 8.0.0.20 but something unexpected happened. I can’t drag and drop anymore songs from an explorer folder into my music library when my view mode is set to Grid (Album, Artist, Genre or Composer).
When I try I have a kind of interdiction circle under my pointer.
I can only perform this operation in list mode view. Few hours ago it was still possible to perform it but not after I updated. I reinstalled my iTunes but the problem persists.
I have read the forums I know I can add to my playlist as usual by using the menu. But is it possible to get drag and drop operation when I drags song directly from a folder on my explorer window?
It would be very appreciated if someone has an answer. I really messed up my library trying to fix this

I fixed the drag and drop issues I had! Turns out they were caused by the permission problems of Vista. To fix it I just made sure all the files in the iTunes folder and sub folders were full control by my account.
Make sure you check the properties of the iTunes database specifically because before, the iTunes folder had the correct permissions but they hadn't actually been inherited correctly by the iTunes DB files. Hope this helps anyone else.

File and folder permissions for Adobe Photoshop CS5

Good day,
I am an IT specialist and I work for a Canadian governement agency and we are having an issue with Photoshop CS5. After successfully installing Photoshop CS5 from the Adobe Creative Suite 5 Design Premium set(using a local machine administrator account), Photoshop crashes immidiatly after launching it(even with the local administrator account). The exact error message is as follows:
The instruction at "0x230dad8dc" referenced memory at "0x00000000". The memory could not be "read".
Click on OK to terminate the program
Click on CANCEL to debug the program
I know this is an environement issue and not an application or hardware issue since I was able to successfully install and run Adobe Photoshop CS5 on a plain vanilla install of Windows SP3 XP on the same model of workstation(HP DC7800). This later also confirms it is not a RAM or video adapter issue either. My experience tells me it would be more related to file/folder permissions on the workstation(although I'm open to other suggestions). Because we are a governement agency, our workstations have machine and user policies and desktop configurations that get applied to the workstations automatically upon joining our domain via GPOs and SMS. Certain system files and folder permissions may be locked down for security reasons therefor I was wondering is someone has a list of files and folders that Adobe CS5 needs access to upon startup in order to properly function?
If anyone would like more details or information please let me know and I'll try to be more specific.
Thanks in advance to all who take the time to read and help out!

I appreciate that you're trying to surmise what's different, and it's good that you have had success with similar/identical hardware. At least you know it can work.
However, I wouldn't bet just yet that it's a permissions issue. I'd think you should get a specific error if a locked-down file needed to be accessed, not a null pointer crash. The Photoshop installer should be setting up the proper permissions on its own files for it to run.
Is it exactly the same video card as the other computer, on which Photoshop works?
Are you sure the video drivers are up to date with the same version as on the other computer?
At exactly what point during startup does the failure occur (i.e., is the splash screen showing, and what does the status line in the splash screen say it's doing)?
-Noel

Sharer folder issue between two directly connected PC

Dear All, I have an issue regarding folder sharing. need your help to resolve this. the scenario is
two PC's are connected directly to share a folder, to open *.mdb file of a accounting software. this problem start when I moved windows XP PC's and installed windows 7 64 bit PC's. there is no compatibility issue as I run the same software on other
locations
PC A (192.168.1.200) has that *.mdb file and PC B (192.168.1.100) has to open this file through a network.
when I configured the folder share and network setting, all done well and PC B can connect with PC A and that software work well. After two days, when we start the software at PC B, its not responding when it try's to open that database file.
while analyzing, I found out that PC B can open the share folder of PC A but when open the desired database folder explore starts not responding and need to quit it by force. I also tried to share another folder of PC A but results are same.
PC A run the software with out any problem.
It seems like network issue, so I check the cable with cable tester, found it good, than I check the connectivity by ping command, it giving me <1ms time. but still change the connectors.
the hard part is that, this share folder issue arises 3-4 days a week and 2-3 days it works well, and this is happening from last 28 days. I mean, one day we start the the PC B and use the software via network, the next day we start the PC B and we don't
able to use the software,..strange.
I also change the cable connection from cross to straight as both new PC's have gigabit Ethernet but results are same.
I already contact with software company, as per them its network issue as we can use the software on local PC (PC A) and there is no error messages popup.
please help me out in this regard.
Thanks Tanveer

Hi,
Firstly, we need to identify is this file sharing or netowrking problem. If you can access to the shared folder and modify its files which locate at PC B through PC A, it indicates file sharing works with no problem.
After that, we need to check if its networking or software itself problem when reading the .mdb file.
Put the .mdb file at PC A, then using the software open it for test. If no problem, we need to use Process Monitor to capture the access trace of the software process, we should be able to find some clues.
You can access to the link below to download Process Monitor:
https://technet.microsoft.com/en-us/sysinternals/bb896645.aspx
How to capture a Process Monitor trace:
http://blogs.msdn.com/b/dswl/archive/2010/01/10/how-to-capture-a-process-monitor-trace.aspx
Learning Example:
Using Process Monitor to Troubleshoot and Find Registry Hacks:
http://www.howtogeek.com/school/sysinternals-pro/lesson5/all/
Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
Roger Lu
TechNet Community Support

Prevent using special characters in file and folder names?

I've recently begun adding windows clients to my network. In doing so, I've found that on my file shares from OS X server, the windows clients are unable to see files and folders which have names containing special characters such as / ? < > \ : * | ”
Unfortunately my accounting department has been creating files with these characters in their names for several years. I would like to find if there is a way to prevent them from using a defined set of characters in the file and folder names to prevent them from "accidentally" doing so in the future.
I've found that by turning off streams support on SMB in OS X server, that my windows clients can at least see that a file or folder should exist, albeit with a corrupted file name. Removing the special characters from these names allows the proper name to become visible and the file accessible.
Any info would be greatly appreciated.

(_seb_) wrote:
> Gary White wrote:
>> On Sun, 19 Nov 2006 19:15:04 +0100, "(_seb_)"
<[email protected]> wrote:
>>
>>> "ça alors: it's a déjà-vu"
>>>
>>> How can I encode this so it's valid as a
directory name, yet can be
>>> displayed as intended when the name is output to
the page.
>>> urlencode() does not do the job, neither does
htmlentities()...
>>
>>
>> What's wrong with:
>>
>> $l="ça alors: it's a déjà-vu";
>> print urlencode($l)."<br>\n";
>> print htmlspecialchars($l);
>>
>> Gary
>
>
> I know that, but what is the name of the directory? It
has to be a real
> directory name, not a string stored somewhere.
>
> What's a valid encoding for a directory named "ça
alors: it's a
> déjà-vu"? I can call a folder like this on my
Mac, but it won't work on
> any server...
>
>
>
PS: basically it's not a url encoding issue.
I can url encode "ça alors: it's a déjà-vu",
and pass it in a url query string. But my issue is not
with an url query string, it's with an actual URL, that is,
the actual name of the directory. It
can't be "ça alors: it's a déjà-vu". But I
want to allow the user to name their directory like that
if they want. So I need a way to encode this into characters
that can be used for an actual
directory on the server.
seb ( [email protected])
http://webtrans1.com | high-end web
design
Downloads: Slide Show, Directory Browser, Mailing List

Word and Excel file and folder icons missing in File Open dialog box

Running office 365 on Windows 7 Pro: In Word and Excel, when opening and browsing for files in the file Open dialog box, all file and folder icons are missing. This problem does not occur within Windows Explorer.

Can you open Word/Excel files normally?
Go to File>Advanced>Disable hardware graphics acceleration
Start Office in safe mode to troubleshoot the issue:
http://office.microsoft.com/en-001/support/why-cant-i-start-my-office-2013-application-HA104011864.aspx
If the issue persists, do a repair for your Office suites in Control panel>Program and features>Office>Change>Repair
Tylor Wang
TechNet Community Support

Exclamation point and folder and nothing else

Hi... I have an older 20 g iPod. I dropped it (only 3 feet but hard surface) last week and after that it malfunctioned and then stopped functioning. I have tried the reset several times without success. My Mac does not recognize it either in the information about this Mac or the disk utility or the iPod updater. I would love to be able to revive it but had assuimed it dead. I can get an apple on the screen when I do a reset and the battery icon shows that it is charging ... and then the exclamation point with the folder comes up.
Any thoughts would be more than appreciated. Kay

Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/ipod/download/
http://www.apple.com/itunes/download/
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iPod Updater and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iPod Updater and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“Partition Magic”.
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning ! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery replacement (with pictures)
http://www.kokopellimusic.us/KM_instructions.htm
Have I tried this myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.

Question mark Folder issue.

Hey i've been looking around about the question mark Folder issue i have tried every step from PRAM to Disk Utility(repairing/verifying) to Recovering over Internet the whole 9 yards. (BTW It didn't let me Internet Recover because i have a later version of OS X i gave up on that). After a while i gave up went to sleep later turned it on and it booted up normally. After a bit of use i noticed that my Mac HD OS X isn't selected on the Startup Disk to boot from. I select my Mac HD OS X, clicked restart, then folder with question mark pops up again. I let it rest like i did last time and it let me boot up normally.
I have no idea how to fix this. What i noticed was the spinning color wheel before all this happened was popping up more often. My laptop actually froze with the wheel and i did a hard shut down and that is when the folder with ? popped up. Now it pops up once or twice every hour or depending on how much CPU i use. I can't quite figure this out.
I don't want to think my drive has failed or is failing cause it is barely a year oldl treat it very well.
Any help would be appreciated!
Here are my specs.
Macbook Pro 13-inch Mid 2012
Processor: 2.9 GHz Intel Core i7
Mem: 8GB 1600 MHz DDR3
Graphics: Intel HD Graphics 4000 512 MB
OS X 10.8.5

Hello Ben.
Try deselecting and reselecting the startup volume and then restart.

.Mac and Safari issue (no other browser)

I am running Safari 3.1 on Mac OS X 10.5.2 and the issue I am having is Safari related, and is not the fault of .Mac. The problem does not exist in Firefox.
The problem is viewing synced .mac bookmarks. System Preferences is set to automatically synchronize my .mac bookmark data, but when I use Safari and log into www.mac.com, and click on the bookmark link on the top, I click "Open Bookmarks" and Safari redirects to the .mac homepage instead of showing my list of bookmarks. It has happened sometime after the 3.1 update, but I cannot say exactly when.
I have removed the Safari folder inside the User Library, and also the Preferences file, both to no effect.
But I have made a new user, logged into my account and Safari has worked properly.
Does anyone know what might be causing this problem, or what I can remove to fix it.

I am having a similar issue. Have you found a solution for this?

Sad face and folder with ! mark. Help needed

My ipod will either show the sad Ipod face, or the folder with the exclamation mark when I try to turn it on. Also my computer won't even recognize it. It wont work or anything. I have tried to reset it, but nothing works. What are my options? I went to check out the repair options but when I choose defective unit, it wants me to pay over $200. I also just went out of warranty. Like last week. I have the 20GB, and its the version right before the video ipods.

Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
last resort and at your own risk.
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/ipod/download/
http://www.apple.com/itunes/download/
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iPod Updater and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iPod Updater and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“Partition Magic”.
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your
Warning ! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery replacement (with pictures)
http://www.kokopellimusic.us/KM_instructions.htm
Have I tried this myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.

Folder Issue

All, since having Verizon DSL installed on her PC, every time my mom tuns on her computer, the Verizon folder in the Program Files folder always opens up maximized. How can she prevent this from happening?

#1 I know this Windows, but what Version of Windows is it?
For example Windows XP.
#2 Did she turn off, restart, put into sleep mode, or hibernate the computer?
For example, on one of my XP computer(s): I go to Start -> Turn off Computer. Then I see Hibernate, Turn Off, and Restart.
On another of my XP computer(s): I go to Start -> Turn off Computer. Then I see Sleep, Turn Off, and Restart.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

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