Antiviral Software

What is the best antiviral software for my MAC Book PRO OS X 10.9.3?

Far and away the absolute BEST anti-Virus protection you can get for your Mac...
... is the protection already built into fully updated Mac OS X that is still being updated.
Every after-market so-called "anti-virus" package provides poorer protection at a cost of some performance (plus cash if you have to pay for them).

Similar Messages

Do I need antiviral software for a Mac Pro notebook

is antiviral protection needed for a Mac Pro notebook

WARNING: "Avast" is useless garbage that will cause you nothing but problems.
1. This comment applies to malicious software ("malware") that's installed unwittingly by the victim of a network attack. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the victim's computer. That threat is in a different category, and there's no easy way to defend against it. If you have reason to suspect that you're the target of such an attack, you need expert help.
2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user, but internally Apple calls it "XProtect." The malware recognition database is automatically checked for updates once a day; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
The following caveats apply to XProtect:
It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets (see below.)
It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
3. Starting with OS X 10.7.5, there has been another layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't actually been tested by Apple (unless it comes from the Mac App Store), but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. For most practical purposes, applications recognized by Gatekeeper as signed can be considered safe.
Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:
It can easily be disabled or overridden by the user.
A malware attacker could get control of a code-signing certificate under false pretenses, or could find some other way to evade Apple's controls.
For more information about Gatekeeper, see this Apple Support article.
4. Beyond XProtect and Gatekeeper, there’s no benefit, in most cases, from any other automated protection against malware. The first and best line of defense is always your own intelligence. All known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and the malware attacker. If you're smarter than he thinks you are, you'll win.
That means, in practice, that you never use software that comes from an untrustworthy source. How do you know whether a source is trustworthy?
Any website that prompts you to install a “codec,” “plug-in,” "player," "extractor," or “certificate” that comes from that same site, or an unknown one, is untrustworthy.
A web operator who tells you that you have a “virus,” or that anything else is wrong with your computer, or that you have won a prize in a contest you never entered, is trying to commit a crime with you as the victim. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
Pirated copies or "cracks" of commercial software, no matter where they come from, are unsafe.
Software of any kind downloaded from a BitTorrent or from a Usenet binary newsgroup is unsafe.
Software with a corporate brand, such as Adobe Flash Player, must be downloaded directly from the developer’s website. If it comes from any other source, it's unsafe.
5. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was never a good idea, and Java's developers have had a lot of trouble implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style "virus" affecting OS X. Merely loading a page with malicious Java content could be harmful. Fortunately, Java on the Web is mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice.
Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable it — not JavaScript — in your browsers. In Safari, this is done by unchecking the box marked Enable Java in the Security tab of the preferences dialog.
Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a specific task, enable Java only when needed for the task and disable it immediately when done. Close all other browser windows and tabs, and don't visit any other sites while Java is active. Never enable Java on a public web page that carries third-party advertising. Use it only on well-known, password-protected, secure websites without ads. In Safari 6 or later, you'll see a lock icon in the address bar with the abbreviation "https" when visiting a secure site.
Follow these guidelines, and you’ll be practically as safe from malware as you can be.
6. Never install any commercial "anti-virus" or "Internet security" products for the Mac, as they all do more harm than good, if they do any good at all. If you need to be able to detect Windows malware in your files, use the free software ClamXav — nothing else.
Why shouldn't you use commercial "anti-virus" products?
Their design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere.
In order to meet that nonexistent threat, the software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
By modifying the operating system, the software itself may create weaknesses that could be exploited by malware attackers.
7. ClamXav doesn't have these drawbacks. That doesn't mean it's entirely safe. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.
ClamXav is not needed, and should not be relied upon, for protection against OS X malware. It's useful only for detecting Windows malware. Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else.
A Windows malware attachment in email is usually easy to recognize. The file name will often be targeted at people who aren't very bright; for example:
♥♥♥♥♥♥♥♥♥♥♥♥♥♥!!!!!!!H0TBABEZ4U!!!!!!!.AVI♥♥♥♥♥♥♥♥♥♥♥♥♥♥.exe
ClamXav may be able to tell you which particular virus or trojan it is, but do you care? In practice, there's seldom a reason to use ClamXav unless a network administrator requires you to run an anti-virus application.
8. The greatest harm done by anti-virus software, in my opinion, is in its effect on human behavior. It does little or nothing to protect people from emerging threats, but they get a false sense of security from it, and then they may behave in ways that expose them to higher risk. Nothing can lessen the need for safe computing practices.
9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.

What antiviral software should i use

Recommended antiviral software

Mac users often ask whether they should install "anti-virus" software. The answer usually given on ASC is "no." The answer is right, but it may give the wrong impression that there is no threat from what are loosely called "viruses." There is a threat, and you need to educate yourself about it.
1. This is a comment on what you should—and should not—do to protect yourself from malicious software ("malware") that circulates on the Internet and gets onto a computer as an unintended consequence of the user's actions. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the computer, or who has been able to log in to it remotely. That threat is in a different category, and there's no easy way to defend against it.
The comment is long because the issue is complex. The key points are in sections 5, 6, and 10.
OS X now implements three layers of built-in protection specifically against malware, not counting runtime protections such as execute disable, sandboxing, system library randomization, and address space layout randomization that may also guard against other kinds of exploits.
2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user. Internally Apple calls it "XProtect."
The malware recognition database used by XProtect is automatically updated; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
The following caveats apply to XProtect:
☞ It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets.
☞ It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
As new versions of OS X are released, it's not clear whether Apple will indefinitely continue to maintain the XProtect database of older versions such as 10.6. The security of obsolete system versions may eventually be degraded. Security updates to the code of obsolete systems will stop being released at some point, and that may leave them open to other kinds of attack besides malware.
3. Starting with OS X 10.7.5, there has been a second layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't necessarily been tested by Apple, but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. That may not mean much if the developer lives in a country with a weak legal system (see below.)
Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:
☞ It can easily be disabled or overridden by the user.
☞ A malware attacker could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.
☞ An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.
Apple has so far failed to revoke the codesigning certificates of some known abusers, thereby diluting the value of Gatekeeper and the Developer ID program. These failures don't involve App Store products, however.
For the reasons given, App Store products, and—to a lesser extent—other applications recognized by Gatekeeper as signed, are safer than others, but they can't be considered absolutely safe. "Sandboxed" applications may prompt for access to private data, such as your contacts, or for access to the network. Think before granting that access. Sandbox security is based on user input. Never click through any request for authorization without thinking.
4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is effective against known threats, but not against unknown ones. It notifies you if it finds malware, but otherwise there's no user interface to MRT.
5. The built-in security features of OS X reduce the risk of malware attack, but they are not, and never will be, complete protection. Malware is a problem of human behavior, and a technological fix is not going to solve it. Trusting software to protect you will only make you more vulnerable.
The best defense is always going to be your own intelligence. With the possible exception of Java exploits, all known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "Trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and the scam artists. If you're smarter than they think you are, you'll win. That means, in practice, that you always stay within a safe harbor of computing practices. How do you know when you're leaving the safe harbor? Below are some warning signs of danger.
Software from an untrustworthy source
☞ Software of any kind is distributed via BitTorrent, or Usenet, or on a website that also distributes pirated music or movies.
☞ Software with a corporate brand, such as Adobe Flash Player, doesn't come directly from the developer’s website. Do not trust an alert from any website to update Flash, or your browser, or any other software.
☞ Rogue websites such as Softonic and CNET Download distribute free applications that have been packaged in a superfluous "installer."
☞ The software is advertised by means of spam or intrusive web ads. Any ad, on any site, that includes a direct link to a download should be ignored.
Software that is plainly illegal or does something illegal
☞ High-priced commercial software such as Photoshop is "cracked" or "free."
☞ An application helps you to infringe copyright, for instance by circumventing the copy protection on commercial software, or saving streamed media for reuse without permission.
Conditional or unsolicited offers from strangers
☞ A telephone caller or a web page tells you that you have a “virus” and offers to help you remove it. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
☞ A web site offers free content such as video or music, but to use it you must install a “codec,” “plug-in,” "player," "downloader," "extractor," or “certificate” that comes from that same site, or an unknown one.
☞ You win a prize in a contest you never entered.
☞ Someone on a message board such as this one is eager to help you, but only if you download an application of his choosing.
☞ A "FREE WI-FI !!!" network advertises itself in a public place such as an airport, but is not provided by the management.
☞ Anything online that you would expect to pay for is "free."
Unexpected events
☞ A file is downloaded automatically when you visit a web page, with no other action on your part. Delete any such file without opening it.
☞ You open what you think is a document and get an alert that it's "an application downloaded from the Internet." Click Cancel and delete the file. Even if you don't get the alert, you should still delete any file that isn't what you expected it to be.
☞ An application does something you don't expect, such as asking for permission to access your contacts, your location, or the Internet for no obvious reason.
☞ Software is attached to email that you didn't request, even if it comes (or seems to come) from someone you trust.
I don't say that leaving the safe harbor just once will necessarily result in disaster, but making a habit of it will weaken your defenses against malware attack. Any of the above scenarios should, at the very least, make you uncomfortable.
6. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was always a bad idea, and Java's developers have proven themselves incapable of implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style virus affecting OS X. Merely loading a page with malicious Java content could be harmful.
Fortunately, client-side Java on the Web is obsolete and mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice. Forget about playing games or other non-essential uses of Java.
Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable it—not JavaScript—in your browsers.
Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a task on a specific site, enable Java only for that site in Safari. Never enable Java for a public website that carries third-party advertising. Use it only on well-known, login-protected, secure websites without ads. In Safari 6 or later, you'll see a lock icon in the address bar with the abbreviation "https" when visiting a secure site.
Stay within the safe harbor, and you’ll be as safe from malware as you can practically be. The rest of this comment concerns what you should not do to protect yourself.
7. Never install any commercial "anti-virus" (AV) or "Internet security" products for the Mac, as they are all worse than useless. If you need to be able to detect Windows malware in your files, use one of the free security apps in the Mac App Store—nothing else.
Why shouldn't you use commercial AV products?
☞ To recognize malware, the software depends on a database of known threats, which is always at least a day out of date. This technique is a proven failure, as a major AV software vendor has admitted. Most attacks are "zero-day"—that is, previously unknown. Recognition-based AV does not defend against such attacks, and the enterprise IT industry is coming to the realization that traditional AV software is worthless.
☞ Its design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere. In order to meet that nonexistent threat, commercial AV software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
☞ By modifying the operating system, the software may also create weaknesses that could be exploited by malware attackers.
☞ Most importantly, a false sense of security is dangerous.
8. An AV product from the App Store, such as "ClamXav," has the same drawback as the commercial suites of being always out of date, but it does not inject low-level code into the operating system. That doesn't mean it's entirely harmless. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.
An AV app is not needed, and cannot be relied upon, for protection against OS X malware. It's useful, if at all, only for detecting Windows malware, and even for that use it's not really effective, because new Windows malware is emerging much faster than OS X malware.
Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else. A malicious attachment in email is usually easy to recognize by the name alone. An actual example:
London Terror Moovie.avi [124 spaces] Checked By Norton Antivirus.exe
You don't need software to tell you that's a Windows trojan. Software may be able to tell you which trojan it is, but who cares? In practice, there's no reason to use recognition software unless an organizational policy requires it. Windows malware is so widespread that you should assume it's in everyemail attachment until proven otherwise. Nevertheless, ClamXav or a similar product from the App Store may serve a purpose if it satisfies an ill-informed network administrator who says you must run some kind of AV application. It's free and it won't handicap the system.
The ClamXav developer won't try to "upsell" you to a paid version of the product. Other developers may do that. Don't be upsold. For one thing, you should not pay to protect Windows users from the consequences of their choice of computing platform. For another, a paid upgrade from a free app will probably have all the disadvantages mentioned in section 7.
9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.
10. As a Mac user, you don't have to live in fear that your computer may be infected every time you install software, read email, or visit a web page. But neither can you assume that you will always be safe from exploitation, no matter what you do. Navigating the Internet is like walking the streets of a big city. It's as safe or as dangerous as you choose to make it. The greatest harm done by security software is precisely its selling point: it makes people feel safe. They may then feel safe enough to take risks from which the software doesn't protect them. Nothing can lessen the need for safe computing practices.

Is it necessary to have antiviral software on iPad

Is it necessary to have antiviral on iPad?

No.
Which is not to say that iOS is immune to adware > I recently downloaded Google chrome on to my iPad. A week in I now have an ad cash virus which I can not delete. I have tried searching the web for solutions but I can not find an answer of how to delete the virus on iPad. Can anyone suggest anythin?
OR Malware > http://www.thesafemac.com/?s=ios+malware&submit=Search
ÇÇÇ

Software updates not downloading from App store

Hi,
I have 9 updates available in the app store. When I select update all or even update one of them, all I get is the whirling ball. I turned off my antiviral software but it still isn't working. Any ideas?

I found the problem. I think the AVG antiviral was blocking the download. They updated it a couple of days ago. I turned it off. But it didn't solve the problem. I restarted my computer. When I opened AVG I noticed it was updating again. Im guessing that they found out that they were blocking updates. Now the updates are downloading and installing. I still have AVG turned of while I'm updating all my software for Yosemite..

How do I completely Remove Sophos Software from my Macbook?

Good Day,
I have a 2013 Macbook Pro. I recently downloaded Sophos antiviral software 9.9.2 (trial version). I would like to remove this software and all of its remnants, including its keychain. The Sophos software has a keychain with password - which I never assigned.
Your help is appreciated.
Thanks
Frank

You seem to have the business version of Sophos. See step 4 of:
http://www.sophos.com/en-us/support/knowledgebase/120838.aspx

ITunes can't connect to iTunes from PC Windows 7

I haven't been active on iTunes for at least a year. In the mean time it has continued to update. I purchased a new iPod shuffle this past week. Finally opened iTunes to get my new Shuffle registered and load some music. Tried to register and got what seems like no connection to Apple. Low and behold iTunes can not connect to the iTunes store, nor anything else from Apple. iTunes program appears to be working fine other than no connection to Apple.com, and I have performed a sync to my new Shuffle w/o problems. I simply get the "accessing iTunes store..." displaying forever.
I have Windows 7, 64bit operating system. Trend Micro Intert Security/antiviral software. I have tried disabling both my Windows firewall and my Trend Micro; however, iTunes still can make no connection. Any ideas?
Thanks!

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

The app store is not working

When I want to downald a game of cars that cost 0.99 and it says it dont work

The App Store app on your iPhone in your iPad is a different App Store than the app store app on your Mac. You use the same account for both app stores. So I would guess that the real issue is perhaps something to do with your Home Network. You might try rebooting your modem/router. Also, turn off any antiviral software, firewalls or apps such as Little Snitch.

The app store is not working or loading on my Macbook Pro, iphone and ipad

The app store is not working or loading on my Macbook Pro, iphone and ipad
Today When I tried to open the app store on my ipad I found out that's the store is not working,,, It's giving me the loading screen like for ever without any error message. So I tried my Macbook and my iphone and it was the same,,,, I thought it was from the connection so I tried several different connections and It was the same.
Any Idea what is going on with the app store ?

The App Store app on your iPhone in your iPad is a different App Store than the app store app on your Mac. You use the same account for both app stores. So I would guess that the real issue is perhaps something to do with your Home Network. You might try rebooting your modem/router. Also, turn off any antiviral software, firewalls or apps such as Little Snitch.

INSTALLATION ERROR: Exit Code: 6

When installing PS CS6 on PC with Windows 7 Ultimate Svc Pack1, 18 GB RAM, Intel i7CPU, received INSTALLATION ERROR: Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF012, DW050 ... WARNING: DF029, DF054 ...
------------- Summary ------
- 0 fatal error(s), 3 error(s), 2 warning(s)
----- Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0 ------
WARNING: DF029: ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0(Seq 1)
---- Payload: {9B78FAB0-AC6B-11E0-8EF3-00215AEA26C9} Microsoft Visual C++ 2008 Redistributable Package (x64) 9.0.30729.4148 -----------
ERROR: Failed to install Microsoft Visual C++ 2008 Redistributable Package (x64). Please try installing it by double clicking on the executable at "C:\Users\****\Downloads\CS6
Photoshop_13_LS16\Adobe CS6\payloads\Microsoft VC 2008 Redist (x64)\vcredist_x64.exe",
>>>>>>Did that. Ran AV and registry clean software then re-ran vcredist_x64.exe with NO antiviral software running (repeated in safe boot and clean boot) and got through the install, with this message:
..........Microsoft Visual C++ 2008 Redistributable Setup...................
Error 1935.An error ocurred during the installation of assembly
'Microsoft.VC90.ATL,version="9.0.30729.4148",publicKeyToken="1fc8b3b9a1e18e3b",processorAr chitecture="amd64",type="win32". Please refer to Help and Support for more information. HRESULT: 0x80070422...........
or download and install the latest Microsoft Visual C++ 2008 Redistributable Package (x64) from Microsoft website - www.microsoft.com
----------- Payload: {DE7C6FA1-AF75-48A8-B495-CFAD529BCC3D} Recommended Common Fonts Installation 2.0.0.0 -----------
WARNING: DF054: Unable to read Adobe file version for file path 'C:\Windows\Fonts\NuevaStd-BoldCond.otf'(Seq 58)
ERROR: DF012: Unable to find file(Seq 58)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Microsoft Visual C++ 2008 Redistributable Package (x64): Install failed
+++++++++++++++++++++++
PS32bit opens/works just fine.
PS64bit opens with error message (need to cancel them 6-22 times) Runtime error R6034 but otherwise seems to run normally.
From Microsoft, downloaded file vcredist_x64.exe and ran it. Got error message that there was no free space on my CD drive...Really?!
Any other ideas?
Thanks, Joan

Please start with running the Adobe Support Advisor - http://www.adobe.com/support/loganalyzer/ to automatically review your installation logs and attempt to locate a solution.
Alternately you can follow the steps listed at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html to manually review your installation log.

Trying to upload 4.0.1 and it's taking forever..please help?????

I'm uploading the 4.0.1 to my 3GS phone and that appeared to be fine and not take long but it has been 'backing up' my phone for 12 hrs now and still not done. afraid to unplug from my pc because it won't put it on my phone if i do. Just want to know if anyone else has had this issue and also what could be wrong???...thanks

Do you have a firewall or antiviral software that could be interfering? You often need to turn these items off to update/upgrade successfully.

When I open Firefox, the browser does not open. Instead I get a small window that says: TypeError: Components.classes[cid] is undefined. How do I fix this?

I tried to uninstall AVG antiviral software, but it did not uninstall. Next, when I try to open Firefox I get a box popup that says:
TypeError: Components.classes[cid] is undefined.
If I click OK in that box, I can then open Firefox.
Also I can no longer update Java.
Help!

Possibly you have "AVG Safe search" extension installed as part of "AVG Free", solution involves reinstalling :AVG Free" without the Link Scanner component see
* http://kb.mozillazine.org/Problematic_extensions
* symptom was noted in https://support.mozilla.com/questions/865877
Other possibilities
* "OneClick YouTube Downloader 1.07" as reported in
*: https://support.mozilla.com/questions/864343
* "Java console" needs to be updated as reported in
*:https://support.mozilla.com/questions/863711]
* "HP Smart Print 1.0" as reported in
*: https://support.mozilla.com/questions/857283
* "McAfee Site Advisor" as noted in (also see Problematic extensions above)
*:https://support.mozilla.com/questions/802381
*a theme After switching to the default theme the JavaScript error doesn't appear. (View > Page Style > No Style or if "Firefox" button use "Alt" first to get to the View menu)
*:https://support.mozilla.com/questions/837840
*various extensions/applications but is 1 year back and Firefox 3.6.6
*:https://support.mozilla.com/questions/729606
If none of the above solve you problem use diagnostic approach...
*: https://support.mozilla.com/questions/837840

Deleting malware that only is in time machine

IMac OSX 10.9.4; 2.8 ghz Intel Core 15; 4GB 1333 MHz DDR3
I have malware files which have been removed except they were not removed from my time machine backups. My antivirus software automatic clean up failed clean and indicated that a manual cleanup is required. I can fine these files quarantined by the software. They are in download files but I do not know how to remove these files. I am somewhat computer davy, but this is out of my understanding. Could someone provide clear step-by-step directions for accomplishing this.
Below are 2 excerpts from the log file.
2014-07-06 15:56:33 -0700 Threat component: 'Mal/KeyGen-M' in /Volumes/MY BOOK -2 - Bkup:Down 5/Backups.backupdb/Nathan P. Strause’s iMac/2012-07-04-004302/Maxtor - Photo Manuals/Photo Software-WinSide/Downloaded NIK Collectrion/Nik Software Plugins CS5-64 updated/Nik Software Plugins CS5-64 updated/Color.Efex.Pro.v3.110 x64/Color_Efexkeygen.exe
2014-07-06 15:55:41 -0700 Threat component: 'Mal/KeyGen-Q' in /Volumes/MY BOOK -2 - Bkup:Down 5/Backups.backupdb/Nathan P. Strause’s iMac/2012-07-04-004302/Maxtor - Photo Manuals/Photo Software-WinSide/Picasa/Lightroom/Adobe.Photoshop.Lightroom.v3.3.Multilingual.I ncl.Keymaker-CORE.zip
2014-07-06 15:55:41 -0700 Threat component: 'Mal/KeyGen-Q' in /Volumes/MY BOOK -2 - Bkup:Down 5/Backups.backupdb/Nathan P. Strause’s iMac/2012-07-04-004302/Maxtor - Photo Manuals/Photo Software-WinSide/Picasa/Lightroom/Lightroom crack.zip
Thanks in advance.

Thanks to all of you have responded to my post.
I have Parallels software on my MAC. Quicken is installed on the Windows side. Quicken support found the trojans and referred me to I FIX PC. They cleared and removed the trojans on both my MAC and My laptop which only has the Window's OS. They installed the Sophos software.
Since the Sophos was new I decided to see the results of the scan I checked the Sophos Quarantine manager and it said that the above files could not be automatically removed and had to be done manually. Exploring further, It appears that software I downloaded in 2012 was infected. At that time my Norton Antiviral software found a virus. Because of that I have never used a torrent again. These programs were on my windows computer or. I transferred the Photo manuals folders to Mac and have never opened them. I have uninstalled all of the Photoshop and associated software then from my laptop computer. My Photoshop for Mac is legit. I did not remember that I had saved the programs on my Maxtor external hard drive.. I have deleted all of them. Would that perhaps solve my problem? If not I will pursue the suggested solutions posted.

ITunes installer for v.9.0.2.25 refuses to run om my system

When I try to update/install to v. 9.0.2.25 on Windows XP I repeatedly get the following error message:'There is a problem with this Windows Installer package. A program required for this installer to complete could not be run. Contact your support personnel or package vendor.' I click OK then the install rolls back and the following appears: The installer encountered errors before iTunes could be configured. Your system has not been modified. To retry these operations at a later time, please run the installer again.
Based on other posts I tried the following:
1. Uninstalled previous version of iTunes.
2. Downloaded installer from various sources in case it is corrupted
3. Turned all firewall/antiviral software off
NOTHING HELPS!!!!
Now I am without iTunes.
Also the reason for trying to update was to fix another problem that started a few days ago. Simply could not connect to the iTunes store anymore. Error code 11556 I think. There's a mention of this in another post but nothing they suggested works.

When I tried to uninstall the Apple Software Update, I got the error message 'There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor.'
With that one, Barb, download and install the Windows Installer CleanUp utility from Microsoft:
http://support.microsoft.com/kb/290301
Now run the utility ("Start > All programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any *Apple Software Update* entries and click "Remove". Quit out of CleanUp.
Are you able to continue with the rest of the uninstalls now?

So many errors trying to download...going insane!

HI,
I upgraded to itunes 7 and am having nothing but heartache. First, I was having so many problems with my external hard drive, so I disconnected it. Then, I asked itunes to download the 2nd season of Lost, and am having the worst time getting it to download. Here is a list of my problems.
1. Itunes does not download the episodes in order.
2. Itunes downloads for several hours, then gives me a "File seems to be corrupted" number 100008 message, and I lose any amount of the episode I have already downloaded.
3. After a long time, it will say the network connection is lost and stop the download or will simply say the downloading "was interrupted"
I never had these problems with the previous version of itunes and it is driving me crazy. Any suggestions? Is there a way to tell itunes to keep trying to download automatically, even after losing a network connection? Any idea about the corrupted file, or how to get it to download in order? I have spent many hours on this, and have only managed to get it to download 3 shows (out of 30). Grrr.
Thanks in advance.

I, too, have bought and paid for several tracks in the iTunes Store which have not downloaded - all with the same error message.
"zero KB of 0.1 KB - stopped (err = - 100008)"
"There was a problem downloading "track/album/artist".
The file seems to be corrupted. To redownload the file, choose "Check for Purchases" from the Store Menu"
This doesn't work - I have tried it numberous times - over a few weeks for some tracks. The tracks affected are;
- The Nutcracker, Op. 71: Overture / The Nutcracker Overture - Single of the Week / St Petersburg Kirov Orchestra & Valery Gergiev
- Patience / Patience - Single / Take That
- Roots In Stereo / P.O.D.: Greatest Hits (The Atlantic Years) / P.O.D.
- Walk In The Sun / Motion in the Ocean / McFly
- Shoulda Woulda Coulda / Who I Am / Beverley Knight
Other tracks I have downloaded have been fine.
There are also a couple of tracks my mother paid for on her iTunes account for me that have had exactly the same thing happen to them. They are;
- And Thou Bethlehem / The Nativity Story (Original Motion Picture Score) / Mychael Danna
- Mind's Eye (10th Anniversary Version / Jesus Freak - 10th Anniversary Special Edition / DC Talk
- The Nutcracker, Op. 71: Overture / The Nutcracker Overture - Single of the Week / St Petersburg Kirov Orchestra & Valery Gergiev
All other tracks downloaded from this account too have been fine.
Any time I check for purchased music they all pop up, then I have to clear the error - and it's irritating. Also, I have paid for them - over £5 worth over the two accounts now - and would (funnily enough) like to receive the things wot I 'ave bought.
I sent a message to this effect to iTunes support and, eventually, received the following in reply;
On 8 Jan 2007, at 00:22, [email protected] wrote:
Dear luvanddaisies,
I'm sorry to hear that some of the songs you purchased did not download because of an error 100008. I have removed the songs you listed in your e-mail and posted them back to both of your accounts. Please follow these steps to download the songs:
1) Make sure you're using the latest version of iTunes. It can be downloaded free of charge:
http://www.apple.com/itunes/download
Note: Installing the latest version of iTunes will not affect your Library or any items in your account that you haven't downloaded.
2) From the pull-down Store menu at the top, select Check for Purchases (if you're unable to upgrade and are using iTunes 6 or earlier, you'll find this option in the Advanced menu). If you can't find this option, you can also click this link to Check for Purchases:
https://phobos.apple.com/WebObjects/MZFinance.woa/wa/checkForPurchases
3) Enter your account name and password, then click Check.
The missing item should begin downloading and appear in your Purchased playlist. If you receive an error message while downloading, try again after turning off any firewall or web-accelerator software that you may have installed. If the download process is interrupted for any reason, it should resume once you reopen iTunes.
This article provides information about resuming interrupted downloads:
http://www.info.apple.com/kbnum/n93015
If you are still unable to download the songs because of an error 100008, keep in mind that certain types of software can affect the way a computer sends and receives information from the Internet. Here are a few examples of these types of software:
* Firewalls
* Web accelerators
* Ad filters
* Virus protection software
If you have any of this software, and if you cannot access the iTunes Store, you will need to configure these applications to allow iTunes to connect to the internet.
Please refer to the documentation that came with that software, and if necessary contact the software's manufacturer. You'll need to configure the software to allow these domains to send and receive data from the Internet:
phobos.apple.com
phobos.apple.com.edgesuite.net
You may also find a resolution in following article:
iTunes for Mac: Possible iTunes Store errors
http://www.info.apple.com/kbnum/n93459
For assistance in configuring your firewall or accelerator software, you may need to contact its manufacturer or your Internet Service Provider (ISP). When contacting support representatives, it may be useful to have the following information:
"Well Known" TCP and UDP Ports Used By Apple Software Products
http://www.info.apple.com/kbnum/n106439
If your computer is on a network, you may also want to try using a different computer on the network or discuss the issue with the network administrator.
Apple Discussions are a great source of information where everyone from new users to experienced pros can interact and share information about Apple products and their usage. You can find the iTunes discussions group at:
http://discussions.info.apple.com/itunes
If you aren't using a firewall or any of the types of software listed above that might restrict your connection to the iTunes Store, please respond to this email with the following:
- Your complete billing address, for security purposes
- The type of Internet connection you use (such as dial-up, cable modem, DSL, or corporate network)
- The name of your ISP
- Permission to reset your password so that Apple can investigate the issue
Sincerely,
{name deleted for forum post}
iTunes Store Customer Support
No joy yet, I'm afraid - as my most recent missive shows;
Only one of the tracks you have reset worked. The rest are coming up with exactly the same message. Unfortunately, the one that worked is the wrong version of the song - the one I was downloading is;
- Patience / Patience - Single / Take That
The one resent was
Patience (Stripped Down) / Patience Single (Stripped) / Take That
In answer to your other points;
I have the most recent version of iTunes.
My antiviral software isn't obstructing iTunes downloads, as the vast majority are fine. I did, however, try turning it off and redownloading. No joy.
My computer is not networked.
None of the articles helped - and I couldn't find a mention of error 100008 on the support site.
This is true of both the accounts affected.
I had identical problems while in Scotland over Christmas, and was using my MacBook's airport to join my mother's wireless broadband connection (probably aol, not sure).
Here are the details of my own account first
{blah}
- Your complete billing address, for security purposes
{blah}
- Permission to reset your password so that Apple can investigate the issue
ok
Will I have the option to change it back?
How long will this take?
Here are the details of my mother's account - on which I have some tracks to download here on this computer
{blah}
- Your complete billing address, for security purposes
{blah}
- Permission to reset your password so that Apple can investigate the issue
Preferably not - she'll never remember another one - but if you can reset it, then change it back again, fine.
- The type of Internet connection you use (such as dial-up, cable modem, DSL, or corporate network)
Orange Broadband - Livebox, wireless
- The name of your ISP
Orange Broadband (formerly Wanadoo, formerly Freeserve)
The tracks still left in limbo are;
- The Nutcracker, Op. 71: Overture / The Nutcracker Overture - SIngle of the Week / St Petersburg Kirov Orchestra & Valery Gergiev
- Patience / Patience - Single / Take That
- Roots In Stereo / P.O.D.: Greatest Hits (The Atlantic Years) / P.O.D.
- Walk In The Sun / Motion in the Ocean / McFly
- Shoulda Woulda Coulda / Who I Am / Beverley Knight
and
- And Thou Bethlehem / The Nativity Story (Original Motion Picture Score) / Mychael Danna
- Mind's Eye (10th Anniversary Version / Jesus Freak - 10th Anniversary Special Edition / DC Talk
- The Nutcracker, Op. 71: Overture / The Nutcracker Overture - SIngle of the Week / St Petersburg Kirov Orchestra & Valery Gergiev
Aaaaagggh.
I know it's not a big deal in the grand scheme of things - but it is desperately irritating to keep being faced with the error of doom that is the mysterious 100008.
MacBook 13-inch, white Mac OS X (10.4.8)

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