Apple denying service during warranty period

I had an iPad mini which suddenly became unresponsive while going through my photos. When I took it to the service centre, they denied service even though it was within warranty period! And the reason they give is the device was opened and tampered with !! There is no way to open the ipadmini. How can it be opened! The service centre guy says he agrees to this fact but can't help as their computer is giving this reason - unauthorised handling of hardware. I went through this forum and found some other people also with the same complaint. Unfortunately there is nothing we can do about it. Consumer courts in India are not as strong and nor is it easy to pursue a case. Most of us are unaware about how to go about it.
IF anybody has a suggestion, it would be greatly appreciated. All I can say is very disappointing to see apple guys cheat you on your face with an impossible reason. Even if that analysis of their's says they are denying service because my iPad body is of plastic, I just have to accept!! They can give any flimsy reason and there is nothing you can do about it.

Take it to another service center and see what they say. Or ask to talk to a supervisor. if that doesn't work, click on the 'contact us' link in the lower right corner of this page and take your issue to apple corporate.

Similar Messages

  • Apple Customer Service and warranty exceptions

    Hello all,
    Whilst I love my Apple hardware and software, and have had many good experiences with them over the years, unfortunately I post today with a complaint about what I perceive to be poor customer service and product quality.
    In late March/early April of 2006, I purchased a 1.83GHz MacBook Pro with great anticipation- Intel inside, Tiger OS, inbuilt webcam, and general awesomeness all round. I also purchased the 3 year AppleCare warranty, which was to be a godsend as during the following three years I would experience:
    *The replacement of the battery under the original MacBook Pro battery exchange program
    *The left fan on the unit dying in 2007
    *The logic board itself dying in late Feb/Early March 2008, thus bricking my laptop
    *Another battery replacement as the replacement for the original died before it (realistically) should have (Apple very nicely made an exception to the battery's 1 year technical warranty and replaced it for me).
    Fair enough, it's a new unit and was bound to have some problems. Unfortunately, last week the logic board died AGAIN; a mere 18 months after it was replaced in 2008. The unit is out of AppleCare warranty by 5 months or so, but I was urged by forumites and friends to call Apple, who would surely make an exception for me and pay for the replacement part, given my service history with the laptop and Apple's reputation for excellent customer service.
    Unfortunately, this has proved to not be the case. Calling customer service at Apple Australia I talked to Steven, who was firm to the point of rudeness when he stated that my laptop was out of warranty and Apple would cover nothing but the labour charges involved, as a "guesture of good will". When stretched, he offered me a $125 voucher if I wanted to purchase anything over $400 in the Apple store, and stressed he didn't have to do this but the company was attempting to provide good service to its customer.
    Despite my argument that I forked out over $3000 for this laptop a mere three years ago and am now looking at over $1000 to repair something replaced only 18 months ago, his line was that Apple provided a warranty and that was simply that (apart from a month or two grace). Five months is apparently "far outside the warranty period".
    I received no challenge to my assertion that after buying something which cost over $3000, it was reasonable for Apple to expect a consumer to pay an extra $1000 every year after the warranty finishes to replace a broken logic board. In truth, I find this near incomprehensible, considering one can buy the supposedly inferior build quality of a Dell, HP, Toshiba, etc and see it last not just beyond the warranty but another two or three years before it finally suffers something terminal.
    While from a warranty perspective Apple are well and truly within their rights to refuse to pay for the part, at the end of the day I am left to pay $1000+ for a repair for something which may only last another 12 months, plus $3500+ for a new Macbook Pro with AppleCare if I want a replacement- minus of course the $125 they are offering.
    I did some reading of the ACCC's website about my statutory rights and the Trade Practices act, and I note the following with interest:
    *Statutory conditions (goods)*
    The Trade Practices Act implies the following statutory conditions into consumer contracts:
    * The goods must be of merchantable quality. That is, they must meet a basic level of quality and performance, taking into account their price and description. They also should be free from defects that were not obvious to you at the time of purchase.
    * The goods must be fit for their purpose. That is, they should do what they are supposed to do and be suitable for any purpose that you might have made known to the supplier.
    * The goods must match the description you were given or the sample you chose from. For example, any carpet laid must be the same quality and colour as the sample you chose from.
    * You must receive clear title to the goods, including goods bought at auction. In other words, you can expect to own the goods outright and any restriction on ownership should be explained to you beforehand.
    While I don't particularly want to make a big deal of things, I hardly see $3000+ for three years use and $1000 each year thereafter to be merchantible quality or fit-for-purpose! This is supposed to be a high end laptop with excellent build quality, and yet I've a secondhand iBook that has been chugging for longer without issue than this machine!
    I told Steven from Customer Service that his offer didn't satisfy me in the slightest, and still put me in an awkward position with regards to repair and repurchase. He simply wouldn't budge, and refused to see things from my point of view (which another operator, Anu, was able to do and thus produce a much better response from myself). I have since asked to speak to his manager which- after initial resistance- I have been able to secure a future callback from. I have no idea how well discussions with he/she will go.
    What I'd like to hear from you guys and girls is your experience with similar situations, and whether you think I've a leg to stand on with regards my replacement request or the ACCC stuff above. Again, I love my Apple products but I hardly think asking them to replace the part while I pay for labour is a big ask, given the service history and my desire to continue buying and using their products.
    Love to hear your points of view on this one; thanks for taking the time to read it!
    Cheers,
    Dave.

    Dear meacod
    I have live the same, except that I Cure my MBP before it goes to die.
    A lot of older participants here just talk about Aplle care, which seem the automatic thing in front of a lack of real good quality on Apple products .
    But I think we pay the price, and my second hand MBP was much more expensive than a brand new PC with more ram, more Hard disk, and even a blue ray...
    I don't know your mbp history, but that's sure that we are not equal, in world, with Apple customer support. France is not so great, I don't know for your country.
    The only thing I think is that Apple should take care of us, as we have some unacceptable issues, for An Apple Product...
    Since 1996, when Apple was almost dead, saved by Bill Gates investment !!! , I have every year promote it, and it was not easy, but I have bring to Apple between 3 to 10 customers each year..
    since One year, I have stop that, because I don't believe anymore in Apple product's superiority .
    Oh, yes, on the paper, it's better, the system is really good. But the overall experiment can be so bad that I don't want to loose friends, or customers...
    I don't say it's always bad : I just say that it CAN BE SO BAD and that Apple DON'T take care of that...
    so, for your computer, open it, check it a lot, may be it's too late, but for instance, you talked about a fan, I have solved that case just by putting oil on the fan's axe...
    good luck

  • Spare Parts on consignment at no cost during warranty period

    With new equipment being installed, several vendors have agreed to provide us with spare parts on a consignment basis without any consumption cost during the warranty period. When the warranty ends we'll either purchase the spares or return them to the vendor. Is there a standard SAP process for these parts? I've look into consignment processing but did not find a clean way to do this without an accounting entry. We are on ECC 6.0.

    Jody,
    Try asking the same question to the [Materials Management|SAP ERP - Logistics Materials Management (SAP MM); guys.
    PeteA

  • Refusal to provide service even during warranty period

    I have a ThinkPad 2842-7PU Sl no. XXXXX which brought in 2009 in USA I have renewed warranaty valid from 26th Oct 2012 to 25th Oct 2013 at New Delhi, India. I was getting regular service from IBM who was the service provider till few days back
    It appear that Lenovo India itself has taken over the service from IBM recently. My laptop is out of order since 30th July Lenovo is refusing to provide the service by telling that my warranty is not registered.  I have supplied them all related documents including the copy of Invoice of the Warranty Pack but  appears to be of no use.I am at a loss what to do? Is it a way that Lenovo serves its customer?
    Moderator comment: Serial number(s) removed to protect member from mischief.

    The phones you get from apple as a replacment are always knew because i went to get a replacment one yesterday and they told me that it was a knew iphone.
    i asked how do i know its knew and they he showed me it was knew
    he turned on the phone and when it came to the set up screen she showed me it was factory unlocked because it gave you the choice of picking a carrier like at&t sprint verizon and any other carrier the iphone is on.
    he told me if it wasnt knew we wouldnt have the choice of picking a carrier it would just go through the normal set up.
    i asked him if i could just have the phone unlocked so i can pick another carrier and he told me if it was his choice he would but he couldnt because he could get in a lot of trouble or fired.
    hope this helps

  • Post-warranty period defect in iPhone

    I bought my iPhone 4S in March 2011. There was some defect in the phone recently. I was not able to hear the ring tone of incoming calls, listen to music etc. I could hear the sounds with the headphone on. I went to the Apple dealer/ franchisee in Bangalore, India. They told me that it was a defect in the hardware and they were going to replace my phone with a new one and they did it promptly. I was lucky that the problem surfaced during warranty period.
    But what if it had happened in the post-warranty period? I would like to know from others based on past history and practices: Does Apple get such and similar defects repaired (for a charge) at their service centres or is that the end of that phone/tablet and one needs to buy a new one? Not sure how it works and a bit concerned. Would like some information in this regard. Thanks
    I love my iPhone and iPad!

    Post wrranty period you can take it into a service center and (wth exceptions) get the whole unit replaced with a refurbished unit for a flat fee.
    If a problem arises with the repair they just did that is warrantied for 90 days.
    Repair Pricing section - http://www.apple.com/support/iphone/service/faq/
    iPhone model     Out-of-Warranty Service
    iPhone 5    $229
    iPhone 4S     $199
    iPhone 4, iPhone 3GS, iPhone 3G, Original iPhone     $149

  • HT201412 iPad screen does not respond, even after several resets (both with iTunes and at the Apple Store). Apple is also unresponsive to a hardware problem once the product warranty period has expired. Does anyone have a suggestion?

    It is getting very frustrating to have Apple products.
    Constant software upgrades and product releases seems to be the sole focus of Apple.
    Apple does not offer hardware repair services. I can understand this policy when products do not fail. But it seems that this is not the case with Apple, as it becomes frequent that products fail just after the warranty period.
    New software releases also destroyed the value of a "GREAT EXPERIENCE". YouTube, Google Maps, ... all features that are deleted with the latest IOS and that Apple could not properly replace.
    It seems that Apple products are not 'consummable' products but 'disposable' products.
    Let's see how robust SAMSUNG tablets are

    Apple has hardware repair services, on repairable hardware. Apple just doesn't repair iPads, from day one Apple has always replaced iPads, either under warranty or as a reduced cost out-of-warranty purchase.
    The rest of your post is just a rant. Enjoy your Samsung products.

  • If I buy a Mac and iPad online, will I still be able to claim warranty at an Apple Authorized Service Provider?

    If I buy a Mac and iPad online, will I still be able to claim warranty at an Apple Authorized Service Provider?
    I am going to buy a Macbook Pro w/ Retina Display and iPad from www.topbuy.com.au . It's a legit website, but they say the items have topbuy warranties, not apple ones. They say I have to send off my faulty device to them, and they will fix it, but I don't want to do that. I just want to walk into an Apple store, tell them the problem and have a happy ending, like what's supposed to happen. Will I be able to do this?
    Thanks

    Apple warranty is good at any Apple service provider, AASP or store.
    But you seem to be reaching far to defend that "it's a legit website", especially when they seem to be directing you from seeking certified Apple service.
    As the saying goes: If it looks like a duck, and it sound like a duck, it's quackers to bypass an Apple store or Apple online to save a few $$.  Well, something like that.

  • My i-phone Not charging because Sunken pins and Green Belt3 Power Mac Center said even my warranty still open until 30 October they cannot do nothing and refer me to a Toll Free Apple customer Service number..my question for what are thwy there?

    My i-phone 5s is not charging because of Sunken pins where the socket is plugged. According Power Mac Center at Green Belt3 even my warranty still open until 30 October they cannot do nothing and refer me to a Toll Free Apple customer Service number in Singapore!!! ..my question for what are they there? not alt all very friendly and helpful!!

    Send an e-mail with all this in it directly to Tim Cook. Seriously. You can send e-mail to him.
    You might also try this forum here for more ideas: http://forums.macrumors.com/index.php?

  • How many times apple replace lock phone within warranty period.

    how many times apple replace lock phone within warranty period .
    How to buy an apple warranty extended in india.

    They will replace a defective iphone within the warranty period.  There is no limit of times they will replace.
    Call or contact Apple or look online at the Apple store to buy Applecare.

  • Ipad mini charger explode , why apple authorize service center said that physical damage were not included in warranty.. it was product failure !!

    Ipad mini charger explode , why apple authorize service center said that physical damage were not included in warranty.. it was product failure !!

    You will have to speak to Apple regaring this issue. No one here can do any more for you than suggest you contact Apple.

  • My apple ipod shuffle's ear headset has lost..And My ipod is in warranty period..So Can I get a new one for free or i should bye ?

    My apple ipod shuffle's ear headset has lost..And My ipod is in warranty period..So Can I get a new one for free or i should bye ?

    Frankly just about any headset with the proper size connection will likely work.  We like ear buds with soft coverings so even when we get a hard headset with a player we swap them out.  While Apple might just possibly give you a set for free since they are not an expensive item, loss is not covered by warranty.  If you're a long drive from an Apple Store it might cost you more in fuel and vehicle wear and tear than going to a local store and buying a comfortable replacement.

  • TS1567 its denied, it says that "windows could not start the apple mobile service on Local Computer"?

    its denied, it says that "windows could not start the apple mobile service on Local Computer"? What do I have to do?

    http://support.apple.com/kb/TS1567

  • HT201263 What will i do?screenshot There is a problem with your iPhone. Please visit the Service Answer Center to find answers to all your questions about service options, warranty and other processes in your country. To find your nearest Apple Store, cli

    What will i do? ITune screenshot is as follows >
    There is a problem with your iPhone. Please visit the Service Answer Center to find answers to all your questions about service options, warranty and other processes in your country. To find your nearest Apple Store, click here.

    Do what it said to do.
    "Please visit the Service Answer Center to find answers to all your questions about service options, warranty and other processes in your country. "

  • TS1814 There is a problem with your iPhone. Please visit the Service Answer Center to find answers to all your questions about service options, warranty and other processes in your country. To find your nearest Apple Store, click here.

    There is a problem with your iPhone.
    Please visit the Service Answer Center to find answers to all your questions about service options, warranty and other processes in your country.
    To find your nearest Apple Store, click here.
    Please help me i can aktivate my phone imei 012423006333181.

    There is a problem with your iPhone.
    Please visit the Service Answer Center to find answers to all your questions about service options, warranty and other processes in your country.
    To find your nearest Apple Store
    no imei also

  • HT1937 my headphone have some problems ,but your Customer service staff cant solve the problem for me ,my iphone5s in within warranty period

    apple inc:
                  how are you . i am a buyer from chengdu city of china ,i bought the iphone5s in February ,2014. i have used five months ,suddenly ,my iphone5s have some problems with the headphone.the main cause is the sound of the headphone is becoming smaller and smaller ,then i took it to apple Customer service center to check it ,at last ,they told me that some liquid get into the headphone of my iphone5s ,i am very angery to hear that ,i havenever got liquid into the headphone,and my iphone never touch any liquid.so that they canot mend the iphone for me .
                 this is the question what i meet now ,i hope you can give me a solution ,because the result is not made by me .i hope i can get your company reply as soon as possible.
                          thanks
                  zhaolong
              chengdu city,in sichuan province ,in china
                phone:13540823419
                email:[email protected]

    hi:
      friend,thanks for your reply ,can you tell me how to contact apple inc sercer?i am looking forward to your reply
    thanks

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