An open message to OpenReach

Guys,
Can you please give your on-site engineers, the ones that visit the customer's premises, the training that they are screaming out for!
I've now had 6 engineers visit to try to resolve the line issues I've been having, and all of them had knowledge in different aspects of the product that they are here to fix.
To be honest, it doesn't look good when the customer knows more than the engineer who's there to fix the problem, these are engineers that are presented as a subject matter experts.
One engineer was adamant that the A+B connections within the VDSL plug wasn't for a data extension, but for a bugler alarm system.
Others had no idea what a profile reset is, another engineer expressed his concerns on just how little training they got on the infinity package, even though he had requested training.
It's silly to put people in the line of fire when they don't know what they are supporting.

Hi
Unfortunately, the main Openreach site specifically says that contrary to popular belief, they are not who we (mere mortals) should contact. We should go via our ISP. (From my experience, that can be like passing chinese whispers.)
Anyhow, I managed to find a page on the Openreach where it seems that you can lodge complaints or suggestions..
https://www.openreach.co.uk/orpg/home/contactus/tellussomething/tellussomethingaboutourpeople/tellab...
ptan

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try a reset there could be a file in the message which phone wont support
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Hi,
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about me i change to another GSM operator, and its work now.
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@Ralph Thanks. Here's how I proceeded with your suggestions.
Try moving these as well.
Indeed, there were some files as you described in the "By Host" directory. I removed those, trashing them, and, for good measure re-examined the parent directory (Library), removing any (newly created for the most part) files matching the .plist list provided in your post.
IF you are really sure the com.apple.ichat.plist one is not there you need to check if you have Permissions to Write to the Preferences folder.
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Best regards,
codefish46

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Hi kfrau13,
Thanks for visiting Apple Support Communities.
If you were not able to view the rented movie, you may want to report the issue with your purchase:
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http://support.apple.com/kb/HT1933
Cheers,
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An open message to OpenReach

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