Aperture request serial number after upgrading to Leopard.

I have just upgrade to Leopard. Everything goes right except for the fact Aperture no longer open. It is requesting for my serial number. Never had to do this before. I am working with Aperture for at least a year now and made all my updates without having to re-enter the serial number. This happens only a few week after I throw out the empty box of Aperture not being aware I was keeping it probably because of that serial number! What can I do now.

Welcome to the forum. As you've registered the software with Apple you might be able to ring them up and get your serial number.
Ian
P.S. NEVER throw away those little slips with the serial number on! Your computer could crash and the backup not work, Migration Assistant might fail to copy the serial number across to a newly-bought computer, you might want to sell the software etc. There are many circumstances that might require you to fill in the serial number again...

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Aperture requests serial number after every reboot due to improper permissions on ProAppsSystemID

Background: if Aperture doesn't have write access to /Library/Application Support/ProApps/ProAppsSystemID then it continually prompts for registration information, and stores it in /tmp/ProAppsSystemID. On restart this tmp file is removed, and thus re-requested every time.
The resolution for this issue is to:
open Aperture and re-enter your registration / serial number (for the last time)
close Aperture
Execute these commands in your terminal:
mv /tmp/ProAppsSystemID ~/Library/Application\ Support/Aperture
sudo rm /Library/Application\ Support/ProApps/ProAppsSystemID
sudo ln -s ~/Library/Application\ Support/Aperture/ProAppsSystemID \
/Library/Application\ Support/ProApps/ProAppsSystemID
restart Aperture
What we are doing here is replacing the actual license file with a link to the same file where we can write to it.
Question: why is this required? Files like this should be stored in ~/Library/... or created only during registration, with admin prompt, and then read only from then on.

Thanks Leonie,
Your replies on this issue elsewhere lead me to the solution.
The issue is that the *installer* doesn't require write access, but actually Aperture itself, every time it runs. That's crazy given I'm not changing the licence every time. The upgrade to Aperture came via the App Store, so I'm at a loss why it requires these broken unix permissions to run *every* time.
User differs on “Library/Application Support/ProApps”; should be 0; user is 502.
If you use disk utility to repair permissions, it will fix these broken permissions, and again Aperture will prompt you for licence information every time. So Apple needs to fix this, and store the licences where everybody else does in /Library/Preferences and fix their application to use read-only permissions on startup.
This might vary on how the application was installed, maybe the full App Store release doesn't do this any longer.
I don't have a Library/ProApps folder, and I don't run my mac users with Admin permissions by default, it's a classic security risk. I guess this is why you're not seeing this issue.

Logic keeps asking for serial number after upgrade to 9.1.3

I know this has been asked before, but I'm wondering if there is a solution other than erasing my hard drive etc. I had to do a re-install of my system 10.5.8 and I upgraded to 9.1.3 and now Logic keeps asking for serial number after every shut down (not if I only quit). any ideas?
Thanks!

Thanks for your response. I had already re-installed my OS because computer wouldn't boot up. I had downloaded Onyx and run it which I think was the start of my problems including the missing serial number - so it was looking for serial number even before my upgrade to 9.1.3. I could not find anything called a reg keyfile in either my user or startup disk /Library/Preferences/. When I put in my serial number, I can boot and quit as many times as I want until I shut down.
Here are the 3 console messages that appear when I try to boot up and they are the same that come up after shutting down or on a launch which does NOT ask for serial number:
1/4/11 11:31:35 AM Console[149] Can't open input server /Library/InputManagers/LCC Scroll Enhancer Loader
1/4/11 11:31:52 AM Logic Pro[150] Can't open input server /Library/InputManagers/LCC Scroll Enhancer Loader
1/4/11 11:31:52 AM [0x0-0x1b01b].com.apple.logic.pro[150] ECMemReserve: allocating in MainStage mode
Any help is greatly appreciated!!!

ARD asking for Serial Number after Upgrade to OSX 10.9 and ARD 3.7?

Hello All,
I bought ARD 3.6.1 back in 2012 from MAC Store. Yesterday, I decided to upgrade to OSX Mavericks and the upgrade forced ARD to update to 3.7 from 3.6.1 and now ARD is asking for serial number... Never had a Serial Number since I bought it from Mac Store. Anyone with same problem?
Many Thanks in Advance!
App Store Update says I have 3.7 already installed.

Not sure how that would happen but you should be able to revert to the Mac App Store version with the following steps:
1. Launch the App Store app
2. Go to the Purchases secton and verify that Apple Remote Desktop is showing in your list
3. Assuming it's in your list, delete Remote Desktop.app from /Applications
4. Verify that Remote Desktop.app is not installed on any other mounted volumes using Spotlight
5. If it is installed then either unmount those volumes or delete the app from those other locations
6. Go back to the Purchases section of the App Store app
7. If Apple Remote Desktop is shown as "Installed" then select "Reload Page" from the "Store" menu
8. The entry for Apple Remote Desktop should now give you the option to "Install"
9. Click "Install"
After installation you should have the correct Mac App Store version that does not prompt for a serial number.

Serial number after upgrade

Hi,
I purchased Final Cut Express HD 3.5 a long time ago. Later I upgraded to Final Cut Express 4. I installed it without problem and without entering my serial number. Now I got a new motherboard for my Mac (because of a defect of the graphical processor). And after this, when I start Final Cut Express 4, I get a "Licensing" window: "Enter user information below" (Name, organization and serial number). I enter the serial number for my Final Cut Express HD 3.5, but when I click "OK", it says "Alert: The serial number you entered is not valid".
How to fix this?
Have a nice day,
Michel

There should be a separate serial number than came with the v4 upgrade.

Access Original Serial Number after Upgrade

Hi guys, in a bind here...
My Mac Pro needs to be wiped and all my software will have to be installed.
My problem is that our editor has been let go and he stole our FCS 2 and FCS 3 upgrade disks and packaging.
I still have FCS 3 installed, so I can access one of the serial numbers in the "About Final Cut Pro" window, although I'm not sure if that would be the original serial or the upgrade.
Is there a way for me to find both serials inside of Final Cut? That way I can just borrow someone else's disks and then use my serials to reinstall?
Thanks...

Touche. But I'm afraid you took my comments personally.
Sure, we kept them under lock and key. However, we assumed that they were with all of our other software in our locked file cabinet when we let our editor go. Now, 2 months later, we've discovered that they aren't there. Mistakes happen, no need to rub it in.
I assumed there would be an easy solution...
For anyone who needs to know, Apple has sent a new serial number for us. However, they were going to charge me $100+ for replacement disks. I'll just use my friends' disks and my new serial number.
Lesson learned!

CAnnot upgrade serial number after download. 'This serial number is not for a qualifying product'. Trying to upgrade from ACS 5.5 Design Premium to ACS 6 Design Standard

Cannot upgrade serial number after download. 'This serial number is not for a qualifying product'. Trying to upgrade from ACS 5.5 Design Premium to ACS 6 Design Standard

start the installation of design premium cs5.5 just to make sure you're using the correct serial number. once your serial number is accepted you'll see a screen giving you the option to install none, some or all of the cs5.5 programs. at that point you can quit and not install anything having verified your cs5.5 serial number if you want nothing cs5.5 on your computer.
on the other hand, if your cs5.5 serial number is not accepted, you'll pinpoint the problem.
or, if your cs5.5 number is accepted, you could install a cs5.5 program and then install cs6. it should recognize you have a cs5.5 program installed and NOT prompt you for you cs5.5 serial number allowing you to continue with your cs6 installation.

Aperture serial # issue after upgrade to Lion.

Unbelievably angry with apple. Upgraded to Lion, have my Aperture 3 serial number but not my Aperture 2 number, no path to find the aperture 2 number. This link - selfsolve.apple.com/EXPERT/GetProductList.do is broken. Given that this is legally purchased software and I need to work now, my frustration level is very high. Reconsidering photoshop.

Yep, should have been clear with the questions. First question - why didn't the software keys transfer on the Lion upgrade? Seems pretty simple, and must have been many others with the same issue. Second question - how do you find a serial number for a software purchase from years ago - the software was purchased as a hard copy (all the way back to v1) at an apple store or resller, not online - so there is no record of it online, and I have long since disposed of the receipt. Third question - is the only way to contact apple via phone? Every online method I have used to try to solve this issue has led to a dead end. I've been an apple user since the 2E, and it just seems more, not less difficult to solve issues now.

Cannot select serial number after patch upgrade to PL 27

Hi,
We have just upgraded to PL 27. As all the items are managed by serial number, we find that we are unable to select certain serial number when we are performing deliveries, return or invoicing. The funny thing is not all the serial number are affected. For example, out of 10 available serial number, 2 can be selected and the rest cannot.
Any idea what causes it?
Regards,
TWP

Hi,
We are also facing the same issue when we try to upgrade the patch level to PL27 for one of our client. After few days of testing we found out that it seem to be a major bug in PL27 where by you will not be able to select most of the serial number after you sort the serial number table. You might need to try with different user or create another user which haven't apply the sorting as a temporary workaround method because we have try to remove the sorting but it cant be done. Thus, we create/try with different user without applying the sorting and it worked. To fix the issue permanently, you will need to revert the issue to SAP.
Regards,
cakong

Keyboard issues after upgrading to Leopard

Seems there's been quite a bit of discussion about this topic already but it's been confined to laptops and I haven't seen a solution yet. I'm seeing the same problems on a desktop computer using either a wireless or USB keyboard.
After upgrading to Leopard, my keyboard would occasionally stop responding to keystrokes. I have seen this happen on both an Apple USB keyboard and my Logitech wireless keyboard. With either keyboard, the letter and number keys would stop responding but keys like the CapsLock and Delete keys would still work. I have seen this happen when using Mac Office 2004 (Excel and Word) and Safari. With Excel, when the keyboard stops responding, if I click on a different cell, the keyboard comes back. I did update to 10.5.2 and I do have the latest version of the Logitech software but the problems still persist.
Strangely, I have only seen this happen on my MacPro but NOT my MacBook. There is a difference on how each machine was upgraded to Leopard though. On my MacBook, I did a clean install of Leopard on a new hard drive and then migrated my docs and apps from the old drive. On my Mac Pro, I did an upgrade installation over Tiger. Fortunately, I cloned my hard drive prior to installing Leopard so going back is an option and so is doing a clean install followed by a migration which is what I did on my MacBook.
Is there a fix for the keyboard problems? Am I going to have to downgrade back to Tiger?

Thanks for posting this. I thought I was alone in the universe. I have the problem with my mini, which came with Leopard installed. The USB keyboard will stop working in Word or Entourage ('04) and I have to close and reopen the document to get the keyboard going again. Thankfully, my mouse still works when this happens, so I can use it to close and save.
It seems to sometimes be triggered when I switch between applications, but I haven't been able to replicate it consistently. It is particularly bad when using find in Word. The find window will go dead and I have to close it and reopen it to do another search. (Though interestingly, I don't have to close the Word doc.)
It's irritating.

New iMac won't recognize Aperture 3 Serial number?

Hello
I am trying to load aperture 3 on my new imac. When I enter the serial number it gives me the message "You have entered an upgrade serial number. Please enter your original serial number". What I am entering is the original serial number that came with aperture 3. A couple of things that maybe important to note is that I have used both aperture 1 &2 prior to installing aperture 3. As well, I am currently running aperture 3 on two additional machines which I will be slowly fazing out.
Any suggestions would be appreciated.
Thanks, Shane

The key question is, is the Aperture 3 that you bought an upgrade version or full version? And how and when did you buy it, Apple online store, DVD or App Store?
If it is an upgrade version you will need to enter you're Aperture 2 serial number. If it is a full version then have a look at Troubleshooting Professional Application Serial Numbers and Pro Application Replacement Serial Numbers
Finally you can try going to /Library/Application Support/ProApps and seeing if there are any files there with Aperture in their name in some form. Post back if there is.
regards

Help..need an Aperture 2 serial number to access my library on new computer

I just bought a new computer and have migrated my files but cannot access my Aperture application or library because it is asking for my original Aperture serial number. I have my Aperture 3 upgrade serial number but it wants the original Aperture 2 serial number which I didn't save. I called the Apple store and they said any Aperture 2 serial number will work. does anyone have an Aperture 2 serial number which I could use? I would so appreciate it. I'm in despair/disbelief over this.

Welcome to the Aperture forum
Hmmmm I tend to think carolya that no-one will be prepared to surrender their Aperture 2 serial number somehow....
If you have Aperture 2 already, as you say you have.... then the original serial number is on the back of the cardboard box that it came in....
Gerry.....

IPhone won't sync after upgrading to Leopard

My iPhone won't sync, or even show up in iTunes, after upgrading to Leopard. I've tried restarting my Macbook Pro, trying different USB slots, closing and reopening iTunes, everything. Has anyone else had this problem??
I've tried everything apple suggests:
1. The iPhone battery might need to be recharged. For information about charging iPhone, see "Charging the Battery" in the iPhone User's Guide.
2. If that doesn't work, disconnect other USB devices from your computer and connect iPhone to a different USB 2.0 port on your computer (not on your keyboard).
3. If that doesn't work, turn iPhone off and turn it on again. Press and hold the Sleep/Wake button on top of iPhone for a few seconds until a red slider appears, and then slide the slider. Then press and hold the Sleep/Wake button until the Apple logo appears.
Note: If you enter the PIN incorrectly three times, you may need to contact your carrier for a Personal Unlocking Key (PUK) to enable your SIM card again.
4. If that doesn't work, restart your computer and reconnect iPhone to your computer.
5. If that doesn't work, download and install (or reinstall) the latest version of iTunes from www.apple.com/itunes.

You might need to remove and reinstall the Apple Mobile Device Service. Follow the link below for info on how to do this.
http://docs.info.apple.com/article.html?artnum=306637

Motion screen is completely black after upgrading to Leopard

Hi,
I have opened IDVD for the first time after upgrading to Leopard and it does not work correctly anymore.
The motion screen is in black and does not show anything (while you can hear the sound of the theme selected)
This happens with already created projects and new projects
All since upgraded to Leopard
It is possible to see a movie in an already created project, if you are able to go through the menuscreens and select the movie without actually seeing anything. Than the movie is shown correctly.
I work with the latest version of Leopard and IDVD, all on a macbook
Hope you can help !!
Thanks a lot
Marco
(A recently convert from windows to Mac, and a very happy one.)

Hi,
Thank you very much for your quick answer.
I have no issues with laptop being to warm as it happens just after starting to work the computer
I have reinstalled IDVD, made no difference
I have run the apple´s updater.
No external FW or USB connected
Only two plugins for QT, both standard
I have not tried switching accounts, as I only have one account
Enclosed the info of the graphics card
Intel GMA 950:
Chipset Model: GMA 950
Type: Display
Bus: Built-In
VRAM (Total): 64 MB of shared system memory
Vendor: Intel (0x8086)
Device ID: 0x27a2
Revision ID: 0x0003
Displays:
Color LCD:
Display Type: LCD
Resolution: 1280 x 800
Depth: 32-bit Color
Built-In: Yes
Core Image: Hardware Accelerated
Main Display: Yes
Mirror: Off
Online: Yes
Quartz Extreme: Supported
Display Connector:
Status: No display connected
Hopefully you can help !
Thanks a lot
Marco

Bluetooth Mighty Mouse keeps freezing after upgrading to Leopard

My bluetooth mighty mouse has frequent, intermittent freezes (which appear to be a loss of sync to the iMac) after upgrading to Leopard (now 10.5.1) from 10.4.11 on my iMac 24" alum body. This mouse was rock solid on my iMac running Tiger. Luckily I do have a corded mouse which I've been forced to use the past week or so.
Can anyone suggest anything?
Thanks.

I was just trying to help my Dad with the same exact issue (Mighty Mouse stops working on waking from sleep & trying to open bluetooth prefs at that point causes the system to lock up. Have to hold down power button to reboot)
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Hopefully someone comes up with an answer .... My Dad is 80 and just bought a new Powerbook and Mighty Mouse. It's hard to explain why the mouse doesn't work.

Aperture request serial number after upgrading to Leopard.

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