Apple Mail Connected to Server, Inbox not populating

So, I am having trouble with Apple Mail. I have three accounts linked to it, two of which work just fine. The third, a Network Solutions account used for work, will not work right. All the info entered is correct (ports and such), and in the connection doctor, the incoming and outgoing servers are green lighted as working correctly. I can send mail from the account in Apple Mail (test emails work fine). I also have the work email connected on my phone (Evo 4g) and my iPad with no issues. If you control click on the work account and go to account info, the tab for messages on server shows all the work emails that shoudl be populating my inbox, but the emails are not showing up in the inbox.
I took the laptop to the genius bar, and they could not figure out what was wrong. ANyone have any thoughts??

It works on my phone and my iPad, and used to work on my old work laptop (PC running Outlook). Work laptop died, and am using personal laptop while awaiting a new one (the MacBook Pro) so this is the first time setting up work mail on the mac laptop. The guy at the genius bar was confused that it works just fine on iPad but not the laptop, as the app and OSX program are essentially the same thing internally.
I just don't understand how Apple Mail can be fully connected to the server, and I can see the messages on the server through Aplpe Mail, but the messages won't actually populate in the inbox. What the heck??

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