ANYONE'S ipad2 order delivery got called back by APPLE / FEDex?????????????
OMG... WTH is going on with apple..
i placed my order online right after it became available in the early morning of 3/11. my order was picked up from china on 3/17, left hong kong on 3/21, arrived in Los angeles 3/25... when i last checked around the 25th, delivery was supposed to be Mon 28th... and when i looked again last night.. it says "shipment exception / undeliverable package"......
according to fedex.. the package has been recalled by the shipper to ship back to them. the CSR gave me the new tracking# which shows that it has been delivered at ELK GROVE, CA today.
and when i call apple, the rep doesn't know a thing and gave me standard shxtty answer like "oh.. i m not sure what's going on but let me put in a request to find out. until we receive the package..we won't know what's going on"
Just speculation but it's possible the Apple Quality control found something wrong with some of the iPads that were shipped and so are recalling them. Still this seems highly irregular. If this were the case an Apple rep should have contacted you to let you know what the situation was.
The other possibility might be that your iPad was stolen internally by FedEx employee....but you would think FedEx would have come clean about this rather than trying to sweep it under the rug and say it was a problem with Apple.
In any case hope you get it resolved. You might call Apple customer care...tell them your story and ask that you be able to have one reserved at a local Apple store rather than having to wait a month for a new one
M
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I just got my macbook air back from apple because my hard drive failed,
Now that I have finally got it back I get a flashing folder and when I boot up to the disk utlities it doesn't let me choose a disk and it doesn't provide one to reset the OSX,
This is the worst experience I have EVER had with Apple and I need help.Stephen ~ Welcome to the Support Communities. This Apple doc may help:
Mac OS X: Gray screen appears during startup
...Found by searching here:
http://support.apple.com/kb/index?page=search -
Has anyone who has reinstalled Lion got iLife back afterwards?
Surely by purchasing the MBP 2011 I have purchased the iLife suite also? 'Recovery' would suggest you get back what you had originally - has anyone managed to do this? I am aware that a lot of people have had this issue, I am wondering if I am going to jump through a succession of hoops to then pay for the software that I bought the computer in order to use!
If anyone has managed it without buying it again, I would love to know how you did it so I can go directly to that solution - One hoop will be enough if possible.
Thanks in advanceIf you look in the App Store for your iLfe apps, do they show as installed or download instead of a price? Are they listed in the Purchases section? if they are then you canre-install them at any time for no cost.
Message was edited by: bobwild to get app store right -
I just had a call from Apple tech team regarding my iPhone not getting activated after inserting nano sim and they decided that my new unlocked iPhone5 needs replacement. I am already disappointed by Apple bcos of the delay in getting my new iPhone5 started and now declaring that the set I received is a faulty one and need replacement.
Again for replacement they have schedule another call from sales team and doing so they have mentioned the number which is not right. I told him to call me back on the same number but an email which i received post that call has a wrong phone number in it. It could not have gone worse.
Do anyone know how to change the call-back number to a scheduled call from apple?
Thanks,
AKThe devices that are listed are: 2 under the name of the device that synced incorrectly with mine and then 3 others that are not associated with my itouch. The name of the ipod, before the incorrect sycning is no longer under devices. It has been replaced with the incorrect one because I can see the serial # of my ipod under the wrong name.
The playlists that are in my itunes library are from an ipod that I used a few times before I took this one over... Which happens to be the ipod that took on the ID of my itouch.
Both of these ipods used to be my kids.. I used my sons a few times and then switched to my daughters. They each had their names attachted to their particular devices and now it just says my sons, which is the ipod that itunes was connecting to when all this happened. The really strange thing is my son doesnt use his ipod any longer and now uses his phone for music...So, it had been a while since that particular device was even synced to itunes!
I hope this helps! -
A laptop arrives at my home, I call Apple, I get a postal service return shipping label from [email protected] and sent it back. Apple says I never spoke to them, has locked the orders details on my Apple ID order history and has told me they won't talk about this any longer. Eveything points to someone AT APPLE-the return was shipped down the highway in Texas from the call center I spoke to. What is odd is how Apple does not want to talk about this any longer and suggested I contact my local police (who laughed). So no I have a $1300 bill, an email from [email protected] and no way to prove that I spoke to them other than the email I received that they insist is not from them. Can anyone give me any insights? Any suggestions? I am desperate here and I think a bad apple (pun intended) within Apple...thanks in advance.
captwilb wrote:
They have been clear they do not want to talk about this anymore and I should contact law enforcement.
You should also get a new credit card. PITA if you have auto payments setup with the card. I just went through that.
Re the local police, I has a similar deal with a eBay purchase. Trotted down to the local station to file a report as eBay would do nothing unless I sent them a copy of a police report. I was told by my police station that because the fraud involved something shipped to me, I had to report the matter to the local FBI office. Since the item in question was about $150, I gave up.
When you called Apple, they should have given you a RMA number which would have generated a record of your call.
Next time you "buy" a new MBA, would you mind sending it to me? Sorry, just kidding. If your credit card company won't drop the bogus charge, it would be tempting to just not pay it. However, you screw up your credit rating and probably would be hounded by a collection agency if you were to do so. Just keep screaming FRAUD to your credit card company until they take care of the matter to your satisfaction. -
Adobe is giving me the runaround when all i want to do is download the programs i bought several years ago. Anyone else experience this? Contacted support, was told i would get a call back. Account blocked so I had to create a new one to download trial versions to compete my work. So frustrated.
You will need to have the serial number to activate the products. Please have then handy & also check the compatibility of the operating systems.
Regards
Rajshree -
I took my iMac to be fixed and when I got it back, mail was not set, so I called Apple and they helped me set up mail. Now the new mail goes to trash and there is no number by the 'inbox' to tell me how many new messages I have. I cannot save a draft to 'drafts.' There is a large number by 'trash' (I think all mail went to trash - including drafts). When I send myself an emai, it goes to trash also. This is on both my iMac (the one taken in) and my MacBook Pro (same emails) which was not taken in.
I went to 'rules' but have no idea what to do there. There are no rules in the rule box. When I click 'add rule' it puts 'rule 1' in the rule box, but since that was not there when I took it in, I delete it to have an empty rule box.
Can someone pleasehelp me. I am completely stupid with all this. Do not under stand what is suppose to be set up in 'rules.'
Thank you so much,
ArudiNow new mail is coming to both computer's inboxes but there is no number on the stamp icon on dock to show number of emails on the iMac. Nor is there a number by either email address under MAILBOXES/inbox (sidebar) on the iMac. This number is showing on MacBook Pro.
I also can save drafts now on both computers.
Seems the Pro is fixed and the iMac is only missing the numbers on dock icon and by addresses in inbox.
Now that the problem is less, I feel i am wasting your time but will continue so maybe I can get those numbers back.
Two emails > AT&T email and gmail.
Apple's Mail program for email - yes, and gmail.
IMAP for both accounts.
Did not change mail configuration on MacBook.
The iMac and MacBook Pro have the same mail configuration except in Accounts/mailbox behaviours/store draft messages on the server was not marked on MacBook > it is now.
'Store junk messages on the server' was marked on one computer for gmail, but is unmarked on both now.
On the iMac, Accounts/Accounts info/Outgoing mail for gmail is smtpgmail.
On the MacBook Pro for gmail it is smpt.gmail.com (plus) my email address.
Rules/Add rule window, on the MacBook third line is 'Any Recipient', on the iMac third line is 'From."
The last box on that line has my email address on the MacBook.
The last box on that line has the last address I sent an emil to (last night), on the iMac.
On the last line on iMac, no box was selicted for 'to mailbox' > I choose 'inbox' because it is on the MacBook Pro.
Now I have a Rule #1 and am not sure I should have because there was no rules marked when I took the computer in.
Thank you. I relized I had done the labeling wrong when so much of my question appeared twice and no one else's did. I know how to do it now.
Thank you so much,
Arudi -
So I updated to OS X Maverick(s) and backuped my harddrive and got a new one installed, everything seems okay but some things are missing in my settings like the software update icon. Does anyone know how I can get it back?
Okay so I asked someone from apple and they said that the software update icon is gone but its functions have been merged with the app store icon on the settings menu. Crisis averted haha!
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I had my computer repaired, and when I got it back I had to reinstall iTunes. Now iTunes won't authorize this computer because it says we already have 5 devices authorized, but this is the same computer. Does anyone know how I can fix this?
Deauthorizing won't delete anything, and all your purchased content is safe. You will just have to reauthorize any of the other computers that get deauthorized along with your computers old machine id.
To get your purchased content back on that computer, just use iTunes to redownload it (http://support.apple.com/kb/HT2519?viewlocale=en_US&locale=en_US). Of course, music you ripped from CD or got from another source you'll need to copy those files back over. -
Why have iTunes charged my account when I've got a £20 voucher on my account and the. Had to arrange a call back what was 2 days ago they called me back tonight then the automated voice said the department was closed this is a wrong I want my money back! Or I'm gonna sell my iPad my kids iPods and iPhones mine and my wife's iPhones and the mac this is a **** take
We are fellow users here on these forums, you are not talking to iTunes Support nor Apple.
Were you buying content for yourself or gifting to another account ? If you were gifting content or an amount then that can only be done via credit card). If you weren't then you will need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
Hi any help out there, I have messed up e.mail should have had some training. I tried sending photo as attachment to e.mail but attached the whole application, of course this got thrown back, tried to delete it no luck . Now at a loss what to do mail box and mac now sooooo slow and cant seem to get rid of deleted mail??? comes up with error from imap server for gmail message to large ..has anybody else had this ?
If the message is still 'stuck' in your gmail account, you should be able to log into the web service and delete it. Don't know why it won't delete on the Mail side. Quitting Mail should delete the sent msg - don't know why it doesn't.
Give it a shot...
Clinton -
Help! Has anyone else had this? Re: caller ID Issu...
Dear all,
I would understand if you didn't have the time to read my extensive notes below so the short version is the following (if you wanted a good laugh at my expense and a diatribe on the perils of switching ISP then do read it).
My caller ID doesn't work.
Having switched to BT on February 10th it is now two months and my caller ID still doesn't work.
I have called and reported it several times. I have gone through all the line testing. I have plugged my phone into the master socket. I have dialed #234# and it says it's active. I have even bought a new BT phone and tried that.
BT can see no fault on the line. It says caller ID is active. But no caller ID's appear on either of my phones when someone calls in. It just says 'incoming call'. I am convinced it is not the phones. There is no menu option to activate caller ID on the phones. They're gooid quality phones and are supposed to automatically work 'if caller ID is active on the line'.
I am about to call BT again and ask for an engineer visit. But on their last email to me it said "Please note: we'll provide a working service up to and including the main socket in your house. If your problem isn't with your BT service, you might need to pay a £130.00 repair charge. So it's worth checking your own equipment before the visit and cancelling the visit if you fix things."
Before I risk the £130 charge, has anyone else experienced this kind of fault with caller ID?
My extensive notes on my user experience switching from Virgin to BT
Finally decided to get Infinity end of Jan and phoned up Virgin on 21st January to request a MAC code and see what penalty fee I would have to pay for cancelling early. Guy was very helpful, gave me the code and said I would have to pay £44 penalty. Incidentally he also warned me to phone up Virgin after the switch had taken place to ensure everything really had been cancelled.
I subsequently received several emails from Virgin. One was the Mac code – great! Two were duplicated ‘disconnection of phone’ emails. There was no mention of disconnecting the broadband. Which was odd but who am I to guess how this works?
I rang BT and set everything up to be switched over on Tuesday 7th February, which coincidentally was the time when I was using up the last of my annual leave. Engineer appointment was arranged. All seemingly went smooth as! Great!
I subsequently received several emails from BT as well, confirming all the arrangements – great!
Home hub scheduled to be delivered on Friday 3rd Feb to be ready for engineer on Tuesday 7th. I had arranged for the hub to be delivered to my work address. It did not arrive and this was the first black mark against BT. There was an attempted delivery to my home address and we weren’t in…we were at work…hence why I’d asked for it to be delivered there. Hence I had to go to the local sorting office on Saturday 4th Feb to collect it in person. No worries I thought…BT Infinity would be worth it!
So I am enjoying my annual leave and on Monday 6th Feb I get an email and text message to say sorry there is a delay – we will contact you Wednesday 8th Feb to reschedule the engineer visit. WHAT!!!!!? I am on the phone urgently asking what has happened? Will this affect my connection currently? I am told not to worry and they will get back to me early on 8th Feb. Represents second black mark against BT. Don’t make appointments 2 weeks in advance and then cancel the day before. It does not make for happy new customers. But I am too far into the process now and have no power to intervene. So I wait.
Tuesday 7th arrives. No engineer and no Infinity. Virgin send me an email saying my phone is now cancelled and disconnected…still no mention of cancelled broadband like you would expect.
Wednesday 8th Feb. I receive a text and email from BT to say my new engineer visit is 20th Feb. WHAT!!!!!? That is unacceptable when I have taken my last bit of annual leave to be off for the original scheduled visit. I can’t take off more time 12 days later. I phone up and communicate this to BT. Helpful guy says he’ll try and arrange something else and thank god that afternoon he comes through for me and I have the engineer coming, finally, on Friday 10th Feb.
Get emails from BT on 10th and 14th Feb saying broadband is now active and order is complete respectively. No mention of phone which is weird but it still works so what the hell.
On Friday 17th Feb I get an advanced DD notice from Virgin. I am expecting this to be the final bill including the £44 penalty fee. It says they’re taking £30.35 beginning of March. Er….what? I phone them to have the bill deciphered. At the same time I wish to check that I am all cancelled with them. I find out that the phone is cancelled but the Broadband hasn’t been. Honestly I can’t believe this. I demand to know why this is when I’ve been using Infinity for the last week. They blame BT and say BT used the MAC code incorrectly. I immediately cancel it as they confirm I’m still paying for Virgin Broadband. Two advisors are unable to explain the bill to me. I am finally put through to what I presume is the finance section and I speak to ‘Joanne’. She seems to have a brain and is helpful. I need to know how much I need to pay to settle everything, including any penalty fees. I really want rid of Virgin. Joanne tells me that all I owe is £6.96. I query this as that makes even less sense than the first bill. She says that is all that is outstanding on my account. I presume my cancellation has gone through on their system and that is all I owe. I am not going to argue anymore. I pay the £6.96 (payment reference 020835) there and then and I ask Joanne can I now delete the direct debit from my bills account? I know how these things will go and I do not want Virgin taking money from my bills account without explaining anything. Joanne agrees that I can delete the direct debit as I have no outstanding amount on my account. Ok then…I delete the direct debit. As of 02/03/2012 as I write this I have not heard anything more from Virgin.
Back to BT. Having got off the phone from Virgin I bite the bullet and decide to phone BT as well because a) there is no 1571 service on my phone b) there is no caller ID and c) I can’t login to their swanky online system – laughably it says my username, which they have repeatedly sent me in their emails for three weeks, is not recognised. I get through to an Indian call centre and explain these three issues. They are quite helpful and I can mostly understand what they’re saying. The guy says they will activate both phone services immediately – I can’t be bothered to ask why they weren’t already active? He has to transfer me to someone else for the online thing. He transfers me and to cut a long story and lots of waiting with god awful standby music – they can’t sort it out that day as there is some inexplicable software issue and can I call back another time. Ok I’ll let them off – just make sure my phone service is fully operational.
I subsequently get two emails from BT telling me the 1571 and caller ID will be active by 20th Feb in 3 days time.
Note that date of 20th Feb. That was the date that was referred to when they’d cancelled my 7th Feb original engineer visit. I have a strong feeling that all this is due to them changing that original engineer visit.
Note as of 02/03/2012 caller ID doesn’t work on my phone and I am still unable to login to online BT. They did activate 1571 though. I suppose I should be grateful.
It is now 24/03/2012. I have spent the time putting up with no caller ID. I have just realised today I had to register with MyBT on the website which I have now done, but I’m still not sure if this is correct given that they sent me a username and password previously which didn’t work when I tried to login. Anyway I have set it up but still can’t view my bill. Perhaps that will clear. I did buy a BT phone, yet another **bleep** phone, 4th in two years, in the hope that it would miraculously fix my phone fault caller ID but to no avail. It still doesn’t work. I have just phoned BT India again and done all the steps over the phone with the guy, who can’t see a fault on the line when he’s tested it. He has handed it over to the engineers with a promise that it will be fixed by 29th. I won’t hold my breath. If it isn’t fixed it will be a matter of a huge complaint letter. Update: on the evening of the 24th I received a text and email to say it had been fixed. But it hasn’t. It still doesn’t work. Oh BT how you play with my nerdy heart promising simple things and utterly failing to deliver!
01/04/2012: PhoningIndiaabout the caller ID again. Its April Fools I have to try for a third time don’t I? Right so the lady I spoke to didn’t make me go through all the checks from her script, which I appreciated. To be honest I didn’t give her a chance – I began the call and didn’t stop talking and said:
I didn’t want to dial the #234# thing
I didn’t want to try another phone
I didn’t want to do a line test
I couldn’t see any alternative other than an engineer visit
She went off to speak to her supervisor and said she’d call me back. Amusingly, while I was waiting for her to call back I received a call from BT India asking me to rate the efficiency and politeness of the woman I just spoke to. I refused to do this pending the outcome of my problem. Come on BT don’t ask me to give positive feedback when this problem has been going on for two months. Anyway the original lady called me back finally and said her supervisor was escalating the problem to 2nd tier support and they would have it fixed in three days and she would again call me back to make sure everything was ok. I am not holding my breath and there was no mention of arranging an engineer visit. We shall see what transpires.
It is now 10/04/2012. I have never received the call back. I did receive a text and an email to say my fault had been fixed. But of course it hasn’t been fixed. Amusingly, at the bottom of the last email there was this statement – “Please note: we'll provide a working service up to and including the main socket in your house. If your problem isn't with your BT service, you might need to pay a £130.00 repair charge. So it's worth checking your own equipment before the visit and cancelling the visit if you fix things”. So it’s my fault? Before I call back again I am going to post on the BT help forums and see if anyone else has had this problem.Hi AP_In_Surbiton,
I am really sorry that you have had so much trouble getting your Caller ID up and going. I'll be happy to help you out with this and get it working for you.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
BUYER BEWARE - Store misleads this customer on order delivery.
On March 22, I ordered an ipad 2 from the Verizon store at BJ's on 200 Easton Road, Warrington, PA. I was told 2-3 week delivery time, better than Apple's 3-4 week delivery at that date, so I placed my order through Verizon. (I'd have it in time to give it to my wife for her birthday.) When I asked the sales associate at the aforementioned Verizon store why the manufacture had a longer turnaround, she told me that Verizon was a preferred vendor and all Verizon orders were being fulfilled before Apple's own in-house orders. (This might have been an outright lie.)
Well, it's now week 4 and I have nothing to show for it - no ipad 2; Verizon can't tell me when it will ship; Verizon says my ordered has been delayed and pin the blame on Apple. I paid Verizon $900 up front on the agreement that the product would be delivered in 2-3 weeks. They broke that contract. If they didn't have my money up front, I wouldn't be so mad - my expectations wouldn't be tied to any personal finances. I also wouldn't be mad if they (or the store associate) had been up front and told me that delivery could be delayed, especially when i look back an the Verizon community blogs and see that the delivery issues have been evident since the launch of the ipad 2.
I called the store and spoke to the associate. She told me that right after I placed the order, Verizon changed the shipping dates on ipad 2's to 3-4 weeks - HOW CONVENIENT! I reminded the associate how she told me it would be 2-3 weeks delivery and this schedule was the only reason I was ordering the ipad 2 through her (Verizon) and not direct from Apple. All she had to say was "sorry" and pinned the blame on Apple and the earthquake in Japan. I also chatted online with Verizon, and all they had to say was "sorry", we can't tell you when your order will be sent.
Let me get this straight - Verizon has almost $1,000 of my money for over a month and I have nothing to show for it in return? If I had ordered direct from Apple, I don't think I would have been charged until the order shipped. I also hear that Apple is offering a discount of sorts (like a free smart cover) to anyone who has/is experienced order delays. What has Verizon offered? Nothing! Now, if they didn't have my money already, that would be more forgivable - after all, no damage to me. However, that's not the case. I was told 2-3 weeks and agreed to pay them up front almost $1,000 dollars based on that promise. They broke the promise/contract and have done nothing or offered nothing to put me on equal footing.
As a result of being misled (purposely misled in my opinion) I am seriously considering returning the ipad 2 once it comes in, reordering it from Apple (they seem to care more about their customers) and getting my data plan through AT&T. Might I have to eat a restocking fee? Perhaps, but on principle it would be worth it.Update - it's now been six weeks, and still no word from Verizon in regards to my ipad2. Yes, MY ipad2 because I paid for it 6 weeks ago.
I was told 2-3 weeks delivery when I ordered. (At the time Apple's delivery was 3-4 weeks and the Warrington, PA store told me their ordered would be delivered prior to Apple orders. Turns out to be an outright lie!). After 3 weeks, I reached out to Verizon (I never received a call, text or email from them notifying my delivery would be delayed, and they informed me it would be another week.
So I wait - one, two, three weeks! Today I called Verizon and all they could tell me is that my order is not ready yet. They couldn't even project a time! I told the person answering the phone at the Warrington, PA store that unless they could offer me something to keep my business, I was going to "return" my order. What was the response? Okay, come on in and we'll issue you a full refund. They have $800+ of my money for over a month and they didn't care to make good on their utter disregard for a customer and keep business? What a disgrace! Good-bye Verizon. My business will be going to AT&T. And I will be ordering direct from Apple.
I was misled from the time of sale and there's been a total lack of communication from a supposed communication industry leader. So I will be "returning" / cancelling my order and going with AT&T. There's just no way AT&T's customer service and communication can be as terrible as Verizon's. -
Ongoing problems - Would like to request a call back
Hi all,
I have quite a tale to tell you, and am reaching out for assistance by somebody that has authority to make decisions Once my account and case ID have been reviewed I would like a call back at the number on file. Thank you!
1/11
I ordered an Open Box NS-50D550N and specifically chose to pay a bit extra for the "Certified - Excellent" version of the product. It was my understanding this means a Geek Squad member has reviewed the TV, ensured everything works, and ensured all accessories are included in the box per this page: http://www.geeksquad.com/certified-openbox.aspx. Very excited for a big screen TV!
1/13
I received the TV and unfortunately no screws were included for the stand, no screws were included for wall hanging (New version of this product includes them), and there was a big puncture hole that went through both boxes, through the packing foam, and hit the screen. I called the 888 number and was told by a representative that "Unfortunately open box items are sold as open box due to the fact that they may be missing parts and accessories". When I pointed out that the item I purchased was "Certified - Excellent" and that I purposely chose this version because I wanted to avoid these problems, I was told the only thing I could do was return the TV for a refund.
That would have been fine if I didn't want this TV, but I did and unfortunately there were no other open box versions of this TV available. I was basically being told "tough luck there's nothing we can do but give you your money back". When I pointed out that I wanted a TV, not my money back, and that surely there's something they can do I felt like I was continuing to hit a brick wall. "No there's nothing we can do".
I then noticed that this TV was on sale "new" for $399. I pointed this out and said could I get a credit for the difference since I did not receive a "certified excellent" version of this TV (it did include the "certified" tape all over the box though!). I was told to hold on, then when they came back they said they issued me a $30 gift card.
"Great!" I thought. But, unfortunately this card has to come in the mail, I could not get the number over the phone or be issued an e-gift card, so I could not use it to immediately discount the cost of a new TV. Sort of worthless as I would miss the sale! When I pointed this out I was again told there was nothing they could do.
I was getting ticked off at this point because I felt like I am really trying to give Best Buy my money and they just don't want to work with me at all! I asked to speak to a supervisor. "Emily the supervisor" came on the line. I explained my situation and she seemed to understand! I felt like I was getting somewhere finally! She said she would issue an immediate $32 credit to my credit card in order to offset the cost of the Open Box I purchased ($367) with a new version of this TV ($399). I could then return the Open Box for a full refund and enjoy my new TV at the cost of the "Geek Squad Certified Open Box" I was supposed to have gotten.
Awesome! I was overjoyed with the news and thanked her for the support. I told her I wanted UPS to pick it up as we live a bit far from a store and it would just be more convenient. She told me that would be no problem, that she issued a refund and to wait 24 hours for my paperwork to come in my email.
1 hour and 15 minutes on the phone with 1-888-BEST-BUY
1/14
UPS shows up with the label. Unfortunately I had not received any RMA information in my email though. I called the 888 number again and I was told to not give the TV to UPS until I receive my RMA information in my email. Day after that (1/15) - UPS shows up, no RMA info in my email. Called again and told to not give it to them.
In the mean time I had ordered my new TV for local pickup the night I spoke with emily (1/13) and had my wife swing by and get the box. I get home and unfortunately she didn't notice the huge puncture mark on the front of the box. I packed the TV back up and took it back to the store to swap it out with one that wasn't skewered by a fork lift. Got that guy back home and decided I would set him up tomorrow.
22 minutes on the phone with 1-888-BEST-BUY
1/15
I give the 888 number a call again and tell them I still have not received any RMA information but that UPS continues to try to pick the TV up and bring their own tag. The representative tells me I might have better luck just taking the TV back to the store to return it there.
So, I decide to do that. First though, let's check out my new TV! I get it out of the box, plug it in, and the screen is completely shatered. Frustration!!! I pack my 2nd new TV up and the Open Box up and take it to the store that night. I wait in line, talk to the rep at customer service and tell her I need to return this open box and swap out this new TV for a third new TV.
The TV manager wants to see the screens for both before processing the return and exchange. I tell him that's fine no big deal. They pull the open box TV out and plug it in, and much to my surprise that screen is shattered too, exactly where the hole was in the box! So not only was my "Certified - Excellent" TV missing parts, but was also broken. Ugh! He plugs my 2nd new TV in and also verifies that screen was shattered.
The customer service rep starts with the return for the Open Box. Types in the order information, and the system wants to give me a refund for $367, the cost of my open box, minus the $32 I was already credited. I explain to her that "Emily the supervisor" credited me an extra $32 to make up for the price difference between the open box and the new TV. She goes and gets the manager, and he explains to me that the system will not allow him to give me the full refund and I need to contact the 888 number to get it straightened out. More frustration!!!
I call up the 888 number, talk to several people, and finally land with a supervisor in the Home Theatre department. She explains to me that what Emily told me is wrong, she had no authority to do that, it was impossible for me to get an extra $32 on my credit card, and a refund for the price of the open box minus the $32 was the best they could do in her department. She then tells me I need to discuss this further with the "back office" department and sends me back there.
I speak with that representative, and she tells me I need to send it back to bestbuy.com through UPS. I explain to her the problems I have been having with receiving the RMA information in my email. She tells me (paraphrased) "Oh no! When you have UPS pick up you won't get an extra emails from us They bring the tag and thats all you need!" ........
3 days of phone calls, several different reps, and she's the first one to tell me I won't be getting an extra email. Extreme frustration!!!!
I then explain to her the issues with the extra $32 credit. She looks and tells me as best as she can tell if I return the TV to them I will get my full refund for $367 + tax and be allowed to keep my extra $32 credit. I tell her great, lets get this return going and she tells me UPS will be out to my house tomorrow (1/16).
I then get my third new TV and the open box back on the dolly and back in my car.
1 hour and 20 minutes on the phone with 1-888-BEST-BUY. 2 and a half hours in the store.
1/16
I've plugged my new TV in today and everything looks great finally! My concern is, at this point, I have no idea what I am getting back on my card when you guys finally receive my open box TV. I can tell you I want what was promised to me though, a full refund plus I be allowed to keep the $32 already credited back.
If this is not standard procedure, I feel like the ~3 hours I have spent talking to customer service reps, plus the 2.5 hours I spent in the store last night, and the 4 TV's I have hauled around the house and the car allows me to expect the $32.
It's more the principle of the matter at this point.
Thanks for reading!Hi russ01,
I have now gotten this order refunded and you should see your funds in the near future. I am also sending you a private message with additional details. To check your messages log into the forum, and then click on the letter icon in the upper right-hand corner of the page.
Thanks,
Allan|Senior Social Media Specialist | Best Buy® Corporate
Private Message -
OSB is staless and how it achieves Asychnorous call back
Hi All,
I got to know OSB is statless and BPEL is stateful and hence it supports Asynchronous Call back reliably with Correletaion ID which is also
supported in Oracle Enterprise Service bus and it is now knows as Mediator in 11g.
The question I have is
A) Since OSB is stateless which means we can't implement Asynchronous call back kind of integration pattern.
B) If my proxy service has to call WebService Asynchronopusly and don't wait for the response continue with the rest of the
execution once the response get's received from the web service it has to send the details to the source.
I am indeed aware of one particular indirect approach is this kind of stuffs could be achieved in JMS queues by means of correlation IDs by
means of using two queues one for request and another for response.
If anyone had a better suggestion/thoughts please do provide the same at the earliest.
Many Thanks,
DiniYou may also consider the approach discussed here -
http://blogs.oracle.com/knutvatsendvik/entry/oracle_service_bus_asynchronous_message_processing
http://biemond.blogspot.in/2011/02/building-asynchronous-web-service-with_27.html
Regards,
Anuj
Edited by: Anuj Dwivedi on Feb 10, 2012 6:01 PM
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