App error 552 PLEASE HELP ME!!!

Hi for days now i have had a white screen and small writing on saying app error 552. The phone will not come on at all, just resets to the same screen so I cant do anything via the phone. 
I asked on my facebook and was giving a link to try for some software. I downloaded it and it recognised my phone (well i think it did) but kept saying no updates available. and wouldnt do anything basically could not choose options or device as no highlighted options. 
I was then told today to download another which i did, I downloaded blackberry device software for my phone and installed. 
After installation and On starting the program, it comes up with : Devie connection, enter pin?
It does not have any options and wont let me input anything in to it. 
I was told if I got the software I could plug in to the computer via a usb and do a master reset, or reset and delete all files and hardware and this would sort out the problem. 
I just need help, i can do it if i have clear instructions to read, simpler the better lol. I dont want to have to get a new phone. 
I dont care if i lose everything as long as i cn use it and get stuff back on it.
Please help all suggestions welcome. 

Hello,
First, start with this reference:
Article ID: KB18751 Error "Reload Software: 552" is displayed on the BlackBerry smartphone
Next, please conduct these steps as preparation:
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below. (this is likely moot in your situation)
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/downloa​d_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
Now, attempt to use these tricks..however, please substitute the Desktop Sofware or LOADER.EXE from the above rather than any update website they may direct you to:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-ho​w-reload-operating-system-nuked-blackberry
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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