AMD/ATI Firepro support request.

Hi,
Im new at this forum and also new as AE user. So first i want to say sorry for my lack of knowledge.
Back in 2011 i bought a mobile workstation basically concentrating on audio production abilities. So i have no idea what graphic card to choose. I chose ATI Fire Pro M8900 that time. Even these days i have not much necessity of a pro graphic card expect making an audio spectrum video for my produced audio. I do this in After Effects CC. Now when i render the projects to AVI its taking hours even for 3-5 min project just cause GPU greyed out. Buying another CUDA GPU card is not affordable to me. I have no use of 3D Ray Tracing. So i want adobe to make a feature that can disable 3D Ray Tracing & let me render my project using AMD GPU.
If any one else have a suggestion please help me out my use if so limited as i said.
Thank you.

As Mylenium suggests, you first need to understand how After Effects uses the GPU (and, more important, how it does _not_ use the GPU):
http://blogs.adobe.com/aftereffects/2012/05/gpu-cuda-opengl-features-in-after-effects-cs6. html
See this page for resources about making After Effects work faster: http://adobe.ly/eV2zE7

Similar Messages

AMD/ATI driver problems on a Dell laptop with attached dual monitors

I have a Dell Precision M4800 laptop with a docking station for two additional monitors. I'm shooting for a "big desktop" setup, with my laptop display and the two external monitors forming one large multi-monitor X screen.
When deciding which video driver I'd need, I did the usual:
$ lspci | grep VGA
01:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Venus XT [Radeon HD 8800M Series]
Which is weird, because the M4800 isn't shipped with 8800M cards. Rather, it's shipped with the AMD FirePro M5100 Mobility Pro (see above link) (also, too many "Pros", AMD...).
I tried the open-source driver, but I couldn't get both my external monitors working in tandem, so I went with catalyst-test, since the non-beta version of the proprietary driver doesn't support the 3.13 kernel (or my alleged 8800M series card, for what it's worth).
My display setup using catalyst-test is still far from ideal. My dual (horizontally adjacent) monitors reset to cloned/mirrored desktops after every reboot, and my machine refuses to show three monitors (dual monitors + laptop display), even with the 2GB of dedicated RAM in my graphics card (see above M4800 link). There's other miscellaneous annoyances as well.
Using hardinfo, I see that my VGA driver thinks it only has 256MB of RAM... which doesn't align with the M4800 specs. Is there a way to change this value?
Just today, I found the catalyst-firepro driver, which I think might be the correct driver for my laptop, at least given the specs on the M4800 from the website.
There's also the option of not using my AMD card at all, and just using the Intel graphics on my laptop. (I had to disable hybrid graphics in my BIOS to get any AMD-specific drivers to work). I'd like to steer away from this, due to the performance loss, but I'd be willing to make the change if the pros outweighed the cons.
As I see it, I have a few options:
AMD/ATI open source driver: Can't seem to get two monitors working, much less three...
catalyst-test: Any two monitors will work together, but not three. Other annoyances.
catalyst-firepro: Have not tested yet.
Intel open-source driver with AMD card disabled: Have not tested yet.
Can anyone who has had similar issues and/or hardware offer a best course of action which has worked for them? I know we're supposed to avoid "opinion" questions, but I think this is grounded enough in the scientific method to merit some helpful responses.
Any help is appreciated.
Thanks!

clfarron4 wrote:
The last option to me is screaming catalyst-pxp at me, because that's one of the few options if you have integrated graphics and a discrete graphics card.
Let me get this straight: Can you disable the either or both of the Intel/AMD graphics in the BIOS settings? If so, but don't want to disable either, you might want to look at the hybrid graphics section of the wiki.
I know about powerXpress and I think I'd like to avoid it. My experience with hybrid graphics on other Linux distributions is that it's rather unstable or just plain unsupported. If someone can convince me otherwise, given their experience with hybrid graphics on Arch/Linux, I might reconsider.
I'm fairly certain I can enable either of my GPU's separately, but I'll have to check for sure next I reboot my PC.
The last option I mentioned because I thought the Intel drivers might be more robust than the AMD drivers, which have don't have a sterling reputation when it comes to supporting Linux (compared to nVidia anyways, who I know in the past have had good Linux support).

AMD/ATI not working on HP Pavilion p7-1037c Desktop PC

I received a pop-up nitice that the AMD/ATI Video Driver is not working on my HP Pavilion p7-1037c Desktop PC, no other details. How should I proceed?

Hello @Lovedog,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that you recieved a notice that your AMD/ATI Video Driver was not working on your HP Pavilion p7-1037c Desktop PC and you are seeking assistance. I would be happy to assist you, but first I would encourage you to post which operating system you are using. And whether your operating system is 32-bit or 64-bit as with this I can provide you with accurate information.
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

The AMD/ATI Bar & Grill

Catalyst 8.10 is finally up for grabs.
Yay, X.org 7.4 and 2.6.27 support at last!
Last edited by Wintervenom (2009-11-08 16:28:44)

Dri don't work for me with 8.11 from testing.
$ cat /var/log/Xorg.0.log|grep "(EE)"
(II) Loading /usr/lib/xorg/modules/extensions//libdri.so
(EE) LoadModule: Module dri does not have a driModuleData data object.
(EE) Failed to load module "dri" (invalid module, 0)
(EE) Failed to load module "type1" (module does not exist, 0)
(EE) LoadModule: Module dri does not have a driModuleData data object.
(EE) fglrx: Failed to load module "dri" (invalid module, 0)
(EE) fglrx(0): DRI module is not loaded.
(EE) fglrx(0): XMM failed to open CMMQS connection.
$ glxgears
X Error of failed request: BadRequest (invalid request code or no such operation)
Major opcode of failed request: 143 (GLX)
Minor opcode of failed request: 19 (X_GLXQueryServerString)
Serial number of failed request: 10
Current serial number in output stream: 10
$ pacman
local/catalyst 8.11-0.1
Proprietary AMD/ATI kernel drivers for Radeon brand cards. Stock kernel.
local/catalyst-utils 8.11-0.1
Proprietary AMD/ATI userspace tools and libraries for Radeon brand cards.
local/xorg-server 1.5.2-3 (xorg)
X.Org X servers
local/xorg-server-utils 7.3-1
X.Org utilities required by xorg-server
Last edited by Zap (2008-10-18 09:17:55)

Arch linux doesn't boot after installing AMD ATI Catalyst

I have a laptop which has a integrated graphic card intel 4th generation (4600) and an AMD ATI R9 m265x (hybrid Intel/AMD graphics card) so I have just installed AMD ATI Catalyst proprietary ones by following
AMD Catalyst ArchWiki.
I have used "Installing from the unofficial repository" method so in my pacman.conf I have added below entry for [catalyst-stable]:
[catalyst-stable]
Server = http://catalyst.wirephire.com/repo/catalyst/$arch
## Mirrors, if the primary server does not work or is too slow:
#Server = http://70.239.162.206/catalyst-mirror/repo/catalyst/$arch
#Server = http://mirror.rts-informatique.fr/archlinux-catalyst/repo/catalyst/$arch
#Server = http://mirror.hactar.bz/Vi0L0/catalyst/$arch
Then I have update pacman's database and install below packages:
catalyst-hook
catalyst-utils-pxp
lib32-catalyst-utils-pxp
(No need to install catalyst-total-pxp as I have installed catalyst-utils-pxp)
After installing it, I have configured the driver, configuring X using below command:
# aticonfig --initial
In order to use PowerXpress support I have installed catalyst-utils-pxp package plus additional lib32-catalyst-utils-pxp.
To perform a switch into Intel's IGP I have also installed the mesa-libgl package and Intel's drivers: xf86-video-intel and intel-dri .
I have enable the automatic update by enabling the catalyst-hook.service with below commands since it automatically rebuilds the fglrx modules while the system shuts down or reboots (so I haven't to do it manually each time kernel is updated using Catalyst-generator):
# systemctl enable catalyst-hook
# systemctl start catalyst-hook
And finally I have blacklisted radeon module by creating "/etc/modprobe.d/blacklisted.conf" file which content is:
blacklist radeon
and also I have ensured that fglrx line is added in "/etc/modules-load.d/Catalyst.conf" file.
To avoid problems, I have rebuilt the fglrx module by doing (I know it is not necessary as it is done by catalyst-hook):
catalyst_build_module all
Once I reboot, arch linux does not boot. Last lines printed out are below and then it freezes:
Starting temp files linker to catalyst...
Starting Catalyst event Daemon...
[ OK ] Started Catalyst event Daemon
Starting Catalyst's fglrx kernel' module builder...
[ OK ] Started temp files linker for catalyst.
[ OK ] Started Catalyst's fglrx kernel' modue builder.
[ OK ] Started gnome Display manager.
[ OK ] Started Network manager.
[ OK ] Reached target Multi-User system.
[ OK ] Reached target Graphical Interface.
[ OK ] Reached target Network.
I have tried to put nomodeset as a kernel parameter but it does not work. Also, after reading ArchWiki, I have noticed that it is recommended to don't do this as I am using catalyst-utils-pxp because intel driver needs it so I have removed nomodeset parameter from kernel but It continues not working.
Any ideas?
Package versions:
Kernel version 3.17.6-1-ARCH
catalyst-hook 14.12-1
catalyst-utils-pxp 14.12-1
lib32-catalyst-utils-pxp 14.12-1
xorg-server 1.16.2.901-1
xf86-video-intel 2.99.916-3
Last edited by toni (2014-12-13 19:38:38)

FInally I managed to boot arch linux.
I had to downgrade xorg-server from 1.16.2.901-1 to 1.15.2-1.
It seems there is a problem with Catalyst 14.12-1 and xorg-server 1.16.2.901-1.
Also I had to replace desktop manager from gdm to lightdm as gdm raises segmentation faults using xorg-server versions 1.16.2.901-1 and 1.15.2-1.
Finally I had to add an entry in pacman.conf:
[xorg115]
Server = http://catalyst.wirephire.com/repo/xorg115/$arch
## Mirrors, if the primary server does not work or is too slow:
#Server = http://mirror.rts-informatique.fr/archlinux-catalyst/repo/xorg115/$arch
#Server = http://mirror.hactar.bz/Vi0L0/xorg115/$arch
Then performs following actions:
1) # pacman -Syuu catalyst-hook catalyst-utils-pxp
2) Uninstall all the packages xf86* such as xf86-video-intel, xf86-input-evdev, xf86-input-synaptics, etc.
3) Install the packages uninstalled in step 2 and install them again using xorg115 repo, for example, # pacman -S xorg115/xf86-video-intel xorg115/xf86-input-evdev xorg115/xf86-input-synaptics
I have put a comment here.
Last edited by toni (2014-12-14 12:31:29)

No video preview after ati firepro driver update

good morning, after uninstalling old drivers I installed the latest firepro drivers 14.301.1019 . I now have no video playback in either preview window. (This is also happening in sony vegas 13.pro)
I have a windows 7 64 bit desk top PC with an ATI firepro V7900 card installed.
I can playback video files in other programs like TMPGENC mastering works, quick time player etc it just appears to be the editing programs that have lost the ability to playback files.
The files are a mixture of HDV files , ciniform avi and ciniform mov,
I tried a reinstall of sony vegas and that made no difference.
I have tried reinstalling the old drivers but it makes no difference.
Has anyone else seen this, or have a solution.
thanks John.

sounds like a driver problem since it happens in both programs. both have an option not to use the gpu for acceleration/rendering. i dont use amd graphics, but when you install is there an option to remove previous settings or clean install? you might need to uninstall all amd software, restart, and then reinstall. once in a while graphics drivers just dont install correctly in windows, and amd's software is known for its problems...

Drivers needed for AMD ATI Mobility Radeon Series

1//
this card is AMD ATI Mobility Radeon™ HD3650/HD3450/HD 3670/HD4570/HD565v/HD4670/HD4330/HD5450/HD5650/HD5470/HD4200/HD5730/HD550v/HD540v/HD545v
Graphics Driver , WINDOWN 10 don't support it ,
pls write to code for it , i'm very like this kernel (win 8.1 ) and want to use it . Thanks
MS .
2//
and :Raster images like JPEG in my computer
http://www.mediafire.com/download/2syw01l9d9i8e6y/Untitled.png

1//
this card is AMD ATI Mobility Radeon™ HD3650/HD3450/HD 3670/HD4570/HD565v/HD4670/HD4330/HD5450/HD5650/HD5470/HD4200/HD5730/HD550v/HD540v/HD545v
Graphics Driver , WINDOWN 10 don't support it ,
pls write to code for it , i'm very like this kernel (win 8.1 ) and want to use it . Thanks
MS .
2//
and :Raster images like JPEG in my computer
http://www.mediafire.com/download/2syw01l9d9i8e6y/Untitled.png
You need to contact AMD directly to advise them of the problem. AMD has sole responsibility for the publication of the hardware drivers for their products. Microsoft does not write hardware drivers for any third party hardware. Drivers
supplied by Windows update are supplied by the original publisher to Microsoft who in turn distributes the drivers via Windows Update.
So, it is your responsibility to report the problem directly to AMD for the ultimate resolution.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

Arch Builds / HPC with AMD/ATi

Hi all, I have some questions to ask and would value your input back.
I am going to be building a new PC, specifically to aid in my graduate thesis work in computer science, so I need to upgrade from my measily Centreno Duo laptop (side note: its never run as well as it does on that its on Arch: you all have a convert now) so that I can approach GPGPU programming. My initial idea was to just save for an i7-920 and some Nvida cards but money is tight (being a grad student and all). However after seeing the most results from the most recent SuperComputing confrense I have seriously given thought to an AMD/ATi combo. Now historically I've been a fan of AMD but not ATi, and when I got into it system building years ago ATi stunk building drivers for windows let alone linux.
My serious question is those that are using ATi, are you noticing at least pretty linear increase in quality of driver release, or at least close. I'm going to ignore the open source driver mostly because if I buy a 400$ graphics card for HPC and a lesser extent HD video processing, I want it to bloody work, not wait a year or two for half implimentation. Please note that I do wish to see the open source drive be on par or better but right now, I'm trying to graduate in spring 2011 so timing is pretty critical.
Any thoughts about the subject I would love to know since I'm at that point of system building where I need to select the parts that are dependent on each other a lot.
Thanks,
also if this needs to be moved to another board please do so.

Eh, I'm using Catalyst right now and it's not giving me any problems like it has in the past, but their support simply isn't even close to Nvidia's. Besides the fact than Nvidia's drivers always work better, Catalyst often takes a while to support new Kernels and new versions of Xorg (I'm still on Xorg 1.6.x). The open source drivers work fairly well if you want to mess with a bunch of git packages. I had it working good for a while, but then it stopped working so I just installed Catalyst. Go with Nvidia IMO, though AMD CPUs still rule ATI is getting better though, and aside from having to use the old Xorg, it's not giving me any problems right now.

ERROR MESSAGE: amd/ati video driver stopped working properly

I have an HP Pavillion dv7 Notebook PC, Prod# A1T60UA#ABA. My screen has gone black a few times while I have been using it and it takes a long time for my notedbook to boot up. I have received an error message from HP action center that the AMD/ATI Video Driver has stopped working properly I have an Intel Graphics Kernel Mode Driver - Intel Corporation - 8.15.10.2476 and an ATI Radeon Kernel Mode Driver - ATI Technologies Inc. - 8.01.01.1178 currently installed. I think these are my graphics drivers. I went to the HP Driver download and only found the Intel driver version that is currently on my system. I also have the current bios version on my sysem. I ran a complete diagnostics (5 hours) and everything passed.
I have searched the support forum an have not found a solution to my problem.
I am running operating system windows 7, 64 bit

Hi Bobkat611,
I understand you are having issues with your HP Pavillion dv7 Notebookand your HP graphics card. If you download HP Driver. This should resolve your issue.
Hope this helps.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

AMD/ATI fglrx 8.42.3 Experiences

The 8.41 thread is getting a little clogged with 8.42 talk, so I decided to make a new thread for 8.42.3
Phoronix have announced that AMD/ATI have released their new driver, 8.42.3, which I hvae placed into [testing]. Although they haven't updated their site anywhere about this release, I have found release notes for the driver here: http://www2.ati.com/drivers/linux/linux_8.42.3.html
Of note:
New Features
This release of the ATI Catalyst™ Linux driver introduces the following new features:
* Support for Accelerated Indirect Rendering (AIGLX)
* Support for X.org version 7.3
* Products older than Radeon™ HD 2x00 are now supported after being enabled only for testing in 8.41.7
* A new 3D user interface is now avaialble in the ATI Catalyst™ Control Center-Linux Edition. The new interface allows for the setting of Anti-Aliasing, Anisotropic Filtering, and VSync. Included on the new 3D interface are static preview images showing the visual effects of the different 3D settings
Resolved Issues
The following section provide a brief description of resolved issues with the latest version of the ATI Catalyst™ Linux software suite. These include:
* Playing videos with TexturedVideo no longer results in stuttering being noticed
* Corruption is no longer noticed when the Composite extension is enabled
* Segmentation faults in OpenGL applications and the ATI Catalyst™ Control Center Linux Edition with Rialto-based AGP cards no longer occur
* Various error messages no longer appear during RPM installation under SuSE 10.2. Further details can be found in topic number 737-29576
Known Issues
The following section provides a brief description of known issues associated with the latest version of ATI Catalyst™ Linux software suite. These issues include:
* There is no support for video playback on the second head in dual head mode. Further details can be found in topic number 737-26985
* Desktop corruption may be noticed when dragging the overlay/video when using dual-display mode. Further details can be found in topic number 737-29578
* A black screen may be observed on some hardware when switching to the console or leaving the X window system when a Vesa framebuffer console driver is used. Further details can be found in topic number 737-28558
* The display may go blank with clone/dual/horizontal mode configured or switching VT on systems containing an ATI Radeon 9800 XT product. Further details can be found in topic number 737-29574
* An error message appears during installation if dash is used as /bin/sh. A topic number is not available for this issue
* Several distribution-specific packaging scripts are not up-to-date in this release. In particular packaging for 64-bit Ubuntu versions is known to be broken. A topic number is not available for this issue
The release notes state that AMD/ATI still recommend that 8.40.4 remain the version provided by distros - I'd believe it. I've had graphical corruption, non-working compiz, glibc double-free errors, and general unhappiness with this version of the driver on my dual-head setup with a 9600XT. However, since it is the first version to support Xorg 7.3 (xorg-server 1.4) it will remain in [testing] with xorg-server. If Xorg 7.3 moves out of testing, fglrx 8.42 will follow it.
Please use this thread to post your experiences with 8.42.3
Last edited by Cerebral (2007-10-26 14:48:44)

Cerebral wrote:
Emphrygian wrote:
raven3x7 wrote:Im having a watermarkk issue with both 8.4 and 8.42 from testing. I made a bugreport. http://i164.photobucket.com/albums/u2/r … ermark.jpg
I had similar problems, but they went away when I put in "AIGLX" "true" under the server layout section of xorg.conf, as well as putting in "XAANoOffscreenPixmaps" "true" and "DRI" "true" under the device section. A less lazy user would probably try to determine which one solved the problem, but I am lazy
I hope it really does fix it permanently for you - there've been a lot of "red herring" Xorg.conf fixes for the corruption, but it's always seemed to come back.
I understand your point, but this certainly fixed it for me. The problem appeared not many seconds after I logged in to my upgraded machine. I also had problems with playing certain video files (flickering/no video) which worked before the upgrade, but after doing these changes they also started working again. I'll keep my fingers crossed that the corruption and video problems will stay away...

Solve a problem with AMD/ATI Video Driver HP Touchsmart 610-1280

I get an error message saying that my AMD/ATI Video Driver has stopped working correctly and I need to update my driver but when I do on HP Support it says that the page doesn't exist. Any ideas where i can get this driver or how to fix this?

Hello @rebonitz,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that when you go to update your drivers on your HP TouchSmart 610-1280qd CTO Desktop PC AMD Graphic Drivers page you are getting page cannot be displayed. I am providing you with a direct link the HP TouchSmart 610-1280qd CTO Desktop PC Drivers. When there simply choose the operating system that you are using from the drop-down box and click NEXT. You can then scroll down till you see Driver - Graphics and click on it and you will see the link to your graphics card download page. Click on that and you are at the page you are needing.
I hope I haev answered your question to your satisfaction. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Technical Support Request - (Audigy 2 ZS Platinum Hacked?

I just want to know yes or no can a sound card or video card be hacked. More importantly my old computer was hacked right down to the bios. Can not install windows nothing works. Is it safe to put my Audio Card (Audigy 2 ZS Platinum) into a new computer or could doing so harm my new computer? Should I just by another card? I would love to save the money from not buying another card but not if there is any chance that it will harm my new computer. >Original Message Follows:>------------------------>=======================>>Subject: CLI - Technical Support Request - (Audigy 2 ZS Platinum)>Name: Br Gordon 32>Self Description: Intermediate PC User>Country: United States of America>------------------>Support Inquiry: ID(5) I need help with a third-party software>application>Product: Audigy 2 ZS Platinum>------------------>Operating System: Windows XP>Computer Brand/Model: E Machines>Processor/CPU: pentium 4
2.0 ghz>Memory: 52 mb>>Detailed Problem Description:>I have two questions. One I have Audigy 2 zs>sound card in an old computer that got hacked>bad. I was thinking of using it in my new>computer but my old computer got hacked right>into the bios. I have not been able to get a>tech to fix it because it was hacked so bad. So>my question is this. Is it safe to put this>sound card in my new computer?>> If someone can get into my bios could they do>something to a sound or video card that would>make it dangerous to put in a new computer?>Should I just buy a new sound card from you?
THE QUESTION BELOW CAN BE IGNORED I was just curious about the answer.
My second question has to do with Asio. There is a>website www.asio4all.com that I downloaded from>because one of my VST soft synths said I needed>it. But windows li've care said it was a trojan.>(ASIO4ALL 2.7 ) Are there third party websites>that offer Asio that are safe?>> When I first installed the ASIO Im not sure it>was from that site and it seemed to work like a>regular program but lately I have been cleaning>my computer from a hacker and windows identified>it as a trojan. So my last question is do you>have asio drivers that would work with VSTs>requiring it's>>Would they only be bundled with creative sound>cards or are there third party distributers that>can be trusted. I guess Im asking if windows>li've care could be wrong. I removed it just to>be safe. I hope I did not ask too many>questions. I appreciate your time and efforts in>answering my questions.>Sincerely>Brian G>

No, it can't

HP Support Super-Sleuth: Receipts, Records and Support Requests, Oh My!

How does a warranty work? How does HP keep track of support cases for 80 million (that’s right, MILLION) consumer products? And darn it, do you really need to keep your product receipt?
Today we’re launching a new series on the forum blog to shed light on some of the frequently asked questions about what it is that we do here in the world of HP support. We’ll be mining our databases for the best questions and giving you some insight into what it’s like to provide world-class support to our customers worldwide.
Today’s topics: keeping your receipts and keeping track of customer requests.
Q: Do I really need to keep my product receipt when I purchase an HP product?
A: Yes. Always retain your product receipt when you make a big technology purchase. The most important reason for keeping your receipt is so that you have the proof of purchase in case there are any questions or discrepancies about your warranty or service contract with HP.
Your HP warranty begins from the date you purchase your HP product. In most cases, the serial number of your product will be sufficient to confirm your product entitlement to warranty coverage. However, sometimes incomplete registrations or other issues make it impossible for HP support to accurately record the date you purchased your product. If this happens, HP support agents will ask you to provide and verify your date of purchase before you can access your warranty coverage. Your receipt should include the serial number of the product to which it applies and confirms the date you purchased your product from HP or an authorized HP retail partner. You receipt is the easiest form of documentation to provide when validating your warranty.
Don’t worry though, if you misplace your receipt (the warranty generally lasts an entire year), we can accept other documents as proof of purchase, too. Invoices that include product details and date of purchase, credit card receipts or statements that include product information and date of purchase and other official documents can all work in place of a receipt. Just remember to BLACK OUT any personal account information or other identifying data on your documents. Our support agents will immediately destroy any documents that contain this kind of information – our first priority is your privacy!
As a last resort, if no other purchase date is available for a consumer product, a default date of purchase is loaded into our systems instead of your actual date of purchase. Customer Service will work with you to determine the closest date to your original purchase as possible. Often, that date coincides with the date the product was shipped to the store, the date it was first powered on, or the date it was manufactured.
To recap: Keeping your receipt helps ensure you receive the best support possible and allows HP to deliver the customer experience you expect. Keep your receipts!
Q: How does HP support keep track of all of its customer requests?
A: It’s true: we have a LOT of consumer products out there in the world. Luckily, only a fraction of the 80 million printers, laptops, desktops and other technologies we produce ever need help from our support team. Even that fraction translates to significant data that HP needs to track. We know that to you, that data is more than bits and bytes – it’s the access point to your digital life!
Our highly trained support team uses state-of-the art software to keep track of information related to each customer case and works hard to document each customer’s concerns and ongoing interactions over the course of a service experience. Our software is secure, but allows us to share case notes between the various experts you might need to work with to resolve your support questions. This way, anyone who responds to your request can see who you talked to you and what was discussed. You might have to provide a little bit of context, just to set the scene for our support agents, but the key points are right at their fingertips!
We also have some policies that help us stay focused on open and active cases. For instance, we have time limits for responding to requests for information, like the proof of purchase requests we talked about above, before a case is closed. These time limits are communicated to the customer along with each information request, which is usually sent via email. For instance, if HP requests a proof of purchase to validate a warranty claim, we ask that the customer reply within five days to let us know they’re pursuing the necessary information. If we do not hear from a customer within the five-day window a representative is authorized to close that specific case. After that point a customer can open a new case number and reference the old case in their claim. This process ensures we do not keep old cases open and unresolved indefinitely. We maintain clear, precise and secure records for support requests and can access old case information quickly and accurately.
Do you have questions for our Support Super-Sleuth? Submit your burning questions today, by sending a PM to one of the forum Admins, and stay tuned for more installments each week.
I work for HP, supporting the HP Experts who volunteer their time and technical knowledge to help others.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

How does a warranty work? How does HP keep track of support cases for 80 million (that’s right, MILLION) consumer products? And darn it, do you really need to keep your product receipt?
Today we’re launching a new series on the forum blog to shed light on some of the frequently asked questions about what it is that we do here in the world of HP support. We’ll be mining our databases for the best questions and giving you some insight into what it’s like to provide world-class support to our customers worldwide.
Today’s topics: keeping your receipts and keeping track of customer requests.
Q: Do I really need to keep my product receipt when I purchase an HP product?
A: Yes. Always retain your product receipt when you make a big technology purchase. The most important reason for keeping your receipt is so that you have the proof of purchase in case there are any questions or discrepancies about your warranty or service contract with HP.
Your HP warranty begins from the date you purchase your HP product. In most cases, the serial number of your product will be sufficient to confirm your product entitlement to warranty coverage. However, sometimes incomplete registrations or other issues make it impossible for HP support to accurately record the date you purchased your product. If this happens, HP support agents will ask you to provide and verify your date of purchase before you can access your warranty coverage. Your receipt should include the serial number of the product to which it applies and confirms the date you purchased your product from HP or an authorized HP retail partner. You receipt is the easiest form of documentation to provide when validating your warranty.
Don’t worry though, if you misplace your receipt (the warranty generally lasts an entire year), we can accept other documents as proof of purchase, too. Invoices that include product details and date of purchase, credit card receipts or statements that include product information and date of purchase and other official documents can all work in place of a receipt. Just remember to BLACK OUT any personal account information or other identifying data on your documents. Our support agents will immediately destroy any documents that contain this kind of information – our first priority is your privacy!
As a last resort, if no other purchase date is available for a consumer product, a default date of purchase is loaded into our systems instead of your actual date of purchase. Customer Service will work with you to determine the closest date to your original purchase as possible. Often, that date coincides with the date the product was shipped to the store, the date it was first powered on, or the date it was manufactured.
To recap: Keeping your receipt helps ensure you receive the best support possible and allows HP to deliver the customer experience you expect. Keep your receipts!
Q: How does HP support keep track of all of its customer requests?
A: It’s true: we have a LOT of consumer products out there in the world. Luckily, only a fraction of the 80 million printers, laptops, desktops and other technologies we produce ever need help from our support team. Even that fraction translates to significant data that HP needs to track. We know that to you, that data is more than bits and bytes – it’s the access point to your digital life!
Our highly trained support team uses state-of-the art software to keep track of information related to each customer case and works hard to document each customer’s concerns and ongoing interactions over the course of a service experience. Our software is secure, but allows us to share case notes between the various experts you might need to work with to resolve your support questions. This way, anyone who responds to your request can see who you talked to you and what was discussed. You might have to provide a little bit of context, just to set the scene for our support agents, but the key points are right at their fingertips!
We also have some policies that help us stay focused on open and active cases. For instance, we have time limits for responding to requests for information, like the proof of purchase requests we talked about above, before a case is closed. These time limits are communicated to the customer along with each information request, which is usually sent via email. For instance, if HP requests a proof of purchase to validate a warranty claim, we ask that the customer reply within five days to let us know they’re pursuing the necessary information. If we do not hear from a customer within the five-day window a representative is authorized to close that specific case. After that point a customer can open a new case number and reference the old case in their claim. This process ensures we do not keep old cases open and unresolved indefinitely. We maintain clear, precise and secure records for support requests and can access old case information quickly and accurately.
Do you have questions for our Support Super-Sleuth? Submit your burning questions today, by sending a PM to one of the forum Admins, and stay tuned for more installments each week.
I work for HP, supporting the HP Experts who volunteer their time and technical knowledge to help others.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

Azure Websites suspended - why, and how do I reactivate it? Cannot submit tech support request

Hello,
Our company has an Microsoft Action Pack subscription. I have an MSDN Subscription allocated to me. Through the MSDN Subscription, I have a monthly $70 Azure credit. I have been using this Azure credit to test Azure Websites.
I have noticed this month (March 2015) that two of my websites are showing "Suspended" in the portal.
I suspect this probably happened in January 2015 when we had a particularly busy testing month and I used up all my Azure credit for the month, however the current status leaves me puzzled:
1. I can't find a specific record of when, or why, the websites were suspended. Can someone tell me how to discover this?
2. If it was due to exhausting my monthly credit, why did they not become re-enabled the following month when my account went back into credit?
3. How do I raise a tech support ticket against this subscription for this problem, or other problems I may have with Azure during my development and testing?
I have had various fruitless phone and email exchanges with Microsoft representatives, often suggesting I purchase technical support for this subscription in order to submit a ticket. As an MSDN subscriber, I shouldn't need to, according to this blog post
from Microsoft:
http://blogs.msdn.com/b/mast/archive/2013/10/24/windows-azure-technical-support-for-msdn-technet-or-mpn-users-and-partners.aspx
However, the process described is not working for me, when it asks for my Contract ID and Access ID, it ignores it and redirects to the same screen without an error message.
As a software developer, it is still challenging to recommend Azure hosting to clients when services become suspended without warning or explanation, and technical support channels are unclear or broken.
Any insight appreciated.
Michael

Hi Cristhian,
Thank you for re-enabling the websites. So, my immediate issue is resolved in that the websites are running again, but I do have a question about the root cause of this issue.
If I use up my monthly credit before the end of the month and the websites get suspended again, will I need to repeat this process to get them re-enabled, or would you expect them to automatically re-enable when my account is back in credit?
I'm still having trouble lodging a technical support request for Azure under my MSDN subscription, but I will include the detail in a reply email to your colleague Sudha.
Thanks,
Michael

Amd/ati video drive

Question.. i'm having a problem with my AMD/ATI VIDEO DRIVE.. It has been suggested to uninstall the program.. will my laptop run properly or how do i resolve this issue.. i no longer have a warranty it is almost 4 years old...

Your graphics card(and most hardware) requires drivers to run efficiently. If you do not have proper drivers installed your graphics card may run at full performance and overheat. The best thing to do is go to the AMD website and download the latest drivers for your graphics card.
Btw what problem are you facing?

AMD/ATI Firepro support request.

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