Very Angry!

I wanted to voice my frustration over a recent incident with my FIOS service. On Sunday night 6/01/14 I set my DVR to record NHL playoff game 7 of the Blackhawks/Kings on channel #590. After the first period the recording froze, as well as the channel itself. I spoke to a Verizon Customer Service rep and ultimately I had to reboot my FIOS box. The result (which I feared) was that the entire game was over after the reboot, and I did not get to watch anything after the point the DVR recording froze. Considering how much I was looking forward to enjoying this final game to a historic playoff series I am still extremely angry that I missed watching this game!!! For the price I pay to have my FIOS package, this type of glitch is completely unacceptable!!! If this type of error happens again, I will be reconsidering the provider my cable and internet service.

The reason I mentioned to call Linksys is that I don't think you're problem is normal.  You might have an issue that will require replacement, or some tweaking like mared stated that they can help you with.
I certainly do not have ANY of the issues described in this thread.  For instance, I upload files (some very large video files >20GB) almost on a daily basis and quite often either move them from one folder to another and/or rename them.  No re-indexing at all (at least not that I can tell), and they are available immediately.  I use windows explorer and do not use the media hub file browser.  The latter of which is too limiting. 
Also, I wasn't aware that they charged for support.  The last time I needed help (~3 mos ago) there was no support charge requested.
Anyway, good luck and hope your issues get resolved.

Similar Messages

  • Hello  I don't know who to complain to as you do not appear to have a complaints department, despite searching the web, I trust you can pass this to relevant department for action, as I'm very angry over my recent repair.  Following my issue relating to a

    Hello
    I don't know who to complain to as you do not appear to have a complaints department, despite searching the web, I trust you can pass this to relevant department for action, as I'm very angry over my recent repair.
    Following my issue relating to a blank screen 2 weeks ago, your advisor arranged for my iMac to collected by Amsys, for repair and return, this was done and it was returned to me last Tuesday, onWednesday I set up my iMac again and instantly realised I had problems, much worse than before. I called Amsys to inform them of the issue of the computer being very very slow and unable to open iPhoto and pages, and document listing would not show up, plus I had no sound on the mac.They informed me that they had only replaced the video card and what they had done would have not affected the computers performance. He suggested I reinstall OSX again which I did, but this made no difference to the programs, so I called you.
    Your technician on the phone was very good as they have always been, and made an appointment for me to go into the Milton Keynes Apple store the next day at 1 pm, which I did.
    The gentleman on the Genius Bar was very good and was able to run tests on the iMac in my presence, and diagnosed immediately an issue with the sound problem, and advised me that this could not be fixed while I wait and I would need to leave it for repair. I made him aware of the previous repair, and he was able to see via your system, the list of logged issues I have had with this since purchasing in September 2012. I'm sure you can see from the way you record all calls and issues the problems I have had.
    Today I called to ask if my iMac would soon be ready for collection, I was told the repairs had been completed and it was being tested. However to my dismay, I learned of another serious issue relating to the repair carried out by Amsys. I was informed that 6 screws were missing from the the iMac internally, which caused me much distress and concern, they also told me I had to wait even longer as the screws had to be ordered and installed on arrival before I could collect it.
    My issues here are: I trusted the Amsys repairer as it was arranged and recommend by you, it is very evident they are not competent to repair, as they have caused more problems with my iMac on its return, despite enclosing a checklist, fully ticked showing everything working well, it clearly wasn't ! Plus the issue of missing parts (screws) during the repair, I have already expressed my disgust with Amsys, by email and had a response, within the hour, apologising and told me they were looking into this.
    This where I stand on this, I have not had my iMac for  almost two weeks and I do not know when I will get it back. I'm also very worried about what other damage has been caused by Amsys and the quality of my iMac now. I want to know what you, Apple is going to do about this ? I have already been very inconvenienced by this and until now I have been a very loyal apple customer with 2 iPads, and 4 iPhones in our household, not to mention the iMac.
    I feel I have been very let down by this experience, on my iMac, which cost a lot of money, I have also lost a lot of money with lost work and unable to carry out my business without it, and I will be seeking compensation.
    I trust you will take this complaint seriously and pass it to the relevant department for action.
    Yours sincerely
    Des Withey 
    Sent from my iPad
    On 26 Feb 2014, at 11:44, Apple Support <[email protected]> wrote:
    Thanks for contacting us.
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    Case ID:
    Open this case
    Sincerely,
    Apple Support
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    Call Apple Customer Relations - 1-800-275-2273.  Ask politely & firmly that you want to be transferred to Customer Relations.  Tell them exactly what you stated in your post.
    GOOD LUCK!
    These are user-to-user forums where everyday folk (volunteers) post questions and offer answers (technical support) to each other.  

  • The new version of firefox, which installed WITHOUT my approval, FORCED an update to Adobe Flash. This new Flash plugin crashes over and over and over - to the point that I cannot use firefox anymore. This is one very angry customer. Argh.

    firefox installed update without approval. big NO NO.
    firefox forced update of adobe flash. I hate this crap.
    firefox + new flash = totally unstable.
    crash after crash after crash - cannot use.
    customer angry.
    very angry.
    argh.

    '''I fixed mine by removing the Ask.com extension.'''
    Tools
    Add-ons
    Settings icon
    View Recent Updates
    Ask.com '''DISABLE'''
    Running FF 8.0 on Windows 7 (64-bit)

  • Have read posts re the iOS 6.1 mess up... but how do I fix this? It says 6.1.1 is there to correct this problem but it is not on iTunes to download. I cannot updte apps, download apps and have had to remove apps because they keep crashing! Very angry!

    have read posts re the iOS 6.1 mess up... but how do I fix this? It says 6.1.1 is there to correct this problem but it is not on iTunes to download. I cannot updte apps, download apps and have had to remove apps because they keep crashing! Very angry!

    I cannot update apps, download apps and have had to remove apps because they keep crashing!
    I have turned off, removed apps, tried to reinstall them. iTunes can't download them either, the updates for them won't work.
    Never had problems with iPhones until now and this has really annoyed me... Apps have cost me money have had to go because they won't function
    the error messages say that data cannot be downloaded at this time and it is ot because I do not have free space because I have removed items to make sure there is room!

  • Hello to everyone!! I have a huge problem and I feel very angry grrrrr!!! My iPhone 4s has iOs 6.0.1 and my wifi doesn't work at all please dear apple do sth!!! help me!!!!!!

    Hello to everyone!! I have a huge problem and I feel very angry grrrrr!!! My iPhone 4s has iOs 6.0.1 and my wifi doesn't work at all please dear apple do sth!!! help me!!!!!!

    Κανε backup στο iTunes και μετά κάνε restore as new. Δηλαδή Settings>General>Reset>Reset all Content and Settings. Οταν τελειώσει θα έχουν σβηστεί όλα. Μην κανεις restore from backup. Δοκίμασε πρώτα νε δεις αν δουλεύει το wi-fi. Αν δεν δουλεύει πας στο service. Αν δουλεύει κάνε restore from backup. Αν το πρόβλημα ξαναεμφανιστεί τότε πρέπει να ξανακανεις restore as new και να το στησεις απο την αρχή. Αν δεν εμφανιστεί έχεις καθαρίσει. Μην ξεχάσεις να συγχρονίζεις επαφές και ημερολόγια πριν το restore.

  • HT201210 i 'm very angry with apple is the first time i use ipad and after 2 days i try to follow

    i am very angry with apple. when I tried to syncronize de device with this computer it stopped to run, I spent a lot of money to buit ipad and a lot of money to conect with internet but it was unuseful.

    So what was your question?

  • The hardest forum ive entered, and no remedy for the problem. where are my films ive paid for?? sorry for lack of upper case, just very angry with YOU apple

    the hardest forum ive entered, and no remedy for the problem. where are my films ive paid for?? sorry for lack of upper case, just very angry with YOU apple

    We are all itunes users just like you.
    No idea where your films are as you provide no information at all about your situation.
    If you want, help, then please explain your issue.

  • House Move Disaster - from a very angry customer

    I am currently experiencing a disastrous home move scenario.
    My original BT order was due to go live on 10-Aug-2010.
    Suspiciously, the telephone number I was given was for a 01202 88****** which is the area I had just moved from. The new area should always begin with 01202 6*****.
    When the order was activated - it was for my old address! I called on the 10th, 11th, 12th and each time I spoke to the foreign call centre I asked specifically to verify the address for the phone number. Each time they told me it was my new address until on the 13th August, for some reason they admitted it was for my old address.
    The call centre agents were scripted and their responses were not truthful. Each day they told me 'the fault with the line' will be fixed within 24 hours. it was not, because the fault was that BT had activated a phone number at an incorrect address.
    The Open Reach Engineer called me on the 13th and within about 30 seconds - he clarified that there was no line fault but that the telephone number was active at my old address.
    Why couldn't the call centre staff verify the address of my telephone line - when I specifically questioned it each time I spoke to them?
    After another call to BT on the 13th to make an official complaint - they told me that the complaint was logged and that I would receive a call from a manager within 24 hours. 7 days later I have not been contacted. (even afteranother call to BT, chasing this)
    I was left with no choice but to effectively start again and place a new order for a BT line for my new address. This was due to go live yesterday, 18th August. I have been given a 01202 6***** telephone number and the order is now complete....however...it still is not working. 
    When I try to dial out, I have a dialling tone but before I have finished dialling the number I get a "The number you have dialled has not been recognised" message.Even when trying to route the call through BT with 1280 first. When calling my BT telephone number from my mobile it just rings and rings but the actual BT phone at my new address does not ring.
    The last week and a half has shown me that the BT support structure (for me) has been inefficient, poor quality and incompetent.
    An engineer is coming tomorrow to check the line when I hope the fault can at last be resolved.
    I will be seeking compensation from BT for this.

    The comments our your website are obviously a blatant lie!
    "Move with less stress. Moving your BT services is quick and easy. Find out how to move with less stress."
    It would also appear I am not the only dissatisfied customer.
    http://community.bt.com/t5/Phones/House-Move-Disas​ter-from-a-very-angry-customer/td-p/39557
    In light of BTs further incompetence, I have today cancelled my direct debit to BT. If this matter does not get resolved today, I will no longer be a BT customer and will not be liable for any charges for any "service" after the 20th of July 2010.
    I have still not had my old phone number allocated back - in fact I am now on a completely different number to what was initially allocated. 01282 77****. Another **** up?
    To make matters even worse, I have today received a bill on a different account number for "services" up to October. LC******. My last bill paid on account number GB******* stats I have paid until 17th October.
    This also shows that my phone plan has been changed from Unlimited Anytime to Weekend - I assume this will incur call charges that I will not be liable for.
    I can only assume that the initial person I spoke to on or around the 10th of July set me up as a new customer, not a customer moving house. I will let you do your own investigation why this happened and who the member of staff was, after all, "calls are recorded for staff training"!
    If this matter is not resolved by 5pm today, 23rd August, you can cancel all contracts I hold with BT and I will also be seeking a refund on my payment on account GB*******. The bill received today on account LC***** will not be being paid.
    I will of course pay for any calls made outside of the Unlimited Anytime plan - these I am liable for.
    I require this matter to be passed to a member of staff at management level, and as said above, this must be resolved by 5pm today. 6 weeks is too long and I am no longer prepared to put up with this level of service. I will be switching suppliers at 5pm today, as 2 family members have already easily switched from BT to TT, without one little bit of fuss.
    I can be contacted via email or my mobile. 07803 143***.
    Regards,
    Matthew Harrison

  • Very angry when I check in my iMacG5 to the service...

    I've got my imac isight for about 2 weeks and it started having buzzing noise so I decided to check it in to the service department in a mac store near me.
    The woman who was checking out my iMac was so rude!!! She hold the machine's "foot" with one hand, and because it's big and heavy, one of the coner hit the table! i was like...alright...be CAREFUL...then she turned on the iMac and listened to noise with another guy in there. She said she can check it in and I will have to wait for about a week. Then she turn off the computer by UNPLUG the iMac! Geez...doesn't that hurt the hard drive? I am so angry and I know I should have at least said something but I didn't...I .....regret and am speechless
    we'll see how it turns out to be when it comes back...

    I can't believe that you let that behavior go uncommented upon. I baby my Mac and while I realize that not everyone will treat it like I do, I do expect it to be treated properly - at least in my presence. I can't imagine what they would do if they were in back and out of view.
    Was this at an Apple Store or a local retailer that also sells Macs? In either case, I would go back or call in and speak to the manager.

  • I just lost a lot of photos. Very Angry!

    Well I just used Sony Bridge for Mac to export photos from my Z2 to iPhoto, then deleted them off my phone. Well guess what?? For 90% of the photos it exported THUMBNAILS?!?!?!?!?!? This is ridiculous. I've now lost all my photos. This is unacceptable. Is there a way to recover the photos? Unfortunately I deleted them off internal memory so I think no...

    Yeah I admit I could have been more careful but I guess I'm just used to these things working... I saw the export complete and saw the photos in iPhoto so I assumed that was enough. I've never seen photo export from a camera, phone or SD card as thumbnails... it either exports or it doesn't! grrrr..
    They were on internal memory because i copied them over from my Sony RX100 digicam. They copied by default to internal memory? Oh well... thanks for the replies. Very disappointed

  • 5800XM: Getting very angry with my calendar

    Hello,
    Can you help me?
    I have a Nokia 5800 XM that I have always used to synchronize my calendar.
    Worked very well.
    One beautiful day - without apparent reason I can think of - my calendar stopped working.
    This means:
    - I can't open it any more in any way. When I touch the icon on the screen, the screen just "hangs" for a fraction of a second, and then the same screen appears again. Also, when I try to use the "open application" via the "Options" menu, the same thing happens.
    - It doesn't synchronize any more.
    Needless to say that I can't add reminders any more neither.
    Very unhappy
    Solved!
    Go to Solution.

    Hello
    I imagine that there is a record in the calendar that has been badly recorded and that make it crashes. It happens to me also with the e-mails : I could still open but not back up anymore.
    1) you are used to synchronization, so I assume that your calendar is already backed up on your PC
    2) through PC suite (or ovi : I do not use it yet, I imagine there is the same feature), open the calendar application (on the PC). Use the list view (shows all entries as a list) and delete everything. Restart your phone. Can you enter the agenda now ?
    3) if not, I cannot see other solution than a soft reset or hard reset if it does not work. So make sure to back up everything (use PC Suite or OVI suite). WARNING : *do* the backup. Or you will lose EVERYTHING. Then:
    *#7780# for soft reset
    if agenda is not working, try *#7370# for hard reset (phone back to factory settings)
    4) when doing the synchronization to restore the calendar entry, make sure to have the proper direction (PC to Phone) then after first sync you can put your usual setting
    hope this helps

  • I buyed an Ipad2 but i have a problem with the id icloud cause it's not my id !! impossible to know it, i can use it and i'm very angry

    I buyed an Ipad2 but i have a problem with the id icloud cause it's not my id !! impossible to know it, i can use it and i'm very angry

    With iOS 7 there’s no workaround.
    They should have done this.
    What to do before selling or giving away your iPhone, iPad, or iPod touch
    http://support.apple.com/kb/HT5661
    If the iPad was running iOS 7,  iCloud: Find My iPhone Activation Lock in iOS 7
    http://support.apple.com/kb/HT5818
    iCloud: Activation Lock
    http://support.apple.com/kb/PH13695
    Find My iPhone Activation Lock: Removing a device from a previous owner’s account
    http://support.apple.com/kb/ts4515
    Buying or Selling a Used iPhone or iPad Running iOS 7? Read This First!
    http://www.makeuseof.com/tag/buying-or-selling-a-used-iphone-running-ios-7-read- this-first/
    You may have purchased a stolen iPad. Get a refund or have the prior user do this.
    What to do before selling or giving away your iPhone, iPad, or iPod touch
    http://support.apple.com/kb/HT5661
     Cheers, Tom

  • HT5312 why is it so complicated to reset the questions im getting very angry

    i havent purchased anything in so long i cant remember the security questions and i just bought an itunes card today and cant purchase any songs im pretty angry over this

    The page that you posted from tells you how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down that page should let you reset them.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699

  • Getting very angry

    So, for my birthday, I recieved a 5G 30 Gig iPod. I was excited, of course. I use my mom's computer (with Internet) and my own (without) to transfer music to it. Perhaps that is part of the problem. But what happens is I'll plug in my iPod to my computer (without internet) and I'll open iTunes and it will say "J: Ipod cannot be recognized. Restore it to its factory settings" So sadly then I've got all this music that is recognized up until I plug into my computer. And then once I unplug, the music is completely gone except for maybe one of my playlist's music. And the ipod reads the track names as video files, album names, songs, artists. Its getting to be incredibly annoying. Since I've got 2000+ songs, its always a very long and tedious task to load all the music again. Plus, when this happens any music which I've purchased on iTunes deletes and of course you can't play it on computers that don't have internet so I don't have the files on my own computer. So in essence, What Is WRONG?!?!?

    Umm try this:
    http://docs.info.apple.com/article.html?artnum=61675

  • HT3209 very angry

    I purchased two episodes of my favorite show. Not only did it take 5 DAYS to download but when I finally put it on my ipod it stopped at 6 mins. I did not pay $2 per episode to watch six minutes of my show. I am very upset

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

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