Apple ID: Security Questions & Rescue Email?

I want to buy an In-App Purchase which I can only purchase from my phone. I need to answer the Security Questions to be able to buy it.
I don't know the answers to my Security Questions, and the rescue email that I use (which is my mum's) has been hacked.
What should I do?

If you don't have access to your rescue email address (you won't be able to change it until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

Similar Messages

  • Security question/rescue email

    I Can't make a purchase on itunes because they want me to answer my security questions that I don't remember, my rescue email says it's been sent, I have not receive any email yo reset it

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • Security Questions + Rescue Email

    I have forgotten the answers to my security questions, but I can't access my rescue Email anymore (it no longer exists) so I can't change/recover my security questions...

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (121418)

  • Forgotten Security Question/Rescue email not working?

    Hi. I cannot remember security questions. I tried to send an reset email to my rescue email, but have not recieved regardless of the number of times i have sent resend email! I do not know how to contact apple support to help me with this problem, since there is no apple support in my country (Qatar). I need to fix this problem in order to make purchases! Please help?

    Click here and fill out the form. It includes an option for Qatar.
    (100851)

  • Apple ID - Security Question and Email Address

    I recently moved job. My apple ID is linked to my previous job email address. I have tried all the different passwords I can think of and also the security questions, but somehow my iPhone keeps asking me for the same.
    I found a link to wipe out the content and settings, but again I am being asked to verify my credentials.
    I would appreciate any help from the support staff and members of this forum.
    Kind Regards
    Naveed

    Change your e-mail address link to your Apple ID. Note: do not create a new Apple ID
    https://appleid.apple.com

  • HT201363 How do you contact Apple to get them to change your security question rescue email from one that is clearly not yours?

    I have been trying to reset the email used in the Apple security info section of this site to an email address that is mine.  The one that is on file here is clearly not mine, but I have no way of changing it, because all information is being sent to the wrong email address.  Is there any way to fix this?

    Ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    (101824)

  • HT5312 not send email  Apple ID security questions to me.

    hello
    not send email  Apple ID security questions me
    <Email Edited By Host>

    Most of the people on these public forums, including myself, are fellow users - you're not talking to iTunes Support here. I've asked the hosts to remove your email address from your post.
    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address or you don't have access to that account anymore (you won't be able to add one or change it until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

  • How do I reset my apple id security question with out a rescue email

    How do I reset my apple id security question with out a rescue email?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (101013)

  • HT5312 I dont have a Rescue email address and how i can reset Apple ID security questions

    I dont have a Rescue email address and how i can reset Apple ID security questions
    Regards

    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • I do forgot my Apple ID security question, please help me how to rescue email address or how to reset Apple ID security questions?

    I do forgot my Apple ID security question, please help me how to rescue email address or how to reset Apple ID security questions?

    From another post:
    On your browser, whether Safari, Google Chrome or otherwise, navigate tohttps://appleid.apple.com.
    Once here click Manage your Apple ID button and sign into your iCloud account. Here, on the left side select Password and Security and this will list options on the right side. You should be able to see an option to reset your security questions.
    Note other links in realtion to rescue email address:http://support.apple.com/kb/HT5312
    If you cannot see or reset your security question, or even obtaining an error, then you would have to contact Apple directly: http://support.apple.com/kb/HE57. Here you would explain the issue, transfer you to an Account Security Agent who will be able to veritfy your identity and assist you in the resetting of you security questions.

  • I try to reset my security questions via email, but the email adress is what I think the rescue address. But, the rescue was deleted by google and now I cant reset the questions. I went through my whole apple id, but couldnt find a solution. Please HELP!!

    please help

    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact
    More Info >  Apple ID: All about Apple ID security questions
    Note:
    You can only set up and/or change a Rescue Email BEFORE you forget the questions/answers.

  • I forgot my apple id security questions/answers + no rescue email, & apple id support can't help.

    i forgot my apple id security questions/answers, i don't have a rescue email, and apple id support can't help because i don't know my security answers

    You've contacted Support in your country, and how did you contact them ? You should be able to get the questions reset by contacting Support via this page : http://support.apple.com/kb/HT5699 - they should be able to reset them, as long as you can prove your id and that it's your account

  • I forgot my security question and my rescue email address is inactive also. I want to reset my Apple ID security question

    I forgot my security question and my rescue email address is inactive also. I want to reset my Apple ID security question

    The Three Best Alternatives for Security Questions and Rescue Mail
         If you do not have success with one, then try another:
            1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
            2.  Call Apple Support in your country: Customer Service: Contact Apple support.
            3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • HT6170 i don't know the answers to my Apple ID security questions,idon't see the link to send a reset email, but i have a rescue address.

    i don't know the answers to my Apple ID security questions,idon't see the link to send a reset email, but i have a rescue address.

    If you aren't getting the reset link on your account then that implies that you don't have a rescue email address - are you sure that it's not an alternate email address instead ?
    If you aren't getting the link then you will have to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620

  • HT5312 Rescue email address and how to reset Apple ID security questions

    Rescue email address and how to reset Apple ID security questions

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

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