Apple rejected v27 iOS 7.0.4 iPad 3 for crash on download
Hi,
Not sure how we are supposed to "troubleshoot" these kinds of things... any guidance appreciated.
Apple have rejected our app with:
"Your app crashed when we the download was near completion. Subsequent launch was successful however, the user needed to download the issue a second time. Altogether, is a poor user experience."
We are deliberately trying to support iOS 5 (which appears to be out the window now because we are unable to rebuild the app because AppBuilder "expired" and the new version only supports v28/29...
The crash log attached is pretty meaningless to most of us here but since we didn't build the app and have no visibility over the thing, we aren't really sure what we are supposed to be able to do about this issue... Do we submit the log to Adobe, since its v27 are we "**** outa luck" because its no longer supported?
What about all those poor folks with iPad1s that are suddently unable to access content if people start building folios for v28 and up...?!?
Again, any guidance appreciated.
No it tested fine for us... but we only can test on iPad1 and 2 we don't have 3 which is what Apple are saying crashes for them.
NOTE: they also indicated that its just a one time only thing - I'm assuming on download of the folio, but they didn't specify.
(resubmit? just re-upload the same binary via ApplicationLoader?!?)
How exactly do we check for "potential memory problems"?! Please provide tutorials or links/resources/etc...
From the content on that page (the link above) it SOUNDS like if we could just get the v27 app approved we could update it with a v28/v29 app and support everything... but not if Apple will keep rejecting it... hmmm... thoughts/suggestions is this something that Apple and Adobe can negotiate "I promise to update my app with a second app that supports iOS7 as soon as this old app is approved..." or something like that...
This is an exerpt from the crash log if that helps...
Thread 0 name: Dispatch queue: com.apple.main-thread
Thread 0 Crashed:
0 libsystem_kernel.dylib 0x395221fc __pthread_kill + 8
1 libsystem_pthread.dylib 0x3958ba2e pthread_kill + 54
2 libsystem_c.dylib 0x394d2ff8 abort + 72
3 libc++abi.dylib 0x38801cd2 abort_message + 70
4 libc++abi.dylib 0x3881a6e0 default_terminate_handler() + 248
5 libobjc.A.dylib 0x38f6391e _objc_terminate() + 190
6 libc++abi.dylib 0x388181c4 std::__terminate(void (*)()) + 76
7 libc++abi.dylib 0x38817a18 __cxa_throw + 112
8 libobjc.A.dylib 0x38f6377e objc_exception_throw + 246
9 CoreFoundation 0x2e6ece20 +[NSException raise:format:arguments:] + 96
10 Foundation 0x2f094fde -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 86
11 UIKit 0x30f92d84 __53-[UITableView _configureCellForDisplay:forIndexPath:]_block_invoke + 392
12 UIKit 0x30e716e2 +[UIView(Animation) performWithoutAnimation:] + 70
13 UIKit 0x30f92bf4 -[UITableView _configureCellForDisplay:forIndexPath:] + 96
14 UIKit 0x30f91a6e -[UITableView _createPreparedCellForGlobalRow:withIndexPath:] + 430
15 UIKit 0x30f39e78 -[UITableView _updateVisibleCellsNow:] + 1800
16 UIKit 0x30f2d7f0 -[UITableView _visibleCells] + 20
17 UIKit 0x31064774 -[UITableView _updateAnimationDidStop:finished:context:] + 1060
18 UIKit 0x31112376 __46-[UITableView _updateWithItems:updateSupport:]_block_invoke800 + 62
19 UIKit 0x30e977c6 -[UIViewAnimationBlockDelegate _didEndBlockAnimation:finished:context:] + 282
20 UIKit 0x30e97412 -[UIViewAnimationState sendDelegateAnimationDidStop:finished:] + 174
21 UIKit 0x30e9732e -[UIViewAnimationState animationDidStop:finished:] + 66
22 QuartzCore 0x30aed724 CA::Layer::run_animation_callbacks(void*) + 228
23 libdispatch.dylib 0x39446d04 _dispatch_client_callout + 20
24 libdispatch.dylib 0x3944d788 _dispatch_main_queue_callback_4CF$VARIANT$mp + 264
25 CoreFoundation 0x2e6b7814 __CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE__ + 4
26 CoreFoundation 0x2e6b60e8 __CFRunLoopRun + 1296
27 CoreFoundation 0x2e620c22 CFRunLoopRunSpecific + 518
28 CoreFoundation 0x2e620a06 CFRunLoopRunInMode + 102
29 GraphicsServices 0x3332127e GSEventRunModal + 134
30 UIKit 0x30ec4044 UIApplicationMain + 1132
31 viewer 0x0007e04e main + 62
32 viewer 0x0007df50 start + 36
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