Apple mail can't save preferences

Using Apple Mail on my Macbook Pro running Lion 10.8.2. Also have Mail running on iPhone 4S and iPad 2. If I make any changes (Smart Folders, Signature file, etc.) and shut down the program, none of the changes are saved upon launching the program. I have several Mail accounts, all IMAP variety. I have repaired my disk and preferences using disk repair and Onyx. I have not made any changes to the iPhone or iPad applications.

Apple Support helped me solve this.
System Preferences>iCloud
Deselected "Documents & Data" and the ability to save new Smart Mailboxes has been restored.
Engineering is going to get this report and let me know what the next steps are. I was not using that iCloud feature to sync documents so deselection was not a problem.
Thanks, Apple Support.

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Apple Mail can't update preferences

In case it's not known this is about Yosemite.
I have a very troubling problem with Apple Mail and have traced it to the Mail preference panel. I cannot send e-mails. I can receive them but not send. I have had this problem with Compuserve for awhile but now it's also ATT. They changed some of their settings, but I can't change what's in the preference panel. It seems to be write protected. Since there's really nothing that can be done, Maybe I'm just venting.

In Mail's Add Account dialog, enter the account information, then hold down the option key and click Continue. Finish setting up the account manually.

ICloud + Apple mail; can I see content in mail folders on my mac?

Question for those who know iCloud.
If I am using iCloud + Apple mail; can I see content in mail folders on my mac?
Have 2 email accounts currently (yahoo and gmail), and use smart rules to move my email to them for organization automatically, issue is then I cannot see them on my iPhone mail, they are there, then "gone" when moved to the iMac folder.
https://lh6.googleusercontent.com/-MltXmqSQAXI/UkjrwPwtQmI/AAAAAAAAQk8/qwuOU7FFj dI/s720/iMac%2520mail.jpg

I don't see any evidence of an iCloud account there - do you actually have an @icloud.com address? iCloud syncs only its own email, it has no relationship to any other service.
However, if both your Mac and your iPhone are receiving, for example, Gmail, and you move a message on your Mac from the Gmail mailbos to a mailbox in the list under 'On My Mac' then this removes it from the GMail mailbox and as it's only on the Mac the iPhone cannot see it. In order to do what you want you have to create any new mailboxes on the GMail account itself and move the messages there.

How do I get past, "Can't save preferences message" in PS CS6?

Could not save Preferences because the file is locked, you do not have necessary access permissions, or another program is using the file. Use the ‘Get Info’ command in the Finder to ensure the file is unlocked and you have permission to access the file. If the problem persists, save the document to a different file or duplicate it in the Finder.
Get me past this message. Please! Nothing I have read applies exactly to eliminating this infuriating message. How do I get past, “Can’t save preferences message” in PS CS6?
Message was edited by: RustyBucket12

Thanks for showing an interest… But!
I have tried all the regular stuff. This problem only showed up in OSX Lion. Up till then all was well at Snow Leopard and Adobe CS5.5 Suite. After upgrading to OSX Lion all Hell broke loose. Quite a catastrophe of conflicts. In Design wouldn’t launch. A problem with Suitcase Fusion 4. But PS CS6 had two major problems. One the Epson Artisan 835 could not be seen in Imports. A conflict between 32 and 64 bit formats and again, drivers. But the most persistent and perplexing problem has been that of the preferences. Oh and one other thing, whenever you quit the program, PS CS6, a message appears saying that the program has quit for no good reason and did I want to send a report to Adobe and/or Mac. Well I must have sent them a thousand reports. What I most suspect is file damage and incompatibility. What I have tried has not found the files to replace those that will reset themselves. i.e. .plst etc. without buggering up the works. I have tried to figure out what might have caused such changes between Snow and Lion other than the well known differences regarding supported stuff, formats and out of date software i.e. Rosetta. Some how or other I suspect damaged files. The kind of damage where a single character is missing and nothing works but no file checker in the world can detect as screwing up the works. Now in several cases a lot of re-installation has been done. But again no help. So putting a finger on the culprit file(s) has not been easy. Fortunately this machine has four active drives so reverting back to where all was OK is easy. But as for going forward, well that is at a standstill.
So, if any body out there has any insight to these three problems I would be most interested to see what you got.
Many Thanks

Apple Mail Can't Receive Gmail

I am using the OS X v10,9.2, processor 1.3 Ghz intel Core i5. 8GB 1660Mhz DDR3.
After I update the latest version of OS X. My Apple Mail can't receive email, only can send out email.
After do the connection check, everything is ok. But I still can't receive email, but can send out email.
I Try to use my iPhone Mail to receive, it can receive mail and send out mail.
May I know what happen? Any sugestion and solution can help to solve this issue?
Best regards.

If you've activated 2-step verification, you need to generate an application-specific password in your Google account and enter it in place of your old password.

Thunderbird works fine, Apple Mail can't send (and other problems)

I have both Thunderbird and Mail setup exactly alike. Thunderbird can send mail just fine, every time, from any location. Mail was able to send messages a few times but for the last few days refuses to send anything.
Here's the setup:
Four smtp servers
mail.bellsouth.net
mailer.louisiana.edu
smtp.coxmail.com
smtp.central.cox.net
each is setup with password SSL authentication. Each works just fine on any other computer and even on this one with Thunderbird. Apple Mail is the only problem. (and yes - ALL SETTINGS ARE EXACTLY CORRECT)
NO - port 25 is NOT the issue - it works fine with other software on this computer and others - it is ONLY Apple Mail which can't manage to connect to the servers.
I use an AirPort extreme and have reset it repeatedly. (I can usually connect to an smtp after doing so but only until Mail attempts to send) I have tried a direct ethernet connection as well. Same results.
Mail refuses to connect to any smtp server. (it connects to the POP servers just fine) Occasionally, if I retype in the smtp password, or even delete it and turn off SSL, it will connect for a short time. (until I try to send a message)
What's the deal?
I see others have similar problems, but all seem to be ISP related. In this case, I've controlled for everything I can think except Apple Mail.
A few other problems, maybe related or not:
Mail has NEVER saved any messages I have sent out in any type of 'sent' folder. Sometimes the folder appears, sometimes it doesn't, but it is always empty. And yes, the setting to 'delete messages in the sent folder' is set to NEVER. So they should all be there.
Additionally, the very FIRST note I created was saved in my Inbox as it should have been. NOT ONE single subsequent note has saved - I lost every one of them. (I also can't seem to find any means to manually save the note - how ridiculous)
Finally, though it isn't that important at the moment, when Mail can't manage to connect to an smtp server, it just sits there and tries to send forever. Sometimes it will tell me it failed and suggest another server, sometimes not. In all cases, there does not seem to be a "STOP" button or command to tell Mail to quit transmitting/receiving.
I'd really like to use this program since it integrates with iCal and Addressbook, but this is getting absurd.
Thanks for any help anyone can provide.

Who is your isp?
If it is Cox they say on their site that you have to use only their smtp server.
Other than the mailer server (of which I have no info), I question the ssl setting.
Cox specifically say to not use ssl when setting up the outgoing server.
Bellsouth do not appear to require authentication and do not use ssl either.
AT&T Help Center Online: How To: Set Up Your AT&T Email Account Using Apple Mail 2.1 on a Mac OS 10
http://help.bellsouth.net/bellsouth/asp/contentview.asp?isbrowse=true&sprt_cid=d 5442d40-acde-4d94-9192-0ae128b2ca78
"each is setup with password SSL authentication. Each works just fine on any other computer"
Are any of the other computers mac's?
You say that "it works fine with other software on this computer" - what is this other software that is using ssl and port 25 to connect to the smtp servers?
Port 25 is not used for ssl, use either 587 (standard) or in some cases 465 (non-standard).

Apple Mail won't save "Use Autodiscover service" with Exchange

Apple Mail is discovering the wrong servers when connecting to Exchange. I want to set it manually so I uncheck "Use Autodiscover service" and put in the correct servers. But when I quit and restart Mail, it automatically rechecks "Use Autodiscover service" and automatically picks up the wrong servers again. Can some one suggest why it won't save my setting and how to make the unchecked setting stay unchecked?

Well first, I'd recommend your IT folks configure Autodiscover to return the correct results ;-)

Apple Mail can receive but not send.

Hopefully someone can help me. I just recently purchased a new iMac (upgraded from the mini). I set up my mail and it's been working fine for the past few weeks. Now, all of a sudden, I cannot send email. I am receiving just fine. I'd like to point out the mini still has the same mail account set up (imap) and it is working just fine. Both computers are on the same wireless and have the same firewall and overall configurations. I've checked my outgoing SMTP settings 1000 times and they are correct and i've reset everything I can think of (modem, router, mail, mac, ect) and it still will not send. Any ideas?!?!
Both computers are running 10.5.6 and Apple Mail 3.5
Message was edited by: embdaw

Ok I fixed the problem and hopefully this will help anyone else experiencing the same thing. I called apple support and they had me drag the caches folder from both my user and admin account into the cache and delete them. Then I moved library->preferences->com.apple.mail.plist to my desktop (and later deleted after confirming new set-up worked).
I reopened mail and it had me set up my account again. After that, emails sent without a problem. I just want to note that I am using IMAP so all my stuff is secure on my server, if you use pop, it might delete your saved emails so becareful!
I hope this helps!

Apple Mail - Can't Send - Buttons do not respond

I have a new mac on the network,I setup a pop3 account in Apple Mail. It received fine but will not send.
No errors are reported. When I create a new message and click the send, it doesn't nothing. Same response as if I click save as draft. I have tried just changing the smtp settings but it doesn't make any difference. Any suggestions?

Are you really running Mac OS X 10.4.1, as your profile indicates? If not, then please update the Operating System field on your My Settings’s profile (and click Save), so that it accurately reflects the version of Mac OS X you’re running now. This is essential information that should always be provided when asking for help.
This problem in Mail is usually caused by some Launch Services cache or preferences corruption that affects the built-in spell checker. The following article describes how to manually reset Launch Services — the notes at the bottom of the article also provide information about the side effects of deleting each of the files involved:
Resetting Launch Services
If you prefer using a cache cleaning utility instead of following the manual procedure described in the previous article, take a look at this other article for general troubleshooting and cache-cleaning procedures. Actually, you should also verify/repair the startup disk (not just permissions), as described there:
Resolving Disk, Permission, and Cache Corruption
The most appropriate utility for this particular problem probably is Tiger Cache Cleaner, but you may also want to consider other utilities, such as OnyX, or Cache Out X, which are free. Whatever utility you choose, be sure to read this first:
Side effects of System cache cleaning
As an example, this is how you should proceed with OnyX:
1. Quit all applications.
2. Launch OnyX and enter your administrator password.
3. Go to Maintenance > Reset and check LaunchServices database.
4. Un-check any other pre-checked options.
5. Click the Execute button.
6. Restart the computer.

Apple Mail, Safari and System Preferences "unexpectedly quits"

Can any one shed light on why the following is happening and if so give solutions:- Usually my i mac opens with Safari with no problems; since 4th March Safari opens and within seconds it quits and up comes the report window.
I click on Apple mail it opens and stays open until I request it to do anything, then it too unexpectedly quits, followed by the report window.
If I use Entourage to access my emails it stays open but will not allow me to move emails or delete in the account folder.
Even when I go into System Preferences it opens but will "unexpectedly quit" when I make certain requests.
I am now using Firefox which is fine and I am accessing emails successfully via the mac web page. Any ideas welcome, thanks.Annie

With such a wide range of problems you might suspect permissions problems although some people never restart they Macs (don't need to very often). If you've restart with no luck, I'd repair permissions by using Disk Utility and see if anything improves. If not then you could reinstall the 10.5.2 system update.
It wouldn't hurt to download the full combo update from Apple and run it again on your system, then repair permissions with Disk Utility.

Apple mail won't save outgoing server port...? Odd symptom.

Each time I close Mail, the SMTP port reverts to 25. I can enter a new port, but Mail won't save that port info. I have to re-enter after opening Mail each time.
Symptom goes like this:
Open Mail, then when sending 1st message after opening app an error "cannot send mail using selected server" appears. I need to go into the settings & switch the port from the default port that is displayed (25), to 3535. After doing that & clicking ok, closing the window, the password dialog box appears & mail sends just fine. Every other message from that point will send.
Close Mail, then reopen. Have to repeat same process again.

Two weeks later (after post, above)
I Solved the Problem - I reinstalled Mac OSX 10.6.6 (It was rather painless)
My Mail is working again. Safari now also again remembers passwords.
Also, my Aperture's Mail export also works. (Mail is no longer grayed out).

Can't Save Preferences Because File is Locked?

I just had to reinstall after a wipe of my Mac. Program opens, I can use it, but when I quit it I get this message:
Could not save preferences because the file is locked or you do no have the necessary privilieges. Use the "get info" command in the Finder to unlock or change permissions on the file or enclosing folders.
I went into Applications, right clicked on the CS5 icon, which brought up the "get Info" box. At the bottom, under Sharing & Permissions it says I have custome access; Me: read & write
System, read & write
Admin, read & write
everyone, read only
On the "everyone" the only choices I have are read only, write only or no access.
How can I fix this?

The preferences are not written into the application, so you're looking in the wrong place. The main preferences file for CS5 should be:
~/Library/Preferences/Adobe Photoshop CS5 Settings/Adobe Photoshop CS5 Prefs.psp
To locate it, copy the following path, press Shift+Cmd+G in Finder, paste the path and hit Go:
~/Library/Preferences/Adobe Photoshop CS5 Settings/
If you have Ps CS5.1, replace "CS5" with "CS5.1" in the above.

Apple mail can send through gmail, but thunderbird cannot

I have apple mail setup and working both with a POP3 account and gmail. I installed Thunderbird. It works fine with POP3 both send and receive. Gmail not so good. I can receive emails but not send. I setup outgoing smtp as: smtp.gmail.com; tried ports 25, 465, and 587; authentication method is normal password; connection security is SSL/TLS.
This can't be a network issue if apple mail works right? I did notice apple mail is set to default (25, 465, 587) and I am guessing it will try all three.
I followed the troubleshooting page, I cannot telnet to port 25 but I get responses from 465 (connection refused by smtp.gmail.com) and 587 (appears to log in or something).
So, what is wrong?
my system:
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:24.0) Gecko/20100101 Thunderbird/24.3.0
Application Build ID 20140131124303

Do you get any detailed error message information?
Google's online help page ([https://support.google.com/mail/troubleshooter/1668960]) lists these settings for the outgoing mail server:
Server: smtp.gmail.com
Use Authentication: Yes
Port for TLS/STARTTLS: 587 ''(I think this is preferred)''
Port for SSL: 465
For your account name (user name) you need to include the @gmail.com part (this various from service to service).

Apple mail can't find my smpt so it will not send messages

Apple mail doesn't work (to send messages) on my new 24" iMac while it is working just fine on my old computer with identical settings (pop and smpt). Message is that it can't find smpt or that port 25 is a problem. I worked most of yesterday with both an apple supervisor and also two different techs from my mail provider.
As an aside (but maybe it is connected) when I tried to establish a gMail account I got an error message concering SSL sockets. Error 107 the detail said
Barbara

barbwest wrote:
Do you know anything about SSL sockets?
'fraid not - only that it stands for Secure Sockets Layer.
Here's a bit of light reading if you're stuck for something to do: http://tldp.org/HOWTO/SSL-Certificates-HOWTO/x64.html

Can't save preferences in CS5

When I close PS CS5 I get an error message that "Could not save Preferences because the file is locked or you do not have the necessary access privileges...." Searching other threads it appears that some people were able to solve this problem by going into User/Library/Preferences/Adobe Photoshop CS5 and changing the permissions to Read & Write. But on my computer I have two choices User/Library/Preferences/Adobe Photoshop CS5 Paths/Prefs or User/Library/Preference/Adobe Photoshop CS5 Settings. Logically it seems I ought to be able to open the User/Library...CS5 Paths/Prefs dialogue box and change the Sharing and Permissions for Me and "everyone" to Read & Write. So I unlock the box, enter my password, change preferences to Read & Write, close out of the dialogue box, close out of the finder and reopen CS5. But when I close CS5, I still get the error message. When I go back to User/Library...CS5 Paths/Prefs and reopen the dialogue box, I see that "everyone" is reset to Read only. I have tried restarting the computer after resetting the permissions and before opening CS5 but no difference. I have tried this when PS CS5 is open and when it is not open and still no difference. How do I get the revised Read & Write permissions to stick?

Sorry, I tried that too and it still does not preserve the Read & Write permission for "everyone" once I open CS5.
Here is what I am doing: navigate to Macintosh HD/Users/Karl (Me)/Library/Preferences/Adobe Photshop CS5 Paths/Prefs > click on More Info > unlock >change everyone to Read & Write > relock > close windows in Finder > open CS5 > close CS5 > same error message>permissions reset to everyone to read only. By the way karl(me) has always had Read & Write permissions.
I'm stumped.

Apple mail can't save preferences

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