Apple Cancelled Order - But no refund?

Question

Hi,
I am from Maldives. I wanted to buy an iPhone 6 but since the price here is around $300 higher than Apple store, I decided to buy from the online US Apple store, send the package to a freight forwarder and ship it to Maldives. However, I later came to know this is against the policy of Apple. My order was cancelled.
My Order Number: ******** | Ordered on Dec 21, 2014
Then got a the mail saying,
"Thank you for your recent order with the Apple Online Store. We appreciate your business.
We are unable to complete your order. We do not ship to freight forwarder addresses. Therefore your order has been cancelled. While you may see a pending authorization on your account, you will not be charged and that pending authorization will drop off in accordance with your banks policies. Please contact your bank for an exact timeframe."
My problem is, since to this day, January 6, 2015, I still haven't received my refund. I have called to the bank (Bank Of Maldives). They have confirmed that it takes 10 working days to receive the refund if the order is cancelled but they have not received the refund.
Since I do not live in US, I haven't found a way to directly contact Apple. Any help?
<Personal Information Edited by Host>

Answer 1

Have you checked with your bank whether the payment was actually taken? What Apple have said is that you will see a 'pending authorization'- this is in effect a pre-notification of a charge, but the charge itself should not be taken. So you need first to confirm whether the charge was actually taken. If it was taken in error you should first notify your bank. Then this page may help: Order Status