Another VERY ANGRY customer

We are having an absoulte nightmare with BT trying to get a phone line and broadband installed into our new house.  Our house is set back from the road, so is not in direct line of sight with any phone poles in the street.  We advised BT of this when we booked the appointment to have the phone line installed, and suggested that a new pole might be the answer.  The FIRST engineer turned up and said that we were not in direct line of site of the poles, so a new pole would need to be fitted (sound familiar?), and he'd arrange for the site surveyor to come out and have a look.  The site surveryor turned up, and said that we could get a connection from one of the poles and so would re-arrange the engineer visit.  When the SECOND engineer turned up, he said that the line would come from opne of the poles, but be about 6 feet from my new neighbours window - obviously not acceptable.  So we agreed that a new pole would be installed, at my cost - apparently BT are only obliged to provide a service that they consider acceptible, if it is in difficult or unacceptible circumstances to us then that's tough!!  So we re-arranged a THIRD engineer visit together with a pole installation.  But on the day of the install, not one showed up.  On calling BT I was informed that they had made a mistake in entering the order and it had been cancelled, so I'd have to start all over again.  Do BT not care about their customers and the level of service they provide?  They do not return calls, or inform you of any changes to appointments, trying to get a clear answer out of any of the call center staff is nigh on impossible, and they generally make you feel that everything is your fault.  If there were an alternative to BT (which unfortunately ther isn't)  then I would gladly take it.  Come on BT get this and yourselves sorted out.

The saga continues...
The phone engineer turned up yesterday (wednesday the 8th) for the fourth time to do my phone installation.  However when I informed him that we need to have a pole fitted first, he looked a little perplexed as he didn't have any record of a pole installation.  He contacted base, who also had no record of a pole request.  I too found this a little perplexing at this as when I called BT last week to check what was happening (no I don't trust them!!!) I was basically lied to and told that everything was in place to be completed on the 8th.  I was called on the 4th too to be lied to again and told that my order was taking place on the 8th, and that everything would be done to allow me to have a phone line that day.  I did however find out that the original installation point suggested by the BT site surveyor is not allowed to be used as it goes into cladding so cannot be guarenteed to be sound, so my only option for a connection is to have a pole.  As this is the ONLY option, this should be at BT's expense, not mine as I was told by the site surveyor. Come on BT stop trying to rip people off and get things done on the cheap - you make enouigh money out of us as it is.
So I now have to wait for a FIFTH appointment (I shan't be holding my breath on this one either).

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    The comments our your website are obviously a blatant lie!
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  • Hello  I don't know who to complain to as you do not appear to have a complaints department, despite searching the web, I trust you can pass this to relevant department for action, as I'm very angry over my recent repair.  Following my issue relating to a

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    Call Apple Customer Relations - 1-800-275-2273.  Ask politely & firmly that you want to be transferred to Customer Relations.  Tell them exactly what you stated in your post.
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  • HP Flash drive ( v220w ) is not working - HP (Very worst Customer Support)

    I am very very tired write this,
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    Thank you for visiting the HP Support Forums. I'm sorry but this is a peer-to-peer community of HP customers, and not a venue to contact HP directly. Most of the users here are consumers like yourself who are offering solutions because they like to help others, and any HP employees you see are here on their own capacity and not representing the company.
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    HP Support Forums Moderator
     Clicking the "Kudos Star" to the left is a great way to say thanks!
     When your problem has been solved, accept the solution by clicking "Accept as Solution" to help other members in the future!
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  • Have read posts re the iOS 6.1 mess up... but how do I fix this? It says 6.1.1 is there to correct this problem but it is not on iTunes to download. I cannot updte apps, download apps and have had to remove apps because they keep crashing! Very angry!

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  • Very bad customer service!

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    This is the transcript of the conversation I had with your colleague over the support chat, then unfortunately my connection dropped and I lost him:
    Saka: Hi Francesco.
    Francesco: Hello
    Saka: I have received your initial question. I'll be glad to check and help you with this.
    Francesco: thank you
    Saka: Sorry for the wait. Please do stay online.
    Francesco: ok
    Saka: Francesco, I have checked and see that we have issued 2 months free for the subscription Nov 21, 2013. Your next billing date is on 27.2.2014.
    Francesco: but I have already been billed on 02.12
    Saka: I'll be right with you.
    Saka: Are you referring to Clenství ve službe Creative Cloud s jednou aplikací pro Photoshop (rocní) or Program na úpravu fotografií Photoshop (Pro vlastníky licence k produktu CS3 a novejší)?
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    Francesco: those have been transferred on the Program na úpravu fotografií Photoshop (Pro vlastníky licence k produktu CS3 a novejší)
    Francesco: as confirmed by your colleague and by the mail I received
    Francesco: This is the mail confirmation
    Francesco: Užívejte si našich služeb o něco déle      Bezplatně jsme prodloužili vaše předplatné produktu Program na úpravu fotografií Photoshop (Pro vlastníky licence k produktu CS3 a novější) o několik dalších dnů (62).      Nové datum pro obnovu předplatného je nyní 26-únor-2014 (PT).      Děkujeme, že jste si předplatili náš produkt! Tým služby Creative Cloud
    Francesco: Which confirms that the next billing date for Program na úpravu fotografií Photoshop (Pro vlastníky licence k produktu CS3 a novější) is 26/2/2014
    Saka: Francesco, we have provided 2 months free only if you are willing to continue subscription till the commitment date. The order gets cancelled since you have purchased for Program na úpravu fotografií Photoshop (Pro vlastníky licence k produktu CS3 a novejší) at lower rate.

  • Hello to everyone!! I have a huge problem and I feel very angry grrrrr!!! My iPhone 4s has iOs 6.0.1 and my wifi doesn't work at all please dear apple do sth!!! help me!!!!!!

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  • Very poor customer service email received back on my cell phone!

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    Brian68, Thank you for your reply. But that is because most have a 2 year contract and can't afford to go elsewhere. I'm sorry for being so firm, but I think Customer Support is a thing of the past. Thank you anyway. Hope you have a wonderful day! Dianne
    Date: Sun, 19 Aug 2012 07:57:47 -0600
    Subject: Re: Very poor customer service email received back on my cell phone! - Re: Very poor customer service email received back on my cell phone!
                                                                                    Re: Very poor customer service email received back on my cell phone!
        created by Brian68 in My Verizon - View the full discussion
    diorrell wrote: This is totally uncalled for....Verizon needs to shape up or you are going to lose a lot of customers!!!!! DianneVerizon is not going to lose a ton of customers. Their churn rate for the 2nd quarter of 2012 which ended on Jun 30th was 0.84%. Which means 99.16% of the customers they had on March 31st 2012 were still with them on June 30th 2012.
                                 Not interested in these emails anymore, or want to change how often they come? Update your email preferences.
    >Post edited to remove personal email address<
    Message was edited by: Verizon Moderator

  • Very Angry!

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    The reason I mentioned to call Linksys is that I don't think you're problem is normal.  You might have an issue that will require replacement, or some tweaking like mared stated that they can help you with.
    I certainly do not have ANY of the issues described in this thread.  For instance, I upload files (some very large video files >20GB) almost on a daily basis and quite often either move them from one folder to another and/or rename them.  No re-indexing at all (at least not that I can tell), and they are available immediately.  I use windows explorer and do not use the media hub file browser.  The latter of which is too limiting. 
    Also, I wasn't aware that they charged for support.  The last time I needed help (~3 mos ago) there was no support charge requested.
    Anyway, good luck and hope your issues get resolved.

  • Verizon Wireless Network Extender and the Terrible, Horrible, No Good, Very Bad Customer Service experience

    It was a dark and stormy night...
    For the past eight years, I had been happy with Verizon wireless service. Great coverage and rarely a dropped call. However, all of that changed when I moved into a lovely mid-century modern condominium. The solid concrete walls and ceilings were blocking my attempts to communicate with the outside world (i.e. order pizza).
    Enter the Verizon Wireless Network Extender! My own personal cell tower! Alas, the VWNE was $250, which was a lot of money. So, being the resourceful recycling advocate that I am, I procured a refurbished one and hooked it up to my network. Then I called Verizon to begin what would soon become one of the Bottom 10 Least Enjoyable Experiences in customer service history (note: obvious foreshadowing).
    The first technician I spoke with was Benjamin, who was actually quite helpful. He noted the VWNE's MAC address and other information before attempting to allow me to access my unit. But he could not. Why? Apparently the unit was still registered to another Verizon customer. He told me the matter would be forwarded to "Verizon Correspondence Support" who would contact the registered owner and get their approval to reassign the unit.
    A week later, I called in to ask about the status of my request, but was told by Darryl (another tech from the VWNE department) that the "Verizon Correspondence Support" department did not exist. Did. Not. Exist? Fine, I explained the situation again, and Darryl eventually told me he would submit a special access form which may resolve the problem. He apologized for the mixup, thanked me for my patience, and told me to wait 24-48 hours for his return call with the results.
    120 hours later, I called to ask about the status of the change access form because I had not received a callback. Michelle, another representative of VWNE support, told me there was no record of this form having been submitted. No. Record...? After which, she made no effort to help me after reading through my transcript. In fact, quite the opposite. To paraphrase...
    "I'm sorry we wasted two weeks of your time leading you to believe we had a solution. Actually, there is no Verizon Correspondence Department, there is no special access form, and no tech will be calling you back. Furthermore, I will not allow you to use our unit because the previous owner hasn't filled out Release Form 27B stroke 6. For all I know it might have been stolen. Perhaps by you? I guess we'll never know for sure, because I won't contact the owner for any reason. In fact, there is nothing I can do to help you whatsoever. But if you like, feel free to throw our network adapter in a landfill. Thank you and have a nice day."
    OK Michelle, here's the deal. I don't even WANT this doohickey. You see, all I want is for my phone to work. That's why I am calling you. To get THIS piece of your equipment working, at my expense, so that I can continue to be a Verizon customer. Seems like I'm doing my part. Why is this so difficult?
    "Sorry"
    Lesson of the story? DON'T BE A MICHELLE. If a customer is in trouble and you can't solve his/her problem, contact a supervisor and work out an alternative. In my example, perhaps Verizon could have provided me with an "official" VWNE? At a discount? Or have a technician sent out to examine the signal? Really, *anything* is better than being brushed off. After being brushed off.
    After being brushed off.

    Follow up: I acquired another VWNE from a local seller, just in case he had to be contacted for the Nuclear Priority Phone Release Code (geez). Ironically, it wasn't necessary, because said fellow had already left Verizon after too many negative customer service issues. Oops.
    The good news is that Verizon was able to properly activate the second unit. I was connected to a VWNE tech named Bertha who was VERY helpful and treated me like a human being. Which made all the difference and restored my faith in humanity. I requested that my story be relayed to upper management so that the hordes of secondhand VWNE buyers wouldn't also get burned by Verizon's "hands off and look elsewhere" policy. Bingo. Finally. Done.
    Epilogue: Until Verizon eases up on their needlessly stringent policy, beware the unchecked VWNE! Be sure to get the MAC code and check it with a local store/tech support before buying it.

  • Nokia E7-00. Angry customer's request.

    Hi all, First of all I want to tell - I'm real fan of Nokia products (more than 10 years of experience - from 8210 to 5800 models), but last 3 years the only one thing that I've receiving for my money - QUALITY PROBLEMS.
    Some hours earlier I came back from Mega Mall (Russia, Moscow, Belaya Dacha, Official Nokia store) where I had tried to receive any additional information from salesmen - no result. One of salesmen told me: "Right now you have the unique chance to make an exclusive deal - you should buy the Nokia e7-00!". When I asked him the questions (listed below) he told me - "I even have no idea who can provide to you this kind of information about E7-00. Buy or not, but don't ask me about this sh..t. If you will not buy this phone, tomorrow someone else will come and buy it". Very nice ... I think that if Nokia Corp. has this kind of salesmen - I can't be the Nokia customer more - I hate unskilled sales.
    The main goal of my letter is to show to you what exactly customer needs (of course, I talking about myself). The second - to show to you how the loyal customer becomes angry. You no need to spend a lot of money for marketing or advertisement purposes - just read and understand.
    Before my finally decision (right now I'm choosing between Nokia E7-00 and Samsung Galaxy S2) I want to get some clarifications from the 'first hands'. Kindly asking you to answer asap (I've already pre-ordered both devices).
    1. Does Nokia E7-00 works with MS Office 2007 formats (operating with docx, xlsx, pptx types)?
    2. Is there any analogue of the Layar Extended Reality (for Android platform) for Nokia E7-00 exists?
    3. How long and what is the (approximated) number of the programs that were planned to develop for Nokia E7-00 for the next years? (I've read about Nokia and Microsoft plans and I'm not happy about it. I do not want to buy "expensive brand-new device without any future").
    4. "Usb on the go" - can I plug any external storage devices (not usb-flashstick, e.g. WD Passport, SSD-type external drives, etc.)
    5. Wi-Fi issue - can I use any additional functions e.g. sharing multimedia files to any devices in local Wi-Fi network without Internet, sending photos to printer via Wi-Fi, etc.
    6. Is there any analogue of Remote desktop (see please http://www.appbrain.com/app/remote-desktop/pl.androiddev.mobiletab )?
    7. How can I get more information about pre-installed browser? About its' functions (I'm not happy to use pre-installed browser at my 5800 XM and installed Opera).
    8. How can I get more information about pre-installed e-mail client? Is it still "cutting" 'Sender' and 'Subject' fields till showing it? I have terrible experience with my old Nokia 5800 XM - for understanding about 'sender' I had to open each message. I wishing to developers long life and using only that type of e-mail clients or similar all lifelong. I'll prefer similar with iPhone or Samsung Galaxy.
    9. What about autofocus function of the cameras? From time to time I need to make a photo of document and send it. If autofocus is not available - just wondering - why you are making HD-camera and do not provide - 'old' and more habitually function? But I'm still happy that Nokia Corp.do not providing B&W HD-camera solution))).
    10. Can E7-00 phone download all e-mail attachments without long and boring procedure (for example - in my Nokia 5800 XM I should to receive e-mail, load list of attachments, after that choose and load each file separately (one-by-one). My "best wishes" to the Nokia's developers again.
    11. Is Skype is already pre-installed? If so, what about video-conference calls supporting? Could I change view between frontal and main cameras?
    12. How many buttons I should press or actions to make for changing keyboard language (from English to Russian for example)?
    13. What extension of video-files and multimedia content E7-00 is ready to playback? What it's maximal size? Could I install any additional codecs? If so - what it's names?
    14. How long time the voice-recorder can works? As I remember (my own experience) - at my last E-series Nokia phone was an restriction - no more than 1 minute (even I have enough free disk space).
    15. Does E7 has a virtual qwerty-keyboard ? (I'm not happy about "traditional solution" of your company - from released phone model to released phone model you are making keyboard design with two Russian letters at the one button) - please take a look at the traditional Russian qwerty keyboards - we are not from China or Japan - we haven't so much letters. If E7 have the virtual qwerty - is it works on vertical mode or not? FYI - some of your latest firmware for Nokia 5800 XM made 'unintelligent' changes with this issue.
    16. Does E7 supports Microsoft Silverlight? If not - do you planning this issue to do?
    17. Does E7 have an FM-transmitter (for transmitting music to car audio system)? I read that it was planned. But now - no one can answer me.
    18. Why Nokia Corp does not provides proper and full information about own products (even to dealers)? For example - I spent a lof of time to find information that for E7 you still using same ARM11 (ARMv6) as it was used for my old 5800 XM.
    I believe this short letter will help you to create a great products again and again and your products will satisfy lot of customers (of course including myself).
    Waiting for your answer. Best regards.

    UPDATE:
    After phone conversation with Nokia Care  Center (8 800 700 22 22) I've got the answers:
    1. File types docx, xlsx, pptx are supported by pre-installed commercial software QuickOffice (it’s already included to the price).
    2.  There is no information about analogues of Layar reality.
    3. Official comment: Symbian is alive))) But there is no analytics or even suggestions about growing OVI store or software for Symbian.
    4. USB-ON-THE-GO is only for USB flash. External drives that uses more than 200 mAh are not supports. (Remark for the future – I should control my imagination)) )
    5. UPnP is not supported (sad but true)
    6. No Remote Desktop, but there is an additional service - similar to dropbox.com.
    7. Pre-installed (native) browser is the same one – no additional functions or features. (looks like step back)
    8. E-mail client is still cuts “Sender” and “Subject” fields – my best wishes to developers.
    9. No Autofocus – great job, guys. Focus length from 50 cm up to infinity. Bravo!
    10. Information about possibility of downloading all attachements by one click is still in progress. I really surprised – Nokia Care hotline operator spent more than 2 hours to find the information about company's own product.
    11. There is no preinstalled Skype, but if you still want to install it – forget about video calls.
    12. Press Shift+Sim for changing language. Good news (I’m seriously).
    13. For avi files playback user should install the codecs. There is restriction of file size only cause device using FAT32.
    14. Maximal voice-record length is 1 hour
    15. Horizontal QWERTY keeps its position after rotating.
    16. Microsoft Silverlight temporary is not supported.
    17. There is no built-in FM-transmitter. Do you still want to create iPhone-killer? I don't think so.
    18. Nokia E7 has the same processor architecture ARM11 (ARMv6) as it was used for old Nokia 5800 XM.
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