Anybody worked on the Sales Returns process - Consumer products

Hi,
I am looking for some information / guidance on customizing on the Sales Returns enhacement package of the Consumer product industry under ECC 6.0
Apart from the SAP Help link which I have already gone through, does anyone have any kind of documentation available around.
Thanks in advance.
Vijay

This functionality is part of SAP Enhancement packages for ECC. It was earlier part of the IS-BEV solution and the documentation pertaining to the same hasn't changed.

Similar Messages

Sales Return Process in Excise

Hi,
Can any one explain me the Sales Return Process with Excise Details.
How to deal with excise when sales are return from customer.
Please explain me if customer returns complete material what will be the process.
In case if customer Returns partial quantity how to process
How will be the excise implications.
Can u please explain me the above 2 process.
Thanks.

Please make a search in the forum as this question has been answered many times. Check some of those threads
[Excise return in Sales Return   |Excise return in Sales Return]
[Sales return delivery process wtih Excise   |Sales return delivery process wtih Excise]
[return in excise   |return in excise]
[Excise Return   |Excise Return]
[Excise Invoice Selection in Return Delivery   |Excise Invoice Selection in Return Delivery]
thanks
G. Lakshmipathi

Third party Sales Return Process

Hi..
Can anybody just guide me about Thrid Party Sales Return Process?
My Mail Id is [email protected]..Could you please send me steps and confign guidelines...
Regds
Manoj

Dear Manoj Mahajan,
The return process is not supported by standard SAP.
Considering my experience even if you want to get it done through some cutomizations it is not very successful.
Please refer to SAP note 751609 which will give the further details
Hope this helps you.
Do award points if you found them useful.
Regards,
Rakesh
P.S. you can send me a mail at my mail id [email protected] for any specific details

Sales Return Process-Invoice(Credit Memo) with ref. to delivery

Dear All,
I am doing sales return process.
Sales Order-RE
Delivery-LR
Invoice-RE,
with ref. to sales order it is allowing me to create invoice.
But,with ref. to delivery it is not allowing.
It is giving "The document is not relevant for billing".
I have changed item category REN for delivery (A) related billing.
Also changed req. copy control setting.
Can anybody guide on this issue.
Best Regards
Sainath

Hello,
Normally return credit memo will be generated with reference to the retrun order, and that is the standard SAP process. Do you have any specific requirements to have the credit memo with reference to a retrun delivery?
The Item category REN Billing Relevence will be B as per SAP standard, if you wish to have a delivery related credit RE, the make this to A .
Maintain the Delivery to Billing Copying control in VTFL for LR --> RE, add the item categroy REN.
Maintain the copying requirements for header as 3 Header Del Rel and for item as 4 Deliv-Related item .
Once these setting are done, then check whether the RE billing type is triggering from LR?
Prase

How to map sales return process from customer to mfg plant without Depot??

Dear All
we have a Mfg plant (mfg1) & having seven Depot.
regular process of STO DEPOT process
ME21N-Purchase order STO
VL10B - Replenishment delivery
VL02N - PGI
VF01- Proforma invoice
J1IIN - Excise invoice
MIGO - Goods Receipt
J1IG - Excise Capture
VA01 - sale order
VL01N - Out bond Delivery
J1IJ - Excise invoice
VF01 - commercial invoice.
J1IDEPOTSTOCK - RG23D Report.
In Case of rejection the Sales Return is directly delivered from customer to
manufacturing Plant,In this process depot is not directly billed. The transaction is
done between customer to manufacturing plant.our question is how to MAP above scenario in sap
(currently all this activity is done in excel sheet ) please suggest any proper method....
Regards
Sachin

Hi Laksmipati,
Thanks for your reply, however one of my clients requirment is that the returns delivery will be made directly to the mfg plant and not to the depot plant. In this case the excise calculation is going HAYWAYAA......I understand that it will make sense if the returns is 1st made to the depot and then to the mgf plant. The system wont allow me to do a returns with refernece to the invoice since it has been made from the depot to the plant. Also this will create a problem while doing A PGR. I will be grateful if you could comment on the same.
Thanks
Sachin

If anyone worked on the sales pricing requirements(vofm)

If anyone worked on the sales pricing requirements(vofm), can u tell what happens in the sapcode, if create the requirements in vofm tcode

Hi Rama,
Pricing Requirement is basically a check before a condition type populates with its value.
we define the requirement and assign this to condition type as required.
for example, you have a discount condition ZABC which should only populate when the material is delivered from Chennai plant.
If this check ( certain requiremnt which we want to get satisfied before a particular condition type populates) becomes true during sales doc. processing, then
condition type is given a Go-Ahead by the system that it can populate.
we acheive this by using parameter SY-SUBRC and set this system variable to 0 if condition is true
basic outline of the code will be like following ( one of the ways) :
IF <Condition > = TRUE
SY-SUBRC = 0
ELSE
SY-SUBRC = 4
we can also utilize the CHECK statement to acheive this.
Hope it gives an idea to understand pricing requirement.
Please let me know if you have any doubt.
Best Regards,
Gaurav Raghav

How the sales returns will effect after rebate settlement in sap

Dear SD Experts,
I have a query that the Rebate settlement is done (Material Rebate) after that the sales returns has taken place and again in the credit memo the system is showing the rebate accruals.
Can any one please suggest me how the actual postings will takes place? what changes need to be done to reverse the rebate accrual already posted.
Thanks in advance.
Anjan kumar

Hi Imran
1. The first entry should ideally happen along with the invoice posting or when you run VBOF.
Dr. Rebate Discount
Cr. Rebate Accrual
This means that rebate accruals are happening. This means you are keeping a provision to pay. You are booking a liability in your books.
2. The second entry is when you pay out to the customer.
Dr. Rebate Accrual
Cr. Customer
This means you are reducing the customer balance by adjusting against the liability. Ideally this entry is passed when you do a partial settlement. If a final settlement is executed then the additional accruals if any in the account will get reversed.
3. While taking returns the entry that you say that is happening is
Dr. Customer
Cr. Rebate Accrual
This is also correct since he has returned the good, we ideally should not pass on the benefit to him. Additionally if this is happening that means the rebate is still active. When you finally settle the rebate if there is any balance in the rebate account it will get reversed. This means liability will be reversed in your books of accounts.
Thanks
Indranil

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Sales return process and receiving the inbound return goods

hi,
Standard SAP allow a return order (RE) to incurs an invoice billing at SD side without the need of a inbound dlivery creation (to receive the incoming goods return) AND a goods-receipt creation.
question:
1 - why standard SAP allows a invoice billing to take place of a return order without the need to perform a Inbound delivery and goods receipt?
2 - can i setup in the system to make the inbound delivery and goods receipt part of the indispensable process before a billing invoice can take place? if possible, what setup I need in the system?
tuff

Dear Tuffy,
1 - why standard SAP allows a invoice billing to take place of a return order without the need to perform a Inbound delivery and goods receipt?
There might be cases, where is actually no goods return.
For example, we have invoiced a customer some materials, which are broken.
Now imagine the transportation cost for bringing back the broken things to our plant is higher.
In that case, we wont take the glass return.
However we will have to show it as return.
2 - can i setup in the system to make the inbound delivery and goods receipt part of the indispensable process before a billing invoice can take place? if possible, what setup I need in the system?
It depends on your copy control.
If you maintain the copy control properly, we can control this.
In your case, do not maintain copy control between RE order and RETURN INVOICE.
Instead maintain copy control from return order to return delivery first
then maintain the copy control from return delivery to return invoice.
Hope it clarifies your doubt!
Thanks & Regards,
Hegal K Charles
Edited by: Hegal . K . Charles on Aug 19, 2011 3:20 PM

Third Party Sales Returns process

Hello All
We have a third-party sales process which is automated i.e Sales order and Purchase requisitions(VA01) are created using the data coming in the incoming EDI file, the Purchase requisition is automatically converted to a Purchase order, the Invoice Reciept(MIRO) is posted and the Sales Invoice (VF01) is posted.
The question is how do we handle the Returns or the Credit process?
Is there a way I can configure the system to create a Returns order which will also update the Pur.Req quantity then the Purchase order quantity or directly the Purchase order quantity. I can then use this information to raise a credit to the Vendor Invoice.
I don't want to just raise a credit memo and update the sales side and leave the purchase side open.
I appreciate your reply.
Best Regards
Rama

Third Party Return Process
Please check this extract from the sap library :
If the vendor grants you a credit memo on a quantity or a value basis, you can then send this credit memo directly to your customer.
The billing type Third-party credit memo (G2S) is available for this. The billing type Third-party credit memo works with the item category TASG (third-party credit memo item). The Billing-relevance indicator F is set in Customizing for Sales for this item category. This means that the cost is not created. In Customizing for Sales, the item category TASG is set at item level in copying control for the billing type G2S (copying control sales document by billing document) as the target item category (source: TAS-> Target:> TASG.)
Process Flow
Create a billing documente with billing type Third-party credit memo (for further information, see the section Creating a billing document in the Billing document). Enter the third-party order as a document still to be processed. The quantities are automatically removed from the invoice.
The above is the process for giving a credit memo which can be adapted for return goods.
Regards,
Rajesh Banka
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Sales Return Process at Depot with RG23D Update

Hi,
Can anybody give me complete process for Sales return at depot with RG23D register update ?
Thanks in advance...........
Sanjay

Hai sanjay,
1) create return order in depot
2) return delivery
3) when u create return delivery Goods receipt document generates
4) enter the goods receipt document in J1IG and enter the excise values manually with reference to header excise condition values from return order and update depot register.
As when return comes depot register has to be updated with value and quantity. then create credit memo to customer.
Regards
Saju

Letter of Credit in Sales return process/

Hi All,
This issue is related to Letter of Credit, I created a sales order and maintained Financial document in Billing Tab (Letter of Credit) & saved the sales order and the balance of LOC is updated, i created Delivery & Invoice also . Later stage the customer returned the materials and we Created the return sales order but the letter of Credit open value is not increasing or not Crediting.
Please let us know in case of return process weather the LOC or Financial document will credit or not?
Regards

Hi
Letter of Credit is used in credit management as one of the tool for Risk management. In case of return process LOC or financial document wont get credited as LOC is for intimation to the customer if the risk level has come to high.Also run the t.code VXDG.
Please check the below link which may help you
http://help.sap.com/printdocu/core/Print46c/en/data/pdf/SDFTLOC/SDFTLOC.pdf
Regards
Srinath

License Determination for Sales Return process

Hello SAP GTS Experts,
We have a situation, where we need to create Return sales from Customer &
in the same Return order, we will send the repalcement product to Customer.
In this case, good movement type 653 (return sales) & 601 (Delivery to customer)
will be used.
Can any one help to map this process under Compliance for License determination.
Logically, for Return item, Import License should be picked & for replacement item
Export License under Legal Control.
Need your suggestons to map this process for License determination.
Similarly, we need to think about Subcontracting process in MM, & relevant license
determinaton.
Thanks in advance.
Regards
Mayank

Thanks for your Reply Dave.
Requirement is for Country Sweden. Currently Whenever return sales order is created in ECC, system looks for Export License in GTS. As per Goods movements (653) Logic, Import License should be determined here.
Let me explain you the process in Details-- For Repair/Services Process, these return sales orders are created. Here again there are 2 possible scenarioes:-
1. We can return the faulty Item (Movement Type 653) & provide Repalcement product (MT 601) to customer .
2. Return Sales order will be created (MT 653) & Faulty Item will be sent back to Vendor for repair (Using Return PO process, Movement Type 161).
Business wants us to provide Solution for Determining Valid Licenses (export/import) depending upon the situation.
Here We have Bigger challange when the Return Sales order has Both type of Items (Mention in Scenario#1).
Are you sure , there is NO Need of Licenses for replacement/rejection Process??
Please Let me know Your Inputs.
BR,
Mayank

Depo sales returns process

*STO process*
ME21n : UB sto with Delivery
Me29n : release the PO
Vl10b NL---Item NLN
Vl02n
Vf01 u2013JEX-Proforma
J1iin
Goods reeipt :MIGO _outbound delivery Excise number and Excise date
J1idepotstock1
Depo sales
Va01: Zdep
Vl01n
J1ij: caputure the Excise duties
Vf01: Capture the Excise duties (Routine: 356)
upto this OK
Now my cleint wants Depo return process
Step 1: Va01 reference to Billling here basic excise duty JEXP is coming right and JECS and JHCS is not flowing it is taking JEXP duty only.
Step 2:Vl01n
Step 3 :Vf01 :Order-related credit mem- here Excise duties are coming but it is taking the 8 % 2 % and 1% it should take from depo sales return order step 1
Step 4: J1ih -Depo plant and Depo excise group JV adjustment by using additional excise button.
Please let me know where i have done the mistake , i have check in copy control it is maintain Pricing type: " D"
G. Lakshmipathi posted
1 Create a return order in Depot
2 Key in the invoice number and execute
3 Assign Order Reason and save
4 Create a return delivery and do PGR. Maintain storage location 0005
5 Create Transfer posting in MB1B with movement type 453, storage location 0005 and save
6 Note down the material document reference
7 Go to J1IG to reverse excise issue posting
8 Click "Capture"
9 Key in the material document number and series group
10 Click "Details". Now select the line item and again click "More documents"
11 Key in the original excise invoice reference created at supplying plant
12 Skip all warning message and go back
this i am checking if i take this solution
For Depo returns Va01 reference to Billling here basic excise duty JEXP is coming right and JECS and JHCS is not flowing it is taking JEXP duty only._* where is the missing setting i have not done.
and For Billing output :Vf01 :Order-related credit mem- here Excise duties are coming but it is taking the 8 % 2 % and 1% it should take from depo sales return order step 1
Edited by: balashowry raju on Apr 23, 2010 9:03 AM

solved but in depo returns credit memo here still excise values are not copying from depo returns sales order.
where the problem lays i have checked VTFA copy control and sap notes .
still exploreing going on

ATP check in the Sale order Processing and CO06 transaction (Confirm Qty)

Hi All,
While creating the Sale order, After performing the ATP check and saving the document i have called an user exit to make the confirmed Quantity equal to ZERO when the delivery block is set (As requested by customer). That is working fine...
But the same confirmed Quantity of ZERO is not reflecting in CO06 transaction. Its showing the old value that the value before setting the delivery block.
I have identified the table VBBE-VMENG which stores the confirmed quantity in CO06 transaction...
Could you please help me know any USER EXITS or any other solution to change the confirmed quantity to ZERO in CO06 transaction also while delivery block is set in the sale order.
Thanks &Regards,
Navaneeth

Hi All,
Please help me by providing some clues on this issue...
Regards,
Navaneeth

Anybody worked on the Sales Returns process - Consumer products

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