Another variation of the 80 mb upgrade problems

I applied by telephone to upgrade to 80/20 after experiencing the “unable to proceed due to the Line Saver renewal reply” online at 1130 on Thursday 12 April.
This morning, 13 April, after several attempts the BT Tester gave me an IP of 38.71/20.00 with a download speed achieved of 14 Mbps and upload of 5.3 Mbps.
Prior to upgrading my IP was 38.71/10.00 with downloads of 36 to 37 Mbps and Uploads of 6.78 Mbps quite consistently on several speed testing web sites including BT’s.
So the upgrade has not changed my download IP, BUT has increased the upload IP, and the resulting actual downloads/uploads have decreased. These figures have been confirmed on the BBmax & SpeedTester sites as well.
All tests have been made using a wired connection to my HH3 hub and Openreach modem and I believe I am only 800 metres from the cabinet. (BT engineers figure on installation, October 2011)
HH3 & modem Have been rebooted twice to no avail, and a further BT test still show the same IP at 1255.
Any advice on how to proceed would be appreciated.

same here, I done a BT speedtest this morning and my download ip profile is 36.something Mbps when it was 37.83 Mbps about a week ago, upload ip profile has increased from 10Mbps to 20Mbps however. I thought maybe this was the highest I could get as the BT wholesale checker gave me an estimate of 38Mbps for the upgrade but seeing as other people are having the same issue I'm now wondering if my download ip profile is stuck or maybe just hasn't updated yet.

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