Another E-Bay horror story?

I bought a 7290 for my 13 yr old grandson. He does not need the data package. He wants it only for texting and making calls.
My problem is--when we push the "phone" button at the top of the phone, nothing happens. The phone does not receive or make calls.
Supposedly it is unlocked (yeah-I know--don't believe anything you read on E-Bay).
We get the Data Connection Refused" at the top of the screen, but that is because there is no media plan, right?
I need help before it's too late to report this transaction to Paypal and dispute the whole thing.
The seller is telling me to download the Desktop Manager and run the Application Loader, but I can't even find that to know which program is the right one.
AT&T said they think the botton is just defective.
Yes, radio is turned on.
Thanks for any guidance!

Return it.
Running app loader may fix it, but if the carrier said its a faulty button, it would have to be returned for repair anyway.
As you got it on ebay, GET YOUR MONEY BACK.
Then get your grandson a phone that isn't designed for emails etc..
If your issue is resolved, put a checkmark in the green box that contains the resolution.
OR
If it was just/or also really helpful - Give it a Kudos.. Go on Mate.. Help the rest of the clueless blackberry user world find their answer too..
~Gday from Down Under~

Similar Messages

Another CPU Upgrade Horror Story

To make a long story short, I'll just reproduce here the letter I already sent to OWC Technical Support, after trying to install a PowerLogix dual 1.2 upgrade. I won't hear from them until tomorrow, so I still don't know if this is a hopeless case or not. Any feedback will be appreciated.
My new processor arrived today, and I proceeded to install it tonight. I noticed
that the plastic border around the BGA strip was broken, and a piece of it was loose,
but I supposed that it would not affect performance. (Now I think maybe I should
have stopped right then and there.)
I had already updated the firmware days ago, so I just installed the processor following
the instructions in the video, pressed down the PRAM button, closed the computer,
plugged it back in, and tried to start it. Nothing. The fans power on, but that's
about it. I finally gave up after a while, and reinstalled my old processor. Still
nothing. I reinstalled the PowerLogix, and tried again. Same thing. For all purposes,
the computer is completely dead.
eMac, iMac, PowerBook, Power Mac Gigabit (running Tiger, Panther, & 9.2.2) Mac OS X (10.4.9)

All's well that ends well. I finally got a hold of a technician. By lack of experience, as well as the broken BGA frame of the new processor, I had misaligned it during installation, bending several pins on it as well as on the motherboard.
Pins were straightened, mother and daughter cards were properly aligned, and voilà! It works. (I also ran TechTool, just to make sure.)
The moral of the story: Children, do not try this at home. It is not as easy as it sounds, and processors are delicate things --as well as expensive little suckers. If you're extremely confident with your computer skills, do it yourself. But if you have even the shadow of a doubt, have it professionally installed.
I originally posted this looking for help, but now I hope it helps somebody else.
Peace.

File sharing problems and horror story (nearly)

I use Leopard on a MacBook Pro, a MacBook and a iMac G4 800 MHz (unsupported model).
I have on the iMac and the MacBook Pro many users (the same ont he two machines) and I always use Fast User Switching.
I have had very few problems with Leopard until now; I like it even if there are some glitches or some new features which are not my cup of tea (hierarchical menus missing from the dock, stacks useless when there are many items, FireWall impossibilities (?) to open specific ports, Back to my Mac working on a Lan but not from outside until now, problems with a few apps (Parallels networking erratic), ...
Now about File Sharing.
Let say my main account is user1 (Administrator), and I have another user2 also administrator, plus user3, user4 standard users.
On the iMac I activate File Sharing.
On the MacBookPro, as user1, if I connect to the iMac Server (using afp://IPaddress_of_theiMac/) I do NOT get the dialog
"Enter your user name and password to access file server YYY
Connect to server as Guest or as Registered User"
but I directly get the dialog
"Select the volumes you want to mount on YYY"
From this, if I select user1 it mounts with full read/write permissions which is normal. It appears that I am connected with my Apple account user1&mac.com (same as mentionned in the Account panel of System Preferences).
On the other hand, if I try to connect to the user2 account, I only get limited access although in the File Sharing Preferences, user1/iMac is mentionned with full Read/Write preferences for the Home Folder of user2.
What is very surprising is that if I log on the MacBook Pro as user2, or user 3 or user4, then connect to the iMac, I first get the dialog to enter a user name and a password. This gives me access with the correct full permissions on user1/iMac or user2/iMac using the corresponding user name/password pair; this is the usual behaviour which is missing when trying to connect from user1/MacBook Pro.
Now for the Horror Story!
Trying to understand what was going on with the permissions of the user2/iMac account, I logged in to the iMac as user1, went to the Users folder and from there had a look on the informations about user2 home folder. In the lower part of the pannel, Sharing & Permissions says "You have no access" (which is normal) and this is followed by a table where users and permissions are listed. It seems user1 has Read and Write access in contradiction with the preceding phrase...
Anyway, I tried to modify these authorizations for user2 by clicking on the lock of the Information pannel and entering name and password of the administrator. Didn't go farther than that. By mistake, I hit Command-Delete and user2 was GONE from the list AND NOT ONLY from the list in the Information window! Using Fast User Switching and going to user2, nothing left on the Desktop and NO Home anymore.
In the System Preferences/Accounts panel, user2 was still mentionned.
In the Users folder, no user2 folder anymore.
Using once again Fast User Switching, I logged as user2 and got by magic an all new Home. Nothing left in Documents, Library or other user1 folders. Standard settings for icons, dock, etc.
My first move has been to use a very recent backup to restore everything (Thank you Mike Bombich from Copy Cloner!).
Once everything was back to normal, I had a look at the Trash from user1 and guess what, the Home folder of user2 was there, complete.
So now I am left with two questions
why is it I do not have the same dialogs when connecting from all the accounts although as far as I can see, configurations are the same?
why is it possible, from an Information pannel to delete the account of another user?
Thank you all for comments!

For the file sharing problems, answer is found in
http://docs.info.apple.com/article.html?artnum=306723

Cannot put episodes of American Horror Story onto my Iphone 4s! When I try to sync Tv shows an error message pops up and says these videos cannot be played on this iphone.

Cannot put episodes of American Horror Story onto my Iphone 4s! When I try to sync Tv shows an error message pops up and says these videos cannot be played on this iphone.

Hey dylanburks12,
It sounds like you are seeing issues when attempting to sync videos to your iPod. I have an article that will help explain some possible situations regarding this issue:
iTunes: Videos may be unable to sync to iPhone, iPad, or iPod - Apple Support
http://support.apple.com/en-us/ts1497
Thanks for using the Apple Support Communities!
Cheers,
Braden

Horror story...

Just thought I would post this horror story...
I have a MacPro 3,1. I upgraded it to snow leopard last weekend and everything went fine. On reboot I got a window asking for system Events... Rebooted again and it was fine.
I use VMWare Fusion, Mail, Logic 9 and many other apps but those are the primary ones. Everything was great for a week... no problems...
This morning I was asked to do a quick guitar track for a project so I fired up logic 9 and enabled record on my primary interface: apogee duet. I also have a tascam fireone plugged in and I use the jog wheel a lot for audio editing.
As I was monkeying with my guitar cable the firewire cable to the back of the tascam fireone came unplugged. Logic brought up a spinning ball and sat for a few minutes then displayed a dialog saying the Mackie control was not present. I didn't really care so I cleared it. However I was unable to get record to take or playback any audio out of logic. It was like my duet showed audio from the guitar but it was not getting into logic.
I went in and tried resetting the core audio devices but no luck. Ok time for a reboot. I shutdown everything and rebooted. After the MacPro came alive I clicked on logic in the dock and the icon bounced and bounced and bounced.... Eventually it stopped bouncing but no logic window or question about opening prior project.
The force quit list showed it as not responding. I figured ok something strange happened to a plist or something. I went searching but could find nothing wrong. I reset PRAM. Did cold boots... Finally I came to notice that ANY application which has anything to do with audio will not load. iTunes will not load. Quicktime will not load... Even System Preferences will not load.
Safari and mail would load but would periodically hand for long periods of time.
I rebooted numerous times, repaired permissions. I even ran the snow leopard install again. Nothing seemed to work. While loading one audio program that has a progress bar I noticed that it hung while trying to locate core audio. So it seems that somehow this accidental removal of the firewire cable blew away core audio.
I was unable to find a solution to it. Prior to installing snow leopard I had used SuperDuper to create a copy of my primary disk into a disk image. I'm in the process of restoring that image back to the primary drive to see if this is a software or hardware problem.
The sad thing about this is I have quite a few things that I need to deauthorize (iTunes, Melodyne) so that if I have to do a clean install that I can reinstall them. Unfortunately I can't even run the programs so I can deauthorize these things.
I can only hope that the image restore works... If it doesn't then it may be a hardware problem. I do have AppleCare so perhaps that call will be next.
Firewire is supposed to be plug/play. I can't see how removal of a device by accidental unplugging could completely hose a system to the point of having to restore backups and possibly a complete reinstall.
I love Apple hardware, this is what I was hoping I left behind when vacating Windows.
M

The process that seemed to fix this was to reset all controllers, SMC, power management, etc... Then I had to restore my system back to leopard then redo the update to Snow Kitty...
anyway things seem ok at this point.

Bump: PayPal Horror Story - $7,500 Return to Scammer Lost in Mail. What to Do?

So my original post somehow got moved to the "Feedback for PayPal" section, which I consider utterly useless... But I have posted a couple of updates. Please continue in this thread if possible. I didn't know the best way to do it. https://www.paypal-community.com/t5/My-Feedback-for-PayPal/Paypal-horror-story-7-500-return-to-scammer-lost-in-mail-What-to/m-p/986907#M9857

So my original post somehow got moved to the "Feedback for PayPal" section, which I consider utterly useless... But I have posted a couple of updates. Please continue in this thread if possible. I didn't know the best way to do it. https://www.paypal-community.com/t5/My-Feedback-for-PayPal/Paypal-horror-story-7-500-return-to-scammer-lost-in-mail-What-to/m-p/986907#M9857

Paypal horror story: $7,500 return to scammer lost in mail. What to do next?

It's absolutely a horror story. About three months ago already, I purchased a collectible from a man in the UK for $7,450. When it arrived, I was pretty excited, but then immediately horrified when I saw that he had sent me an absolutely useless item in its place. So, obviously, I immediately took the steps to file a case. I also sent the seller an email. Surprise! No response. [A little later, I also contacted the Northamptonshire police department, who filed a fraud report with Action Fraud on my behalf. Apparently, this same guy had sold this same item 3 other times. A scam running approximately $30,000.] After I escalated the case, PayPal requested that I provide documentation that the item was not as described. I sent in photographs of how the items obviously differed. "Not acceptable evidence." So I had to drive all over the place to find a dealer (there wasn't a local one due to the uncommon nature of the collectible), and then wait for them to draft up a letter--a $30 valuation service. I sent the letter in and finally PayPal allowed me to return the item. Imagine that. I provided documentation that the item I received was worthless, and was required to send it back to the UK for my $7,450 refund. I called PayPal and talked to a representative asking about the best way to ensure I would get my money back and whether or not I would have to insure the item. She assured me that because I provided documentation that the item was valueless, I would not have to insure the item. I went to the post office and sent the package back via registered mail, paying around $30. I updated the case with the proper information on the 9th, and have been checking every single day, awaiting its return. As I was checking, I saw a little note on the claim that said "PayPal will contact you if further information is required by June 17th." I thought this was odd, since that date had already passed (it was around the 20th by then). So I called and was assured that everything would by fine, and that the date would automatically update to around July 7th to be checked for delivery. Today, at 9:37PM, I received an email from PayPal saying that they CLOSED my claim. To me, this seems completely boundless and unreasonable. I called PayPal, unbelievably frustrated and horrified, and was informed that NO MATTER WHAT, UNDER ANY CIRCUMSTANCES WHATSOEVER, INCLUDING IF THE MAIL COURIER TRUCK WERE TO EXPLODE WITH THE RETURN INSIDE, PayPal could not return my payment unless delivery receipt was confirmed. I have filed an inquiry with USPS to track my registered mail. And now I am writing this, because I am at my wit's end. Please, for the love of God, tell me what I did wrong and what I can fix.

Well, I was advised to not get it insured. I thought at the time maybe I should get a name, but I didn't and it's eating me. It was sent with tracking and via registered mail, though, sorry to confuse you about that. PayPal's terms say a signature is required, but my point is what on earth can I do if I did everything correctly on my end and USPS or Royal Mail just **bleep** up. Am I supposed to fly to the UK and hunt down the package myself if the inquiry doesn't find it? That's basically what I was told in short on the phone the other day. The thing is, I could've insured the package for $7,500, but it wasn't intrinsically valuable. That's why they told me not to insure it. USPS requires proof of value anyway, so it wouldn't make sense. But it would've solved an issue if that happened--of course that jerk in the UK would get a free $7,500. It doesn't seem like 'buyer protection' but some ridiculous technicality from PayPal. Like I said, it's so clear that I was scammed, and I proved that with official documentation from a record store. I had family members around when I opened the package even. The representative told me that this only allowed me the right to send it back. Which is just absurd, because it's no different from a return. I called Royal Mail today and spoke to a guy who said he would direct me to the international department, but it turns out they're closed until Monday. He told me it's likely just stuck somewhere. Best case scenario, it's just delayed and will be delivered soon enough to not worry about the chargeback deadline. I guess I should call PayPal and verify that it's alright to do that. And of course, get a name this time. It just got me thinking, what the **bleep** happens if he signs a fake signature or declines to accept the package. Technically then, PayPal wouldn't receive proper delivery confirmation, even though it's so logical. It just seems like PayPal is sticking to its technicalities instead of helping me. Is there any chance there's a way to talk to someone higher up in the chain of command?

How can I tell the download size in mb of a movie before I purchase it? running short on storage space. Specifically American Horror Story II.

how can I tell the download size of a movie, in mb, before I purchase it? specifically, American Horror Story II. Need to see if i have enough storage left for download. thanks.

When you select the film, the size of each episode is under the titile.
Example:
1. Welcome to Briarcliff
46minutes, 1.98 GB for HD format, 622 MB for SD format.

I downloaded the new American Horror Story episode and when I went to play it after it downloaded its glitchy the entire thing and the sound is cracking, why?

I downloaded the new American Horror Story episode and when I went to play it after it downloaded its glitchy the entire thing and the sound is cracking, why?

Hello Smorton15,
It sounds like you purchased a tv show episode and the playback is choppy and bad. I would next try deleteing the episode, and re downloading it from the iTunes store, then see how that plays back.
iTunes 11 for Windows: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12491
Click iTunes Store near the top of the iTunes window.
Click the Purchased link at the right of the iTunes Store homepage (below Quick Links).
In the page that appears, select a category.iTunes shows you which of your purchases are available for download. You can view all of your past purchases, or just the ones not currently in your iTunes library. Items already in your library aren’t available for download.If you select Music, you can view your purchases by song, artist, or album. If you’re viewing by album, click an album to see which songs on it are available for downloading.To search for an item, type its name or a keyword in the search field, and then press the Return key to view your search results.
To download an item, click its Download button .
Thank you for using Apple Support Communities.
Regards,
Sterling

Another QuickTime horror story

Hi All,
What's going on with QuickTime these days?! Apparently I'm not the only one to have problems with the 7.5 upgrade.
I'm running OS 10.4.11 on a 17" white G5 iMac (Intel). It's a relatively virgin system. I haven't installed very much on it aside from Apple updates. I usually use iMovie HD 6 to take videos from a digital camera but since the update I have no audio on the files.
I had QT Pro 7.4.5 and I upgraded to 7.5. Now my AVI's from my digital camera (a Casio Exilim) won't play audio. Video works fine but audio is just completely gone.
I've verified that on a PC they work and on another iMac (20" aluminum Leopard) they play with audio.
My video format looks like this:
container: AVI
video: Motion JPEG (M-JPEG, QuickTime calls it "Apple OpenDML")
audio: DVI ADPCM 11025Hz Mono (QuickTime calls it "DVI IMA")
I have QT Pro, so in Movie Properties I can see a video stream but QT shows no audio stream. Exporting to other formats doesn't work, either.
I've tried installing Perian 1.1 but that didn't work. I'd rather not install VLC as that doesn't really fix the problem.
I uninstalled Flip4Mac, EyeTV (has a QT component) and Perian. Then I used Pacifist to downgrade to 7.4.5 (via these instructions: http://www.digitalrebellion.com/blog/posts/usingpacifist_to_downgradequicktime.html) Rebooted, fixed permissions, still doesn't work. I reinstalled 7.5.
Others have recommended MPEG streamclip or ffmepgx as a way to convert the files into something QuickTime recognizes. I tried MPEG streamclip but it crashed on me so I immediately got rid of it. I downloaded ffmpegx but was loathe to sprinkle the other components it needs across my system. I'm already scared I've screwed something up by downgrading, then upgrading. iMovie is doing some funky stuff lately. Even if I would get that stuff installed and working it doesn't fix the real problem.
I've seen suggestions here to do a complete reinstall, but seems pretty heavy-handed but if that's the only way to clean it up then I guess that's the only way. Does anyone have any suggestions before I do?
I've reported the problem to Apple. Ideally Apple will release a fix but I can't just sit around and wait...I have super duper important family movies to make!
(for reference, here are some other discussions on the topic)
http://discussions.apple.com/thread.jspa?threadID=1562098&tstart=0
http://discussions.apple.com/thread.jspa?threadID=1606475&tstart=0

I hope you don't "immediately get rid of" every piece of software that "crashes on you". Things crash occasionally, and with shareware utilities like this, it often means that it's just not up to the task you're trying to feed it. MPEGStreamclip is a great little utility and it has helped me out many times. Just because it crashed once doesn't mean it's worthless. Even if it didn't help you out in this instance, it'll be worth keeping around, trust me.
I'm starting to think the whole world has A.D.D. ...

No audio in burnt DVDs (another horror story)

Many have a similar problem but no one has quite the same:
- in iMovie project, audio sounds great
- in iDVD project, audio sounds great too
- exports to my iPod just fine (with audio)
- no audio when it reaches my DVD, however
EXCEPTIONS:
- audio is OK when playing with my iMac, iBook or any Wintel box;
- any audio is OK if recorded in the main DVD menu;
- all previous DVDs have OK audio, until last Saturday
In other words, no audio when playing with a regular DVD player.
I can see 2 potential causes:
1. Computers can read a wider variety of audio formats than regular DVd players (strange, however, because the DVd playewr can read all DVDs burned before Saturday);
2. Preferences/settings are not OK in iMovie or in iDVD.

strange, however, because the DVd playewr can read all DVDs burned before Saturday);
I recommend a disk image burned to Verbatim DVD-R at 4X or slower using Toast or Disk Utility.
David Pogue also recommends Verbatim on page 356 of his latest book:
iMovie HD & iDVD 6: The Missing Manual
Quoting David: "Cheaper brands don't use the same amount of organic dyes and are more likely to suffer premature deaths."

Since this is Halloween, I have a iMac AppleStore/AppleCare horror story...that so far no one even in Apple Corporate Customer Service has been able to address. So who do you call after you've called Apple Corp?

Oct 21 2013
Hello my experience Apple Service has not been great. Anytime I have had to have something repaired...it has had to go back. Several years ago i had a logic board replaced on a Mac Pro but they forgot to serialize the board... (well?)
Recently I had to take my iMac in (repair # R104249849) The check-in was great after that it was all down hill. I was told by one tech what would be done AND he would call me. I got no call. When I called to find out what was going on, no one could give me any information...kind of like there was no communication between techs. no one ever called me to come get the iMac so went to the store ( I got tired of trying to getting "no answers" on the phone. It just so happened the iMac had been ready and was "just sitting" in the back running another diagnostic. A week ago the iMac shut down on it's own I got it running again...two days ago one of the fans started running a very LOUD HIGH SPEED yet the computer was not hot. I wasted almost two hours with Apple Care iChat "typing" my story to only find out that that I would have to call the Apple Store in the morning and re-tell my story again...
When I got a manager on the phone and mentioned I am under some tight deadlines his suggestion was "if it's possible for you to buy a new machine and return it when yours get fixed...(!)" I had a good laugh on that one.
The iMac is there now being there hopefully being repaired.(repair #R10604084)
I got "band aide fix" service when major surgery was needed.
I know computers can cease to function anytime, but I also know that there are two sides to customer service:
1) Learn to really listen
2) Do thorough repairs
I have been 100% Apple for over 20 years, does this mean anything to Apple?
Oct 23
I have spoken to Customer service at Apple Corp. They seem to take this serious.
Oct 26
I still don't have my computer and after speaking with the tech yesterday morning (who said they would call me before 6:00 PM...I never got a call)
no can tell me when I will get this computer back.
I called Apple Corp Customer service to ask why after all the company "ball dropping" and questionable repair work...simply replace the iMac.
No one there has an answer for this.

Wow, Karan Taneja, you've just embarrassed yourself on a worldwide support forum. Not only is your post ridiculous and completely inappropriate for a technical support forum, but it also shows your ignorance as to whom you think the audience is. Apple is not here. It's users, like you.
If you would have spent half the time actually reading the Terms of Use of this forum that YOU agreed to by signing up to post, as you did composing that usesless, inappropriate post, you (and the rest of us on this forum) would have been much better off.

Adobe CC - My Accounting Horror Story - Help!

I had signed up with others in my department and was on CC for two months - no problems. Then in October, for some reason the charge to the credit card for my account didn't go through while everyone else's did. The department manager called and talked to someone. They supposedly cleared it up and withing the hour I received the invoice.
Days later, I noticed my CC began giving me expiration notices again. I called Adobe and had to wait for a call back. When the call came I told the lady the story and that I had the invoices in front of me to prove that we had paid.
I also mentioned what's odd is that if I sign on though Adobe.com it lists all three invoices. But if I linked from the 'Countdown' notice using the 'manage account' link it takes me to the Creative Cloud logon. I log on with the same account info and it shows only through September not my October invoice. It's like the two sites are not in agreement.
Anyhow, this lady didn't want any of the invoice information and said she escalate it to level 2. We scheduled a call back for 4pm EST today.
Long story short. I've been sitting here for a half hour getting angrier by the minute. No call has come yet and I'm not expecting it will.
Will someone from Adobe please help!? We paid our invoice, I am in the middle of a huge project, and I am being forced to spend an inordinate amount of time on the phone or waiting for a call, for something that is essentially an accounting problem on your end.
Help me!

In kind of the same boat...
Ordered in August, and has been renewing without issue until this morning (my billing date). Get an email from Adobe saying I'm being put on Free CC because they couldn't renew on my credit card. Called this morning (Nov 7), waited in queue for an hour only to have someone pickup the line and hang up. Called back, made a scheduled call-back request. Still nothing. (they are now 2 hours beyond their stated call-back latest time...)
Checked with my bank, no issues/blocks/alerts or anything else on the credit card, and it has been used today for another online transaction without issue.
Not-so-patiently waiting for a call back.
JD
I have invoices for Aug 6, Sept 6, Oct 6 and Nov 6 but I just clicked into one of the apps and get the "29 days remaining" countdown...

How do I move Macintosh HD drive from drive bay 4 to another drive bay

I have a drive in each bay. One of the drives is being removed. I'll have an open drive bay. I Can't remember how Macintosh HD got in drive bay 4, but it's there. If I move Macintosh HD from drive bay 4 to drive bay 1, will the Mac recognize it when I restart the computer?

Why move it to begin with? yes it will immediately boot from it. yes you can insure it will. there is no difference in where - maybe good idea to clone the system, have a bootable clone copy, maybe the time is right for a $100 120GB SSD now.

My first HP Mini 311 experience. (horror story)

Service Order number:
AQB780 - 01
Well this all started the 20th of April when I purchased a 311 from Ecost.com: http://www.ecost.com/Detail.aspx?edp=55 ... =155441519
I then received it on the 22nd, opened it up from the sealed HP box and upon first firing it up while charging the battery, I discovered it was getting very hot. So I downloaded some temp monitor utilities only to find out that it was hovering around 87c on the CPU!! Then upon doing more research on this very site, I found that there is supposed to be a fan working, and clearly mine did not work at all!
I was so mad! So I contacted Ecost to return it and they tell me: "Dear Valued Customer,
Thank you for visiting eCOST.com.
We received the request for Return Authorization for the HP Mini 311-1037NR 1.60GHz Intel. Please be advised that we are in strict policy that should you find problems with the HP unit, DOA or defective, you are to contact the Manufacturer (HP) directly."
So I contacted HP and created a support ticket, they shipped me out an overnight fedex box that arrived the next morning, I thought great, this should be quick... I avidly check my Repair Status on HP and they say it will be returned on the 30th of April, only 6 days from when it was received. About 5 days in I notice that my status had not changed, so I called support up and they told me there is a delay on a part and 2 calls later and one request to bump it up to a Case Manager, they update my status to this: "Hewlett-Packard is awaiting the arrival of a part to complete your product repair.
Expected Delivery Date:05/14/2010"
THREE FRIGGIN WEEKS!?!? So today I finally talk to a Case Manager on the phone after returning her call, Nice lady named Jeanette or Jennifer (I think) tells me that there's nothing they can do in terms of shipping me out another refurb/new unit but she will talk to the service department to try and escalate the repair and let them know it is a high priority repair.
So now I'm sitting here, without my Mini, not even 1 hours worth of use, with 10 more days to go ALSO with the chance of it being delayed yet again...
This is ridiculous, how does HP techs miss the fact that the fan is not even working, what kind of half-assed diagnostics do they do???? And how is a simple 20 minute fan replacement job taking over 3 weeks to fix, all because of a backorder.
I really, really hope this case manager pulls through for me.
HP needs to really get their QC in check.
/end rant

*FINAL UPDATE!!*
Just got off the phone with Jennifer my case manager, who did an amazing job. I'm getting a brand new HP Mini 311-1037 spec for spec match as my old one send to me in a few days! It's confirmed, the 2 and a half week wait was worth it.
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Now I have an extra battery as well And a 1gb stick of DDR 1066 to sell (if anyone is interested)
Hp support was a little gruesome on the wait times, but in the end I am a happy satisfied customer. Thanks HP!

Another E-Bay horror story?

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