Anyone sent in there g550w and gotten it back?

I have one of the faulty g550w systems that has failed on many others. I tried contacting creative customer service but the email folks were very unhelpfull and seemed incapable of answering my question. Tried calling on the phone and they said that since my unit is over 2 months old but still under warranty i have to pay a ~2$ fee to talk to customer service? This is unacceptable.
I was wandering if anyone has sent there g550w in and gotten it back. Im afraid to send mine in pay for shipping and get back another unit that is the same as the one i have. I dont want another faulty unit that will fail in short time. Also if you sent it in did you have to pay any other fees then shipping? I wouldnt think anyone would have to under warranty but i have NEVER heard of paying for technical support when under warranty........
i have purchased many creative products and this is the first time i've contacted CS. So far its been an utter disappointment considering these things are 400$ and have a known problem.
Any info is greatly appreciated.

To answer your question, I haven't but you may be interested in this thread here.

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