Apple ID: Security Questions & Rescue Email?
I want to buy an In-App Purchase which I can only purchase from my phone. I need to answer the Security Questions to be able to buy it.
I don't know the answers to my Security Questions, and the rescue email that I use (which is my mum's) has been hacked.
What should I do?
If you don't have access to your rescue email address (you won't be able to change it until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570
Similar Messages
-
Security question/rescue email
I Can't make a purchase on itunes because they want me to answer my security questions that I don't remember, my rescue email says it's been sent, I have not receive any email yo reset it
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
Security Questions + Rescue Email
I have forgotten the answers to my security questions, but I can't access my rescue Email anymore (it no longer exists) so I can't change/recover my security questions...
You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(121418) -
Forgotten Security Question/Rescue email not working?
Hi. I cannot remember security questions. I tried to send an reset email to my rescue email, but have not recieved regardless of the number of times i have sent resend email! I do not know how to contact apple support to help me with this problem, since there is no apple support in my country (Qatar). I need to fix this problem in order to make purchases! Please help?
Click here and fill out the form. It includes an option for Qatar.
(100851) -
Apple ID - Security Question and Email Address
I recently moved job. My apple ID is linked to my previous job email address. I have tried all the different passwords I can think of and also the security questions, but somehow my iPhone keeps asking me for the same.
I found a link to wipe out the content and settings, but again I am being asked to verify my credentials.
I would appreciate any help from the support staff and members of this forum.
Kind Regards
NaveedChange your e-mail address link to your Apple ID. Note: do not create a new Apple ID
https://appleid.apple.com -
I have been trying to reset the email used in the Apple security info section of this site to an email address that is mine. The one that is on file here is clearly not mine, but I have no way of changing it, because all information is being sent to the wrong email address. Is there any way to fix this?
Ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(101824) -
HT5312 not send email Apple ID security questions to me.
hello
not send email Apple ID security questions me
<Email Edited By Host>Most of the people on these public forums, including myself, are fellow users - you're not talking to iTunes Support here. I've asked the hosts to remove your email address from your post.
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address or you don't have access to that account anymore (you won't be able to add one or change it until you can answer 2 of your questions) then see if this user tip helps : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57 -
How do I reset my apple id security question with out a rescue email
How do I reset my apple id security question with out a rescue email?
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(101013) -
HT5312 I dont have a Rescue email address and how i can reset Apple ID security questions
I dont have a Rescue email address and how i can reset Apple ID security questions
RegardsIf you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551
-
I do forgot my Apple ID security question, please help me how to rescue email address or how to reset Apple ID security questions?
From another post:
On your browser, whether Safari, Google Chrome or otherwise, navigate tohttps://appleid.apple.com.
Once here click Manage your Apple ID button and sign into your iCloud account. Here, on the left side select Password and Security and this will list options on the right side. You should be able to see an option to reset your security questions.
Note other links in realtion to rescue email address:http://support.apple.com/kb/HT5312
If you cannot see or reset your security question, or even obtaining an error, then you would have to contact Apple directly: http://support.apple.com/kb/HE57. Here you would explain the issue, transfer you to an Account Security Agent who will be able to veritfy your identity and assist you in the resetting of you security questions. -
please help
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email BEFORE you forget the questions/answers. -
i forgot my apple id security questions/answers, i don't have a rescue email, and apple id support can't help because i don't know my security answers
You've contacted Support in your country, and how did you contact them ? You should be able to get the questions reset by contacting Support via this page : http://support.apple.com/kb/HT5699 - they should be able to reset them, as long as you can prove your id and that it's your account
-
I forgot my security question and my rescue email address is inactive also. I want to reset my Apple ID security question
The Three Best Alternatives for Security Questions and Rescue Mail
If you do not have success with one, then try another:
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
i don't know the answers to my Apple ID security questions,idon't see the link to send a reset email, but i have a rescue address.
If you aren't getting the reset link on your account then that implies that you don't have a rescue email address - are you sure that it's not an alternate email address instead ?
If you aren't getting the link then you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620 -
HT5312 Rescue email address and how to reset Apple ID security questions
Rescue email address and how to reset Apple ID security questions
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.
Maybe you are looking for
-
How to view RUN_REPORT_OBJECT buil-in package source code
Ps help. I'm creating a batch report that will execute from PL/SQL not forms - so I can't use this built-in directly on my PL/SQL procedure. How do I view RUN_REPORT_OBJECT source code and that of the functions that it calls. Thanks Khombi
-
ZTE AC8710 does not work on Snow Leopard 10.6.3
I have a ZTE AC 8710 card, recently purchased MacBook Pro with Snow Leopard 10.6.3. The Reliance data card does not work even after installing the drivers 1.0.27 available on the website. The Network preference just detects the ZTE wireless terminal
-
I recently formatted my mac and now my previous LION purchase is not on my App Store, how can I reinstall?
-
Acrobat Pro won't download.
When I click through it changes the language, and then won't let me switch back to my country of purchase. Then changes back to Adobe main page. I can't find a way to chat with somebody about this, and it's frustrating. It does say that my billing in
-
Is there any way to change the font of the sheet tabs?
Hi! Does anyone know of a way to format the sheet tab font? Right now it looks like the old Marker font used in the note app. It is very difficult for me to see. Any help would be greatly appreciated. Thanks you.