Apple Novice Needs help

I sent away my ipod mini for repair in July 05 - the process was very efficient but the repair status record advises that a replacement was ordered 4 Aug 05 - over 1 month ago but no news since.
Can someone please advise of a suitable Apple e mail address or telephone no. where I can chase this up - I have searched the Apple site but drawn a total blank.
Many thanks Lauren

Click on the "contact us" link at the bottom of this page.

Similar Messages

Screen freezes and popup message says I need to do a shutdown and then restart. It does it sometimes 2 times a day. Im new to apple and need help.

My screen freezes and popup message says I need to do a shutdown and then restart. It does it sometimes 2 times a day. Im new to apple and need help.

Bad or incompatible RAM is, more often then not, the cause of most Kernel Panics. It could also just need to be reset.
Here's the most used site for Resolving Kernel Panics. Please do all the steps in order, even if you don't think you need to do a certain step.
Here is a great MacFixIt article.
 Good Luck!
DALE

Novice apple user needs help with iCloud

Can anyone help?
I have uploaded iCloud app onto my mac and iPad 2 but I don't think it is working correctly as I don't seem to be able to access any documents, photo's etc via the cloud.
The app seems to be set up correctly on both devices but something is not quite right.
When in my mac I goto system settings and select iCloud icon and then click on the question mark in the bottom left hand corner and I get the following message
Content not available because your computer is not connected to the Internet.
Well I know it is as I can view webpages on both iPad 2 and mac.
Any suggestions?

its not a specific app.
currently, document syncing only works with iOS iWork. Open settings on the ipad and scroll down to the iwork app and turn iCloud on.
Photo syncing is called photo stream. open settings on ipad and click photos and turn photostream on. on mac open iphoto and click photostream

ITunes and Quicktime Error after automatice Apple update, need help!!!

So I currently have a new labtop with windows vista. I have been runining iTunes for the pass 3 months already no problems. The Apple automatic update has never caused any problems till now. Quicktime needed to be updated today, and I accecpted the update, prior to that iTunes and Quicktime was working properly. Once the quicktime update was complete, it restarted my computer like usual. Then when I tried to open iTunes this error came up:
"iTunes cannot run because it has detected a problem with your audio configuration"
Now I checked the audio configuration and nothing was changed or anything, that has not been touched at all, so I still think it had to do with the update. The next error was came up when I tried to open Quicktime and it read:
"Runtime Error!
Program C://ProgramFiles/QuickTime/QuickTimePlayer.exe
This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information"
So as long as I have been using Quicktime and iTunes I have never encountered this, I tried to re-install but the error kept coming up after it was installed. Please help me out!

try doing following the steps in these articles
http://docs.info.apple.com/article.html?artnum=31115
and
http://docs.info.apple.com/article.html?artnum=93976
hope this helps

Complete novice needs help

Hi folks
I hope you can indulge me. I am a mature student studying with the Open University in the UK. In order to complete my degree I have to produce a (small) project (doesn't have to have full functionality) based on a Network application. I am limited to using Java and to some extent the software provided for me, which in this case is JBuilder3.5 (yes I know it's old!). I can, within reason download further software providing my tutor is ok with it but here's the rub I have no idea what I actually need. There is so much to read through and I am feeling a bit thick because I cannot pin anything down.
This is where I would appreciate any help from you experts. My project subject is a browser which can interpret web pages and then configure them to be displayed in a fromat that is prefered by the user not the author. I can build the GUI but I am stuck when it comes to building the functionality behind it. ie what packages do I need to download that can recognise XML/HTML tags in order to rearrange the display? Am I even on the right track? Is it actaully possible?
Because the project is only worked over a small period I don't need full functionality but have elected to deal with input/output fields, text placemnt/display/font (infromationl), graphic placement/deletion. I may also be alowed to update my version of Jbuilder.
I would be so grateful if somebody could at least point me in the right direction. I need to add here that I feel so stupid that I need replies in very plain english :o)
Wanda

Hi ddossot
Saw your note about using a proper IDE unfortunately I am obliged to use the one provided by my UNI. Reason being the markers of my project may not be up to date with other IDE's. Though I may be allowed to use a newer version of JBuilder. I am waiting to hear if I have permission to do so.
Here's another thick question. from what I remember, when studying Java last year, it has a number of libraries that can be imported to a project. When I download the HTML and XML stuff are they just added to the libraries already in place and if so how is it done.
ps hope they also have tutorials with them for the coding :o(
One last question; am I in the right forum for this sort of query or is there a novice one for thicko's like me? :o)
Wanda

Network Expansion - Novice Needs Help

I would appreciate some guidance with a change I need to make to my wireless network. What I currently have is working fine, but I'm pretty much a novice at this.
My current network consists of two computers. Computer A is a desktop connected to a WRT54G2 wireless router via patchcord. This is my primary computer, used to create the network using the CD that came with the router. Computer B is a laptop that connects to the the network with a WPC54G wireless notebook adaptor. Both computers run Windows XP, and the network is working well. The network uses WEP security.
I am ready to add Computer C to the network. Computer C is a desktop and will become my primary computer. Computer C is also running Win XP. I want to connect it via patchcord to the WRT54G2 router, replacing computer A. I have purchased a WUSB54GC USB adaptor to connect computer A to the wireless network.
I'm not sure where to begin. Do I need to first uninstall any Linksys software from both computers A & B, in order to start all over? Can I just unplug computer A from the router, plug in computer C, and keep going? Any suggestions on how to approach this change without too much gnashing of teeth and pulling of hair is greatly appreciated. Thanks for your help.
Solved!
Go to Solution.

There is no need to to uninstall the software of router from any computer.
You need to connect the computer C to router with a chord and on Computer A connect the adapter and install the set-up disk for it.

Novice needs help installing new hard drive

I have a macbook and purchased a new hard drive after my current hard drive failed. I can remove the battery, unscrew the 3 screws, install the new hd. What are the steps that follow to bring my machine up to being back to normal? Let's approach this with "color by numbers" type instruction. Thanks

Bama--
You score points for guts. Novice changing HDD is not one I see often. You also lose points for not getting directions first before starting. (I work in education, and thus grade a lot of work and exams.)
As this is an open book/open note exam for you, best you look here: http://manuals.info.apple.com/en/MacBook13inch_HardDriveDIY.pdf. If this is not your MacBook, then we'll need just a bit more info to steer you in the right direction.
There is no time limit on this exam.
Best of luck--
Doc

Apple Dummy needs Help...please

Hi
Just got a new computer with a large enough HD to finally sync my ATV. Up until now syncing has been turned off. I have all my daughters movies on the apple TV and now I finally want to sync them to my new computer. On my old computer when itunes is running, the apple TV shows up on the device list.
I can't get it to show up on the new computer. I have transferred all music to my new computer and authorized everything. So at least that is working. I just can't seem to be able to see the ATV. I did try searching the forum and help to find answers, but to no avail.
I thought I would remove the ATV from the itunes on my old computer, but if I try to do that, it warns me that all my ATV content will be lost. Not sure what to do...
Thanks for your help

Winston Churchill wrote:
I think in the majority of cases peoples storage abilities for iTunes far exceed 40 Gb and in such cases freeing up space on the Apple TV is a necessity. I can see why it's an issue when it's the other way around.
I can see how that would be the case for some, if not the majority. I guess my issue is that I press a button that says "Sync" and it ends up deleting, and not syncronizing. Oh well no need to keep hammering on that. It is what it is and I learned something.
And, no triangles...(I do know what you're talking about though cause I got some error messages with a couple of songs)
I have emailed support and am waiting for a real answer. They sent me their basic form email telling me to do all the dummy things, that didn't apply.
I will post back to this thread when it gets resolved, so maybe it can help someone else in the future.
Message was edited by: jmontante

A lot of Apple ID, need help

Hi everyone,
im new here and i need some advices and help!
I have a lot of Apple ID : Gmail for the US store , another Gmail for the french store and a hotmail for another store and icloud (merged with @me.com)
All my apps purchases is on the US store and i don't need the other one, so i just want to merge the US account with the icloud one.
Can you please huys help its really important!
Have a nice day

not merge but associate like my itunes store account and icloud

FCP Novice needs help with video quality and FCP 5!!

Hi,
I have a real problme that I cannot seem to fix. I think its because I am doing something really wrong!
I have a Sony HC42E MiniDV Camcorder which by default records video in full widescreen. I recorded several tapes this way and have now begun trying to edit them in FCP 5.04 (Tiger 10.4.6). Whenever I log and capture my clips they appear to be fuzzzy and unclear on the Mac monitor whilst being totally crisp and sharp on the camcorder viewfinder. I tried capturing using the DV PAL 48Khz Anamorphic Preset which keeps everything the right size (the final output needs to be true widescreen and not with black bars added) but the resulting video on screen is blurry and bitty. I then tried capturing using the DV PAL 720 x 576 normal preset and the video is a little clearer on the screen (for both presets I have chosen lower field dominance) but when I play back it plays back in widescreen on the mac canvas window but at 4:3 on the camera's viewfinder.
I then assumed that maybe this is just becuase the mac screen (CRT by the way) doesn't use fields. So I exported the sequence as a QT movie using DV PAL 16:9 and used quicktime (OS9 Classic - my compressor has never worked because of the dreaded "unable to connect to baackground process" problem which I've never managed to correct) to convert it to MPEG2. When I import this as an asset into DVD Studio pro 4 and set the track size to 16:9 it comes through at the right aspect ratio. However it looks blurry on screen. Thinking that this will be fine on a TV I burned the disc - inserted it into my DVD player (a good one!) and watched it on my new 32" widescreen TV (a good one!) and the picture qualitty is poor. Its so much blurrier and bittier than the original footage looks when played through the camcorder's viewfinder!
The final footaage looks like an old VHS recording that's a year or two old!
Does anyone know how I can capture my footage in FCP with the maximum quality, edit it without quality loss and the export it for DVD again without such significant quality loss whilst all the time keeping it at proper 16:9 widescreen?
Is there some presets I should be working to?
I'm tearing my hair out! Help!

Hi Guys,
thanx for your replies.
here's the latest:
Brian, I followed your instructions and the DVD burned successfully. However the video quality of the dvd when viewed on my TV ('ve tried on all 3 of my tvs now) is still a lot poorer than the quicktime movie that was imported into DVDSP4. When I play the original QT Movie on my Mac CRT monitor it looks a little blurry and grainy because I guess its non interlaced however when viewed on an external Video monitor it looks great - very sharp.
When I view the burned DVD on my television the picture quality looks like the non interlaced version of the original QT Movie that appeared on my Mac CRT and not the sharp interlaced (lower field) version that appeared on my external video monitor.
Its almost like taking a sharp jpeg into Photoshop and applying a gaussian blur of about 0.3 followed by jepg compression compressing it down to 5% quality!
I'm totally mystified. Can the conversion to Mpeg2 be removing all interlacing so that you get the less sharp computer monitor look? I just want the video on my final DVDs to be as good as the original source footage! I appreciate that along the way there might be loss of some quality but surely not that much?
Does this make sense to you guys or am I still doing something very wrong?
Robert: I have tried setting all manner of drives including a fresh external firewire HD with nothing on it (clean out of the box) but it doesn't seem to help.
Brian: I tried the no network suggestion a few months back but I'm not sure if I got it right. At the moment I have broadband through an external speedtouch usb modem and am also connected (occasionally although not for the last 3 months) via a crossover cable to my PCs ethernet card. When I last tried the No Network solution I had immense trouble getting my internet to work again! Can you please help me by directing me to the best ay to do this while protecting my internet settings?
any more help guys would be greatfully appreciated.

Novice needs help: inconsistent recording volume ("flutter")?

Hello All,
I'm new to Audition and have been struggling with my recording quality: I'm on a newer dual core Toshiba Qosimio multimedia laptop running Win 7 (64bit) and using a standard desk mic. I read the faq and help files on recording but still remain baffled about this. I'd greatly appreciate some help:
When recording music in Audition (for example: one strum of a guitar chord), I get a kind of fluttering: I don't hear the whole continous chord's sound. There are subtle 'dropouts' of the sound (like it has inconsistent volume). Now, I'm new at this so I'm probably not using the correct terminology..so I posted a wav file to let you hear:
http://home.comcast.net/~samiri/director/trash/InconsistentAudio1.wav
When using this same mic in my older PIV laptop running Win XP, the record quality is fine. Also, when I downloaded Audacity (free audio program) I think I hear the same fluttering..so maybe there is some way I need to set the recording (input) preferences on this machine.
Thanks for any assistance you can offer.
[email protected]

Ah, I had a recent laptop with Connexant Smart Audio, but recently replaced it.
There is a separate Smart Audio Control Panel that I think is accessible elswhere from the Windows Control Panel. I found it almost totally incomprehensible, but seem to remember that there was a way of switching between two options, one simpler than the other.
I would also go into the advanced playback settings to see if there are "enhancements" there. Some of these may affect recording.
As I said before, the only approach with all of this is to find all the various audio contol panels, switch off any effects or enhancements and set all the default sample rates for record and playback to the rate you will be using. Note that the various audio control panels may or may not stay in sync, so it's as well to go round the loop(s) a few times. Do check there is nothing hidden in the "enhancements" area by making sure you scroll down all the options if there are more than just one or two. Note that the Windows audio Control Panel has to be closed and re-opened before you can trust what it says.
None of this is the fault of Audition, which just records what is fed to it. It is the fault of Microsoft that there is a broken sample rate converter in Windows 7 and whoever designed the Connexant audio gui does need to be re-educated, I think.
It would, of course, be very sensible to seek out an external decent usb or similar audio interface.

Novice needs help with multi-cam

Hi, I've got 3 cameras and a seperate audio track synched in my timeline. (CC Premiere Pro 6 on a PC with - unfortunately, Windows 8) The cameras didn't all start at the same time but no problem the clips are where they need to be now. I've made several edits getting rid of stuff I don't need, and I've added a title, end note, and a few stills. All the tutorials I've watched deal with starting clips at the beginning but I can't seem to find one that shows what to do with a bunch of things already in the timeline where they need to be. Here's a screen shot if that helps to explain what I've done so far.I've tried nesting the clips and dragging that into the source panel, but no luck. Obviously, I'm missing something here (this is my very first project) hope someone can help.

Yes, what Jim said...
or if you really want to leave all your little stills and titles there and not have to add them later then alt+select all the video clips only and right click>nest. You can select all the audio clips too but I usually leave them there so I can see them all individually (personal preference) and I never have audio follow video in my edits so it's not necessary. Then right click>Multicam>Enable and proceed with #3 from Jim's list. I actually prefer to ignore the wrench and add that one touch little multicam toggle icon to the program monitor which it appears you've already done so you just need to select the far right icon on the bottom of your program window next to the little camera icon. That's the multicam toggle. Multicam cutting now takes place in the Program Window instead of the Source Window like it was in CS6. Oh also, the little "tweaks" that Jim mentioned can be easily done with the Rolling Edit Tool (Shortcut: N) You'll see. Good luck!

T500 overheating problems - Novice needs help

Like for some others in this forum, my Thinkpad T500 is overheating.
Here are my specs:
Model: T500 (Type: 2055)
Processor: P8600 (2.40GHz)
GPU: ATI Mobility Radeon HD 3650
When I'm doing most regular activities (browsing,emailing, documents), laptop is fine. The unit gets warm underneath, but I've not had problems.
If I'm doing more intensive activities (watching local video,Netflix, or Skyping), laptop starts to heat up enough so that it's uncomfortable on my lap.
When I play games (Nothing crazy intensive: e.g. Minecraft, Civilization 4), and sometimes when I Skype, the unit gets extremely hot underneath and shuts off without warning.
The heat seems to be originating from the left-hand side of the laptop, near the back. Unless I'm mistaken, this is where the GPU is located. And this makes sense, since the overheating seems to be related to graphics-intensive activities.
So, my questions are:
1. How can I diagnose this problem further? What's a good utility to use to monitor heat of GPU and CPU? Anything else I can use ?
2. Are there any settings I can change on my laptop to prevent the automatic shut-downs and excessive heat?
3. I've seen some mention of people cleaning fans, replacing fans / cooling units, or adding thermal paste. Need some advice there too.
Any suggestions are welcome.
Thank you!

Good day and welcome to the community.
If you've never had the machine open to blow out dust from around the fan/heatsink assembly, I'd recommend that first. If you download a copy of your Hardware Manual: http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles_pdf/43y6630_04.pdf , you'll see that by pulling the palmrest, keyboard and keyboard bezel (manual pages 88-90, 92-93 and 102-103, respectively), that you'll expose the top side of the assembly in the upper left. The top view image on page 107 is helpful. The CPU is beneath the end section of the wider heatpipe and the GPU is beneath the narrower.
While holding the blades of the fan stationary (important!), you can use canned air to blow all of the dust from the inside out through the exhaust vents. Once done, button everything up and see if things run cooler. If you're still overheating, you may need to clean off the old thermal compound and apply new, but try the de-dusting first.
Regarding temp monitoring, many folks like TPFanControl: http://www.staff.uni-marburg.de/~schmitzr/donate.html
Scroll about 2/3 down the page for the download link for v0.62 which is the latest. It can be run in monitor-only mode or can be configured to provide a level of control over your fan speed.
Please post back your results from the first step and we can go from there.
Regards.
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество
Community Resources: Participation Rules • Images in posts • Search (Advanced) • Private Messaging
PM requests for individual support are not answered. If a post solves your issue, please mark it so.
X1C3 Helix X220 X301 X200T T61p T60p Y3P • T520 T420 T510 T400 R400 T61 Y2P Y13
I am not a Lenovo employee.

PSE7, Novice needs help w/background

I would like to take Grandpa's hairy knee out of our new granddaughter's face. I've tried selecting her image and used a feather of 2 pixels. I then used a blank background with different effects, clouds, etc. It's not working because it is too stark and not natural looking. Is there a way I can make it look as though she is resting her head on a soft blanket? If so, PLEASE give me details as to how to obtain that result. I am trying to learn and need specifics.
I'd also like to learn how to "soften" her image and change it to B/W....so much to learn, so little time. Thanks!!

Hi Mark, here come the questions, so elementary it's embarrassing. I found an image of a blanket from a picture I took earlier:
I assume I bring this image into PSE and make a selection with the selection brush.
2) You then said to "copy this selection to the clipboard". What is the clipboard, and how do I copy it there? I have four books on PSE and couldn't find the "clipboard"
3) Next, open my picture and paste the blanket from the clipboard, creating a new layer. Again, can you give me the specifics?
I know I can use your image, but I really want to learn how to do this by myself. And, i want the image in high resolution. Your help is appreciated!

IMac Novice Needs Help

My first desktop was a Macintosh. Since then I have had 22 years of PC's. I am back now with my new iMac but my machine appears to be running slow. Will an upgrade in memory from 512 MB improve performance? The price of an upgrade at the Apple store is $600 for 2x1GB. Are there better alternatives? Where should I shop?
Thanks so much. I appreciate your help.
Fred

Hi again,
I agree with Glor re: MS Apps...
But the searches you're doing should go rather quickly. You can try downloading a different browser like Firefox and see if that helps speed up your internet experience. Personally, I like Safari and have not had any problems, I also use Firefox as well.
One last thing to look into is tuning up your machine: http://www.thexlab.com/faqs/performance.html - follow the link at "Perform regular maintenance", I use the Terminal method, and found my iMac runs very consistently, quieter and a bit quicker...
Rick
iMac G5 iSight 20" - 30G iPOD in Slimming Black - Mac OS X (10.4.7) - HP Pav 15" WS and Toshiba Sat 17" WS LP's - Canon 20D & A620

Apple Novice Needs help

Similar Messages

Maybe you are looking for