Apple's policy on replacing defective units?

Hello,
I wonder if anyone knows what Apple’s official policy is on replacing defective units not bought from an Apple store? The unit has been discovered to be defective and has been repaired multiple times. Some things on the MBP are also un-repairable.
Does Apple give the 14 day exchange on the new unit?
Thanks for any help.
Regards,
PoliSciGuy

If you live in California there are some specific laws that apply. See below. This language was included in an email from Apple regarding a recent mail in repair.
If NOTICE TO CALIFORNIA CONSUMERS
1. An estimate for repairs, as required (section 9844 of the California Business and Professions Code), shall be given to the customer by the service dealer in writing. The service dealer may not charge for work done or parts supplied in excess of the estimate without the prior consent of the customer. Where provided in writing the service dealer may charge a reasonable fee for services provided in determining the nature of the malfunction in preparation of a written estimate for repair. For information, contact the Bureau of Electronic and Appliance Repair, Department of Consumer Affairs, Sacramento, CA 95814.
2. A buyer of this product in California has the right to have this product serviced and repaired during the warranty period. The warranty period will be extended for the number of whole days that the product has been out of the buyer's hands for warranty repairs. If a defect exists during the warranty period, the warranty will not expire until the defect has been fixed. The warranty period also will be extended if the warranty repairs have not been performed due to delays caused by circumstances beyond the control of the buyer, or if the warranty repairs did not remedy the defect and the buyer notifies the manufacturer or seller of the failure of the repairs within 60 days after they were completed. +If, after a reasonable number of attempts, the defect has not been fixed, the buyer may return this product for a replacement or a refund+ subject, in either case, to deduction of a reasonable charge for usage. The time extension does not affect the protection or remedies the buyer has under other laws.
I am not sure what constitutes a "reasonable number of attempts" for a repair.
I am not sure what the laws are in other states. I purchased mine when I lived in California, but live in Chicago now.
M.

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Apple's policy on replacing defective units?

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