Already activated on two computers?

I have Creative Cloud on my stationary computer at work, and also on my laptop. I just got a new laptop and tried to install Creative Cloud (and PS, ID and so on) on the new laptop. And I get a message that I already activated the licens on two other computers - even if I just un-installed all Adobe-products on my old laptop. What to do?

Here's a place to look
Activation & Deactivation Help

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Adobe Premiere Elements 12- Activating on two computers?

Hello, I have a personal laptop not used for work that runs windows 7. At work, I work on a Windows 8 tower. I am trying to figure out if there is going to be any issues if I purchase Adobe Premiere Elements 12 and install it on both machines. Somewhere it said that you can't run them at the same time? Is this true? Thanks in advance

jmkaden
I just now found the following Adobe document online and it is confirming what I have been telling you
End-user license agreements FAQ
Excerpt from above link
Can I use my software on two computers?
If you own, or are the primary user of, a single-user or volume license Adobe product that is installed on a computer at work, you can also install and use the software on one secondary computer of the same platform at home or on a portable computer. However, you may not run the software simultaneously on both the primary and secondary computers.
No more than one user can use a single-user license Adobe product.
Note: AVL customers have to buy two different licenses to use both operating systems, even if they have two different computers. They can only use the same license on another computer (not simultaneously) with the same platform at home.
For more information regarding Adobe's activation policy, including recent changes, see the Product Activation FAQ.
ATR

Adobe thinks I've already activated CS5 on two computers

So, I have the student version of CS5. I installed it on my PC running Windows XP Professional in March and it ran perfectly fine until July, when I got my first notice that it had "already been activated on two computers" and that I should deactivate one of those before trying to activate it again.
First off, I have no idea why it thinks I have installed CS5 on any other computers. I only have this one machine and I haven't done any reformatting or altering of my system to make it think there's more than one computer floating around here. So, I went on Adobe live chat to see about solving the issue, and with minimal real advice, they just altered my license so that I could reactivate and be on my way. Great.
However not a week later, it happened again. July 15, July 21, and then Aug 3. Same issue every time. I did my best to talk with the folks at Adobe's live chat, but none of them are terribly useful. They simply told me over and over that I had installed it on two other computers even though I only have one and that I need to deactivate one to activate on this one. Nobody gave me any insight as to why Adobe thinks I have 3 computers.
I thought that maybe because it was happening almost weekly that it could be a Windows update causing the issue, but my computer has updated since March and that didn't seem to do anything then. Regardless, I deactivated Automatic Updates for the time being, but I still got the activation notice even after getting the issue "resolved" in chat.
They fixed the issue the first 3 times, but the 4th time they passed me around from agent to agent until finally they said only the senior support staff could help me and that they would email me to further the conversation. This never happened.
Does anybody know what I could do on my end to resolve why I appear to have 3 computers, 2 of which that seem to be happily using CS5, while the 3rd is the only one I seem to be able to use and it cannot?
I paid for this program, it's not working properly, and I'm being treated like I'm trying to steal. Not cool.

Someone else may have stolen your serial number. Unfortunately there's nothing anyone here can do.
You're going to have call Adobe to straighten this out. Please do so and let us know how you make out.
If there's a problem, get a case number and take down names.
Bob

Installing and activating Creative Suite 6 Design Standard on two computers?

Hello!
I purchased Creative Suite 6: Design Standard as a physical copy (with a CD) about a couple of years ago. I've installed it on my iMac, but now that I purchased a Mac Book Pro, I'd also like to install the package on the laptop. My new Mac Book Pro 13" with Retina display does not have a CD/DVD drive.
First of all, is it possible to have an Adobe package installed and activated on two computers simultaneously?
I tried to download the Creative Suite 6 from the Downloads on Adobe website and activate it on my laptop with the serial number that I received when I purchased the product, but the serial number did NOT work. It says "The serial number you entered is invalid." Does this problem occur because the serial number is in use on the Creative Suite, which is installed and activated on my iMac?
Is there another way to download + install + activate the package on my laptop? Obviously without a CD/DVD drive I cannot use the physical installation CD that I purchased.
Thanks for help in advance, I really appreciate it!
– Miina

Hello!
Thanks for the reply. I've been looking into this problem more but haven't been successful in solving it. Getting a bit frustrated with this!
The serial number seems to be the issue.. I don't know why it won't go through. Do I need a different serial number to activate a Creative Suite 6 Design Standard downloaded from the Adobe website? I used the same serial number that can be found on the back of the product box that I purchased a couple of years ago. So far I have installed and activated my product only with my iMac, and now attempting to activate it with my Mac Book Pro, so the problem is not that it's been activated too many times.
When I finally do manage to activate this software also on my laptop, do I have to deactivate and activate it every time I wish to switch from one computer to the other? Is there a limit to how many times it can be activated/deactivated?
Thanks again for your help!
P.s. I also consulted this person https://forums.adobe.com/people/Nikhil%20Bisne (not sure if he is around, though) on my issue, because he was able to help somebody with a similar issue here: Re: Invalid Serial Number . The difference being that this person was activating their software for the first time, I'm trying to activate it a second time on a different machine (while still keeping the software activated on the first machine).

Hello , can you with a single account creative cloud , install on two computers ? (The one from home and one at work)

Hello , can you with a single account creative cloud , install on two computers ? (The one from home and one at work)
This will avoid me lugging around my mac, sorry for my english.
Margaux, photographer

Yes, this has been allowed with Adobe applications going back many years. A program such as Photoshop can legally be installed and activated on two computers at a time for the use of the single licensed user. You can't install legally on your own and a friend's computer for use by the two different people. Prior to Creative Cloud, there was an unwritten limit on how many times a given application could be activated, but there is no longer such a limit under CC. That means you could theoretically install on three or four computers, activating only two at a time, and then deactivating one or both before activating on another computer.

Already activated Photoshop Elements 9 on two computers and one computer died

Hi, I am having trouble reactivating Photoshop elements 9 on a new laptop I bought. I had already installed the program on my desktop and on my old laptop,which has unfortunately died and was unable to be restarted to deactivate the program. I have now purchased a new laptop and am unable to activate photoshop as it has already been activated on 2 computers. I am aware that you can only activate on two computers. Is anyone able to assist with this issue.

You will need to contact activation support:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
Most times you can start a chat session right in that window and get it taken care of right away.

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nievesfromaustin wrote:
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Mylenium

I wish to purchase creative cloud for students, now i have two computers that i use actively, can i use cloud on both at the same price and download?

I wish to purchase creative cloud for students, now i have two computers that i use actively, can i use cloud on both at the same price and download?

Your subscription allows for you to install on two machines. One condition is that only one of the installations can be in use at any given time.

This serial number has already been activated on 2 computers." Can i trace which computer is already used???

This serial number has already been activated on 2 computers." Can i trace which computer is already used???
Please help how to trace used license key?

Just call up tech support. Have proof that you are the legitimate owner handy, and they will invalidate the other serial activations. Not need to track people down yourself. And no, you can't do that anyway.
Did you buy your copy from a legitimate source, or from eBay?

I have two computers connected to my Apple ID which belonged to my partner who recently dieds and bneed the spaces for new computer Cannot dauthorize all because this is already done

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Is it possible to share 1 bluetooth keypad and 1 mouse pad between two computers in target mode? Grab a drink and let me tell you my story.
I purchased two computers... an iMac 27" i7 3.4 16GB RAM and a Mac mini 2.3 i5 8 GB RAM. Both have Thunderbolt capability and are in fact connected by thunderbolt. I have 3 problems...
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Thanks

There was a duplicate post of this question answered at:
http://exchange.ni.com/servlet/ProcessRequest?RHIVEID=101&RPAGEID=135&HExpertOnly=&HFORCEKWTID=8448:5&HOID=50650000000800000065190000&UCATEGORY_0=_26_%24_13_&UCATEGORY_0=_26_%24_13_&UCATEGORY_0=_26_%24_13_&UCATEGORY_S=0

I need to add a new computer and take off a old one but can't find the site or place to turn it off i can only have two computers but i got three please help let me know where to go to shut one off to put the new one on?

i need to add a new computer and take off a old one but can't find the site or place to turn it off i can only have two computers but i got three please help let me know where to go to shut one off to put the new one on?

Hello,
the way is written there Activation & deactivation help >>> (see there only to understand the procedure) Common activation problems >>> "Activation limit reached for [product]. This serial number has already been activated on 2 computers." "Maximum activations exceeded."
>>> How to deactivate or sign out >>> A single license for Adobe software lets you install the applications on two computers—for example, at home and at the office. However, you can use the software on only one computer at any given time.
If you want to install the software on a third computer, deactivate the software on the computer on which you will no longer use the software. Then, activate the software on the new computer.
Hans-Günter

Photoshop cs4 says it's already installed on two machines

I have Photoshop CS4 installed on two computers. I've been using it on the 1st computer for several weeks. However, today, I opened it on my 2nd computer for the first time, and it says I've already got it installed on two other computers, and have 30 days to de-activate it on one of the other computers. But I only have it installed on two computers PERIOD. Anyone know about this? How to fix? thanks!

you need to call customer service so they can reset your activation count. probably won't be in tomorrow, i'd guess...

The serial number has aleady been activated on 2 computers

When I start Illustrator I get an error 'Activation limit reached for Adobe Creative Suite 5 Design Standard', 'The serial number has already been activated on 2 computers'.
The computers it was previously on have been wiped clean so I cant deactivate it on them. The help docs say this:
What happens if my computer is stolen or damaged and cannot be repaired?
If your computer is stolen, damaged beyond repair or the hard drive is completely re-imaged, the activation will be lost. In either case you can install and start using the Adobe product on your new computer, which will automatically detect the problem if you already had two computers activated. The activation process will guide you through the new activation, even if the prior computer is no longer available.
However the activation process isn't guiding me at all! I cant use this software now and nothing in the docs gives any indication how to fix this.
Thanks

What am I missing?

Already activated on two computers?

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