Apple Care? Confusion.

If Apple Care covers "Your iPhone, Battery, Included earphones and accessories" then why won't they "provides repair or replacement coverage, both parts and labor, from Apple-authorized technicians." then why won't they replace my iPhone's crack, or if I got my battery wet, or even got my headphones shredded by my cat. I find this false, but why is this the case.

So If I set my phone down and never touch it. And it is always off and I happen to turn it on and it is broken with an extended purchase of Apple Care that is basicly all they cover?
It is a manufacturer's warranty, not insurance.
In the example you provided, there could be no accidental damage such as getting the battery wet or the iPhone being dropped causing damage because it hasn't been touched. If the iPhone remains under warranty and there is a problem not caused by accidental damage such as getting the battery wet or damaged due to being dropped that cannot be resolved by any other means besides an exchange under warranty, the iPhone will be exchanged under warranty at no charge.
Accidental damage is not covered under Apple's warranty - under no manufacturer''s warranty for ANY product.
Accidental damage such as getting the battery wet, the screen being cracked as a result of being dropped, or the earbuds being shredded by your cat would fall under insurance coverage if available, not under the manufacturer's warranty for the product.

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Confused. Is my iPod out of warranty or not? Just got Apple Care email.

I bought a 20gb iPod nearly 18 months ago. 6 months later the hard drive failed so i got it serviced. When it came back it was always freezing and i got so frustrated with it i left it on the shelf for a couple months.
When i eventually got around to seeing if i could get it repaired, the online repair site said the warranty expired. Fair enough i thought i should have got it fixed again right away.
Yesterday i check i my email and get this:
Your one-year warranty is about to expire.
This is your last opportunity to purchase the AppleCare Protection Plan for iPod.* For just £39 inc VAT, you get comprehensive service and support, and the chance to rock on for a long time to come
Im confused. Does this mean i got a new one year warranty when it was repaired?
Anyone else had their iPod repaired after more than a year of purchase but less than a year after a repair? I didnt get the full apple care but im tempted to pay the £39 then send it in for repair. Ill give apple a call on Monday but im just curious for now.

the normal warranty is one year from date of purchase, or 90 days from date of repair, whichever gives you the longest term
the warranty details are here...
http://www.apple.com/legal/warranty/ipodisight.html
but if apple says you are still covered then go for it, especially as apple failed to fix it the first time

Need to buy Apple Care within 60 days of purchase date?

Since when you need to buy Apple Care within 60 days of purchase date? I thought you can do it before the end of one-year limited warranty, no?

shotarobkk wrote:
Wrong. I don't think so that it was like that since forever like you said. It used to be that you can buy the Apple Care before the end of one-year limited warranty. It's changed as well for iPad, but stay the same for iMac and the monitors.
No, sorry, but AppleCare+ has always been a limited purchase option. You may be confusing extending AppleCare, which only covered technical support for an additional year, but since AppleCare+ covers replacements now, when it was first introduced, it started with a 60 day buy it or not be able to buy it option.

Apple care protection

hello. i'm going to buy apple care protection for macbook pro online but im a bit confused about these 2 products. what is the difference between applecare protection plan for macbook pro http://store.apple.com/my-k12/product/MD013FE/A/applecare-protection-plan-for-ma cbook-pro and this applecare protection http://store.apple.com/my-k12/product/MD015FE/A/macbook-macbook-air-13-macbook-p ro-applecare-protection-plan .

It looks like the second link is for a macbook air or 13" macbook pro. I'm assuming the first link is for the 15" macbook pro.

UPC rebate help/apple care protection plan

I'm confused as to which UPC they want. It's the one with the serial/part numbers right?
There are like 3 or 4 labels on my box.
And on my Ipod, do they want me to cut out the little tiny UPC label to the Ipod box? (i could only find a shipping label on the actual cardboard box that it came in.)
All these random labels are confusing me.
Also, with the apple care protection plan, it came with a CD. do i need to install that onto my computer, or is it just a back up cd?
help would be appreciated!

called the apple store and figured it out.
thanks.

Time Capsule with Apple Care?

Hey guys,
My girlfriend bought a mac three months ago along with the extended apple care. For her birthday, Im thinking of getting her a time capsule so she has everything backed up. I read on the time capsule site that it is covered under a mac warranty but I am a little confused by the wording.
Will the time capsule I buy next month, be covered by the apple care that she currently has on her mac? (Runs out Nov 2014)
Thanks

I don't claim to be an expert on that subject, but as I understand it, a Time Capsule bought with a Mac that has AppleCare will be covered by AppleCare. I"m not sure that applies to a Time Capsule bought later. In any case, the one-year warranty would apply.

Does apple care cover stolen iphones?

Does anyone know if Apple Care covers stolen Iphones?

Not confused but true, there is a difference between warranties and insurance policies, in most cases. After confirming with my agent, my insurance policy on my apple products is no longer available to new clients. My agent stated it was too "liberal" in its coverage and was subject to fraud.
Apple makes great products and the first year coverage is fantastic plus my insurance coverage I'm double covered for 12 months. Anything that renders my apple products useless, including unexplained loss or diminished functionality is covered by my insurance policy(again, they don't offer this level of coverage anymore so I don't want to tease anyone here) I would however recommend looking for similar coverage from other insurance companies.
I also recommend adding AppleCare plus AND standard insurance on you "big apple" stuff.
If you travel a lot, it's a no brainer to ask your insurer about loss, breakage, and theft and deductibles when out of country. You may be happy with your coverage or opt to add more insurance.
Again my coverage is every bit as good as AppleCare plus and very pleased with it, however case in point, true story, a student traveling with us in London had his usa iphone 4S die on him (1.5 years old with AppleCare plus) and we booked time at a apple store, and he received a new one not a refurb, 20 min in/out, restored it on iCloud and his MacBook. It was handled perfectly by apple. If my iPhone 5 dies next year in London, I will get a new phone with my insurance BUT not instantly in London at an apple store. So mr black is correct.
Short story, long .....if you travel or subject to theft (student etc) get both, for two years you will be be COVERED to the max and then after that you will be covered.
Tony

When to buy Apple Care.....in Portugal !?

Hi guys
i'm about to ''bite the bullet'' & get myself a nice 2013 27'' i7 iMac, 3.4GHz, then get the 32GB RAM, etc, etc....& i still am not sure if i want to buy it new or second hand - a friend is selling is, he bought it last May & the price is VERY tempting, 600€ less & his already has the 32GB !!..
this time however i think i want to get some extra peace of mind & buy an Apple Care ''plan'' for it
my doubt is : can i buy it like on the last month or week of it's warranty or do i have to buy it simultaneously with the iMac ? & if i buy the second hand one can i still get an Apple Care for it ?
to further confuse matters & hoping some portuguese forum users might be able to help on this, since in Portugal warranties are 2 years by law, can anyone shed some light if the answers to the above questions still apply or does Apple ''impose'' like a time limit for purchasing the Apple Care ?
many thanks & regards to all
Nuno

For a Mac... you can get the Applecare Protection Plan anytime Within the first 12 Months from Original Date of Purchase.
http://www.apple.com/support/products/mac.html

To Apple Care or to not Apple Care?

That is the question....
I have ordered a i5 Imac late last month. This is the first Apple I have had at home since my little Imac DV400 years ago. We use them exclusively at work.
My question is considering whatever the heck is happening to Apples quality control, should I purchase Apple Care? It seems a lot of the newer Imacs are being returned within weeks, so most of the launch issues should be safely exposed with the one year limited warranty time. And I see older macs on other threads dying usually just out of Apple Care cover, so is it worth it???
(ps. I ordered my Imac through Dick Smiths in New Zealand)

inthecards wrote:
My question is this:
Since I ordered the quad i7 today and included Apple Care, I received a message that my card was charged for this immediately. Knowing that the the Mac won't arrive for several weeks,(and that's maybe stretching it) when does the warranty actually start? Upon shipment or receipt. I know I have 1 year to register the Apple Care extended warranty, but was confused when the initial warranty started.
Thanks
Usually it starts at time of purchase; however, since there may be weeks between purchase and actual receipt of the computer, I'd call the Apple store and inquire and point out that you shouldn't lose weeks of coverage. After all, you didn't request to wait for weeks. And, by the way, since you ordered the Applecare directly from Apple at the same time you ordered the computer, Apple usually registers it automatically. Depending on the answers you get, I'd suggest requesting that the Applecare purchase be cancelled/refund be issued if possible. You then have a year to buy it anywhere you want.

Apple Care+ for iPhone 5S & Apple Care Protection plan for MacBook

Hello,
I have a question regarding the apple care+ for iPhone and the Apple Care Protection plan for MacBook pro.
Since I will soon be in Hong Kong, I intend to buy the iPhone 5S due to great savings compared to my come country.
However, I have a question regarding the warranty which confuses me a bit.
1) If I buy the iPhone 5S and the Apple care+, does that mean I will be covered world wide?
I am from Denmark, and the applecare is currently not available from the Danish apple store. but does this imply that I will not be covered when I am in Denmark, in case of an incident?
If not, what can one do? Should one ship it to an apple repair somewhere in a European country that is covered by the Applecare protection plan for iPhone?
2) And the same question goes for the AppleCare Protection Plan for MacBook - will a MacBook with the protection plan bought from Hong Kong, and imported to Denmark, be covered world wide, or what limitations does it have?
I was trying to look through the terms and conditions on the Hong Kong website, however, it does seem rather intransparent some times.
3) Finally, I have a question about purchasing Apple equipment from the physical Apple store in Hong Kong. As I am a student, I would of course like to have the student prices - should there be any problems getting this price from the physical apple store, or can one only get it from online purchases? Is a valid student ID sufficient proof of student status?
Regards,
Michael

Start here:
Apple - Support - AppleCare+ - iPhone
Apple - Support - AppleCare
From each of those sites you should be able to discover what if any differences may prevail depending upon the country of purchase.
Apple's warranties may not be honored outside of the country where the equipment was purchased. I have no way of knowing whether hardware purchased in Hong Kong will have a warranty honored in Denmark.
If you have a valid student ID then the academic discount should be honored in the Hong Kong Apple Store.

Is Apple Care worth it for me? Retina macbook - please help!

Hi everyone,
I'm new to Apple having just bought my first Macbook Pro Retina 13 last month and absolutely loving it!
My question is probably very similar to others but I'm finding contradicting answers everywhere - so is Apple Care worth it for me?
If it doesn't include accidental damage, and just software/hardware, then is there any need for me to purchase it in its first year? Or even 2nd year for that matter due to EU consumer laws?
What confuses me is that when I bought my macbook from the apple store, the employee told me a story of how a woman had just bought her retina macbook 2 months before hand & brought it in for repair as the screen had been damaged from her closing her macbook.. but she didn't have apple care so this cost her £800 to replace the screen - ouch!
But if she DID have applecare, how would this even be covered if it's only software & hardware and no accidental damage? Or are they just a bit more lenient when you have apple care?
Thanks!

Apple makes a profit from AppleCare; otherwise it wouldn't offer the service. On average, buyers lose money on it. Consider whether you can afford to be self-insured for the risk. Make sure you understand that it's a warranty extension and a support contract, not insurance against loss or damage.
If you choose to buy AppleCare, don't buy it at the same time as the Mac, and don't buy it from Apple. Get it from a reputable discounter such as LA Computer anytime before the one-year factory warranty expires.
An exception to the above rule is that if you buy an Apple display together with a Mac, you have to buy AppleCare at the same time in order to get coverage for both.

I shattered my phone and does not turn on I have apple care. How much would it be to replace it?

I have an iphone 4s and I dropped it down some steps and its completely shattered and does not turn on. I have apple care. Does apple care last for 2 years? I replaced it once before with no charge. Would I be charged this time? Please help.

You have AppleCare or AppleCare+. If you have regular AppleCare, accidental damage is not covered. It will cost you $199 for a replacement. If you have AppleCare+, and you're within 2 years of buying the original phone, then you can have it replace for (I believe) $49. That was the quoted replacement price when AppleCare+ first started being sold.

My Display Only Works Part of the Time and Apple Care Won't Help Me (Long)

I bought my computer at a discounted price because it was a restocked item, but was it really worth it? I'm beginning to think not. I saw that it had one stuck pixel, but saving that much money on such an expensive computer, the pixel hardly seemed like a travesty. However, I think I've discovered the real reason why the last owner gave up such a seemingly exceptional piece of hardware...
After about a month of flawless operation my "new" computer started to act a little strangely. It wouldn't always go to sleep when it was scheduled, the screen saver wouldn't always come on by itself...things that I though a simple PRAM reset, SMC reset, or disk permission repair would fix. After countless attempts at all three "fixes" I was still having problems...a few days after these problems started occuring something even more drastic happened: My computer would turn on (the little light would come on, I'd hear the fans start running and the start up tone) but the screen would remain black. I tried several PRAM and SMC resets as suggested on this forum, but the screen continued to come up black for about an hour. That's when I called Apple.
The Apple Care specialist on the phone asked me for the serial in which I had to lift the computer up to get (since I obviously couldn't read it off the screen). She suggested an SMC reset which, I explained to her, I had tried already but it hadn't worked, however, I was willing to give it another shot. Oddly (and rather annoyingly) enough it worked, and for a short amount of time I was happy...until it happened again...another call to Apple...and again...and about 3 or 4 calls to Apple Care later, they suggested that I go in to an Apple Store to have it looked at.
The Apple Specialist made an appointment with me to meet with an Apple Genius the next day at 4:30PM at a store about a mile away from my house. The next day I lugged my 24" iMac through the local mall (I'm female, 5'2", and I weigh about 108 so it wasn't too easy of a feat) to discover the apple store was CLOSED for the next few days so that they could "make the store better." I called Apple Care on my cell phone right there in the mall and asked them what was going on. Didn't they know that this Apple Store was closed? The man I was talking to said that they knew and he wasn't sure how the person I had talked to just the day before had signed me up for an appointment when he hadn't even asked for my e-mail address. It was most bizarre. This man made an appointment with me for later that same day at an Apple Store about 45 minutes away from where I live. I didn't want to go, but I'm a college student and I was a desperate for my computer to work again.
Shaking around in that box must have brought it out of it's strange seized-up state because as I brought it out for the Mac Genius to look at it turned on for him no problem. Quite a frustrating problem because it's so spontainious that it keeps making me look like either a liar or a fool. He said he'd run an 8-hour diagnostic check on it and I could pick it up the next day. So the next day I waited for their call but I got none. I called them and they said that they were still running tests and it'd be ready the next day. The day after, about an hour and a half before I had to go to work, they called me and told me my computer was ready. They said they had ran a 24-hour diagnostic and everything was working fine but they said they'd run more tests if I wanted them to. I'm a full-time college student and I need my computer for just about all of my classes, so I declined more tests and told them I'd pick it up right away. I dashed over there to pick it up and dashed back as fast as I could (and I even made it to work on time...but just barely). Later that night I found that they had accidentally left their diagnostics CD in my computer (I called them about it and they said that would like it if I would bring it back...I still haven't mailed it).
All was fine and good (well, just okay...it still had problems with its sleeping and screen-savering) with my computer until yesterday. I got that black screen again upon start up....but this time my "fixes" worked after a few tries. There were no more problems for the rest of yesterday.
However, today I came home from school and go to start up my computer and the screen turned on and I saw the little mac symbol and that little circle of bars...but then it froze. I held in the little button to force a shutdown and when I started it back up again I was greeted by my good old friend, Mr. Black Screen. Just wonderful. I tried my "fixes" but today I didn't get lucky. So while I was holding in the button to start up my computer (again) and give it another go, I held it longer than I was supposed to and the little on light began flickering. Then I heard this unpleasant tone that lasted a few seconds before stopping and treating me to the startup sound. This time the screen turned on. Yay! I go to call Apple to find out what I had just done, and I find out that my 90 days are up and unless I wanted to pay $50 for them to be puzzled by my issue once more or give them $300 for not quite 3 more years of service, I'd have to lug my computer to an Apple Store or post here to get help. Thanks a lot Apple Care.
My "new" computer cost me almost $3,000. It should work the way it's supposed to. I need it to last me no less than 6 more years, but with the problems I've had with it in the first 3 months (which seem only to be getting worse and more frequent), I don't know if I'm expecting WAY too much out of it. I've been a loyal Apple user for 13 years and out of the 5 computers I've had in that time I've never had so many problems (actually I've never had any problems, at least nothing really serious; I'd never even called Apple Care before this). I'm a fairly experienced user (I'm not a Mac Genius or anything, but I know the ropes) and I am sure this is not normal behavior for an Apple computer (or any computer of that matter).
I'm so frusterated I'm not sure what to do. What's wrong with my computer? How can I get Apple to help me? How can I get Apple to even believe me? Any advice would be greatly appreciated and thank you so much for reading my very long (and rather dramatic) story.

Thanks for reading and thanks for the advice. Perhaps I'll ask them about it next time this problem occurs, although carrying the thing through a mall that is only about a mile away is the least of my worries. I'll do if it is both free (I don't make enough at my job to pay for such a service) and relatively speedy, although I'd hate for them to come over and for the computer to work properly (as bad as that sounds). It'd be a wasted trip and nothing would get fixed.
I'm contemplating videotaping myself performing my "fixes" on it the next time I have this problem.

I could not get my iPhone 5 which purchased in Australia repaired by apple in the US. Guys from apple retail store verified a replacement for me and asked to call apple care. However, apple care said they cannot get it fixed nor repaired.

My iPhone 5 got some defects and I went to a apple reatil store yesterday. The guy from the genius bar told me that he verified a replacement for me. And I need to call 1-800-apple care to finish that process. I called apple care and one of the senior supervisors told me that I have to send it back to Australia (where I bought this iPhone) to get it repaired. Turns out I could not solve the problem after a apple store vist and several calls. I just want to know if there any way to solve this. This iPhone is a factory unlocked one that purchased in an apple retail store in Melbourne at the day it was first released. And my experience today is not what I can tell as fair. I will be really appreciate for any helps and advices. Thanks.

Warranty on iPhone is not international, but valid only in country of
original sale. Since you purchased the iPhone in Australia, your warranty
is valid only in Australia. You must either personally return the iPhone
to Australia for evaluation and possible replacement or sent it to someone
in Australia to take into Apple for the evaluation. Apple will not accept
international shipments for repair nor will Apple ship out of the country
after replacement.
Sorry to be the bearer of this news, but it is the way iPhone warranty and
replacement has always worked.

My power cord is broken, can i get a new one if im covered with the apple care protection plan?

does anybody know if i can get a new power cord if im covered with the apple care?

Depends on how it got damaged. have a look at this thread:
https://discussions.apple.com/message/2630756#2630756

Apple Care? Confusion.

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