Another customer being overbilled!

It does appear that Comcast rectified the situation.  After much effort on my part.  I will know for sure when the next bill arrives.Thank you to the folks on this forum and to those reps that handle the twitter feeds.  It was disaapointing that this could have been rectified on my first contact with the customer Rep but was not. As a result I spend quite a bit of time emailing, posting and tweeting to get this resolved. Cheers 

Well here is my story.  I previosly had a internet/cable package that ran us $178 per month.  I decided to upgrade to X1 Triple play HD 105. Install went well initially.  DVR Box died after the first week but was quickly replaced.  Here is the kicker.  After the install I get a bill for $634 dollars for the upgrade and oterh charges.  After a pointless "CHAT" with customer service I decided to just file an FCC complaint.  This was promplty reponded to by a local Comcast rep named Benjamin Snarr.  He did try to phone me.  He left a voice mail and sent an email asking that I contact him via telephone.  I emailed a reponse indicating that this could be settled via email and I wanted written documentation of the resolution.  He continues to call after I again informed via email that I do not wish to speak with him.  Explained that our conversation would likely end of very volatile and I was not going to put myself through that.  I also want to be sure I have everything in writing... Here is the email sent to Mr Snarr.. OH he actually addressed me in his email as "Ms. Taylor"?     Thank you for contacting me in regards to our bill.  I am not sure who “Ms. Taylor” is though?   I do not wish to communicate over the phone regarding this matter.  All correspondence needs to be written and documented.
 My dispute is in regards to the bill we received when upgrading to the X1 Complete Extreme 105 package.  Our previous plan was internet and cable an ran $178 a month.  The upgrade would have increased our package to $199 plus taxes and fees.  My understanding is that the next bill would be for the prorated DIFFERENCE between our old package and the new one plus an installation feee and one months prepayment on th new plan. The bill we received included the prepayment of one months service as expected but also included a prorated fee of $228.82 for the current period.  We had ALREADY paid $178 for this same period.  No adjustment was made to take that into account. In addition we are being charged for an additional outlet.  My understanding is that three additional outlets are included for a total of 4 outlets.  We only have 4 outlets! In addition we are being charged $34.99 for “PERFORMANCE INTERNET”.  We have 105 internet in our plan so why would we be charged an additional $34.99? Also we were charged an installation of $39.95 fee PLUS a $39.95 home visit fee. My understanding was an installation fee only would be charged not also a home visit fee. I have attached my current bill with some items highlighted. My expectation is that in some way shape or form we are credit for the $178 for what we already paid for the same period.  Also credit for the one outlet charge of $2.99.  Also removal of the $34.99 Performance Internet change and removal of the $39.95 home visit charge. I did try to resolve this matter via chat with a customer service Rep without satisfaction.  I am appalled that Comcast would find it reasonable to charge $634.22 for a basic change in service.  This really does raise some questions in regards to your billing practices.  I do hope we can resolve this matter without the needs to cancel our service. Thank You    I seriously doubt that posting this will actually lead to some sort of resoution but at least I feel better sharing....  Cheers!

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    > To: "Eyal Marcus" <[email][email protected]][email protected][/url]>
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