Anyone experienced "glue residue" on their brand new iMac?

I bought my iMac a year and 1/2 ago. I used it with its colorful default wallpaper for some time now. Today, however, I set the wallpaper to white, and noticed their is "dirt" or "glue" noise in the upper right corner of the screen that looks really bad. I bought some expensive screen cleaner and scrubbed away. There seems to be no texture on the surface. The screen is totally smooth. When the screen is not lit up, it looks totally clean. Has anyone experienced this? How can I fix this? I did buy Applecare, but it says autoenroll on box and no other info really to speak of.
Thank you.

I don't know what you expect us to help you with. If this is a physical defect then take it in to an Apple retailer.

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Clayton Rhoades wrote:
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Hi All
I've just discovered the console and filtered the messages on "airport"
Mar 21 17:47:41 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
Mar 21 17:47:41 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
Mar 21 17:47:45 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
Mar 21 17:47:45 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
Mar 21 18:42:26 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Currently connected to network myRouterWPA
Mar 21 18:45:27 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
Mar 21 18:45:27 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
Mar 21 18:48:03 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
Mar 21 18:48:03 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
Mar 21 18:48:03 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
Mar 21 18:48:03 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
Mar 21 18:50:23 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
Mar 21 18:50:23 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
Mar 21 18:55:14 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
Mar 21 18:55:14 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
Mar 21 19:13:39 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
Mar 21 19:13:39 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
Mar 21 19:15:14 localhost kernel[0]: AirPort_Brcm43xx: Ethernet address 00:19:e3:0c:bf:77
Mar 21 19:15:32 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Currently connected to network myRouter
Mar 21 20:12:48 localhost kernel[0]: AirPort_Brcm43xx: Ethernet address 00:19:e3:0c:bf:77
Mar 21 20:13:15 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
Mar 21 20:13:15 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
Mar 21 20:13:20 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
Mar 21 20:13:20 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
Mar 21 20:14:59 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
Mar 21 20:14:59 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
Mar 21 20:17:46 localhost kernel[0]: AirPort_Brcm43xx: Ethernet address 00:19:e3:0c:bf:77
Mar 21 20:18:13 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
Mar 21 20:18:13 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
Mar 21 20:18:18 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
Mar 21 20:18:18 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
Mar 21 20:34:14 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
Mar 21 20:34:14 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
Mar 22 18:03:31 localhost kernel[0]: AirPort_Brcm43xx: Ethernet address 00:19:e3:0c:bf:77
Mar 22 18:05:01 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Currently connected to network myRouter
Mar 22 20:16:08 localhost kernel[0]: AirPort_Brcm43xx: Ethernet address 00:19:e3:0c:bf:77
Mar 22 20:16:35 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
Mar 22 20:16:35 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
Mar 22 20:16:40 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
Mar 22 20:16:40 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
Mar 23 17:56:39 localhost kernel[0]: AirPort_Brcm43xx: Ethernet address 00:19:e3:0c:bf:77
Mar 23 17:56:55 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Currently connected to network myRouter
Mar 23 18:00:17 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
Mar 23 18:00:17 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
Mar 23 18:01:31 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
Mar 23 18:01:31 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
Mar 23 18:16:40 localhost kernel[0]: AirPort_Brcm43xx: Ethernet address 00:19:e3:0c:bf:77
Mar 23 18:16:53 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: WirelessAssociate2() = 88001006 for network myRouter. The operation timed out.
Mar 23 18:17:01 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: WirelessAssociate2() = 88001006 for network myRouter. The operation timed out.
Mar 23 18:17:09 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: WirelessAssociate2() = 88001006 for network myRouter. The operation timed out.
Mar 23 18:17:11 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
Mar 23 18:17:11 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
Mar 23 21:19:31 localhost kernel[0]: AirPort_Brcm43xx: Ethernet address 00:19:e3:0c:bf:77
Mar 23 21:19:53 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: WirelessAssociate2() = 88001006 for network myRouter. The operation timed out.
Mar 23 21:20:01 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: WirelessAssociate2() = 88001006 for network myRouter. The operation timed out.
Mar 23 21:20:09 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: WirelessAssociate2() = 88001006 for network myRouter. The operation timed out.
Mar 23 21:20:11 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
Mar 23 21:20:11 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
Mar 23 21:59:57 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Currently connected to network myRouter
Mar 23 22:01:29 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Currently connected to network myRouter
Mar 23 22:01:29 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Currently connected to network myRouter
Mar 23 22:01:39 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Currently connected to network myRouter
Mar 23 22:01:44 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Currently connected to network myRouter
Mar 23 22:01:51 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Currently connected to network myRouter
Mar 23 22:19:36 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Currently connected to network myRouter
Mar 23 22:20:39 localhost kernel[0]: AirPort_Brcm43xx: Ethernet address 00:19:e3:0c:bf:77
Mar 23 22:20:52 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: WirelessAssociate2() = 88001006 for network myRouter. The operation timed out.
Mar 23 22:21:00 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: WirelessAssociate2() = 88001006 for network myRouter. The operation timed out.
Mar 23 22:21:08 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: WirelessAssociate2() = 88001006 for network myRouter. The operation timed out.
Mar 23 22:21:10 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
Mar 23 22:21:10 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
Mar 23 22:21:29 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
Mar 23 22:21:29 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
Mar 24 08:30:25 localhost kernel[0]: AirPort_Brcm43xx: Ethernet address 00:19:e3:0c:bf:77
Mar 24 08:30:43 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: WirelessAssociate2() = 88001006 for network myRouter. The operation timed out.
Mar 24 08:30:51 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: WirelessAssociate2() = 88001006 for network myRouter. The operation timed out.
Mar 24 08:30:59 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: WirelessAssociate2() = 88001006 for network myRouter. The operation timed out.
Mar 24 08:31:01 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
Mar 24 08:31:01 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
Mar 24 08:55:57 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
Mar 24 08:55:57 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
Mar 25 19:35:36 localhost kernel[0]: AirPort_Brcm43xx: Ethernet address 00:19:e3:0c:bf:77
Mar 25 19:35:58 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: WirelessAssociate2() = 88001006 for network myRouter. The operation timed out.
Mar 25 19:36:06 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: WirelessAssociate2() = 88001006 for network myRouter. The operation timed out.
Mar 25 19:36:14 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: WirelessAssociate2() = 88001006 for network myRouter. The operation timed out.
Mar 25 19:36:59 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: WirelessAssociate2() = 88001006 for network myRouter. The operation timed out.
Mar 25 19:37:07 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: WirelessAssociate2() = 88001006 for network myRouter. The operation timed out.
Mar 25 19:37:15 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: WirelessAssociate2() = 88001006 for network myRouter. The operation timed out.
Mar 25 20:24:41 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
Mar 25 20:24:41 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
Mar 25 21:19:56 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
Mar 25 21:19:56 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
Mar 25 21:19:57 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
Mar 25 21:19:57 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
Mar 26 18:06:56 localhost kernel[0]: AirPort_Brcm43xx: Ethernet address 00:19:e3:0c:bf:77
Mar 26 18:07:13 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: WirelessAssociate2() = 88001006 for network myRouter. The operation timed out.
Mar 26 18:07:21 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: WirelessAssociate2() = 88001006 for network myRouter. The operation timed out.
Mar 26 18:07:29 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: WirelessAssociate2() = 88001006 for network myRouter. The operation timed out.
Mar 26 18:07:31 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on any channel (directed scan)
Mar 26 18:07:31 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Could not find "myRouter" on channel(s) 11
Mar 26 18:45:28 localhost kernel[0]: AirPort_Brcm43xx: Ethernet address 00:19:e3:0c:bf:77
Mar 26 18:45:45 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: WirelessAssociate2() = 88001006 for network myRouter. The operation timed out.
Mar 26 18:45:53 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Error: WirelessAssociate2() = 88001006 for network myRouter. The operation timed out.
Mar 26 18:46:20 jonathan-boards-computer /System/Library/PrivateFrameworks/Apple80211.framework/Resources/airport: Currently connected to network myRouter
I'm guessing my failures might be due to one of two problems; inability to find the router or connection timeouts; does anyone know how to monitor/snoop this connection and/or fix this problem?
Thanks
iMac Mac OS X (10.4.8)
iMac Mac OS X (10.4.8)
iMac Mac OS X (10.4.8)

Brand new iMac will not boot, just make's funny "bonk" sound.

I have a brand new iMac (Intel, 20-inch flat panel). Just out of the box. Ran through set-up wizard. Used firewire to transfer files from an old CRT iMac. All was good for about an hour.
Tried to empty the trash. Finder says Trash was emptied, but, if I open the Trash, the 50-odd files I just deleted are still visible! If I try to select one, its icon immediately disappears. Hmmm....
I decide it's time to restart.
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I push the power button. I hear the startup chime as usual. Screen lights up gray. But no apple logo on the screen. There is a long pause. Screen remains gray. Computer then starts making a soft "bonk" sound every 4-5 seconds. (Kind of hard to describe the sound, just imagine clipping the very first fraction of a second of the normal Mac startup chime, and repeating it every couple seconds.) This continues indefinitely.
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iMac Intel 20-inch 2.16 GHz Mac OS X (10.4.8)

Boot from the Install Disk 1
I cannot boot at all (see my post above). The
machine just sits there with a blank gray screen.
I appreciate the article link, though. I've already
read it and it will make a great reference for the
future, provided I can get back to a place where this
iMac actually runs.
Since you're new to Macs, I'm sure you don't realize that while your iMac is sitting there with only a gray screen, you can insert/push in "Install Disc 1" - and it will be accepted. Then press and hold down the power button until iMac shuts down. After waiting a few seconds until everything has settled, press power button and immediately upon hearing the usual Mac startup tone/chime/chord hold down the "c" key until you see the spinning progress indicator below the Apple logo. It will boot to the DVD, you will be able to use (from the Utilties pull-down menu) Disk Utility to "repair" the hard drive directory, then you will be able to quit the installation process, choose Startup Disk from that same Utilities pull-down, and restart your iMac:)

Brand new iMac... or not???

Bought a brand new iMac from a local Apple store 2 days ago. Unpacked it and started it up. Went through the whole startup process, created login account etc etc. I'm a web designer so first thing I did was go to adobe site to start trial download of Master Suite CS5.
I go to download it and it asks for an adobe ID and the email address field was already populated with an email address I don't recognize????
I called the store and they said there's no way this was a refurbished machine or anything like that (so they say).
How is this possible on a new machine, with a new login account where there would be no cookies for the field to autofill?
Any ideas would be appreciated. Did I get a used or returned iMac? Or was it a fluke on the adobe website?

Sounds like a fluke however if you still aren't satisfied do a return and exchange. I'm sure if you speak to the store manager he/she will understand and be accommodating but don't wait a day longer. The longer you wait the more difficult it becomes. You could also post on an Adobe forum and see if others have experienced the same thing. I would recommend doing this immediately!
Roger

Brand new iMac 21", freeze. Mouse movies, but does nothing

We just opened a brand new iMac 21" literally yesterday (purchased within the last three weeks). It was on for about an hour with no problems whatsoever. Then, while transferring photos to iPhoto, the system interface randomly froze. You can move the mouse around the screen, but it does nothing. You can't click anything. Hard resets/shutdowns result in the system rebooting back to the desktop like normal, but the mouse stays in this semi-frozen state. You can movie the pointer, but you can't actually interact with anything to fix the problem. Nothing brings it out of this state. We're not terribly experienced with Macs (new owner) and also snowed in to boot.
Has anybody encountered problems like this before? How do I fix this freeze?
Message was edited by: ThirdMarioBro

My suggestion with a new Mac that is having those problems is to take it back to the Apple Store and ask them to fix it. Beside allowing them to solve the problem that will also give them the chance to document the problem with your Mac just in case it should happen again.
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Allan

Brand new iMac running very slow!

I just purchased brand new iMac on January 2nd (the specifications are below). The computer seems to be running very slow just doing normal everyday tasks. I have barely even used the computer and the only installations I've done where the ones recommended from the app store. I saw I had an itunes update the other day and went to install, the computer sat there for 5 minutes before it did anything. After it installed the app store still had the badge icon #1 next to it as if it never installed. During the installation I was listening to pandora, I tried to turn down the music and it took about 45 seconds before it turned down. I finally tried to log out of my account and it took over 2 minutes to log out.
I haven't had the opportunity to mess with anymore since yesterday. I feel a brand new computer like this shouldn't be running this slow. Does anyone have any suggestions? I will probably be contacting Apple Support after I get off work and maybe even exchanging the computer for a new one.
21.5-inch: 2.7GHz
Specifications
2.7GHz quad-core Intel Core i5
Turbo Boost up to 3.2GHz
8GB (two 4GB) memory
1TB hard drive1
Intel Iris Pro Graphics

If you are referring to this icon for the App Store:
the red numeral 1 is to tell you there is an update available. It may even have started to download, and been paused.
As far as your Mac's performance goes the Apple Store is the place to take it. You have paid for a one year warranty, and of course there is the option to return it within 15 days. Good luck.

****** off with a brand new iMac already with it's address

I gotta brand new imac and am ****** off already. All I want to do is import the Contacts from my iPad to the Address Book on the iMac and there's no way to do this. I've searched everywhere on these support forums, on the net but you can't do it. iTunes will backup my iPad but doesn't populate the Address Book either. Not impressed at all. Surely I can't be the only one with this problem? iSync will find my iPad but connects then disconnects and there's no connect button. Oh dear can anyone help please?

Hi -
This took 3 seconds to Google:
http://support.apple.com/kb/HT4107
MtD

Brand new iMac 24 inch does not start

I went to best buy and bought the 24 inch 2.66 GHz iMac. We loved it when the apple guy gave us a demo. I brought the brand new iMac home and set it up. Pushed the power button - IMac does not power on. Tried diff options like changing plug socket, extension cord, removed and replaced power supply from back of iMac, but didnt work.
After an hour, I took the thing back to Best buy and they replaced it with a new one. Now this new one started right away and we really love this computer. Browed until late night, put it on sleep before going to sleep. Woke up in the morning, checked email and did some more browsing before I put it back to sleep and went to take a shower. After I come back and try to turn it ON, it wont turn ON. No matter what I did except this time I did not remove the power supply from the back of the Mac.
I called in for apple support as I was extremely concerned. The support guy asked me to hold the power button for 5 secs and try to power it back again. Nothing, didnt work. Next he asked me to remove all connections as well as the power supply from the back of the Mac and then turn it on. Lo and behold, came back up.
I asked the support guy as to what the heck is the problem and if this type problem has been reported earlier - he said he cannot comment on that. I really like this computer, but I am concerned as to its reliability. Anyone had similar problems? What was the problem and what did you do?

What the guy did was have you reset the SMC, the System Management Controller. It controls things like startups, shutdowns and sleeping.
Is the iMac plugged directly into a three prong wall outlet or are you using an extension cord or a cheat adapter? If you are using an extension cord, then it needs to be a proper three pronged utility cord and not a simple cord with a cheat adapter.

Can't install photoshop cs6 on brand new iMac - "Media db error: 18"

At my company we recently hired a web designer – given his insistence on using the Adobe software, we decided to give Photoshop a try.
We downloaded a trial version and tried to install it on the brand new iMac (no previous installations of adobe stuff) we just bought for the new desigher, but... it's not even installing!
The installation process halts at around 2% and an error screen appears which gives generic instructions ("restart your computer and retry") and points to a log file where one can read "Media db error: 18".
Of course we tried restarting the computer, cleaning up ~/Library, re-downloading the installer... no good – we then downloaded and run an adobe cleanup utility... still no good.
Some people on the internet report they have the same problem... we found several questions on the matter, but no answer (besides "restart your computer" and other generic stuff that we tried and does not work).
We then called Adobe support (Italian support) and they told us they don't give support for trial versions, like we should sight unseen buy a (pricey!) software we can't even install! .
Can anyone here help?

Thanks for your help!
No, no beta or previous installations of any Adobe products – we are trying to install to a brand new iMac (just bought last week from the store): it has the latest version of everything (Os: Lion 10.7.4)
Is there any debug switch I can turn on on the installer to get further information on what's going wrong? ("media db error" is a somewhat laconic error message)

Brand new iMac does not work wirelessly

This is a very strange situation and I don't know how much to be concerned about it.
6 weeks ago I bought the first of two brand new iMacs. We have two old G4s both wired into a Netgear wireless router, plus the printer. The first new iMac when switched on, immediately found the Netgear and has worked perfectly, wirelessly, ever since. As it should.
Less than a week ago I bought the second new iMac, which is identical to the first. I put it on the _same desk_ as the Netgear, therefore a distance of only one foot. Straight out of the box, it worked wirelessly to register itself with Apple.
Since then, it has only worked wirelessly very intermittently, and then very slowly indeed. I was wasting far too much time trying to figure out why the wireless did not work, and eventually wired it into the router too.
I was attempting to set up a network with 2 old G4s wired in, and 2 new iMacs wireless. Now I have 3 wired in and one wireless.
Is there something wrong with the second brand new iMac? Or is there some line I should be pursuing with Netgear?
I have written all the IP addresses down in case anyone responding - and I sure hope SOMEONE responds! - thinks that this may be a clue.
Many thanks in advance to all and any replies.

Update: I'm posting this in case it helps others......
I phoned the software support which comes free for 90 days with a brand new iMac.
The bright young man there instantly knew what the problem was, because he'd seen it all before. There's nothing wrong with the iMac and it has nothing to do with IP addresses.
I have to go into the Netgear configuration screen and Enable MAC filtering. This means I'll give the router the hardware addresses of the two iMacs and it will then allow both of them to communicate wirelessly - but no other devices which might be lurking in the vicinity.
Sounds good to me.

Anyone experienced "glue residue" on their brand new iMac?

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