Annual upgrade pricing?

I've read that a $49.99 calling plan on any line is required for an annual upgrade. So if your on the 65+ share plan with two lines, your not eligible because it's $40.00 for the primary line and $19.99 for the secondary line. Yet the account owner is billed $59.99. So why doesn't this qualify them for the annual upgrade?
Thanks

If the value of the calling plan (just the Talk or Talk & Text portion) is less than $49.99/month, then that line does NOT qualify for an annual upgrade.

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Transfer Upgrades and Annual Upgrades

Hi Community,
I have a few questions regarding transferring upgrades and annual upgrades. First off, here's what the FAQ says:
What do I have to do to get a new phone with Annual Upgrade?
You must be registered for My Verizon, be on a calling plan of $49.99 or higher and have completed at least 1 year of a 2-year contract and agree to renew for an additional 2 years in order to get a new phone at a promotional price. It’s as easy as that.
Is this replacing New Every Two?
No, Verizon Wireless is providing an additional program to upgrade your phone. By taking advantage of the Annual Upgrade, however, your New Every Two calendar will restart.
I currently have a Moto Droid (secondary line on a family plan) which I purchased in November of 2009 on an Annual Upgrade. I resigned a 2 yr contract for the line (ending 11/2011) and paid the promotional price for the phone. I was actually only 11.5 months into the contract but I think they let me slide Anyway, I'm assuming my line should be eligible for another Annual Upgrade in November of this year? I'm sort of confused because this line now has a different contract ending date than the primary line (how is that possible on a family plan, by the way?)
The primarly line on my account is currently eligible for a NE2 upgrade (contract ends 12/10/2010). Is it possible to transfer the NE2 upgrade to the secondary line, and still have the primary line be eligible for an Annual Upgrade? How would transferring an NE2 upgrade affect the next upgrade eligibility for this line? What would happen if the NE2 contract was transferred to the secondary line, and then we did not renew the contract for the primary line in December (again, I do not understand how this whole same-plan-different-contract-end-dates thing works)?
Also, if the NE2 upgrade is transferred from the primary to the secondary line, would I then be forfeiting any Annual Upgrade the secondary line might be eligible for in November? Finally, is it possible to transfer an Annual Upgrade like you can with NE2?
Any insight would be greatly appreciated!

I'm a bit confused, but let me try and answer your questions as far as I understand them....
slickvick81 wrote:
Hi Community,
I have a few questions regarding transferring upgrades and annual upgrades. First off, here's what the FAQ says:
What do I have to do to get a new phone with Annual Upgrade?
You must be registered for My Verizon, be on a calling plan of $49.99 or higher and have completed at least 1 year of a 2-year contract and agree to renew for an additional 2 years in order to get a new phone at a promotional price. It’s as easy as that.
Is this replacing New Every Two?
No, Verizon Wireless is providing an additional program to upgrade your phone. By taking advantage of the Annual Upgrade, however, your New Every Two calendar will restart.
I currently have a Moto Droid (secondary line on a family plan) which I purchased in November of 2009 on an Annual Upgrade. My confusion begins here, because secondary lines do not get annual upgrades - your plan has to be $49.99 or higher and secondary lines are $9.99. I resigned a 2 yr contract for the line (ending 11/2011) and paid the promotional price for the phone. I was actually only 11.5 months into the contract but I think they let me slide Anyway, I'm assuming my line should be eligible for another Annual Upgrade in November of this year? NO - secondary lines do not get annual upgrades... I'm sort of confused because this line now has a different contract ending date than the primary line (how is that possible on a family plan, by the way?) Each line on a family plan has it's own contract, and can have different end dates. If you used the primary line's annual upgrade for the Droid in November of 2009 (which you almost HAD to have done), then the primary line's contract would end November 2011. The contract for your line is likely what it was before - since you haven't used an upgrade (if I'm reading this right).
The primarly line on my account is currently eligible for a NE2 upgrade (contract ends 12/10/2010). So it looks like they DID somehow use the annual upgrade for you to get the Droid and applied it to your line?? This IS confusing!! Is it possible to transfer the NE2 upgrade to the secondary line, and still have the primary line be eligible for an Annual Upgrade? No - if you use the NE2 you wil extend the primary line's contract for two more years - it will be one year before it is eligible for the annual upgrade again. How would transferring an NE2 upgrade affect the next upgrade eligibility for this line? It would "use" the upgrade; the contract would be extended 2 years for that line, and on voice plans of $49.99 or higher it will be eligible for an annual upgrade. What would happen if the NE2 contract was transferred to the secondary line, and then we did not renew the contract for the primary line in December (again, I do not understand how this whole same-plan-different-contract-end-dates thing works)? The secondary line that used the NE2 would still have it's original contract end date - THAT upgrade discount can be used to get a phone for the primary line.
Also, if the NE2 upgrade is transferred from the primary to the secondary line, would I then be forfeiting any Annual Upgrade the secondary line might be eligible for in November? Finally, is it possible to transfer an Annual Upgrade like you can with NE2?
Any insight would be greatly appreciated!
Your questions and answering each one individually is getting more and more convoluted, so let me just try and give you a better understanding of family plans, and contracts, and upgrade options.
First, understand that each line on a family plan has it's own contract - they can have different start dates, and different ending dates, and different upgrade eligibilities.
You can do alternate upgrades - one line is eligible to upgrade, but the phone is used on another line. Very commonly done, but can add to the confusion! The contract and eligibility is tied to the line, but you can use any (Verizon/compatible) phone on that line that you want. You can swap phones without affecting the contract at all.
The primary line on a family plan with a voice plan of $49.99 or higher can upgrade annually, sign a 2 year contract and get the 2 yr discount price, and forfeit the additional NE2 credit; it will be available 20 months into the two year contract. If the primary does another annual upgrade, the NE2 is again forfeited until 20 months later. The only way to use the additional NE2 credit is for the primary to wait to use the upgrade option at the 20 month point, rather than using the annual upgrade.
Secondary lines are eligible to upgrade at the 2 yr discounted pricing 20 months into the contract (4 months before the contract end date).
We have a family plan with 5 lines, varying contract end dates. Two lines are currently eligible to upgrade; my son's line is eligible, but he has a new phone that he got using my husband's upgrade. So hubby's line shows he's not eligible, but yet his phone is older and may need to be replaced soon. He'll just use the son's upgrade. Basically, we wait till someone NEEDS a new phone, and look to see which line(s) is/are eligible. Sometimes it's the line that needs it, sometimes it's not.
Log into MyVerizon as the primary account holder, click on UPGRADE - and you'll see all the lines and when their contract ends and who/which is eligible for upgrade.

Annual upgrade NOT eligible for PRE ORDER - directly from VZW representative

so here is the latest.. i used an annual upgrade to purchase a new phone then returned it when i saw the iphone came out. so apparently they were supposed to "reset" my annual upgrade so that I could preorder the phone.. well now.. I'm being told by customer service since their systems reset, that NO ONE will be able to pre order the iphone if they're eligible for an annual upgrade.
hopefully someone from VZW can clear this up because the representative I talked to wasn't very helpful.. i wish that we could have clear information and all of the VZW reps were telling us the same thing..
she said that you can still use your upgrade but it won't be able to be used until the 10th.

Ms_Shonta
Wireless Employee
Posts: 437
Registered: 08-11-2010
0
http://community.vzw.com/t5/forums/forumtopicpage.kudosbuttonv1.kudomessage:kudomessage/message-uid/379914?t:ac=board-id/iPhone/thread-id/865/page/2&t:cp=kudos/contributions/tapletcontributionspage
Re: upgrade eligibility? [ New ]
Options
01-17-2011 11:32 AM
-Existing customers must be eligible to upgrade to receive discounted pricing on the iPhone 4.
-Everyone is welcome to purchase a iPhone 4 at full retail price if they are not eligible to upgrade, or if they do not want to sign an agreement.
-Upgrade programs are applicable.
-There are no special early upgrade promotions for the iPhone 4.
<http://support.vzw.com/faqs/iphone/iphone_faq.html>
Sheneika
Verizon Wireless
Area Operations
It says it all right there!

Annual upgrade eligibility

I am trying to figure out my annual upgrade date (still under NE2 contract) I previously upgraded in June/July of 2010. According to my My Verizon upgrade bar I am in my eleventh month of my contract, which makes no sense to me!! If this is the case then my annual upgrade would be next month. Could someone elaborate on this and maybe tell me more of a concrete date. I would call customer service but I have heard of many people calling and the rep not having any idea what they are talking about. Thanks!!!

vereyezuhn wrote:
Kyllle wrote:
You're annual upgrade data is exactly 1 year from when you began your current contract. if you don't know when this is, log into My Verizon and click upgrade phone, it will tell you when you're eligible for discounted pricing.
My Verizon will only tell you your 2 year upgrade eligibility, unless your annual upgrade is already available, which is not discounted.
Yes, the annual upgrade IS discounted from the full retail price of a phone, if you are eligible. Eligible lines include calling plans of $49.99 and above for contracts signed before 1/16/2011. You may have to pay a $20 fee to upgrade, but this is dramatically less than the full retail price of the phone.

NE2 and Annual upgrade?

Okay, here's the situation:
Line A: 20 mo. into Contract, eligible for NE2. It's a 42$/mo line
Line B: 12 months into Contract. No upgrade.
My question would be, if I'm not mistaken, any line on a family plan that's 49.99$ or greater is eligible for the Annual upgrade. Now, if I add features that put Line A > 49.99$/mo, and Transfer it's NE2 to Line B, and the 12 months from Line B goes onto Line A, would Line A be eligible for an Annual Upgrade because it's at 12 months w/ 49.99$? (IE:
Line A transfers upgrade to Line B, and becomes > 49.99$/mo
Line A: 12 mos. w/ >49.99$
Line B: NE2 eligible.
Would Line A then be eligible for Annual?
Sorry if the question is still confusing
Thanks for any and all answers

SqisSqis wrote:
Okay, here's the situation:
Line A: 20 mo. into Contract, eligible for NE2. It's a 42$/mo line
Line B: 12 months into Contract. No upgrade.
My question would be, if I'm not mistaken, any line on a family plan that's 49.99$ or greater is eligible for the Annual upgrade. Sorry, ONLY the primary line on a family plan or an indivudual line is eligible for the annual upgrade, and only if the base voice plan is $49.99 or higher. Family plans start at $69.99 with the base charge for the primary being $60.00, so it would qualify. Secondary lines are only $9.99 and so do not qualify for the annual upgrade. Individual lines need a calling plan of 450 Talk & Text, or 900 Talk to qualify.
Now, if I add features that put Line A > 49.99$/mo, It would have to be a CALLING (Talk or Talk & Text) plan of $49.99 or higher - added features don't count. and Transfer it's NE2 to Line B,Line B would need to become the primary - or do you mean USE the NE2 from to upgrade line 2? You can do that. and the 12 months from Line B goes onto Line A, would Line A be eligible for an Annual Upgrade because it's at 12 months w/ 49.99$? (IE:
Line A transfers upgrade to Line B, and becomes > 49.99$/mo If you use the upgrade from line A to upgrade line B, then line A would renew it's contract and not be eligible for either 12 (annual) or 20 months (NE2).
Line A: 12 mos. w/ >49.99$
Line B: NE2 eligible.
Would Line A then be eligible for Annual? Line A (How do you get $42 for a family plan primary line?? Or is this an individual plan?) Either way, it has to be on the $49.99 + plan for some period of time before becoming eligible for the annual upgrade discount...and it's already NE2 eligible. Get the upgrade now.
Sorry if the question is still confusing
Thanks for any and all answers
I think you are trying to get a discount on both lines when only one is eligible at this point. No amount of manipulating is going to get you two new discounted phones on these two lines right now.
Neither line, as presented, is currently eligible for an annual discount. Only the NE2 is available now, and it is on Line A. Line A's contract will be extended if you use the NE2. If this is a family plan, the NE2 only applies to the primary line. Even if you switched primary lines, the NE2 and annual discounts still only apply to the primary line on a family plan. Secondary lines get two year renewal pricing, but not annually, and no additional NE2 credit.
Hope I've cleared up some of the confusion.

Annual upgrade, NE2, and more early upgrade confusion

I see a lot of confusion here regarding upgrade eligibility and credits. I've tried to research to get a clearer understanding but there are still some things that are hazy to me.
Regarding NE2 - I found this: "Annual Upgrade was a marketing program available to customers who signed up for a two-year plan of at least $49.99 or higher. Enrolled customers were eligible to upgrade after one-year."
Great, but when exactly did this "marketing program" end? Is it only available to the primary line if there are multiple lines on an account? Does the $49.99 refer to JUST the calling plan, or total (including data/messaging/etc)?
I've seen plenty of articles like this talking about Verizon giving early upgrades to those who would normally not be eligible. Trying to figure out what the criteria is, it seem like this early upgrade offer was extended to customers who purchased phones last year, up to late 2010. Aside from that though, I can't really tell what makes a one customer "eligible" and the next ineligible. I was wondering if anyone had information on this that could clarify the issue.
Also, I've noticed many smartphone owners, even those that purchased recent phones like the Thunderbolt on contract, say that they've been able to get early upgrades. I'm just curous as to what qualifies someone for an early upgrade and what Verizon looks at when deciding eligiblity, since with everyone's different experiences, it seems like there aren't many hard and fast rules. Thanks for any help

andrewtorres87 wrote:
Thanks for the replies guys, that gives me a much better idea of what's going on as far as early upgrades go. Like everyone else, I'd love to be able to upgrade a little early, but when I check upgrade date, it seems to be on the typical 20 month schedule. I was just wondering if I might have some sort of eligibilty though since I renewed my contract in 11/2010, well before the NE2 and annual upgrades were discontinued. I'm pretty sure I would meet the calling plan requirement since my plan includes voice/unlimited messaging/data, but I'm on a family plan and don't know that I'm the "primary" line. Although I'm 99% sure nobody else on our plan has been eligible for NE2/annual upgrade either...You can sign into MyVerizon to see which line on your account is the primary line. Or you can look at your bill. Normally, the primary line is listed 1st. If you signed a contract for your line in November of 2010 yet are not eligible for an upgrade, then you can be certain that your line is not the primary on your Family Plan.
It'd be nice if I could find someone to look at the acoount and offer some sort of explanation as to why/why not I'd be eligible for annual upgrade, but the only "help" I've gotten is reps telling me when my upgrade date is, which is already well known. Or telling me to open a new line if I really want to upgrade now, which just seems like a wasteful option, not really saving any money over the long term compared to just buying a device at full retail. Reps will NEVER give the annual upgrade date PRIOR to the line actually becoming eligible for the upgrade. This is because it is not a definite upgrade eligibility, but a conditional one. If your plan changes prior to your line reaching the annual upgrade eligibility, you could lose the ability to become eligible. Then you would just complain to Verizon that you were told you could upgrade at a certain date and are not able to do so.
For example, you have a Family Plan with 1 Primary(contract signed in 11/2010) and 3 secondary lines(contracts signed in 11/2010). The Primary line decides in July of this year to leave the plan to join up as a secondary on a different Family Plan. In this case, although the Primary WOULD have been eligible for an annual upgrade in 11/2011 had they stayed on the original Family Plan, it would no longer become eligible for the annual upgrade because it is now a secondary phone on a different plan and the $9.99 line access fee would not qualify for the annual upgrade. If this person was originally told that they would be eligible for an upgrade in November of 2011, they would then complain that they weren't able to upgrade now! Furthermore, the secondary line which was switched to the Primary line on the original Family Plan WOULD NOT be eligible for an annual upgrade in 11/2010 because it became the Primary line AFTER annual upgrades were discontinued in January of 2011.
I am (mostly) satisfied with the actual data/voice service I get from Verizon, but their customer service seems to be on the decline, I'm my experience at least. They seem to be more concerned with getting new contracts (customers) than providing services to long-time customers and doing what they can to keep them happy. Just an observation as a VZW customer of 12+ years. Not to say this isn't expected, as they're a huge company and didn't get where they are by NOT putting $ first, but as the carrier with the reputation of having the best customer service, I've found myself being less and less impressed over the years. Sorry to vent here, but hopefully honest feedback is something that could be at least a bit useful to Verizon.

Elements 12 to 13 upgrade pricing?

I have Elements package installed on my windows laptop for a while now and love them both?
I bought a new iMac and wanted to install them on it, but I can't.
Apparantly i need to upgrade to Elements 13.
But it appears like there is no upgrade price, just the full price regardless weather you are a current customer or not.
I don't have them very long, and it may well be my fault for not checking the most up to date version when buying it (I bought the boxed version in a store)
Any suggestions?
Cheers,
JJ.

kitesurfjj
The key to the matter, as I see it, Adobe no longer is selling Premiere Elements 12. So, how can it give you a discount on something that it does no longer sell.
Also consider that upgrade pricing is an Adobe pricing break that does not extend to authorized resellers.
If you have a boxed version of Premiere Elements 12, then you have an installation disc for Windows and another installation disc for Mac.
Typically there is but one purchased serial number that should come with that. And, you already have it installed and activated on two of your Windows computers. Max allowed by Adobe. So, if you want to get started with Premiere Elements 12 Mac, consider deactivating Premiere Elements 12 on one of the Windows computers.
Then decide what next. Next looks like you purchasing another license with a new serial number for a 3rd computer. There are some online places that still seem to have 12 in stock.
Have you shopped around outside of Adobe for 12 boxed? You may be able to find it at a lower price than what you were looking for from any Adobe's upgrade pricing.
Please review and consider.
ATR

Is there upgrade pricing for FCE users?

My version of less than a year old. Does anyone know if Apple will be offering upgrade pricing?
Thanks

Yes. $99.

Upgrade scheduled for 1-21-12..could I do it 3 weeks early and still get upgrade pricing?

My upgrade date is 1-21-12..My fiance wants to come on a plan with me and her current contract with another company end on Jan 3. Would I be allowed to get my upgrade pricing a little earlier if I am adding a line and changing plans?
Also, we are not looking at IPhones..actually looking at the LG envision. Anyone have any clue?
Thanks in advance

JT4104 wrote:
My upgrade date is 1-21-12..My fiance wants to come on a plan with me and her current contract with another company end on Jan 3. Would I be allowed to get my upgrade pricing a little earlier if I am adding a line and changing plans? You can ask, but probably not. It depends on if you get a sympathetic rep, and if they say yes, I would upgrade with them immediately.
Also, we are not looking at IPhones..actually looking at the LG envision. Anyone have any clue? That makes it more likely, but not certain.
Thanks in advance
Each line has its own contract, so you can add your wife and get her a phone now without interfering with your upgrade.

Where can i upgrade for my annual upgrade

I am eligible for a annual upgrade yet anytime i find a deal I want verizon rejects my claim. I don't want to buy a phone from the verizon online store because the prices are horrendous, where else can i go to shop around for prices?

unnoan wrote:
...The problem is that when they contact verizon to let them know i am trying to upgrade verizon rejects the claim. I am wondering why they are rejecting my claim and how or where can i purchase a phone with a contract extension from another store besides the verizon wireless online store.
As others have stated, the ANNUAL UPGRADE option is a Verizon direct courtesy, and normally not available through resellers or third parties. When they check your upgrade eligibility, they get your 2 year contract dates, or 20 months after the start which would be February 2011. That's why you are not able to upgrade now from anyone except Verizon directly.
Your annual upgrade option gives you the 2-year contract price and any rebates or deals currently offered DIRECT FROM VERIZON. The online prices on the Verizon site also include instant rebates (online discounts) and are often the best deals you'll find. And I like to deal directly with Verizon, rather than through a third party - things can get really confusing when dealing with two differing policies.
HTH,

How do I get upgrade pricing for Elements 13 if I own Adobe Photoshop Elements 4.0?

How do I get upgrade pricing for Elements 13 if I own Adobe Photoshop Elements 4.0?

M@rch15
There have been several recent threads where the user is trying to install Premiere Elements 3.0/3.0.2 on Windows 7 64 bit and has been running into MPEG2 Activation message. When the user follows the message to get the MPEG2 Activation, the end message says that the MPEG2 Activation is no longer supported by Adobe and your version. Is that the situation that you are in?
The MPEG2 Activation is one of those first time use/one time only activations that should go on behind the scenes when you have an active Internet connection. Is that the message that you are getting, and do you have a working Internet connection?
The following has worked for a few
1. If the program is installed in Control Panel/Programs, then uninstall it the usual way.
2. Do a free ccleaner run through (regular cleaner and registry cleaner) to get rid of leftovers from incomplete uninstalls/reinstalls
CCleaner - Download
3. Install Premiere Elements 3.0 with antivirus and firewall(s) disabled
4. Once Premiere Elements 3.0 is installed, then install the 3.0.2 Update with the antivirus and firewall(s) disabled.
Adobe - Premiere Elements : For Windows : Adobe Premiere Elements 3.0.2 update
Any questions, please do not hesitate to ask.
Thank you.
ATR
Add On...You may want to include 5. Right click the Premiere Elements 3.0 desktop icon and select and apply Run As Administrator.

Upgrade pricing for Master Suite CS5

Over the years and recently, I have purchased the following products:
1. Dreamweaver, followed by Studio 8
2. PhotoShop CS, and CS2
3. Adobe Acrobat Pro (Latest version!)
4. Flash (Flex) Builder 4 Premium
After having owned all these products, Adobe still wants me to buy a full version of Master Suite CS5, and won't offer the upgrade pricing for it. That seems too harsh, and is honestly discouraging me from purchasing any of their products.
I completely understand that one cannot upgrade to CS5 suites based on a single product. But I have several of their products, and like them. I simply fail to understand why they won't allow upgrades when someone owns legit multiple products. Why would I buy a whole suite and duplicate products. Why not let users upgrade into a suite with multiple (single) products? 3, 4, 5, however many they can figure out would be equitable.
Thoughts, thanks!

From Studio 8 you can upgrade to the Master Collection for $1,245 at Amazon: http://amzn.to/bgy53K
You won't get a better deal than that.
Bob

Ugggh - Say it isn't so - changed policy on upgrade pricing on smart phones on basic phone line

I had been waiting until my son's basic / dumb phone line was eligible for an upgrade to purchase the iPhone 5. People had told me if we bought the iPhone 5 on his line and then re-activate his basic phone line then I could use the phone on my line (thereby keeping my unlimited data). I've also heard people do this and sell the phone on ebay. Now, a Verizon rep told me that you have to keep the new phone active on the line for 90 days or else they will charge you back for the full price of the phone. Grrrr -- it seems like they closed this loophole. Can anyone confirm or deny it with a link to where it says this in the Verizon 'fine print' on the website (I can't seem to find it)? I'm really disappointed!

MichelleLong wrote:
It was a corporate store. I hadn't heard that before which is why I posted the question. I wondered if Verizon had closed the loophole on getting upgrade pricing and switching the phone to another line to keep the unlimited data.
It may have been a Verizon "authorized reseller" which is NOT a corporate Verizon store - places like the mall kiosks or storefronts that look very "Verizon" may be a reseller. You need to check the Store locator to be sure which are, in fact, corporate stores.
And for the record, the "loophole" (which really isn't a loophole at all, it's always been available) that allows you to upgrade one line and use the phone on another (upgrade transfer, buddy upgrade, whatever you want to call it) is still in place; there are no 90-day restrictions. If the store you are dealing with is telling you that you need to keep the phone active on the line for 90-days or face penalties, then it is NOT a Verizon corporate store.

Annual Upgrade and AOL??

My boyfriend and I have decided to do the Assumption of Liability to cut down on some bills. Right now I am eligible for an annual upgrade and I will be moving to his plan. Will I lose my annual upgrade or will it still be the same after I switch? I would do the upgrade first, but I plan on purchasing the thunderbolt so I dont want to lose my 1 year warranty on the phone. Thanks for the help

rflint55 wrote:
My boyfriend and I have decided to do the Assumption of Liability to cut down on some bills. Right now I am eligible for an annual upgrade and I will be moving to his plan. Will I lose my annual upgrade or will it still be the same after I switch? I would do the upgrade first, but I plan on purchasing the thunderbolt so I dont want to lose my 1 year warranty on the phone. Thanks for the help
if your a secondary line you will most likely loose the anual and the ne2 credit. the contract date will stay the same

Upgrade Pricing for Creative Cloud Accounts?

Is there upgrade pricing for those with the entry level account coming with a Creative Cloud account? I'd liek to get at least to the level allowing the blog module.
Bob

Hi there. Right now there is no upgrade option for this. We are planning to release this soon.
Regards,
Dragos M.

Annual upgrade pricing?

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