Apple Care on a gifted Cinema Display

What the subject says, i got a 30inch Cinema Display for Christmas last year from my boss.
So I'm doubting of getting Apple Care for this display, but i don't have any receipt or something like
that, would that be any problem with taking the Apple Care and using the Apple Care. I can not find anything in the disclaimer of Apple Care about this. Many thanks in advanced.

Go here:
https://selfsolve.apple.com/GetWarranty.do
and type in the serial number of the display (bottom of the stand).
the page should tell you the expiration date on your original 1 year warranty. if you still have it, get applecare:)
hope that helps
adrian

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Apple Aluminum Keyboard and 23" cinema Display and MacBook Pro??

Hello there
I have just purchased an Apple Aluminum Keyboard and have and MacBook Pro with and 23" cinema display, and if i try to connect the keyboard to my cinema display via USB the keyboard don't work.
i have an Apple mighty mouse that works fine wen connected to the USB port on the display...
why is it not working...

have you tried a different USB port on the ACD? Maybe the one you used was defective? I run a 7-port bus off one of the USB ports for all my hardware. OTOH, I do use bluetooth mouse and keyboard!

Does your apple care plan cover a cracked display?

I recently just realized that there is a crack in my display and it keeps getting worse and worse. Im not sure how it happened but ive been told by different people that the apple care does cover it and some people tell me it doesnt.
Please help.

AppleCare does not cover damage done by the user, only defects in craftsmanship. You will need to bring it somewhere to have an Apple store/AASP employee evaluate it to make that decision.

Is my brand new mac book pro(13 inch) compatible with an old apple 2008 model of the cinema display 20 inch wide screen.

is my brand new macbook pro (13 inch) compatible with the old 2008 modle of the 20 inch wide screen cinema display
note: this aple 20 inch cinema display is not the new thunder bolt display

Yes. Treat its Thunderbolt port as if it was a Mini DisplayPort when choosing an adapter.
(62719)

Apple 23" Cinema Display not supported by Windows Media Center Edition PC

Well I'm learning the hard way and of course that is through experience. I just found out after purchasing my 23"Apple Display and talking to the Apple Support Tech is that Apple does not support the Cinema Display with PC's,
Wish Apple would be more transparent on this issue prior to a costly purchase. For example on the Apple site listing the Display in system requirements:
Windows PC and graphics card that supports DVI ports with full single-link digital bandwidth and VESA DDC standard for plug and play setup
Well I have a Windows PC with a Nvidia Graphics card just as the system requirements state. Yet my PC will not adjust to proper resolution for the Apple Display. The graphics card works fine. Its a driver issue where the Apple Display is not compatible with Window Media Center Edition on Windows PC's
So in conclusion the system requirements for Windows PC's that Apple is stating For Apple Cinema Displays is not correct. The system requirements need also to state that the Apple Cinema Display does not work with Windows Media Center Edition (MCE)
Hope that helps for any users with Windows Media Center Edition thinking or already have purchased an Apple Cinema Display.
73,
John
Mac Pro 2.66 GHZ, 1 GB RAM, 250 GB HD Mac OS X (10.4.7) Sony Vaio Desktop PC, G-Drive External HD,Toshiba Satellite Pro Notebook

Well,
Here is the latest from Nvidia Customer Care educating users on the DVI port on the Nvidia GeForce FX 5200:
"...The basic difference you will see in these ports are in their Physical appearance. The DVI-D has less pins compared to the DVI-I port connector. Also the Apple 23" Cinema Display will work at a resolution of 1920*1200. But this graphics card that is Geforce FX 5200 will not support this resolution of 1920*1200. It will support only till 1600*1200. So that's the reason you were having the issues were you were not able to adjust the resolution"
So I ask, which Nvidia GPU card can I substitute for the current one at a reasonable price? I don't need dual link, so single link would be sufficient for my application . Here is some more helpful tips from Nvidia support. Hope this helps other users, utilizing the Apple 23" Cinema Display"
"...go for a Geforce 7600 GS graphics card which is a AGP 8x compatible graphics card. This graphics card is just 129$ graphics card. Please visit the given link to know about the details of this graphics card."
http://bfgtech.com/7600GS_512.html
And now for the final conclusion of what you need to know regarding DVI ports. Evidently Nvidia uses a term called normal DVI port. I've never heard of that term in the literature in shopping for a graphics card and checking the specs. I guess you need to look for the specific term single or dual link specifically. If it doesn't say that, then what I can gather it is a normal DVI port...whatever the heck that is?
"...Yes let me inform you that the Geforce FX 5200 graphics card does have one DVI port and one VGA port. But these single link and Dual link DVI port is totally different compared to the normal DVI ports. As you wanted to connect an Apple 23" Cinema Display to this graphics card. So for this you will need to have a graphics card which will have a Single link or Dual link DVI ports not the normal ports. So to support an Apple 23" Cinema Display, you will need to have either a Geforce 6 series or the Geforce 7 series graphics card. That's the reason I gave you the list of graphics card which comes with Single or Dual link DVI ports, not the normal ports."
Oh well off to the market to pick up either a Series 6 or Series 7 Nvidia Graphics card. The Nvidia Customer Care team was very helpful and replied to my inquires very quickly through email.
Hope this long drawn out expose helps others who might have issue with connecting their proud Apple 23' Cinema Display to their PC
Kind Regards,
John
Mac Pro 2.66 GHZ, 1 GB RAM, 250 GB HD Mac OS X (10.4.7) Sony Vaio PC, G-Drive External HD,Toshiba Satellite Pro Notebook

09 Mac Pro with Apple 24 Cinema Display or Another Display?

Is the 24 inch Apple Cinema Display the best choice for Final Cut Studio 2 on a new Mac Pro or is there a better non-Apple choice?

I have Cinema Displays on my current setup and like them a lot, never had an issue with pixel response time. When it's time to replace them, I will not be buying the new Cinema Displays, but that's just because I don't like glossy monitors.
Consider also that FCP presents a low-res proxy image to better use resources for real time playback. To truly assess the picture quality an external pro monitor is required, or at the very least an excellent consumer TV.

5770 with 27" Apple LED and two 20" Apple Cinema Displays w/Mac Pro

As stated, I just bought a brand new Mac Pro 8-core (2010 ID 5,1) with a 5770 card and I'm trying to hook up a new 27" Apple LED and two 20" cinema displays. One of the 20" monitors is using the MDP adapter into the 5770 and the 27" is directly connected to the other MDP port. When I try to hook up the other 20" to the DVI port on the 5770 I get nothing. The screen is black and the it is not recognized as being connected. I'm using the standard DVI connector that came with the 20" direct into the 5770. To make sure it isn't a monitor problem, I switched out the 20" displays and both work using the MDP adapter but neither work plugging directly into the DVI port on the 5770. I believe the 20" monitors use DVI-D. (Is that correct?) So what's the scoop on getting blank screens when plugging into the DVI port on the 5770? Thanks for any help.

"• the 27" is directly connected to the other MDP port.
• One of the 20" monitors is using the MDP adapter into the 5770.
• When I try to hook up the other 20" to the DVI port on the 5770 I get nothing.
Note: If you are using an Apple Mini DisplayPort to DVI adapter, only two displays are supported across the three ports.
If you are connecting three displays, any DVI displays must be connected to either the Dual-Link DVI port or must use an Apple Mini DisplayPort to Dual-Link Adapter.
You MUST use All "Active" or "Powered" Mini DisplayPort connector such as the Apple Dual Link, or you can only use two displays

Apple TV Setup to Apple Cinema Display

Is there any Hack to setup your apple tv to an Apple TV Cinema Display? After all you would think so being they are both apple products.
Karla

Karla the cinema display is 16:10 and not 16:9, its DVI and not HDMI and likely doesn't support HDCP which you'll need for rented movies. If you jump through a few hoops and get it working you'll be disappointed, you can get a really good tv for the same price which will work so much better.

27" cinema display and female mini displayport to HDMI cable.

Hi,
I need to connect my 27" cinema display to an AV amplifier. In order to do this I need to find a mini displayport cable with a female connector on one end (to plug in to the monitor cable) and a male HDMI connector on the other.
Does anyone know if such a cable exists? and if so where I will find it?
Ideally I would like to do this with just one cable...using adaptors, eg mini displayport to displayport then displayport to hdmi are an option, but not my first choice.
Many Thanks,
Mark

Kanex XD - HDMI to Apple iMac 27-inch and Cinema Display 27-inch

30" Cinema Display Discontinued?

Looks like Apple has discontinued the 30" Cinema display. They now offer a 27" display with a glossy screen. Perhaps this is old news, but I'm not finding any discussion on this. I'm a long time imaging pro (retoucher, photographer, illustrator) In a world of giant TV's, how could Apple choose to discontinue the flagship monitor? NO ONE I talk to likes the glossy screen monitors. Every photographic pro I know uses at least one 30" display, and some use 2 (side by side). I have seen QC issues in the monitors, but shrinking down to a 27" offering is not a step forward. Any INFORMED opinions here? (no hand wringing or emotional tirades)
Please Steve, give us a full size alternative (without the glossy screen).

Why does it have to be an Apple 30" display?
NEC, Eizo, HP, and Dell sell 30" displays that should have as good and in some cases (Eizo, NEC, and maybe HP) better image quality and far newer panels than the Apple 30", with more features on the monitor like more ports.
By trimming their product line to one single glossy 27" display, Apple is showing that they're not making serious monitors for serious people anymore. There are many other better choices now by companies investing heavily in pro monitors. There's no need to deprive yourself of a 30" monitor just because it no longer matches your Mac Pro case.
Here's how the Eizo compares to the Apple. Apple loses.
http://www.luminous-landscape.com/reviews/two-displays.shtml
Quote:
I was not ready for the shock when I asked him to show me the same images on an Apple display side-by-side. The difference was huge. The Eizo looked much more pleasing to the eye, much sharper, much smoother, completely uniform in color and intensity from edge to edge and from corner to corner, and the color gamut and dynamic range were clearly far superior. The more shocking thing to me was that after seeing a neutral gray displayed on the Eizo, I realized that we could not get a totally neutral gray on the Apple. We calibrated and profiled the Apple several times, and next to the Eizo the pure gray always had a reddish/purplish or a greenish cast.

Hello everyone, hoping for some help with my new Apple Cinema Display 20"

Hi everyone, I bought an Apple Cinema Display 20 inch LCD monitor, just about 3 weeks ago. I have two issues I am hoping to get some help with.
1) I am using the screen on a PC with Windows XP, and I was very disappointed at the lack of PC support. I have no on screen display (OSD), so I can't see what percentage I have my brightness set to, and I can't alter the colour or contrast of the display, etc. Luckily it defaulted to very good settings, but I would really like to be able to use the (fan made?) program called "WinACD". If I would be best asking somewhere else, please direct me there. If not, my problem is that I installed it added the "Controls" tab, but it just says, Virtual Control Panel "None Present". I have tried googling for an answer, and I have seen many suggestions, but none of them worked. I installed the WinACD driver without my USB lead plugged in, and someone said that was important. So I have tried uninstalling, rebooting, then reinstalling it again with the USB plugged in, and a device plugged in to my monitor to be sure. It didn't seem to help. I have actually done this process a few times, just to be sure. So I would really like to get that working if possible.
2) I am disappointed at the uniformity of the colour on the display. I have seen other people mention this (again, after a google search), and that someone seemed to think it is just an issue we have to deal with, with this generation of LCD monitors. Before I bought this screen, I had an NEC (20wgx2), and it had a very similar issue. Most of the time, you cannot see any problem at all, but if you display an entire screen with a dark (none prime) colour, like a dark blue green colour, you can see areas where it is slightly darker than others. It was more defined on the NEC screen, and that is why I returned it. I now bought this Apple Cinema Display, because it was the only good alternative to the NEC. (It has an 8bit S-IPS / AS-IPS panel, which was important to me). But the problem exists in this screen too. It isn't as bad thankfully, but it still exists... I have actually tried a third monitor just to be sure, and the problem existed very slightly in that one, so I think I am probably quite sensitive in that I can detect it.
It is most noticable to me, because I do everything on this PC. I work, I watch films, and I play games. 99% of the time, I cannot see this problem. But in some games (especially one)... the problem is quite noticeable. When you pan the view around, my eyes are drawn to the slight areas on my screen which are darker, and it ruins my enjoyment. To confirm it wasn't just the game, like I said, I can use a program to make the entire screen display one solid colour, and if you pick the right type of colour (anything that isn't a bright primary colour), I can see the problem - albeit fairly faintly.
I am pretty positive that it is not my graphics card or any other component of my PC, by the way, because everything is brand new and working perfectly, and the graphics card specifically, I have upgraded and yet the problem remains - even on the new card. Also, the areas that are darker, are different on this screen than on the other screens I have used.
So basically, I would like to register my disappointment at the lack of perfect uniformity on a screen which cost me £400 (over double what most 20 inch LCD screens cost), and I would like to know if anybody could possibly suggest a way to fix it?
It is upsetting, becuase although this problem exists on other screens too, this is, as far as I know, the most expensive 20" LCD monitor available today, and uses the best technology available too.
p.s. If anyone would like to use the program that lets you set your entire PC screen a specific colour, it is called "Dead Pixel Buddy", and it is a free piece of software, made by somebody to check for dead pixels. But I found it useful for other things too, including looking at how uniform the colour of the screen is. That's not to say I was specifically looking for this problem by the way... the problem cought my eye.
Thanks in advance!
Message was edited by: telelove

I've been talking about this on another forum too, and I made some pictures in photoshop to describe the problem. Here is what I posted on the other forum:
Yes, "brightness uniformity" definitely seems to be the best description of my issue.
Basically it just seems like there are very faint lines down the screen, that are slightly darker than the other areas on the screen. They aren't defined lines, and they aren't in a pattern. It's just slight areas that are darker, and the areas seem like narrow bands/lines. Usually you can't see it, but in some cases, it is quite noticeable. It is mainly when I'm playing a game. The slightly darker areas are not visible, and then when the image moves (because I am turning in a car, or turning a plane, or turning in a shooter etc.) the image moves, but these slightly darker areas stay still, and that makes them really stand out.
As for how it looks, I tried to make an example in photoshop:
Original Image:
http://img340.imageshack.us/img340/3045/td1ja9.jpg
Then imagine turning the car around a bend, and then it looks like this:
http://img266.imageshack.us/img266/959/td2hq7.jpg
It's those lines in the clouds. If you can tab between the two images, you can see the difference easily. Imagine seeing those lines appear, every single time you move in a game. (I haven't tested this in movies yet, but I am assuming it's the same).
It isn't very clear on a static image. But when the image moves, the darker areas stay in the same place and it draws your eyes towards them. It isn't terrible, but it is annoying, especially consider how much this screen cost.
Message was edited by: telelove

Apple Support for purchase of AppleCare for Mac Mini / Cinema Display Combo

Below is an email that I recently submitted to Apple for feed back on the support system. I am writing here to find out if anyone might have any ideas about how to address this issue without resorting to a 2 hour wait on the phone (my last experience with Apple support). I have redacted some info with ID's and Case numbers as I know Apple does not actively monitor these forums so it would not make sense for them to be posted.
Here is the question:
How do others in the Apple community feel about the points that I make in this email? I am curious to know if I am off base in my expectations or if what I am requesting is reasonable?
Here is the email:
As someone who has spent 15 years as a web professional and has purchased/approved for purchase more than $1 Million dollars in Apple products, I have to say my recent experience with Apple customer service has been incredibly lackluster and almost insulting. Here is the issue that I am trying to resolve (not why I have written this email):
I recently purchased a mac mini and cinema display and in addition purchased apple care for both. I only received confirmation of apple care for the mac mini. Hence I have an issue.
Fail #1) I was asked when trying to register the apple care I purchased at MacAuthority, that I need to upload a receipt. I uploaded said receipt and then waited. Some time later I recieved an email (Jan 21) with with the following information - Case ID: XXXXXXXXXX / AppleCare Registration Number: XXXXXXXXXXXXX / Product Case ID: XXXXXXXXXXX saying my information had been received. I then responded to the email (Jan 21) saying that I did not see an option during the registration for registering both the monitor and the mini. I figured this was based on the registration number and maybe just did not show in the front end. I then waited 7 days to send another email (Jan 28). No response.
I typically spend my evenings taking care of things like this, as I can almost always address them through a couple of emails and it is done. I don't have time to sit on hold during the day waiting for a live person. Especially when I am doing work that ensures I can buy the product of the company I am waiting on hold with. Instead I try to rely on the most efficient method, which most companies have realized is email communication, when it is implemented properly.
Fail #2) Rather than making a call to Apple Support on my dime (during the day), I instead head over the support site thinking that at a minimum I would find a contact support form or an auto ticking email address. Heck maybe I would even be able to look up the case ID. To my surprise, there was no contact form, there was no support email address.
Fail #3) I then started hunting for the next logical step. I saw the link to the Express support and thought - "ah cool, they have a routing system to get my need to the right person/department". Errrrrr - wrong. Although that is what it appeared to be, in the end I was presented with only one option. Call back later. Seriously. SERIOUSLY
Fail #4) Now, after having spent more than 2 hours of my time trying to get this issue resolved, I am still going to forced to talk to someone on the phone. This is so incredibly insane for a modern web business who supposedly is fanatical about their customers!
I surely hope that this changes or my last purchase will be MY LAST PURCHASE. I have had so many experiences in the last 3 years that made me feel like I was inconveniencing "Apple". I am about to give up on the brand. There is a "greedy" feeling that I get when dealing with Apple rather than on of "wonderment"
There are lots of other options that I know provide a better customer experience. Why would I choose Apple over them? I dropped the iPhone for this reason and went to Android after having multiple issues with a support need that later ended up being a known hardware issue with the iPhone 3G.
I currently own two mac mini's, 1 cinema display, a 17" loaded MBP, a 15" loaded MBP, two airport extremes, an airport express and an iPad. I have spent over $11K with Apple personally in the last 2 years and I cannot get an option to contact someone by email or file a trouble ticket?
I truly hope someone has taken the time to fully read this email, as I cannot imagine that this is the message that Apple wants to send to its customers. If you have read this and can be so kind as to respond, I will gladly give you some other insights about how Apple can better serve its customers. If you can help me with my support issue, even better.
Jamie

Fail #1) I was asked when trying to register the apple care I purchased at MacAuthority, that I need to upload a receipt. I uploaded said receipt and then waited. Some time later I recieved an email (Jan 21) with with the following information - Case ID: XXXXXXXXXX / AppleCare Registration Number: XXXXXXXXXXXXX / Product Case ID: XXXXXXXXXXX saying my information had been received. I then responded to the email (Jan 21) saying that I did not see an option during the registration for registering both the monitor and the mini. I figured this was based on the registration number and maybe just did not show in the front end. I then waited 7 days to send another email (Jan 28). No response.
It's not clear to me on what information you were expecting from them. Did you, however, check the status of the coverage here to see if perhaps the coverage was registered correctly?
https://selfsolve.apple.com/agreementWarrantyDynamic.do
Fail #2) Rather than making a call to Apple Support on my dime (during the day), I instead head over the support site thinking that at a minimum I would find a contact support form or an auto ticking email address. Heck maybe I would even be able to look up the case ID. To my surprise, there was no contact form, there was no support email address.
Apple does not provide support via email (except for the iTunes Store) and never has. Whether or not you wish to consider this a "fail" is your call, but they have always provided support only via the phone except for a short experiment with live chat which I believe they've abandoned.
Fail #3) I then started hunting for the next logical step. I saw the link to the Express support and thought - "ah cool, they have a routing system to get my need to the right person/department". Errrrrr - wrong. Although that is what it appeared to be, in the end I was presented with only one option. Call back later. Seriously. SERIOUSLY
Seriously. Though I think you misread. The option is available for you to set up a time when they can call _you. Or you can just elect to call later. It's your choice which you select.
Fail #4) Now, after having spent more than 2 hours of my time trying to get this issue resolved, I am still going to forced to talk to someone on the phone. This is so incredibly insane for a modern web business who supposedly is fanatical about their customers!
See number 1.
I surely hope that this changes or my last purchase will be MY LAST PURCHASE.
Suit yourself. I very much doubt that Apple will change their policy, since it's been the same for many years. There's nothing anyone here can suggest to change things or address them differently. You'll have to talk with them on the phone if the registration didn't go through as expected. Again, you can set up a time when they will call you so as to avoid waiting on hold.
Regards.

Dell 2005FPW vs. Apple 20'' Cinema Display

I know this is sacrilege, but it is my patriotic duty and right to save $300 on my consumer electronics (after education discount for Apple, and tax, ACD comes out to $756, and Dell comes out to $453; both are out the door prices).
Is there a difference in quality between the 20'' Apple Cinema Display and the Dell 2005FWP, or is the difference mainly superfical? What are the advantages disadvantages to either? Do these differences warrant $300I know there was a previous post, but if anyone cares to chime in, please do.
I am running a Powerbook 12'' G4 1.5 GHz, and am consider getting a new Mac Mini in the near future, but just generally speaking...

I've read of a lot of people saying that the 2405 is blindingly bright. To my eyes, that's true, but only if you turn up the brightness to max and change the color temperature setting to 9200K. At brightness around 50/100 and the standard 6500K color, everything's fine for me. Constrast is not adjustable using DVI (which is how it's suppose to be).
But to the question, the Dell 2405 uses a Samsung PVA panel, whereas all the Apple displays use LG-Philips S-IPS panels. Reviews, personal opinions, and your own eyes can tell you one is better over the other. In my experience, I don't consider the LG-Philips 20" and 23" panels (the same panels found in displays by Apple, Dell, HP, Viewsonic) to be anything spectacular. Colors are somewhat bland, black levels aren't as good, and the LCD or coating over the LCD has a grainy appearance that kind of gives off an annoying glittery look. The Samsung panel at 24" looks better to me. But with the 30" LG-Philips panel (shared by the Dell and Apple displays), it's amazing. The grainyness isn't noticable, viewing angles are good across the entire screen (though not with blacks which turn purple at an angle), and color/contrast are good.
Bottom line is that S-IPS panels like in the Apple 23" do have better viewing angles (in which colors don't shift as bad at an angle, and detail isn't lost as badly), but blacks don't look as deep and turn purple at an angle. It's also less bright, but perhaps also has not as good contrast. Color is probably subjective - some will say the 2405 is over-saturated, others will say it's vibrant. I'd try the Apple if the Dell doesn't satisfy you. Both are regarded as the best of the best.

Is an Apple Cinema Display (ca 2005) Compatible with Mac Mini?

I have a 2005 Power Mac Dual G5/2.3 I took off-line last year. It used an Apple Cinema Display 20" that has it's own power supply "brick" and a cord with the monitor connection, a USB connection, and a FireWire connection. Is this display compatible with the latest Mac Mini? Thank you for any advice you may have.

That's correct, the link perfectly describes the Apple 20" Cinema Display I have. With the new Mac Minis requiring an HDMI cable to link to a display, the HDMI to DVI (female) adapter looks like the one I need. I found this on Amazon: http://www.amazon.com/Gino-Black-Female-Converter-Adapter/dp/B006Z8N60C/ref=sr_1 _18?s=electronics&ie=UTF8&qid=1371158207&sr=1-18&keywords=hdmi+to+dvi+adapter+ca ble
This adapter is an all-in-one plug with no cable linking the HDMI to the DVI ends. It looks like it might be too wide to plug in anything immediately adjacent to the HDMI socket on the Mac Mini due to the width of the adapter when the adapter is plugged in. However, I could get around this by purchasing an extension cable with HDMI male on one end and the HDMI female on the other if I had to.
However, one of the comments said that the DVI is video-only and that another cable is required for audio. Can I assume that plugging in either or both of the other connections (a USB and a FireWire) coming out of the 20" display will take care of audio?
That leads to another answer, but I'm confident that I'm almost there thanks to your help. Close enough to mark this as "solved". Thank you! Let me know if you have any further thoughts with regard to the audio though.

Need apple 23in cinema display 90w power adapter replaced

need apple 23in cinema display 90w power adapter replaced

I phoned Apple Care (without having a plan) and they sent me one for £47 then charged a further £8 for not sending the broken one back, lol.

Apple Care on a gifted Cinema Display

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